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    Updated over 3 months ago

    Services - Redtygers Den

    Graphic design

    Clothing printing

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    6 years ago

    terrible customer service, awful staff, horrible products I would rate it ZERO STARS, DO NOT GO HERE!!!

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    The UPS Store

    The UPS Store

    2.9
    (15 reviews)

    Ive used this store at least 4 times already since moving to Arnold for my small business. They…read morealways greet me and are friendly.

    if I could make it less than 1 star I would. i am beyond upset from my visit to make a return at…read moreArnold UPS. I don't have to make returns often. I'm an older lady that may not be as hip with the times as others may be. When I go to Festus store they have been gracious enough to help guide if I didn't understand something. The nice lady greeted me and asked me if I "started the return?" I did not understand what that meant. I technically didn't know there was a different process, so she told me where to go. Online. I attempted to do all of that by myself while she helped other people. When I thought I had completed it adequately, She called someone from the back to assist me. He didn't introduce himself. He didnt have a name tag on. Asked for the bar code. Which I promptly gave him the paperwork that the product had included in the packaging in case I needed to return, which had the barcode on it. Then he said "that means nothing to me" I was confused and asked for clarifications because this was suppose to be what I gave them per the company I purchased from. i had 3 papers with me. I handed all three to him. i couldnt have been more upset when he stated with a sarcastically condescending tone "you need to learn how read and follow directions" I've been a hospital nurse RN/BSN for 33 years. 9 of which I worked hospice. I am well versed in communication, written and/or otherwise, with the general public. I am a very compassionate person. I was astounded by this statement. Since he did not have a name tag on I asked nicely "and you are?" He stated " I am Bart, the owner" At that point I gathered my items and left- because I was so upset and hurt. I knew that it wouldn't get any more respectful. I felt defeated. Then as I got to the door he sarcastically said, "have a nice day ma'am". I'm sure if he spoke to me this way, then it's not the first or the last. It's very disheartening. No one should be spoken to like that. they should respectfully guided Gently. My husband saw how upset I was and he immediately went inside to talk to Bart. He asked him if he always spoke to people the way he just spoke to his wife? Bart tried to rationalize his actions and was Set straight by my husband in front of other patrons. I sincerely hope that he has learned the errors of his communication style or that he continues to be held to task for his disrespectful behavior. I sincerely hope he treats his employees with more respect than he showed myself or my husband. If you can. Go to a different location where they will help you with patience and grace!

    Redtygers Den - graphicdesign - Updated July 2026

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