I am baffled as to why this location has three bad reviews. Baffled!
After going to three other locations much further from our home (New Lenox, then Orland Park last weekend, and finally Hammond, IN today), and having slightly negative, followed by indifferent, and then good service, we ended up at Homewood. While in Hammond, after trying on multiple pairs of boots but finding none that fit properly, the ladies in the shop called Homewood to see if they had a particular style in his size, and they did and put them aside for us.
We got to Homewood and were greeted warmly by both men working in the store. One of the two took the held pair of boots for my husband and assisted him with them. They didn't fit either. After speaking to my husband for a few minutes about our two weekends of struggles and the issues with his feet, he decided to use the manual sizer to check what size shoe he needed, rather than utilize the computer guided system that we had used in New Lenox. Turns out that one of my husband's feet was a size 13, but the other was an 11 1/2. Seeing this as a challenge, our salesman brought out box after box after box of different boots to try on.
Unwilling to accept defeat, we were there for more than an hour and a half, trying on dozens of different boots that would accommodate his different sized feet and other issues (a bunion, wanting an American made boot, no steel toe, etc.). Happily, he found a style that would work, and we purchased them and left VERY happy.
Do NOT let old reviews keep you from this store! The staff is amazing!! Thanks again for all of your help!!! read more