Ordered some blanks for my car and the dealer wanted a fortune to cut. Went to Redlands Lock &…read moreKeys. Took no time at all to cut the keys and I was on my way.....so I thought. They didn't fit properly in my lock. Turns out the blanks were not sized correctly. Now, this was in no way their fault and I can assure you that at least 95% of other places would have said, "that your problem and your blanks. We can charge you an arm and a leg for new blanks since yours don't work" and leveraged my predicament into a gain for them. Redlands Lock & Key didn't do that. Instead,they demonstrated the utmost "old school customer service" and went out of their way to see if they could make my keys work. MISSION ACCOMPLISHED! It took them quite a bit of extra time, but they got my blanks to work. You just don't find this kind of generosity and customer service with businesses today. I'm old enough to remember REAL customer service and Redlands Lock & Key are the real deal. If you need anything lock or key related done, DO NOT go anywhere else. Go to Redlands Lock & Key. You WILL NOT be disappointed.

I couldn't open my car and my neighbor recommended me to check on this place. So I went there and…read moretold the store employee about the issue. He took look at it and said that the battery needed to be replaced. He replaced it and the price was a lot cheaper than other places. Thanks

It was 1:30am and called them for service. Polite, friendly and awake (bless their heart), they got…read morethe job done! Only waited 20 mins. Very thankful!

I have used this company many times on my business and my home. To me most important is that I know…read morehe is not gonna make and keep extra key to my home to me that is the most important part of lock smith. Second important is,yes, he is also very reliable always showed up when scheduled and keys always fit

Jason was super knowledgeable and friendly. He was able to answer questions I had. He was able to…read morehelp me order parts that were needed so I didn't have the headache of hunting for them. Highly recommend them for what you need!

David is the guy to call if you ever need an locksmith. He did a great job, was kind and…read moreprofessional, and we will hire him again. He's got decades of experience, and every part and tool he needs is in his truck. Give him a call!

Amazing service! I texted early this morning about needing a replacement key fob and Row…read moreimmediately responded and came out the same day! He took less than an hour. Very friendly and not super expensive either. I would recommend to family and friends!

I highly recommend this business. I spoke to Row about the problem with my mini beforehand and he…read morewas honest and straightforward about what could be causing my car not to turn on. He also researched the issue thoroughly before providing a quote. He made himself available the next day. It turned out that my mini's key was no good and he was able to replace it and test it within an hour. He was courteous, professional and honest. Thank you for your service and honesty.

had a new key fob cut and programmed and very great service. and didnt over charge meread more

Came by the shop at 4:30 to get a key made. Hours say they are open till 5pm. When I arrived they…read morewere closed. Guess they don't need my business.

Writing this review from a service this morning in Fontana. Put requests out for a quick locksmith…read morejob. Instead of a text, got a call from some guy who said he was with Tom's Lock and Key. Could be here in 30mins great. Quoted me $95 to put a lock on a bedroom door. When done wanted to charge me $250 to just change the doorknob to one with a lock on it. After arguing a few mins, settled on $200 to get him out of my house. Asked for a receipt. Got a very generic receipt that didn't state actual name of Tom's Lock & Key but said 24HR Locksmith with a different phone number. Receipt name said technician was "Mike". Phone number was also different on receipt than person that called me.

For a less than 1 minute job they charged me $228 and they did not even travel that far they were…read moreabout 8-10 away from me. Also when I asked how much over the phone they did not tell me. But I was desperate to open my door. Guess they profit on people's desperation.

Great service, quality & value. Gary's a craftsman at his…read moretrade. Fair pricing & courtesy too boot!

Above and beyond, thank you! Arrived in 10 minutes. Quick enough to prevent us from climbing…read morethrough a second floor window. Greatly appreciate it. And great value, thank you!