Did get the full service from the folks here because I only called to get a recommendation on cleaning and conditioning supplies for some used (and recently resoled logger boots, which is the best thing about Red Wing products in general). I was pleased to to actually get into a short conversation about some brushes and oils/conditioners they sell in the shop and what others types of things would be close to what they carry. Anyplace that can suggest a widely usable alternative to something they sell really is looking out for their customers and not just trying to get their patrons to consume more. Very please with the service and with the recommendation of horse hair brushes for cleaning. Excellent! read more

I have to give a rating, which is the only reason I'm giving this establishment one star. Otherwise, I would give them none! I took my boots to this Redwing shop for sole replacement. I'm convinced they sent my boots to a local cobbler, as the female manager slipped and said something about, and tried to say they were sent to Redwing. There is no possible way that the artisans at Redwing would get this wrong. My boots came back unfinished, and with one in-sole misaligned with the outer-sole, This is not something trained Redwing cobblers, representing a century old American Made business would casually get wrong! This shop did not represent Redwing to best of their ability! read more

The woman's service was excellent , I will definitely come back to buy from her, thank you.

I was looking at Redwing stores for a pair of 1155, which are hard to find up here by Sacramento. The local store told me they didnt carry "that style" of shoes.. which made me wonder what they did carry, loafers? I called around and found them at this Fresno store. I called and they mailed them to me for free. They look and fit great! So if your looking for a store that carries real work boots, try this Fresno store. read more

Walked in with my family, not one person asked me if I needed help.... Too bad, I really liked the boots I saw... Guess some online retailer will get my repeat business then. Customer service matters more than the price tag. Do better. read more

We all know Red Wing boots are a 5 star premium boot, but the service I received by a young man by the name of Brandon was less than premium . His bad attitude, negative service and his unwilling ability to help was an Awful experience, I had defected steel toes that was digging into my feet and I showed him the pics , He simply did not care, He told me 4 times "There's nothing I can do for you ! I was very upset , and it wasn't until I told him I was gonna call his Corporate Office, when he finally said to pick out a pair of boots, He had no clue what customer service was all about ,also he clueless about his 30 day warranty that the store has , He acted like he was selling a used car. "As Is"... he gets 1star rating, And Bootboy needs to get the BOOT!!! read more

Red Wing - Shoe Stores Near Me - Fresno, California

I've been here a few times with my bf. He works for a company that requires him to wear steel toe and this is place where he always ends up buying this work shoes. They actually moved to a new building but same location. They have many selections of work shoes mostly all male shoes they also sell thick work socks. They are very pricey and rarely have any deals. The workers are okay they are nice but everytime we go in they don't look very enthused. read more

I'm not sure why everyone else had such a horrible experience. The lady who helped me spent a significant amount of time helping me. I wear a very wide shoe and she did everything she could to try and find something that work that fit the style I needed for work. The only reason I knocked them a star was them not carrying the sizes I needed in the styles I liked. In the end I was still very happy with my purchase and service I received. I will definitely be going back. read more

The worst customer service !!!!! Only reason I go there my company supplies me with a pair of boots yearly it's almost not worth going there Yes I almost would rather spend 200$ then to deal with them read more

Was given a pair of boots as a birthday gift went to the store to have them resoled, like other reviews the cashier acted like he did not want us in the store, i was talking about buying a pair for my girlfriend and being lifelong customers was psyched to hear they repaired shoes for free, they called to say they were finished, i went in and the cashier hands me a pair of filthy boots that had in no way been repaired theres a loose string hanging from the back and i mean filthy without a single word like i should have expected it, i am beyond dissapointed and making sure no one i knows buys shoes from this company again. read more

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Red Wings has an awesome staff came in help me bought there before they went in and stitch the old ones up still no I'm happy find the best comfort shoe for you all Around great service read more

This review is not on the shoe(s) themselves, but the store operations. My husband was in dire need of new work boots and he spent a lot of time researching what boots are the best for his needs and he decided on Red Wings. We went into the store a month or so ago to get his correct measurements. We then ordered the ones he wanted through the store associate and he gave us two weeks for them to arrive to the store. We waited until 3 weeks and finally called to see that status. They told us the manager would call us on Monday. Monday came and went so I called and finally spoke to the manager. She said they were on backorder and had no date to give us when they'd be available. We said okay, we will give it another week or so and call back. We did. Again, a sales associate said a manager would call us on Monday. We have yet to receive a call and now will be calling corporate to see if they can give us more info on how to receive the particular boots my husband wants and to inform them how little their Fresno location wants to sell their products. read more

I've gone in twice in the last few months, once to find shoes for my bf as a gift and again to return them and have him pick out a pair. Both times I was helped by Brandon. The first time I gave details of what kind of job these will be used for and he spent a while helping me pick out a pair. The second time he spent almost an hour with us trying on different shoes and getting the right fit and style until we found a good pair. Brandon was very patient and kind to us. read more

Got a pair of boots for 200 dollars they started to fall apart I 4 months took them in they won't do anything the girl told me to buy another pair. I can go to Walmart an spend 30 to get that read more

This business is a joke. I purchase a pair of shoes that became unattached at the bottom. I took them back and the store "glued them" for me. When asked if I could get a store credit on a new pair, I was told my style had been discontinued, and there was nothing they could do. They could not offer any store credit or stand behind their product. Doesn't look like many people shop here for a reason. I suggest going somewhere else to buy shoes. Maybe some type of barn..... read more

One start for bad customer service. Im sure the guy who was on 7/14/2015 at 9:30 am is not the owner. I was ready to spend $200.00 on my new work shoes the guy who was there was really rude probably because im Brown,the guy was setting on a chair and he never left the chair to pay attention to me. Only 2* thing he said in 10 min I was there "what you see is what we have we don't have anything else " I had the feeling the didn't want me on the store. I pull a pair of shoes that I liked and I asked for my size and he said with a rude voice "we don't have it " read more

Well first impression customer service from the guy working sucks he is acting like it's a hassle that we are here to buy boots. I would have to say if it weren't for the fact that my husband had to come here and get boots for the company he works for then I would have been straight out the door to a different place. read more

I purchased a nice pair of pull on boots here from a very nice saleswoman. I've been happy with the boots and they've been comfortable and durable. read more

I went into this Redwing store today needing to return a pair of boots I bought in Sacramento. Although this store had a different owner, they didn't carry this particular style, and it had been over 30 days since purchase, Sharon still went out of her way to return the boots and refund my money. Thanks, Sharon, for the excellent customer service. It was greatly appreciated!! read more

I purchased a pair of really nice and comfortable work boots for my job, and the customer service was awesome!! Very happy that I went there and got my boots instead of boot barn or work world! Both employees were very helpful and polite!! I give them an A+++ :) Thank you guys!! I really appreciate it! read more

I came in to buy a pair of "American made" boots (#9646792 @ over $200.00!!), the salesman wasn't interested in measuring my foot! After insisting, he finally measured the foot. He gave me a size 12 regular but were very tight! He insisted they would stretch to my foot width! I have only worn the boot for maybe 4 hours until I couldn't take it anymore! Now I can't return them! Red Wing has become a company that only cares about a sale, NOT about customer satisfaction!! I would NOT buy another pair of boots from this company EVER again!!! read more

I wouldnt buy a thing from this store i phoned them some guy answered i guess he couldnt hear me so i tried 4 more times in less than 2 mins and only got his answer service surely there must be someone their to answer the phone read more

I called to check the price of a pair of shoes. I gave the name and the number of the shoe. I was quoted $260. When I got there I was told they looked up the wrong number and the shoe was $310. Luckily I went on Black Friday and they were offering 20% off. But, I thought I would be getting 20% off $260. These were going to be a Christmas gift to my son. When I paid to have them ordered, they asked if my son had shopped there before, I said yes, that is how I know what size and style. They said okay we'll put it in his file. I told them NOT to call him when they come in, as they are a gift. They assured me they would not. Well, I get a call from them that they are in. BUT they also called my son and left a message on his phone that his shoes are in. When I called and asked why they did that her reply was "Well, we got like 100 pair of shoes in today". I told her I don't care if you got 500, I asked that you NOT call him. Of course, all she could say is "Sorry". Two issues with one pair of shoes, does not sit well with me. read more