1st time a few years ago, I wasn't very impressed no negotiating skills. Got it sold and used a full priced Windermere agent for the rental. No regrets. Totally unimpressed this round. Referred a friend (because she needed to really save money so she needed the advertised price and rebate) they referred her to a full priced "partner agent" the reason? The house value was under $220K. So without even seeing the house they referred her out. 1. The house lists for well over $200,00 and has a MIL. Pretty shoddy work. They did offer her a $500 rebate but considering the additional $12,000 the listing agent will charge I call BS on RedFin. After reading Redfins respond I can only say how well written and self serving of you. Never addressed the fact your agents price homes without looking at them. Using incorrect tax records but hey at least your response was right in stride with the poor service my referral received. read more

I don't know where the five-star reviews come from as my experience with Refin had been disappointing. I contacted them originally wanting someone to sell my house, but it took them two weeks to show up at my house and another two weeks to come up with a recommended price. Then I was told it would be another four weeks until they can take pictures and get the place ready. Their buying process is slightly faster but not by a lot so I went to a full-service agent who could meet my timelines. read more

The hottest thing on the market - besides MY home, of course. G-Pac is a genius. I can't wait to see what they do next. P.S. Their office is pretty sweet too. read more

My husband and I just bought our first house through Redfin. After a year and a half of looking at houses with another agent from a big company and putting in two offers that were not accepted, we were disillusioned with our agent what we felt was a tag team approach between him and the mortgage broker he worked with. We decided to try a different approach and went with Redfin. A month and a half later, we moved in! Our agent, KC Brants, was a godsend. We scheduled a same-day tour of the house, met KC, and put an offer in that next morning! And even before we submitted our offer she was holding our hands and walking us through the process with the patience of a saint! She never missed a phone call or an email and helped to make this difficult process a lot easier on us newbies. We have zero complaints and would recommend any buyers to Redfin especially since we bought a bank-owned property and were on the hook for closing costs. The refund that we got back really helped us make up the difference and gave us more of a cushion. We are so, so happy with our result! read more

Wow- I will never go back to a traditional agent again! Buying our home with redfin was the best buying experience of the three we have been through. My three favorite things about working with redfin: 1. The website! I started here- all of the information I needed in one spot, including estimated home value and public records info. And the iPhone app is even better! I loved being able to add my own pictures of the homes I toured to my favorite homes in my profile. 2. The people! Each person we worked with was incredibly knowledgable, professional, and available when we needed them. I feel like we were able to negotiate a great price on the house we purchased due to our Redfin team. 3. The rebate! What can I say? Who doesn't like to get money back? read more

Here is a letter I just sent to Redfin's EVP for Real Estate Operations. I think it says it all: ____ Scott - I wanted to drop you a quick note of thanks. We just closed on a house Redfin helped us buy. Before I do that, though let me share a bit of background: I've purchased a bunch of property over the years, and dare say I know more about real estate than 80 percent of the professionals out there (or at least I think I do). I spend a lot of time evaluating the market, properties and trends before I make an offer, and take a very aggressive stance on offers and counter-offers, often causing a great deal of angst for my real estate agents. In short, I am a problem client for most. I started working with your group about seven months ago, first establishing a baseline on the market. I placed offers on at least a half-dozen properties. My experience with Redfin has been nothing short of remarkable. First, your agents never once batted an eye when I walked away from deals that I did not think penciled out. The attitude was always "it has to work for you. What's next?" I would like to share a few things I think Redfin does well. First, the business model rocks. I loved having Josh show us property, Loren and Trevor work up the offer, and your field agents handle the inspections and the like. This division of labor is a breath of fresh air in a horribly stagnant industry; high speed , low drag and wonderfully efficient. Second, your folks were head-and-shoulders above the competition in terms of professionalism, attentiveness and intelligence. Even the most fine-tuned model will fail without good people, but you obviously know that. I routinely make fun of realtors, perhaps unfairly. As much as I wanted to lump every real estate agent in the same bucket, your people robbed me of that convenience. You have a team of consummate professionals. They know their stuff and understand the concept of customer service. I know you probably won't want to hear this, but I would use Redfin even without the rebate option. I received the double benefit of having the best team at the lowest price. I also want to take a moment and call out a few people who deserve extra credit. At the office, Loren Ellingson and Trevor Smith did wonderfully by me. In the field, Josh Sanders and Ed Rose represent your brand extraordinarily well. Treat them well. Thanks so much, and please let me know if we can do anything to help support a great company. read more

My almost condo purchase recently got converted to apartment leaving me homeless/ renting, and out looking for a new place. Refin is great website made to help you do your on real estate purchase. It's a good way to break down homes for sale by neighborhood, recently reduced and newly listed. great reference for the general trends for neighborhood and city. Probably the most inclusive of all sites especially for cross referencing neighborhoods. read more

I was given bad advice from Makio that's a Redfin agent in Seattle area he was my agent whenI bought a home this past September in Renton highlands ,2021 after, we lost 2 bids on houses he advised me to wave inspection I did on an Estate sale and bought it , then the nightmares started had to change all the insulation under the house due rodent infestation when I tried to call makio my agent he did not even answer phone at least to give me advice the house cost 715 paid 30 thousand over and he did not answer phone or call me back , disgusting dirty rotten agent read more

Redfin is my favorite real estate site! My poor real estate agent just didn't understand why I would prefer Redfin listings to his official MLS listings... Redfin is just so clear and visually appealing, plus they have instantaneous notifications when a property with your specifications appears on the market. I learn a lot from reading the forums too, although some of those Redfin junkies with hundreds of postings need to get out more... read more

Bought and sold my place through Redfin! Purchase -- their website is awesome -- scheduling showings was a breeze and there was no pressure, no commitment to do anything. When we were ready to move forward, they were ready to take us to the next step. BONUS: The % back in check is definitely a plus! I won't go through a traditional agent again. Sale -- Proper expectations were set, list price and marketing all done through Redfin -- listed for less than 2 weeks and got an offer. Team is very responsive -- seems everyone has a smart phone and will respond to you within a couple hours -- if they are out -- at least within a day -- which is fine. Great service overall. read more

Anything that Redfin can do to break the lock that the MLS and Realtor scammers have on the real estate market is a good thing. Go Redfin. Make sure to check out how the real estate agents are saying about Redfin here on Yelp now. I've been told that the real estate agents are holding prayer vigils for sales. "Bring us sales, oh Lord!" Awesome. The more negative reviews I hear from these wage-without-labor salesmen, the more Redfin sounds like a great idea. I've worked with too many of them to respect their profession. This is a good how-to link for Redfin. http://www.redfin.com/stingray/do/how-you-save After reading all of the realtors wank around on Yelp and talk about how they're entitled for endless amounts of riches for doing very little, I must use Redfin for my next home purchase on principal alone. I wonder if these people have ever had a job where they have to earn anything. The comments in this thread were some of the most interesting that I have read on the subject. I suggest that you give it a read to better understand the industry and who is serving who: http://blog.redfin.com/blog/2006/06/the_hall_of_shame.html read more

I just bought my first home with Redfin in California! It was the perfect way to deal with the house-buying process for me. I like controlling my life using technology as much as possible, and I am thrilled that real estate business can now be largely done online! My hope is that Redfin is the way of the future and that we'll look back at the real estate industry the way we see travel agencies today vs. 10-15 years ago... I.e., traditional agents will still be around but the average person who's willing to do some searching and clicking online can take control of the process. Power to the people, less middlemen - I think this is a good thing. Redfin was a great fit for me: It's hard to find an agent who gets your aesthetic and your priorities. I don't like people pushing things on to me. It would be a waste to go on and on about granite countertops if I don't want any (as impossible as it seems to understand such a thing...). I have an eclectic, diverse taste, but am at the same time very particular. I am also computer-savvy. So DIY house-hunting was the way to go - both for efficiency and for my sanity. Initially I was concerned about missing newly listed houses that were priced well because it took a few days to schedule a tour through Redfin. But we found a groove eventually, where we ended up booking 2-3 tours a week and then adding houses that came up on MLS up to the time of the tour. Our field agent was great in accommodating even last minute additions. I was impressed with the "Docusign" software they used. It would have taken so many meetings and appointments had I signed all the paperwork in person! We worked with 2 agents, both were young, hardworking, responsive and patient. I would have given the agent who helped us buy the house 4 stars. Redfin agents are a lot less pressuring on you. They want tot to make sure you have a good experience. Traditional RE industry hate Redfin and you will hear bad things about them. I met with a close family friend who is a real estate agent and talked things through with her. Initially she was very skeptical. Over a few weeks, it became apparent to her and to me that I had access to all the information she could access as a licensed agent. She finally told me I would be silly to not use Redfin - half the commission as cashback and few agents can beat that (as they give half back to their broker!) I recommend home-buyers to learn about information that is freely available. Some people find a traditional agent they work well with. But many others get taken advantage of. Regardless of whether you use Redfin or not, check it out. And be your own advocate. Good luck with your house hunt! read more

My husband and I recently worked with Paul Wolfe from Redfin in Olympia, Wa to sell our Olympia home. We have never sold a house before and had no idea what to expect. Paul took the time to educate us and answer all of our pesky questions. He was never pushy and always helpful. When we finally got an offer he really took the time to help us figure out what was the best for us. We never felt pressured to do anything that we didn't want to do. When it came time to fixing items on the house, Paul would drive out and meet with contractors. He would even troubleshoot issues because he used to be a contractor in a past life. He went above and beyond in delivering the best customer service and he often would help us on his days off. We could not have survived selling a home without Paul Wolfe's help. There are not enough kind words to describe Paul and his work ethic. We really felt like he delivered customer service beyond our wildest expectations. read more

My wife and I just purchased our first home, and we could not be happier with choosing Redfin!! We lived in the area for a while and knew what we wanted. So, searching for properties on our own was not a big deal at all. In fact, it made things a little easier, because we did not have to coordinate viewing appointments with both of our busy schedules. Once we were ready to make a bid on our home, we called Redfin (it was Sunday and someone answered right away!) and had them take over the transaction. We read before that Redfin's real estate agents do not really give any advice on the first offer price, but our agent definitely helped us out with that. Having been first-time home buyers, we certainly did not always know what to expect and to do, but our agent helped us out tremendously. She made sure to get the offer out on Sunday night, and kept us well informed throughout the whole negotiation process. She was really patient with us and explained everything that we were not familiar with. Once the sales agreement was signed, a Redfin transaction coordinator took over and scheduled a home inspection, worked with the Escrow company, kept us informed, etc. The home inspector that was recommended by Redfin did a wonderful, detailed job. We also chose a mortgage broker based on their recommendations, and we were really happy with him as well. Finally, there is nothing better than receiving a check back from Redfin after closing to help out with all the moving expenses that naturally occur. If you know what you want and you are not intimidated by searching properties on your own, you should give Redfin a try. read more

Keith Broxterman and his team at Redin were absolutely amazing from start to finish and my husband and I couldn't be happier with our Redfin experience. My husband and I are not new to property ownership but we were new to Redfin. Keith and his team were always on time, understood our needs and desires and provided essential feedback on properties and neighborhoods. Keith guided us to ensure we presented a strong offer and it is because of Keith's guidance that our one and only offer was accepted. Keith is courteous, knowledgeable and goes the extra mile at every turn. As an example, the acceptance of our offer came down the literal last minute even though verbal acceptance of the offer was given several hours earlier in the day. The last minute acceptance left us (Keith, my husband and I) feeling apprehensive. The day following the acceptance of our offer, Keith stopped by the selling agent's open house (at what is now our home) to gain insight on why our offer was accepted at the last minute and to better secure a solid working relationship between the selling agent, Keith, and my husband and I. This was a defining moment in our home buying journey and it made all the difference for a smooth transaction going forward. Keith's top notch service continued after we closed and moved in. We've exchanged design and decorating ideas and Keith has continued to guide us with various service-related recommendations and clarity on legal documents. We hope not to move anytime soon but if we do, the first person we will contact will be Keith at Redfin! read more

Redfin is great. For those of you unfamiliar with how Redfin works... there are teams of people in the company that just focuses purely on one part of the house purchasing process. We use their awesome site (very map centric with important data like school ratings) to plan what we want to see. Their specialized tour guides show us the homes we selected. Once we are ready to put an offer in... we select a dedicated agent to walk us through that process. My agent was Allie and she is a bulldog. I love the Redfin model of specialization as ALL she does is to close on properties. She's done heaps and that is all she does! I am a big process nut and I love this 'practice makes perfect' pattern Redfin adopted (the 1.5% rebate of the purchase prices doesn't hurt). Allie is a very good negotiator and was able to guide us through some of the trickiest part of the sale. The house we selected turned out to be a nightmare with neighbors trying to steal land from the seller (Wikipedia 'adverse possession') and the soil on the rear of the properly was slowly moving towards China. Allie knew about the legal bits, knew about the inspectors, knew about the soil tech and most importantly... knew when to help us walk away. Disappointedly, we did not purchase the house even after we sank almost a month into it but I sure learned a lot. My wife and I were (and still are) thrilled with Allie. We will surely purchase our home from Redfin. Summary: Specialization, specialization, specialization!! Each team within Redfin focuses on doing what they do best! If you like being in the driver seat (and saving myself $7,500 on the $500K home I was looking at), Redfin will be a great fit. read more

It's funny to me that I asked for a Redfin agent to help me sell my house and I get a phone call a few minutes later that states that they don't have any agents that they're too busy and that they would refer me to a partner which would charge regular commission so I'm just wondering if this is really a true thing for this one because I don't think so I think there's a little bit of a gimmick going on here. How could a real estate person be too busy to sell a home question question question read more

While I understand your position. I have sent a photo showing that the wine refrigerator could not have been in working order at the time they vacated. I understand that I must file a small claim suit at this time. It is unfortunate for all parties involved. read more

Redfin - Seattle - Real Estate Services Near Me - Seattle, Washington

Redfin is a great resource for buyers (and sellers) who are internet savvy, willing to do some research and don't need their hands held through the selection process. In return for not having to spend a lot of upfront time, Redfin is able to provide you with a refund, which is a very nice perk! As for agents, we chose Allie because of the impression she made during the Redfin home buying seminar. Her easy going personality was exactly what we were seeking. We also felt she possessed a good sense of the negotiating process and would be able to land us the best deal possible. She understood our wants and needs while balancing what she felt was the most realistic approach to dealing with the seller. We appreciated Allie's responsiveness to our numerous "first time home buyer" questions. Upon placing our initial "offer," Allie was good about keeping us informed even if it required doing so on the weekends and evenings. We would gladly do business with Allie again and plan on recommending her to our friends entering the real estate market. read more

Half (maybe more of) the reason we had been avoiding buying a home was because of the real estate process. It seemed nerve-wracking and complicated in a competitive market - however we had never actually looked into the home buying process seriously. When a house became available for a price we could afford, on a street that we loved, we scheduled a tour via redfin.com and Keith Broxterman is who met us. As first time buyers who were not necessarily planning to buy, we went in knowing absolutely nothing. From explaining all aspects of the contract, to providing recommendations for lending agents, Keith was fantastic! We saw the house on the Sunday of a holiday weekend, and had an offer submitted for us on the next business day. Even for this current market, the offer and counter offer for this house was unconventional, but Keith kept telling us, 'my number one priority is making sure that you are in the house that you love.' He offered great advice on everything from simple updates we could make to the home (that we hadn't thought of) to suggesting we look at other houses to help us make a decision on how much we wanted to raise our offer on this one. We honestly had phone conversations with Keith at 8pm at night. We felt he was always available, even for the tiny things, even after closing. He was quick to reply to emails, and gave us a back-up if he was ever out of office. I think the part of our experience with Redfin and Keith that we value the most overall is that it was genuine. He never seemed like he was angling for anything, for us to look at or buy a bigger home, and it never felt like there was any sort of agenda. If we were happy, they were happy. When buying, in addition to 'closing costs' there are also costs you don't realize, such as the requirement to prepay six months (maybe three months of one) of taxes and insurance. Our Redfin rebate more than covered that + closing costs. read more

Redfin was/is PERFECT for us. Like most people, we actually want to do most of the research ourselves, find a short list of homes and go tour them with an agent or by ourselves. Redfin steps in to help with just the things I want them for, reviewing the property for things I may have missed, talking strategy about bids, sharing expertise on the process and what is going on in the marketplace, and taking care of all the legal paperwork. Then I get a refund because I did a lot of the research work, and they get paid for the things I really wanted to use them for anyway. I can't recommend them highly enough. And this is from a FORMER REAL ESTATE AGENT (well 10 years ago). I got involved in web startups and left the biz, so I know the game a bit. read more

Most real estate agents are idiots or jerks and the "service" they provide is not worth a fractoin of what they charge. I can't tell you how many I've run across who have been in the biz less than 18 months and won't bother to tell you that they're new at this, unless you ask. Redfin agents are experienced, helpful and honest and at least they cut you a nice break on the commission, typically 1/2. I like their team approach. They're on salary, so they're not under pressure to pressure you to do anything. Each one I've dealt with has been very clear that they just want what's best for us and want us to be happy. I sold my last house by using MLS4Owners, but I'd definitely consider Redfin, especially in a market like this one where it's a good idea to have someone to bounce stuff off of. read more

Just purchased my first home ever with Redfin and Chad Pluid in Northeast Seattle and I am an extremely happy customer. Very smooth transaction, zero mystery on a relatively complex matter as real estate, and a very personable team of people. 3 key factors for me: 1) Loads of information at my fingertips thanks to their best in class website 2) Half-commission rebate (after $6,000 minimum fee, so YMMV). 3) No agency conflict - that is, Redfin agents do not make money on commission, so I feel they stewarded my interests in a correct fashion. There was no pressure and all communication was very straightforward and sensible. I cannot stress enough how important point 3 is - I always prefer situations where the agent is not directly involved in the outcome (real estate agents, car sales agents, mechanics, and most services, even doctors). If their interests are aligned with yours, you may be in a win-win situation, but often those interests are not aligned, and if so, you will definitely not be on the winning side of things. To the reviewer below who says that he is a real estate agent and thus offers a better service to Redfin, I would say that while possible, any self-promoting review loses credibility IMHO. Of course you would say that if you are competing with them, even if you happened to be a lot worse... However, you do have a point. Redfin is not the best in all scenarios. I believe Redfin's business model is excellent for any normal real estate transaction. For investment properties, shortsales and distressed properties, or otherwise complex deals, Redfin may not be the right way to go simply because their model is predicated on division of labor and volume savings. For a very specialized purchase, then the system won't work as well as a specialist. For everything else, there is Redfin. read more

UPDATE: As of today,June 30th, Scott at Redfin is working to rectify this situation. I'll update as things improve. I give 2 stars because the technology they utilize is amazing, 3D & dollhouse images. When we agreed to use Allie Howard, we were told that we'd get to review her after closing--MY HUSBAND GOT request to review, I did not...is this 1950? I sent the following review to Scott at Redfin: Hi Scott, I sold a home with my husband *** & didn't receive a survey. While we are a couple, we are different people. I'd like a chance to tell you what I think. Frankly, a number won't suffice anyway. Here is MY review: When hiring a real estate agent for home listing, one hopes to find a professional who instills confidence that, if you do your part, they will do theirs to make the sale go as quickly as possible & yield the highest possible sale price. Not being strangers to the home sale process, we had our home mostly ready to list before even meeting with Allie. We took her advice and made the few changes she recommended. When our listing went live, we were surprised that only 1 Windermere agent, no Bain or other mainstream (traditional) agents toured our highly polished home in a very desirable area. The bulk of tours were Redfin agents. We figured that we were being "black-balled" by traditional agents for using Redfin. We were also befuddled when a neighbor mentioned that he couldn't find our listing on Zillow. Imagine our shock AND disappointment when we were alerted by a neighbor the DAY prior to the set date to hear offers, that Redfin had listed our home with NWMLS with a NON-EXISTENT zip code. When I called this to Allie's attention, her response was that she'd "get on this right away & what agent contacted us directly" about this..? Once the zip code changed, I got 4 calls to show the house from Windermere & BAIN, but I notified them that offers were being considered in less than 18 hours, so only one came in to see/show it. We will never know how much money was left on the table with this error. We contemplated waiting another week, but showing a home is not fun. I don't believe that Allie understands that her "mistake" which kept the listing in-house, hurt Redfin & her reputation. I'm disappointed with this ruse. Using a non-existent zip code either reeks of incompetence or of a lack of ethics. I used to be in sales. There is a saying: When a customer has a good experience, they tell one person. When a customer has a bad experience, they tell 10 people. I'm actually one of the people who tells lots of people about my GOOD experiences. The response I got back from his assistant, was: "Thank you for your survey comments. Scott has received your email. Have a wonderful day! Warm regards,". THAT WAS A WEEK AGO. I thought a further reply would be forthcoming, but I was expecting too much, I guess...maybe I should give ONE star. read more

We just had the best experience selling our home with Linda Strader of Redfin. The initial contact with Redfin was a simple phone call. Linda was sent out to meet with us in our home around our schedule, to go over how Redfin lists homes. The week before, Danforth had been out for the same purpose. Because of the listing agent cost difference, it was a no brainer deciding to go with Redfin. Upon listing with Redfin, Linda coordinated a team. Initially she went through our house and told us what we needed to organize and remove from the house so that it would show better. Then she came in with a professional photographer to take the listing photos and virtual tour. The pictures for our house looked way better than those of more expensive homes! What a difference. Then she immediately coordinated an open house, with our consent. She took care of everything and made the process extremely easy. All we had to do was keep the house clean. Our house sold quickly and Linda coached us through the process. She and her team were always there when we needed more flyers or booties for buyers to cover their shoes when they walked around the house. She was even amazing handling my husband who had never sold a house before and was a little nervous of the process. I highly recommend Redfin and especially Linda Strader. read more

Truly the geek's way to buy a house. If you are the sort of person, like me, that likes to do the footwork and research yourself then Redfin is the only way to purchase a home in Seattle. The Redfin site is real estate web 2.0 at it's finest providing you all of the tools and data that the realtors have on the MLS. And hey the 50% buyer's commission refund is nothing to sneeze at! read more

We Love Redfin! This is a second time we had a pleasure of dealing with the company and Sabrina Booth as an agent. Sabrina demonstrated a knowledge of our intended neighborhood and the market like no other agent we met in the area, before we decided to go with Redfin. I don't think any email or phone call ever went more than 30 minutes without being responded to, and it didn't matter how minor the issue. This was true from our very first contact with her all the way through to the very end of the transaction when everything was finished. In the beginning we had to hand the transaction while being away and Sabrina worked around our insane schedule and still made it possible for us to review and deal with the chosen property, paperwork and possible snags with the sellers. We really can't recommend her enough. read more

I've bought and sold 5 houses working with rock star agents and agencies or representing myself. Redfin was absolutely awful in my opinion, and the review that follows is my opinion of my experience with Redfin. I worked with Melinda Dammel, and my experience was absolutely awful. First she tried to get me to do an inspection before the seller would even review an offer, while the seller was having an open house days later. She claimed she was representing my best interest? How, by having me shell out hundreds of dollars for an inspection without even being able to put in an offer while the seller was having an open house the next day hoping to get highest and best??? I told her the house was not going to go over my offer, as I've bought and sold real estate for years and know the values. Then when the seller didn't get any offers at her open house she finally would accept and review my offer. Glad I trusted my own judgement instead of this so called agent who practically was just good for unlocking the door. Next we were practically mutual, except for the fact that the contract was riddled with errors and had to be re-signed by me and the seller repeatedly. I've never seen so much back and forth on a a real estate contract and I've signed probably 50-100 in my time, heck I just sold my house myself with less back and forth, my first time, literally the same day I listed. All the back and forth was due to errors that the Redfin agent claimed was due to the sellers agent. Then when the seller had accepted my offer Melinda would not let me do an inspection all of a sudden until we were "mutual", and I signed AGAIN to a corrected contract with an escrow agents last name corrected, citing that I can't do an inspection until we are mutual. I called her on it, citing how just four days ago she wanted me to do an inspection without even being able to submit an offer, let alone be mutual. After being confronted and Melinda tap dancing around her obvious lie and trying to claim that she didn't say that I can't do an inspection until I was mutual (I sent the pics of the text chain to her supervisor proving EXACTLY that she said that and that she later denied saying that), I finally got in to do my inspection, though no thanks to the supervisor who didn't call until hours after I resolved it myself. It got worse. When I did finally get an inspection, Melinda wouldn't put the inspection response together until a full day had passed. I had told her when I emailed her from the beginning and in the tours that I was on a timeline due to a 1031 exchange and had limited time to ID a property. I explained to her that it doesn't take a day just to send out a simple form, just call the agent and have her run it by her seller for a verbal then do the paperwork, this way I know where I stand before you get around to putting a 3 line response together.... Finally after holding her hand and babysitting her she did what I suggested and I got a credit due to conditions from inspection. I had called Redfin for her supervisor just prior to that and they didn't even call me back until my coaching and hand holding had resolved the situation already. It was about 4-6 hours later that she called, after I had already done her job for her. When I sent the pictures of the text chain proving Melinda changed her story and lied constantly, and was basically not representing my interests at all, but more so the sellers based on her mediocre suggestions, her supervisors response was that it appears you are mutual now. YEAH, BECAUSE I TRAINED YOUR AGENT ON HOW TO DO HER JOB BEFORE YOU EVEN CALLED AT THE END OF DAY, DESPITE ALL HER LIES AND CHANGING STORIES. Bottom line this discount brokerage is a joke in my opinion. The commission refund is not worth the hassle and frustration not to mention risk in my opinion, as the agents incompetence and lack of honesty, not to mention flat out lies almost cost me tens of thousands of capital gains taxes. I would not recommend based on my opinion and experience. Oh, and the supervisor "Kathy" tried to tell me that they have wonderful reviews in their surveys and that other agencies don't do surveys. I called her on this nonsense, pointing out how other agencies and realtors have consistent 5 star reviews, while Redfin is mixed with 5 and 1 star reviews, with a pretty large number of 1 star reviews. What a joke. I wouldn't hire these people to mow my lawn let alone buy a house through them again. Update: to top it off, Kathy Miller got condescending with me by telling me surely a top executive with a Masters degree like me would understand new employees need training. In what? To tell the truth? She isn't new Kathy, Melinda has worked for your agency for about 2 years, and told me she was with John L. Scott before. And you have the audacity to insult me with your personal attacks because I went to college and have a skill greater than unlocking doors. My experience with honesty and service here? lol read more

For the most part, we had a good experience with Redfin. We had some great agents that showed us houses and told us everything that could potentially be wrong with homes we were interested in. During the final stages of buying a home, after our offer was accepted, we felt like we weren't getting timely responses to our emails and concerns. Our agent when out of town during that week, and we were passed on to another agent who didn't ever respond to our phone calls and emails until a few days later when he informed us he has been sick and passed us on to a third agent, she was a little more thorough but seemed quite pushy. So long story short, the last couple weeks with Redfin really made us question whether or not we would use them again in the future - but our experience with them prior to that was great. read more

I worked with Becca Fraiman on a purchase recently. She happened to have been the listing agent. Some listing agents are less than helpful. Becca was available when needed, helpful in making sure the purchase came together, and was responsive to needs as they arose. Well done Becca! read more

Redfin Realty is the worst real estate company we have ever seen. We were shocked to see they now have the nerve to start running commercials about offering 1% commission on sales. You get what you pay for. For the last 10 years, since we bought our home, Redfin has misstated and inaccurately reported the square footage of our home by half. Thinking they would correct it eventually, we ignored it. When you Google our home, Redfin pops up with our home being 1480 square feet, when it is actually 3168 square feet. Seeing how slipshod they are, we contacted Redfin months ago to correct their info on our home, or delete it entirely. They have done nothing to correct this misinformation they seem hell bent on continuing. We wondered what their motivation might be. Then, it dawned on us that, since they are usually the first site that people see and our house hardly looks like 1480 square feet, people call their offices for clarification, since other more reputable realtors are reporting the correct square footage on their sites. That way, Redfin gets calls and tries to garner potential clients looking to buy in our area. We think Redfin is using our house as bait! What an underhanded, deceitful way to do business. Redfin has admitted to their error and had the nerve to tell us to contact Google to fix it! They made the error, it's not up to the homeowner to fix their mistakes with Google. We wouldn't use Redfin if they were the last realty company on Earth, and we are telling our neighbors and friends about Redfin and its shameful business practices. Don't rely on them for accurate information on any property! We are continuing to get stopped by people asking what our true square footage is, after reading what Redfin reports. They make used car salesmen look like saints. Stay away from them if at all possible! Their dishonesty knows no bounds. read more

Jose Hurtado was my agent and I had an awful experience with this group. They are clearly just an online marketing group pretending to be in the real estate business. Wrote this following review which is standard for this site, and all I got was an insincere phone call from the manager. It was pretty clear that they just care about finalizing the sale and getting the commission. They offer the "lower commission" but I also think that the agent put less work into the deal. Here is my review of my experience with Jose... I was excited to work with Jose because he was sharp dressed and presented himself in a professional manner. I figured that he would be savvy and professional throughout the process, but I feel that was not the case in my experience with him. Jose was quick to respond to my emails and questions, but it was obvious that there was a big lack of follow through. My house was a rental unit for the past 6 years so there was a lot of clean up and beautifying needed before my house got listed. I let Jose know that I work a lot of hours and do not live nearby, and I needed him to oversee all of the improvements needed to get the house listed. The list was pretty standard... Landscaping, deep cleaning, pressure washing, painting, and staging. About $6000 of improvement work. A few days before the house was to be listed and all of the prep work was to be completed, I went by the house and saw a lot of areas that still needed to be addressed. Things like dirty windows, a mossy and chalk drawn sidewalk, moss stained front and back decks, and rodent droppings in the garage. I alerted Jose that all of these areas needed to be addressed and he assured me that they would be all taken care before the house was listed. Sure enough I went there a few days after the house was sold and all of those areas were still not completed. There was a lackluster attempt to cleaning the decks and garage, but the rodent droppings were still there, as were the dirty windows, and unpresentable sidewalk. Had I known that there would be such a lack of attention to detail I would have taken the week off from work and handled the project myself. Jose is also really good at saying that he is doing things, but never follows through with them. He mentioned that he was going to the house to replace all of the lightbulbs to make the house appear brighter. I was impressed but when I went by the house, there was a random mix of bulbs in the sockets. We were also supposed to have the house listed on a Thursday. Jose did not have a suggested listing price for me until late that morning. This did not really give me much time to think about it and I just agreed to his suggestion. Jose seemed to go through the motions but never really seemed real estate savvy or very strategic in setting a listing price. I sent him a few questions about what was happening in the market, and he never could directly answer them. That being said, the house didn't get listed until later that afternoon which left me feeling like we lost a day of exposure with the open houses being just 2 days away. One of my neighbors that went through the open house on Sunday sent me a text in the middle of the day asking who was supposed to be showing the house and said that it was a young gal that didn't know anything about the neighborhood and couldn't answer questions about the house. This made me ill. I wish that I could have been there to represent the house as it needed to be after hearing that. I did receive one full price offer on the house, but nothing close to the bidding wars that Ballard is known for. When I went to the house after the offer and saw of the neglect to details, I understood why there was no bidding war. I know it is my fault for trusting someone else to oversee things, but You would think that a real estate professional would be on top of things like this in order to get you the best representation. Now hear is the kicker... A few days before the appraisal, Jose sent me an email saying that he was going to the house to install a new strap on the water heater and some CO2 detectors. When I went to the house after the appraisal, the detectors were still in the packaging sitting on the floor of the rooms where they were to be "installed". This was a clear picture of the effort that Jose did in representing my house... Looks good, sounds good, but never really got it done. He is a nice guy, responds to emails, but nothing really goes beyond that. If you have a newer house that you prepare yourself I'm sure he does fine, but if you need some tasks that need follow through, I would look elsewhere. read more

The fine they got was for giving more information to the customers than the MLS wanted them to. It makes sense to hide lockbox codes, but you aren't supposed to show a lot of information that would actually really help a customer in buying the property. Redfin was fined for giving people that information. (these weren't laws that were "broken", they were MLS policies). I like how all the reviews with one or two stars (save one) are from realtwhores. So, here's my personal experience with Redfin. After using several agents in the past, and being on both sides of the real estate transaction, I had a very low opinion of all agents. I saw them as high pressure car salespeople with no real knowledge. So, I gave Redfin a shot. They showed me the properties I was interested in (I didn't have to call any sellers and see them). Their website is really amazing at helping you find what you are looking for, and scheduling showings is a piece of cake. First four are basically free. (a showing is typically 6-7 houses, so you get to see about 25 houses without having to pay anything) When it came time to make my offer, they weren't pressuring me to offer more like all my previous agents did. They just discussed the market, advised on what I needed help with, and drew up the terms exactly as I wanted them. I could see on the selling side maybe selectively going with a traditional realtor, but there's absolutely no reason to use a high priced agent on the buying side unless you just don't like money and want to be pressured. read more

WOW - how could REDFIN/ Windamere be allowed to post this listing....it's truly false advertising? Do you not preview or monitor? Listing said: Homeowners Association Information *Dues: $406 *Includes Cable TV, Includes Earthquake Insurance, Includes Garbage, Includes Water/Sewer So yes I'ts buyer beware for sure - so stupid on me...now I am stuck with this ridiculous HOA fee that includes no cable or earthquake insurance. read more

The old saying "you get what you pay for" is alive and well with this company. We decided to find a house first before we sold our home. We started working with Redfin Buyers agents but after going through several different agents who would not put a lower offer on a house that was clearly over priced we decided to go with a full service agent who was able to secure our new home for us. Looking back on it the rebate that you get by using a redfin buyers agent just isn't worth it. now on to the selling side - We really didn't consider any other real estate brokerages because selling a house today with all of the technology available does not require a full service/ full price brokerage. When our listing agent, John Paul, came out to look at our house he was very complimentary of our house (which was well maintained). He came with a price range that was close to what we were thinking the home was worth. We had some work to do in our new house so we took some time to actually list our house. As the date got closer to listing our house John let us know that homes were selling for less and taking longer to sell so he recommended that we drop the price by about $30k. We weren't comfortable with this but thought he knew the market and we did want to get it sold quickly. Then as we were just about to list the house he suggested that we drop the price another $30k, so a $60k drop in less than 6 weeks. We decided to price the house at his 2nd price ($30k less than the original suggested price) as we thought our house could be worth this compared to other comps in the area. Luckily the day after the house went on the market a couple came through and decided they liked the house enough to do a pre inspection and then put a full price offer in the very first weekend on the market. This is where our agent (a newer agent to the selling side) should have seen that they were very interested in the house and would have bought the house at all costs. But the buyers asked for several expensive fixes before they closed and our agent advised that we do all of the work that they asked for. Our agent kept saying we should just accept the offer as is and never asked us if we were comfortable with the terms. We pushed back and after several back and forth offers we settled on a few very minor fixes. It just seemed that our agent was constantly advocating for the buyers side even though he was representing us. I am glad we sold our house so quickly but am annoyed that we felt like we constantly had to stick up for our side. Overall I do wonder what the process would have been like with a full service brokerage. It may have cost more but maybe there would have been less headaches. All in all I feel that the redfin brokers just want to get the deal done and off of their desk. So whatever they can do to be done with it regardless of what it means for their clients is the true take away from this experience. You truly do get what you pay for. If you use redfin you need to be willing to negotiate and advocate for yourself. read more

First, I must say I love the Redfin website, it's extremely user friendly and much better than the MLS listing I get. I like that I can schedule multiple showing fairly quickly. What I don't like: the agent I dealt with - I'm now working with a traditional agent. The agent didn't help me as a buyer. There were 2 houses I was interested in; in both cases I asked her what her recommended price would be.....she never gave me any numbers. It was basically, well there are 11 offers on this house so it will probably go above 20% of list. Same for the house I just asked about, said there are 4 offers which means that house could go about 6% above list. I was looking for more guidance and felt I didn't get that. I'm now with a traditional agent, and he helped me determine the best price to ask, even told me to come down from my original offer. I'll still use Redfin's website but I didn't feel their agents were truly on my side. read more

If what I have expereinced as the seller to a buyer who uses Redin, it is a great indication I will NEVER use them for any of my transactions. 1. They don't communicate amongst themselves. Documents that my agent sent get lost of weeks between the "field agents" and "office agents". 2. They don't communicate with thier customers. Buyer made demans, that did not get into contract. Buyer had hissy fit after inspection when she found out that she did not get what she wanted, almost cost us deal. 3. They don't manage customer expectations. Agent sent with buyer on inspection had no prior encounter with buyer, and did not no properly. Idiot inspector who has only a basic course in home inspection, "found" all sorts of the issues, spun up buyer for no reason. Inspector "found" code issues that were not even IN the code for when the house was built (called grandfathered to anyone who knows about this. 4. Do not manage customers behavior. Did not tell first time buyer that it is NOT cool to show up at final walk-through with YOUR ENTIRE FAMILY!!!! Basically, VERY exasperating.... read more

Search tools for a house are awesome, trulia is on their heels. Redfin agent brought a buyer for my house listed with windemere. House "closed" today but possession takes place 3 days from now. Agent showed up with buyers today, completely unannounced or scheduled for final walk through. Only babysitter and infant here at the time. Agent was rude, on her cell phone the whole time and obviously a rookie. You might pay less on redfin but you should expect exactly what you pay for. Not recommended for a first time buyer. read more

I am not selling or buying a house, but I am renting a condo that my landlord is selling. Because he is not local, I have the pleasure of dealing with agents who would like to see and show the property. This review is solely on this one interaction and on the two agents that showed the property. RUBY JANE MANUEL and BEN HITCHINS were wise enough to leave their cards on my counter so when I came home the day they showed the unit (they were the only showing that day) I am able to identify who was in the unit. They were considerate enough to read the instructions which implicitly said to TEXT only as I am not too keen on being interrupted in my client meetings. When I got home after they showed the unit, they failed to lock the door. YES, REAL ESTATE AGENTS DID NOT LOCK THE PROPERTY DOOR. Maybe they assumed it would lock from the inside so they did not have to lock the deadbolt? This is a possibility, even though they only had to unlock the deadbolt to get in. Essentially, the only way to lock the door is to lock it with the deadbolt from the outside, and they did not do that. Not one agent, but TWO. I sent a text telling them they forgot to lock the door and no apology, no response at all. Now, if this is a representation of how they conduct business... this is what I interpret: They are after money. There was no apology or "need to kiss ass" because I have no part in their commission. That is my first observation. My second: They have no attention to detail. How can someone whose job/career is selling homes have forgotten to lock a door? How can TWO forget, and not just one? I would never use redfin for any of my real estate needs from the impression that RUBY JANE MANUEL and BEN HITCHINS left me. There was a review about "you get what you pay for" and I agree completely. They seem money hungry more than client oriented. read more

I give Redfin four stars for its website, but zero stars for service. In total, I sent them 3 scanned DLs, and emailed/called at least a dozen times to ask to set up viewings over the course of two weeks. Another week later, I received one phone call from them, letting me know that someone would potentially have time next Wednesday at 2 p.m. (?!?) to show me a home. I think they've spread themselves a bit too thin... Having at least a five-day turn around response time for an initial inquiry is key. Redfin required far too much effort on my part to just track them down. read more