I went to the dentist and now I'm pretty sure I need therapy.  If you've ever thought, "What if my dental care had the consistency and staffing model of a correctional facility?" good news. Redwood Dental is here for you. I've been five times. I've met four dentists. At this point I'm expecting a punch card. One more visit and I get a free root canal. Visit 1: Dentist #1, Hygienist #1. I hadn't been in about a year, so I expected some consequences. They tell me I have three cavities. Three felt like... a strong opening bid, but okay. I take responsibility for, what I assumed, were my life choices, but in retrospect I question, and schedule the follow-up. Visit 2: Dentist #2, same hygienist.I New dentist, no explanation. Cavities get filled, and suddenly I'm being pitched a "protective coating" for my teeth. A coating. For my teeth. At this point I'm wondering if I accidentally brought my car in instead of my mouth. "Your molars are looking a little dull, we can ceramic those for you." but they're the experts and I need to be able to smile for selfies with my three-year-old, so sure. I guess we're going with the full rust protection.  Visit 3: Dentist #3, same hygienist. Now I'm told my fillings are "showing wear" and we should proactively remove and replace them. Wait? What? Didn't I just get the rust coating? He clarifies that nothing is broken. Nothing hurts. We're just... preemptively rebuilding my mouth like it's a condo that needs to stay market-ready at all times. This is when it clicked: this isn't dentistry. This is the PG&E of teeth always there to tell me I owe them more money as though their doing me a favor. I go home, compare notes with my wife, who, shockingly, is also getting exact same upsell experience, and we both decide it's time to find a new dentist. Visit 4: We forgot to cancel our appointments and learn there's a last minute $100 cancellation fee. For a dentist. Nothing says "healthcare provider" like a policy that feels like a gym membership you can't escape. Then, plot twist, they call us the day before to reschedule because of staffing issues. So just to recap: if I cancel, it's $100. If they cancel, it's... fine. My wife, who is a better person than I am, agrees to reschedule. I begin emotionally preparing for what I assume will be the final chapter. Visit 5: Dentist #4, Hygienist #2. And here we are, folks, we've reached the final boss level. New hygienist calls my name and then blocks the doorway so I have to squeeze past her like I'm entering a speakeasy for dental trauma. Cool start. Dentist comes in, calmly repeats previous recommendations, and confirms, this is key, nothing has actually changed with my teeth. Amazing. Love consistency. Not paying $600 to fix a problem that doesn't exist. Then the cleaning begins. And I want to be clear here: I've had dental work. Orthodontia. Oral surgery. I'm not new to this. This was different. This felt like my mouth got caught in a car wash that had recently developed anger issues. The suction tube? Constantly at the back of my throat and jabbing me as though it had a personal vendetta. Water? Everywhere. At several points I get blasted hard enough that it goes up my nose and down my neck. I left the dentist's office... wet. I have never, in my life, needed a towel after a cleaning, but this is the part I guess, where I should have kept my hands inside the ride for my own safety. Through out it all, the hygienist, armed with the suction tubes is casually glancing around, lightly dancing to the music like she's cleaning a kitchen, not performing a procedure inside a human being. Then the polish. Bubblegum paste. On my face. Up my nose. I'm essentially being frosted like a cupcake. Then flossing, with long acrylic nails. I'm getting stabbed, gums bleeding, just trying to survive the experience with whatever dignity I have left. At no point did this feel like healthcare. This felt like I owed someone money. When she says, "Run your tongue along your teeth and see how it feels," I stand up and leave like I just experienced something I need to report to cps. I don't know who hurt you, lady, but I've seen TSA Agents with a better bedside manner. Truly thankful that no one handed you anything sharper than a rubber tipped polisher, because there'd be a me shaped hole in the wall that I'd likely have been charged for. We're done. We're not going back. And if you value your mouth or better if you have loved ones who care about you... you should consider alternatives. Note: I just want to add here that the recepionist and the hygienist I had for the first few visits were great at what they do. So while I obviously had a pretty terrible experience there were of course some exceptions for which I am grateful. read more

Front desk agent is horrible. Condescending and tried to overcharge me 2x Every one else there is awesome! read more

Worst experience with a dentist I've ever had! I moved to Napa in 2022 and went to this 3 times over the course of 2.5 years for routine cleanings, etc. Each time I went, the entire staff was different-- including dentist, hygienists, and admin staff. Each time service was unprofessional, including borderline toxic interactions between admin staff and the dentists, hour+ wait times for appointments, very poor quality care, etc. The most recent time I went (August 2024) was the last straw. It was yet another entirely new staff and new dentist since the last time I went, and I needed some fillings. I have had multiple fillings in the past with no issues. Someone named Dr. Shah did the fillings, including replacing an old one because it was "bad". It took 2+ hours (longest time it's ever taken to get two fillings), and multiple times during the procedure he would just sit there staring at my teeth for 10 minutes, which made me extremely nervous because I wasn't sure if he knew what he was doing. My face swelled afterwards, which has never happened before. Afterwards for many weeks, the tooth that had the filling replaced was still really sensitive, such that I couldn't chew on the left side of my mouth. I went in a few months later (Oct) to see if there was an issue, and yet another new dentist saw me. She adjusted the bite, but said that sensitivity could last up to TWO YEARS, which seemed absurd. At this point, I was so fed up with this dentist and worried that they messed up my tooth that I switched to my husband's dental insurance in order to switch to his dentist, which he had a good experience with. In March 2025 (7 months later), I still can't chew on the left side of my mouth. Avoid this dentist at all costs! Also, any good reviews about Dr. Nelson and Dr. Haddad no longer apply. Apparently this business used to be owned by Dr. Nelson but she sold it, and I'm pretty sure Dr. Haddad is no longer there. This place is abysmal. read more

I have had good experiences with Redwood Dental. The most recent involved a confusing billing situation that Regina (office manager) was super helpful in untangling. Regina did background research and dug through billing details to arrive at a satisfying result that had been difficult to achieve due to my dental insurance slow-rolling the case. Needless to say, I'm happy with the results and thankful for the help that Regina provided. read more

I am so happy with Dr. Mike! He is an absolute artist and what he did to my three front teeth has me blown away! I couldn't stop laughing out of joy when he showed me the completed results! My teeth look like when I was 20 years old! Dentists are expensive...that is no lie And no exception here but what he did to my front teeth was worth what I paid for that and my crown! I am so happy! And a huge shout out to Brenda! She is just the best receptionist I've ever had... What a doll! Well, all the employees are incredible there. Ozzie is the best hygienist, as well! Love this place! read more

I just love Dr. Mike! I was on vacation last summer with horrible tooth pain. Dr. Mike to the rescue! Seriously, the help and support I got from him so far away on an island went above and beyond what ANY dentist would do for a patient. The story is way too long to put on yelp but I just want Napa to know if you want the most professional, kind and knowledgeable dentist then you found him right here! Also, a huge shout out to his new hygienist Melissa! Talk about professional! Love her. Thx, Melissa! See you guys in 6 months read more

I don't usually leave bad reviews but feel I need to because of the service I received. I went in as a new patient and was told I wouldn't be charged for x-rays but when I received the EOB from my insurance I sure was -- and when I asked them about it they said they didn't submit the charges (yeah right -- who did, the office ghost?!?) Then after talking to another dentist, I realize the estimate they gave me for work to be done contained numerous bogus charges. I'm glad I didn't go back and have anything done, but I did waste about 1/4 of my dental benefits for the year because of this office. BEWARE! read more

Best dental office and staff in the bay area. Staff is helpful and encouraging. The Doctors are professional and experience in all best practices. Bed side manner is amazing. Never been more comfortable in a dental office. read more

I had been a client of dr Nelson and Christie for almost 20years. They were excellent! Unfortunately this business has gone downhill. Since the change in ownership, I have seen 4 different dentist and a complete new office staff every time I visit in one year. They canceled two appointments in two months the day of. Very disappointed and taking my business elsewhere. Go anywhere but here! read more

Was terrified of coming to the dentist because of past experiences. Needless to say I'm very happy with my choice of dentist. Very straight to the point and precise with explaining all options. Great dentist and staff!! Thank you guys! read more

If you want to be ripped off that's place to go I started going to them 2021 for bridge .... I am still going the first bridge took 6 months they charged 7 000.00 They couldn't get it right I had to go to another dentist to correct The bridge. Cost another 1800.00 .. after two mouths bridge broke that's not end they charged 5000.00 for new bridge after mouths still on going because they last the doctor they brought new one . Let's see how she going to do it has been almost 2 years and $ 13,000 thousand ... I posted one star they don't deserve any star.. I hope napa dental society looks in to this business...I recommend read their reviews before deciding to make appointment read more

There are some people who don't mind going to the dentist and then there are people like me, who are absolutely terrified of every visit. It's taken me years to finally find a dentist office whom I can trust and know that I am in great hands. Dr.Mike is the best dentist I have ever encountered! He is gentle, kind, explains what he is doing in great detail, and meticulous in his work. I have had some pretty gnarly procedures (my fault for not going regularly- that will change!) and he has handled my situations with grace and professionalism. I have had teeth saved that I thought were goners. The dental assistants are kind and very skilled. The front office ladies are warm and caring. I am so happy to have found a dental practice that truly cares and offers fair pricing. Highly recommend Redwood Dental! read more

Disappointing to say the least. Dr. Hilary Nelson built this business rock solid. Sold it to retire. It took a few others to damage it.

This was to be my first time seeing this Dentist so really should leave this for the receptionist! First was very sweet and chipper. Sent me a four page questioner to fill out and return at visit. OK, then came directions which were terrible but included suite 3. Living in this city for forty years, and armed with an iPhone and Navigation in my car I figured how bad can it be? I arrived in the general area about fifteen minutes early. found suite 1,2,4,5 no 3 eek asked around, no clue. Walked around. Drove around. Tried to call the office 3 times. All three immediately cutoff and told to wait. Could not get one word in. so I waited and waited and waited. At 3:15 (15 past my appointment and had been there half an hour) I left for home. She calls me on my way home wondering where I am and claims she was tending to another patient and had told me it would be about ten minuites to please wait!!! This was a total lie!!! At this time, I lost it! raised my voice and told her that I would find another dentist! read more

Do not believe the 5-star reviews. I showed up on time and, per their stated Covid protocol, called from the parking lot to tell them that I had arrived. My call went to voice mail, so I left a message. They did not call me back until 75 minutes later--not a typo, that's 1 hr 15 minutes later. By that time, I had made an appointment with a different dentist and left. The woman who called me had a tone that not apologetic, as I would have expected, but indignant, asking me what happened, as if I had forgotten my appointment. At first, she denied having received a voice mail. Normally, I would have hung up at that point and moved on, but I waited for her to check the voice mail. Lo and behold, there was my voicemail, with a timestamp from the exact time that I was supposed to show up. I guess you can't know someone called if you never check your voicemail. The woman asked me if I wanted to reschedule. I told her that there was no need to reschedule because I didn't want to do business with someone who manages their front desk so poorly, that as a customer, I expect my phone calls to be answered. She didn't seem to understand that there are so many dentists out there, it's very easy for consumers to simply move on to the next one. read more

I experienced all of the bad experiences referenced by the other 1 star reviewers. Like reviewer Lew, I am (was) a 20 + year patient. But Dr. Nelsen recently sold the firm, and the new front office is abysmal. For the past several years, I have only been serviced by DDS Haddad, but the front office charges my Delta Dental insurance as serviced by Dr. Nelsen, who is reimbursed at a higher rate. Since I pay 1/2 of the charge, I'm paying that higher rate as well, and the office manager told me "that's just the way we do it". Delta Dental is investigating. read more

I've been coming here forever, I don't even remember how long. Both my boys came while they were growing up. Dr. Nelson definitely keeps up to date with both equipment and procedures. The office is beautiful and the staff are amazing. They know me and really seem to care about my wellbeing. The staff always works with you to do the best for your health and are Dr. Nelson only does what he thinks is absolutely necessary. read more

Redwood Dental - Getting my regular hygiene cleaning - General Dentistry Near Me - Napa, California

I love this dentist. They always take great care of my family and I. They have taught us great oral hygiene.

I've been coming here(along with the rest of my family) since I was a child and I wouldn't want to go anywhere else. I love coming in and catching up with Chrysti who makes every cleaning and X-ray such a breeze, and Dr. Nelson has always made the office feel so "home like". They aren't just our dentist office, they're like family, and that is rare. P.S. I no longer live in Napa and I still drive out here from Rohnert Park for all of my dentist appointments! read more

Normally I would be giving 5 stars but since Dr. Nelson sold his business I feel that it has gone down hill. I've been a patient for over 25 years and I'm at the point where I'm tried of being over charged then having to beg to have them fix it. I have an insurance where they agree to a fixed price and they pay what they do and I pay the rest. Since the new owners They over charge me and fix it later after billing makes their adjustments. Now if this is how it was done before I'd say ok but I've never been over charged so much since this new group. So as much as would like to stay I'm really tried of having to watch my bills and having to get them corrected. read more

I've been coming to this practice for over 10 years and Chrysti has been cleaning my teeth the whole time. I had always hated going to the dentist previously...but now this is like visiting with family and old friends. Great care and customer service with a warm homey feel and lots of friendly smiles. read more

Doctor Mike Haddad and his team have taken extremely good care of me over the last 3 years. I had a family dentist when I was younger and then was on my own for a few years, using who was recommended through my employers... I found myself in a position where some important things had been neglected and I needed to have a lot of work done. They worked to help me get it covered through both the insurance covered by my job and my insurance covered by my wife's job. This allowed me to get a lot of work done in a short amount of time. From the young ladies at the front desk to the dental hygienist to any dentist who I spoke with in the office oh, everyone was extremely professional, helpful and understanding. I could not have asked for a better experience oh, and that's coming from someone who really didn't have a very good opinion of my previous dentist. That's office reinforced what I knew-- that it was possible to provide far superior dental service than what I was getting in years past. Now we have moved and I'll be looking for a dentist in my new area near Auburn California. I can only hope that I can find somebody nearly as good as Dr. Mike. read more

Great dentists and staff! Hygienists are all great too. Awesome dental office. Would recommend.

Super nice people. I appreciate how efficient and friendly they are. Definitely recommend to anyone in Napa

I've been coming here for over 10 years and the experience has always been wonderful! Same familiar faces that welcome me by name at each visit. I love coming in and catching up with Chrysti during my cleanings. Always gentle, I could fall asleep while having my teeth cleaned! She's amazing! I've been in twice recently for a little more then just a cleaning. Each time I was walked back by Anna who is very personable and sweet. Dr. Tran has been incredible and compliments Dr. Nelson and the culture of this practice. Redwood Dental is someone you can trust to provide the gentlest in care, make you feel a part of their office family, and leave you with a perfect and healthy smile. read more

I'll start by saying I hate going to the dentist. I've always dreaded going to one and hate the idea of them. I know really harsh right? Yeah I know. Well let me tell you I went into redwood dental with that mindset and left feeling great! Cristi who did my teeth cleaning was just awesome. I cannot thank her enough for how great of a job she did on me. Thank you thank you thank you Christi for your expertise and your patience in dealing with me. read more

Wonderful office staff. Dr. Nelson is gentle so I do not mind seeing the dentist! I have spent some time shopping around for a fair priced dentist, and this is the only one in Napa. Not to mention it is nice to walk in to an office and know your name. Thank you Dr. Nelson! read more

Always a good experience when I go . It's clean, personable & professional. I enjoy the staff, especially Regina Watt's. I would highly recommend it. Superb experience every time. read more

I love Dr. Jessica Kang! She used to be my doctor before I moved to Point Roberts, Washington. She is charming, knowledgeable, and makes me feel at ease whenever I was under her care. Highly recommended! read more

I've followed Dr. Jessica Kang through different dental practices that she has worked for, and developed. She is highly attentive to detail, and effective at building a plan to help you get the best smile possible, within a budget and timeframe that is convenient for you. Unlike other dentists I have used in the past, she happens to be down to earth, easy to speak to, and doesn't make you feel like a fool when you show up at your appointment after scoffing down a gritty lunch. read more

I just love the whole staff at Redwood Dental. They are always super friendly and courteous.

We love this dental practice. When we moved to Napa my husband and I started with doctor Nelson, and over Time we've moved all 4 of our children over from their pediatric dentist to doctor Nelson. His practical and conservative in his treatments, The other doctors in the practice are fantastic, and the office staff is friendly, helpful, and comforting. When people.move to town and ask for recomendations on new dental practice...I ALWAYS recomend Redwood Dental. read more

New Dentist at Redwood, Dr. Mike Haddad. Incredible, thorough and explains everything in great detail. Caring and gentle - he is probably the best dentist I have been to! read more

My husband and I have been patients at Redwood Dental for several years. The entire staff is top notch....very friendly, helpful and caring. They listen and explain procedures very well. Dr. Nelson is an artist...and is the only dentist I've been to that can give a novocaine injection without me feeling it! :) The hygenists are fantastic and very professional. read more

The whole family goes to Redwood dental and we all love it there! From the warm reception to everyone else on staff Chrysti is my hygienist for over 10 years now and she is the best! Very professional and gentle with a great personality and energy. We all love Dr. Nelson! I highly recommend them read more

I've been Coming to Redwood dental for over 10 years and have never had anything to complain about. The staff here really knows how to make a dental office visit very pleasant and sometimes fun. Dr. Hillary Nelson has taken care of me all this time, warmly greeting me each visit and ensuring I receive the care I need. I get the same treatment from Chrysti who has been my hygienist over 10 years. She has a great personality that makes the visits enjoyable. The entire staff are very very professional and have great personalities. Another stand out is Elisa Drake at the front desk! She is on top of making it work for me for appointments and insurance. And a shout out to Brienna Curry who did my annual x-rays this last visit. read more

I have now been a patient for a couple years at this office. Dr. Lynda Tran and Dr. Nelson are both excellent dentists that really care about you as a patient and listen to your questions and concerns. They provide great care along with the hygiene team. The front desk staff is very friendly and helpful. The office is clean with lots of modern equipment and is easy to get to with plenty of parking. I would highly recommend this office to anyone in Napa Valley. read more

Great dentist. Dr. Nelson is awesome. He actually cares about you having healthy teeth, rather than recommending unnecessary services in order to boost billing like some other dentists in town that I could mention. Staff is friendly and efficient. Kid friendly. Highly recommended. read more

I love everyone in this office!! I've always had difficulty with my teeth and since childhood I've been fearful of the dentist. Not anymore! Dr. Nelson and his team are rockstars! They've been nothing but encouraging and supportive with me during my treatments and I trust them completely to keep me comfortable and safe. Out of all the places I've been, and there have been many, Redwood Dental is my absolute favorite. I'd recommend them to anyone. read more