Oceans Aquarium is perhaps the most professional and high-quality aquarium provider that I've had…read morethe privilege of using. I have used several other companies in the past, but nothing compares to Oceans Aquarium Design.
Golan, the owner, is extremely knowledgeable, kind, helpful, reasonable, efficient, resourceful, and intelligent. His attention to detail and commitment to client satisfaction goes above and beyond any that I've ever seen in this industry, perhaps in any industry, for that matter. It is truly top-class level of customer service.
We recently purchased a 270-gallon saltwater aquarium for our grandfather, who is essentially bed-ridden. The aquarium was installed in his room so that he can gaze upon it whenever he wants. The amount of joy it has given him is indescribable. That man loves his clown fish and tangs! I truly believe that although my grandfather's quality of life has deteriorated in recent years, Golan has provided him with a degree of pleasure and comfort that no surgery, therapy, or medication could provide.
In the extremely rare case that there is a problem with the set up or a mistake is made, Golan responds immediately, and in my experience, he remedies the problem within 24 hours. He has been consistently available to speak on the phone, and has even stopped by the house on short-notice (this is especially kind of him considering he is usually a 30-40 minute drive away).
He always listens to our requests and does his best to accommodate whenever feasible. If something cannot be done, he will go out of his way to find the best possible substitution. You can genuinely tell that he takes great pride in his work and loves to share his talent and insight with his clients. On several occasions he even completed expensive work without being paid beforehand. He has confidence in his craft and it is evidenced by his exceptional results. Sometimes we would disagree or be skeptical about a particular design choice or aquatic addition, and Golan would simply respond, "trust me." Every single time, our trust was rewarded several times over. He is truly an artist when it comes to setting up the coral and reefs, as well as choosing a vibrant, healthy, and aesthetically-pleasing school of fish.
His technician, Alex, is also very helpful, professional, caring, and genuine. Alex has made several last-minute trips to remedy or address particular needs, free of charge, something which would probably incur an additional charge with other companies.
I think it's important to note that Golan's work is not cheap, but one would not (or should not) expect such a professional and consistent level of quality work to be on par with any run-of-the-mill aquarium provider. In spite of this, I've never once felt as if he was taking advantage of us or trying to price-gouge. Golan has always tried to remain within our desired budget, even suggesting cheaper fish over more expensive ones if he believed that they would more adequately satisfy our intentions. Whereas other providers might take the opportunity to suggest the most expensive fish, Golan always tries to meet our needs/satisfaction first, even if that means choosing the less-expensive fish/corals.
Thank you so much, Golan and Alex! You two are genuine artists and professionals!
