Just left the Mission location store and let me tell you something, Kim and Charles were not only a joy to chat with, they showed us absolute TOP NOTCH customer service. I have worked in customer service for my entire working career and these folks have it down. Their system was down which I know can make for a stressful work environment, but they were running that place like a well-oiled machine. I will buy from this store over and over again after that experience (and send everyone with good taste in shoes that way too ;-) ) Thank you Kim and Charles! We would give you 6 stars if we could. read more