I have had foot surgery and bought shoes from this store, mainly because I was told I could wear…read morethem inside and return them to get my money back within a month if they didn't work for me. Well, 8 days later and after wearing them in the house for about an hour total, I went to the store to return them last night. I was told that I would not be able to return them, except for credit on future shoes. The shoes were in good condition. On the bottom of the receipt I noticed that it did state that the store can refuse a return for any reason, after the fact. But, that is not what I was told. I am not a negative person, but I don't like a store to lie and take my money. I don't want it to happen to anyone else.

My wife found the shoes she wanted with no help from the staff. We asked for help but got none…read more The 2 staff people spent all their time talking to each other. They where not trained or aware enough to help us. We asked for a specific brand and where told they had never heard of it. Then we found it.

Swooped in 15 mins before closing…read more Jessica greeted me to see how she could assist me and luckily she did. I was going to return the crocs but with her guidance, found shoe in different color and different size I needed and advise they could order it in the color I bought and ship to me. Sold! Exchanged and with Perks enrollment shipping was free.. Thanks Elizabeth and Jessica!

We recently moved to the area and I wear Skecher Slip Ins for work. I was going to drive to the…read moreSkechers outlet store in Overland Park, but decided to give this place a try first to save time and gas. To my surprise the prices were about the same, plus they have a wheel to spin for more rewards. We also decided to get a pair of Converse shoes, only $70 each pair. Very fair pricing.

Just finished shopping at The Walking Company at the Independence Mall in Independence, Missouri…read more My mom has had really bad plantar fasciitis pain for a while now, exacerbated by memory foam tennis shoes. Thankfully we were helped by Daniel M. today, who was extremely patient, knowledgeable, and helpful about the needs of my mom's feet. He provided great customer service! We felt comfortable purchasing the shoes and compression socks from him, because he genuinely believed in the products and didn't try to push sales (which would have completely pushed us away). My mom's feet are already feeling better. We would recommend this store if you're able to get Daniel to help you!

Maybe it's just the one clerk, but the customer service is utterly atrocious. Waiting in line at…read moreanother store I was chatting with a man who also experienced rude service from the same woman. I wrote to the company. Too bad. The store is otherwise nice.

I love DSW, but I rather shop on their website rather than come in. I wear a size 11, which is…read moresuper hard to come by in their stores. Luckily everything that I have seen in stores has been able to be ordered and sent to my home from free if they don't have it. I also like their rewards program! This time I visited the store was a bit messy, but they seemed to be low staffed

Quick in and out. I can't believe I got a great parking place on a busy Saturday. No waiting in…read moreline (except when the lady helping me got distracted by her co-workers's transaction for a minute.

Excellent. Second time in just to get shoes reheeled. This time it was a black suede heeled boots…read moreStuart Weitzman. They did an excellent job and pointed out the leather appeared lifting off the sole so recommended glueing back for just a few dollars more. Well they did and amazing job and I am very happy. I am glad it is close to where I work where there is easy parking, the venue is clean and organized. You won't go wrong to have your shoes fixed here.

I upset the man who helped me when I pulled up to the front door to drop off my shoes. It was about…read more9:30am and my truck had the flashers on when I parked near the front doors. The parking is non-existing since the street has been redone, causing area employees/residents to utilize customer street parking for the most part, since cars are parked there for hours on end. The man, before even saying hello looked over his eyeglasses and said I could get an $800 ticket for multiple parking violations for my parking actions. After leaving my shoes with him I asked him where parking was located for customers and he said "all over" and became visibly upset about. When I returned the next week, I felt he was still upset or maybe just has bad customer relation skills. Maybe he doesn't like people who wear black shoes...I don't know but I would not recommend anyone visit his store or if you do- wear white shoes.

shoes are advertised buy 1 get on half off. majority of the shoes are excluded from the offer, but…read moreyou don't find out till you go to pay. it's false advertising from the store windows. just a lure to get buyers into their stores. pretty foul.

From the owner: Famous Footwear is your place for athletic, casual and dress shoes for the whole family from…read morehundreds of name brands. It's a one-stop-shop for women, men and kids for brands like Nike, Converse, Vans, Sperry, Madden Girl, Skechers, ASICS, New Balance and more!With more than 1,000 stores nationwide and even more selection online, Famous Footwear is a leading family footwear destination for the famous brands you know and love. Check out the Famous Footwear website to pre-shop your local store's assortment, browse web only styles and find more than what you'll see in stores.Join Famous Footwear Rewards and earn points with every purchase, get exclusive coupons, get free shipping: both online and to-store. Find your next pair of shoes today!

Kaitlyn truly saved the day! My nephew had a soccer game at Swope Soccer Village and realized he…read moreforgot his cleats. After trying several sports stores with no luck, we called Famous Footwear in Lee's Summit. Kaitlyn answered the phone and went above and beyond--she checked the clearance section for me and found the exact size we needed (a youth 3 in turf cleats!). She kindly held them for us, and when we arrived there was no line. We were in and out quickly, cleats in hand, and only 2 minutes late to the game. What could have been a stressful situation turned into such an easy fix thanks to Kaitlyn's great customer service. Huge thank you to Kaitlyn for making our day so much easier--you're amazing!

Staff is either inattentive or rude. I gave a greeting to two folks and I received an inaudible…read moregrunt in return both times. I was ignored at the cash register twice in a row. I was not acknowledged until both staff members walked away from the register and I was left standing with an arm full of shoe boxes and no assistance. I was in full view of both staff members. I'll be using a different store for shoes from now on.

This makes about the same 8th we been in this store near liberty mo. Every time the salespeople…read morehave up blabbing between them selves. Today was no different. We went in @ 350 pm on 12-17 24. They did not say anything to us like was welcome or can I help you just kept blabbing. I measured my foot and we left . We were a total of 15 minutes. When we left the two salespeople had not moved one inch. Up front having a great time between them. I started today something and thought what's the use. Climb back into our truck and left . There was lots of people in there too. And they were not happy. Btw no thanks for coming pita full service . I wish I could give a negative number like. -10

This was one of two? shoe places near my place. I wanted to buy new dress shoes so that my old…read moreBostonian dress shoes could be sent to a shoe repair place to resole (still haven't found a shoe repair place but I haven't been looking lol). There were a small selection to choose from and since I wanted them for the next day for work, I decided and bought something. The staff were friendly and also helpful. The aisles were clean and it was pretty much divided down the middle. The right side of the store were women's shoes and the left were men's shoes. If you're looking for shoes for your kids, then they are all the way in the back. Right in the front were the sports shoes like running, basketball, etc. If I need more shoes, then I'll come back here to buy some.