I sent my gnarly old Birkenstock sandals for repair and had a great experience. I had the sole and insole replaced (using genuine materials) and the leather upper and buckles cleaned. You just print a form off the site, send it in with your shoes, and in a few days you have them back... There are a number of companies that do this service (honestly the google search is a little overwhelming), but since it's hard to find recent or decent reviews I'll go on record for these guys... read more

Ruined three pairs of Birkenstocks, pretty sure in retaliation for daring to mention the Birk Doc. I sent in three pairs for a full redraft --full footbed replacement. i wrote a week after they were received (I ship from NY) to ask about timeline and found out then it would take 6 weeks. This is buried on their site. When I wrote back that the Birk Doc was indicating a far shorter turn around on their site, Michaelangelo (owner) lost it on me, then said he'd ship my already ripped apart sandals back. No one would repair them if someone else had already ripped them apart, so I was stuck. It has now been almost two months and the uppers are so shrunk I cannot wear them to stretch them. Soles are Birks, but I have never had arch pain with classic Birks, and I do now. Absolutely horrendous. For the slightly lower cost, not worth letting them ruin expensive sandals. Cinsider yourself warned. read more

Brent at iBirks.com did an AMAZING repair on my Birks. My repaired Birk (Arizona Soft Footbed Gold Metallic ) has the same comfortable give, looks like it was never destroyed by my puppy and not one person can tell that they were re-corked and re-soled. I am so glad that I found this service online and didn't have to buy a whole new pair of Birks - that would have been truly wasteful. read more

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I sent my very ratty Birkenstocks to iBirks for a refresher. They came back looking brand new! It took about a month, but I understand I sent them during a busy time. I couldn't be happier. Highly recommend using them for your Birk-restoring needs. read more

Here's an update: Birkenstock called the guy and told him that he should re-resole my shoes with actual Birk footbeds. They called me back (Birkenstock, not ibirks.com) saying that he agreed to resole again at no charge, and that I should send the shoes back again to have the work done. A couple of weeks went by, and I got curious what was taking so long. I sent an email asking for an update, and this message is what I got in return: "Yes I got them back a few days ago. Looks like you wore them a lot, as now I cannot use the footbeds again. First, Remove the Dispute and send conformation to me. Second, Update the Yelp to positive. (send conformation) When these are done I will ship your shoes back with new Birkenstock footbeds and dura heels." So basically he is holding my shoes ransom for a positive review. Also, pretty gross and unethical that he intended to reuse them. I wouldn't want to get footbeds that some dude had been walking around in (especially since they are the wrong ones to begin with). Back to Birkenstock Quality control I guess... read more

Rescued and restored a beloved pair of Birks. Thankful to have the back as good as new!

Brent from iBirks did a fantastic job resoling and adding a DuraHeel to my very worn out birkenstocks! He was even able to expedite the process for no charge since I needed them back by a certain date (and he got them to me well before that date!) 100% recommend and will definitely send my birkenstocks to him for future repairs! read more

The "new" iberks.com is not run by Tom Lonergan of Cincinnati any longer. Tom did a great job of servicing his customers. Now a guy in Colorado is using all of Tom's web pages, photos, reviews etc. for his business. I'm assuming he bought those rights when he bought the business. The only problem is that this Bret fellow has no customer service skills whatsoever. I will not go into detail of my specific issue, but just beware that this guy is piggy backing off of Tom's reputation. read more

The sort of quick, ethical, high-quality craftsmanship we rarely see these days. The mail order process is a breeze: you download the mailing label from his website, slap it on a box or a large, sturdy envelope (I recommend a tyvek envelope), slip in your sandals and you're done. I had a question while filling out the order form and called the service number. Tom himself answered (after hours!) and walked me through the process. Shortly thereafter, I received my re-soled Birkenstock's in the mail. They were not "good as new", they were better than new. He resoled them for me with a dura-heel which is especially useful for me because it just so happens that is where my birks get worn down the fastest. Highly recommended. read more

The soles were wearing through and I sent them in to be resoled with the added heel plate. He called saying the foot board was worn (of course! these were faves!) and "should" be replaced. I approved even with a voice in my head saying it wasn't a good idea . He called again to say to foot board in my size was on back order and he would use one just as good. when I got them back, the straps were the only original part and the foot board felt weird and uncomfortable - nowhere close to the old friends I sent. If I had tried these on new in a store, I wouldn't have bought them. It cost more than a brand new pair and now sit in the back of the closet while I wear another pair that will never be sent here. read more

Been putting off having my Birkenstocks resoled for years, they were literally falling apart. Sent them off to this guy and got them back in a week like new -- but based around my well worn in "chassis" -- I don't know much about shoes but these look pretty damn perfect and they feel great to wear. So so easy to send off with the prepaid label -- So all good and I'm really happy with the shoes and the repairs carried out. read more

I found this company googling around and took a chance based on these handful of good reviews. Per the website's commitment I got my sad Birks back in a nano second with brand new soles and a refreshed cork base. The work was great and I wanted to add my two cents to the other reviews. This place does great work. This is a much better option than blowing money on a new pair when your old ones feel so good. read more

Thanks to the other review, I gave this place a shot with great results. I sent three pair of Birki's for completely new footbeds, cork and soles with a request for soft footbed for all. Tom called me to make sure it was okay my repairs would take an extra couple of days. Received my shoes back, they look beautiful! Super fast, great customer service. I bookmarked this place for the next time! read more

I found this website online after searching for a reputable Birkenstock repair service and the great reviews convinced me. For those like me who were skeptical of the authenticity, I confirmed with Birkenstock USA that iBirks.com is indeed authorized for Birkenstock repair. I also shipped my shoes from California and got them back like new in about a week! Fast and easy to ship, and my Birkenstocks never looked better. The basic sole repair package was exactly what I was looking for, with full sole replacement as well as cork and upper maintenance for about $57. Much cheaper than buying brand new shoes. Excellent service; would definitely recommend! read more