Mr. Osman does phenomenal work, fixing and restoring shoes that others can't! Top quality repairs…read morewith exceptional attention to detail by an honest owner who cares deeply about his work! Definitely deserves 5 stars, every single time! People come from all over the city and from neighboring states for the excellent workmanship!

Shoe repair is hard to find these days! Entering this hipster preowned clothing place with Covid…read moremasks and social action graffiti. I knew they knew shoes and they didn't disappoint. Needed my dress shoes for the one yearly event my employer parades some of us out in our Sunday best (not that my normal torn jeans would blend right in to a Michelin star joint). Expect it to be a week though. Ain't a fast shoe joint, more like sit down shoes

Pricey for what you get. Another place did it for half…read more Said they'd be good as new but didn't fix the top of the boots, so a little misleading

Very prompt service and reasonable rate for a shoe repair. Would definitely recommend.read more

Speedy, responsive, high quality. Genuinely everything you could ask for! I won't go anywhere else…read moreso long as I'm here. I called about my cowgirl boots needing resoling. He had me text him pictures. I dropped them off the next day, they were done in an HOUR! Thank you frenchy!

They fixed my wallet zipper beautifully. And it only took a week . Thanks .. the price was very…read moreaffordable as well .

I have used Mr. Lee's services for more than 25 years. I have never had a bad experience. He does a…read moregreat job. His prices are more than reasonable.

So nice there. Took an old pair of Cole Haan's in for repair that were split down the side. The…read morelooked over the shoe, and turned down the business. Said it wouldn't be worth it to have them fixed, as they would probably split again soon based upon their past experience. Very honest and very appreciative. I will return with my other shoes.

Amazing job! They reconstructed some boots to decrease the circumference. Basically took them apart…read moreand reconstructed! They were also very timely

The best quality, very professional, all at a reasonable price. So hard to find shoe repair these…read moredays! They are the best!

Always do a great job of repairs and bringing worn shoes back to life. I've been using this shoe…read morerepair for years.

Within 2 minutes of walking into the store, he was able to tell me he had the laces I needed and…read morealready had a turn around time for how long it would take for him to lace my Sperrys. Did an amazing job too, matching the color perfectly! Price was good too!

This business is now located in the hardware store on Montgomery Rd in Silverton. The repairs…read morecompleted were done well and on time for our trip.

Retrieved my suitcase to find the airline struck again, a broken zipper. I was headed to Brussels…read morethe next day, and needed a fast repair. The shop is located in True Value hardware, with a convenient bus stop right outside. Rick had me fixed up and on my way in 30 minutes!

had a pair of ladies shoes needed the heel repaired/replaced. did a great job. fyi they do only…read moretake cash. thought that the value for the money was worth it, think i paid about $24. shoes originally cost about $150. i thought the owner was nice/friendly. the woman at the service desk was nice/friendly too. i would go back and have already recommended them to a friend.

I had a pair of dress shoes in need of a new sole. I usually have my shoes repair at Clarence in…read morePleasant Ridge. However, the store is now closed. Shoe repair is a lost art and finding a good one is extremely difficult. I looked on yelp and found Dot's Fine Shoe Repair with good rating. So I took the shoes in for repair. Initial encounter was pleasant. He gave me the option of replacing the entire sole or just do half sole reiterating the fact that if I do the full sole the shoe would be like new and last a long time. He sold me on it and I elected for the first option even though the repair cost was more than what the shoes are worth. I thought it was worth while because I was comfortable with the shoes and I do not want to break in a new pair of shoes. First disappointment came as I picked up the shoes. The stitches on the sole of the right shoe was done terribly and they looked jagged, and painted over with black paint. I complained and he took them to the back and did something to smooth it out. I should have not accept them but I needed them back. Keep in mind I wear these shoes only once a week to office hours. Fast forward 4 month (about 16 wears). while walking, I felt something flapping on my right foot. It turned out that the sole have separated from the shoes along the stitching line. I brought them back to the shop and he falsely place blame that the shoe has been resoled in the past and there was not much material for him to stitch the new sole to the shoes and that's why it separated. I told him he was the first and only person that have worked on the shoes. He offered to replace the entire bottom of the shoe which costs way to much for what the shoe is worth or he said he can glue the sole to the bottom of the shoe. However he states the shoes will not be able to be resoled in the future it he glue the shoe. I chose the latter. I picked up the shoes a week later. There was no charge for the work. Fast forward 2 more months, same thing happed to the left shoe. I brought it back to the store again. He again denies responsibility as he took the shoe in for repair. When I went to pick up the shoes 2 weeks later, he stated that I owe him money for the repair. I was surprised by the statement as he did not tell me there is a charge or how much it would be before he took in the shoes for repair. He claim it was not his faulty workmanship and he can't not provide free services even though same issue happened to both shoes 2 months apart. (8 wears). I did not want to get into a confrontation over $20 and over a pair of shoes so I pay him and left. I wanted to raise awareness of this shoe repair shop to those who is looking to have their shoes repaired so no one will be put into the difficult and awkward situation I was in. I have enclosed photos of both shoes for you to see and decide.

This location is awesome! I came here a few months ago to buy my first pair of Red Wing boots and…read morethe staff was incredibly friendly and helpful. They talked me through some of the differences in the two boot models I was interested in, and brought out several sizes of each for me to try on to make sure the fit was right. I ended up with a nice pair of Iron Rangers that months later have broken in really well and fit perfectly. After having a not-so-great experience at a different Red Wing location, I came back to the Eastgate location again this week for some advice on properly cleaning my boots and was given some great advice again by the staff here. They helped me determine which material to use on my boots to avoid darkening them too much, which I really appreciated. I will definitely be back to this location in the future.

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!