I love my redwings and spend 12 hrs plus a day in them for work, I also have redwings casual boots and have been my go too for years. I have worked in a lot of locations and had nothing but great experiences with them.
Therefore, I was in last Saturday to pick after leaving 3 pairs of boots needing some repairs earlier in the week. I do believe this store has great staff, but their manager is nothing short of ignorant. She has no people skills, professionalism, or pride in her work, i feel bad for the employees that have to look at her as their "leader"I have bought 4 pairs of boots at this location in the last 2 years. I was refused an oiling and cleaning on a set with the slightest mud on the soles because they were "too dirty". I stand behind redwings boots and often refer them to friends and co workers, what I will not do is tell them to go to the Abbotsford store. This has to be the worst Redwing store in Western Canada. One set of boots were not warrantied or fixed. She claimed my problem was that I didn't put insoles in. Which in fact I put the insoles they recommended after the scan in every pair of boots! If she would have looked at my history there she would know this.
I love red wings and have been wearing supersole 2.0 and have a pair old 6 years old. I maintain and look after my boots religiously.
I will keep referring people redwings, but I also have been telling people to stay as far away from this location as possible, seems like this is a common issue for other reviews, save your time and go somewhere else where they value longtime customers!!!!!! read more