I recently stopped by this location to ask about cleaning my boots. I've had a pair of Iron Rangers for a couple months (I bought them at a different store) and hadn't treated them yet, so I was looking for some advice on what the best process is for this particular pair of boots. The guy working there was pretty unfriendly and told me that he would take care of cleaning them. This being a Red Wing store, I felt pretty confident that they would know what to do. He took my boots and told me I should stop back in a few days to pick them up. Again, he was helpful enough, but fairly rude in the manner in which he spoke to a customer.
Anyways, I came back in a few days and found that my boots had been slathered in whatever the material was that he applied. This whitish looking stuff was caked on around the stitching and generally looked pretty bad. I took them home and did my best to clean them up by using a cloth to rub off the excess junk, and they look better now, but I was pretty disappointed by this whole ordeal.
I ended up going to the Eastgate location this week to pick up some leather conditioner, which I've since read is the stuff to use for the Heritage boots. The staff there are incredibly friendly. I was told that they consistently get customers coming to their location who have had issues with the Fields Ertel location.
All in all, I would recommend a different Red Wing location than this one. read more