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Reed Creek General Store

5.0 (3 reviews)
Open • 6:00 am - 9:00 pm

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3 years ago

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Grady's Great Outdoors - The SA-35 that was first brought to my attention by Matthew P..

Grady's Great Outdoors

4.5(22 reviews)
16.0 mi
•$$

Top-notch shop! Matt and Matthew were a great help in shipping me a couple of purchases and…read moretransfers. They went above and beyond, getting things packed and shipped. Will frequent you folks again - thanks for the exceptional service.

Bought a new highly polished blue SA-35 Springfield Armory online back on 4/4 and put in the notes…read moreto check the firearm for any issues before sending to my FFL. Received an email from Matthew P. right after placing my order notifying me of the milling defects on the frame on the best one they had in stock (with pictures attached in an email from him), and wanted to know how I'd like to proceed. I notified Springfield Armory about the issue and the firearm in question was sent back to S.A. (before heading my way). Matthew spoke with my wife and took care of the defective SA-35 being sent to Springfield Armory immediately. I called S.A. every week they had it for updates, and they decided to replace the SA-35 in question and send it back to Grady's and then to my FFL. Once received at Grady's, Matthew made a point to get my SA-35 from the loading dock the day it arrived at Grady's, looked it over for any issues, and immediately sent it to my FFL next day air after giving it a thumbs up. Matthew P. went above and beyond in customer service to ensure this customer was accommodated (being a disabled veteran on a limited income). I can't say thank you enough to Matthew P. for all he did to have a happy customer!

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Grady's Great Outdoors
Grady's Great Outdoors
Grady's Great Outdoors

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Sportsman's Warehouse

Sportsman's Warehouse

2.2(9 reviews)
15.5 mi

I really like this store and hope they do great. Personnel is extremely friendly and helpful. I…read moremainly am in the gun Dept, but have purchased items in other areas of store. Helpful in all departments. The reward program is kinda sketchy. I should have about $75-$100 in rewards but can't seem to get any understanding, but that's corporate I guess. So I don't know what to tell you about reward program. Will update this if I ever get it straightened out. Would have given them 5 stars if not for this.

I made a purchase online. In store pick up was scheduled for a week & a half later. 1 received an…read moreemai one day before my pick up date saying that the product was out of stock. I Called customer service and was passed around to 7 different people, not one of which offered anv resolution. Shame on them,I spend thousands of dollars a year on the products thev are peddling and thev could have been the recipient of my dollar, but no more. Power to the consumer we have got to get these money hungry corporations back in line, make them remember who wears the pants in these transactions Edit: While I "appreciate" your hollow apology, I take narv a bit of solice in vour offer to have me passed of to the 8th customer service representative, as if that Nould have any more of a favorable outcome. Thanks no thanks. I wanted to give SW my patronage and hard earned dollar. I was pretty jazzed at the prospect of getting this firearm for such a great deal. You company was given such a great opportunity to turn a bad situation into one that earned my loyalty, instead as a result of the mishandlina of this situation, it has done nothing but bred contempt. Response from the owner 2 days ago Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience you experienced with your online purchase and our customer service. We rearet that we did not meet your expectations, especially as a valued customer We aim to provide a seamless shopping experience and we recognize that we fell short this time. We understand the frustration of an item being out o stock after scheduling an in-store pickup. Your experience does not reflect our service standards and I will address your concerns with our team fo mprovement. If you would like to discuss this further, please contact us at 1-800-286-3076 or email customerservice@sportsmans.com

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Sportsman's Warehouse

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Reed Creek General Store - convenience - Updated October 2026

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