$$$ unauthorized charges the very first month my mom was here which was Sept 2nd…read more No refund as of yet!!!! mgr and assistant disappeared overnight and many before those. The actual facility is great my mom loved it. Now she's stressed and unhappy!!! All we get is the run around from them The staff they do have left are overworked and they WILL NOT give you a contact for corporate do not give them access to your account they will take more than authorized!!!!! We need our moms money back !!

We moved my grandfather into this facility and he only stayed for a couple of months before we…read morefound somewhere else for him. He was miserable here, and we were miserable having to deal with the staff here. The management was rude - yes, to your face but especially if you could catch them while they thought you weren't in earshot. They lied repeatedly to our face. They were always understaffed. We ran into a kitchen worker in the elevator and he was disgruntled because he was cooking for the entire center and he was the ONLY one on the kitchen. I'd be disgruntled too, but it also explains why the food was almost always cold when it got to the table. This happened to be the cheapest place in town, and there's definitely a reason for that - you get what you pay for!

This apartment community is very nice, and the staff is helpful and friendly. However, I've been…read morevery disappointed in the way they've handled their reaction to several cases of COVID among staff and residents. Unlike earlier in the pandemic when they were bringing food to residents' units, even after the large rise in cases around the Thanksgiving holiday, the DINING ROOM continues to be open. Today I found out my father has been diagnosed with COVID; although he wears a mask there are MANY residents who have been very careless about that. I blame them and the management for not taking the proper precautions with gatherings, including having a "Christmas Party" and keeping the dining room open. Please get wise about this virus!!

Overall: 3.5 stars; yet has potential for improvement…read more 5 stars for the building itself - well done. Apartments have nice finishes and are also well done. 5 stars for the staff - everyone is friendly, professional, nice, and takes care of the residents. Great people work here in every aspect of the facility. 3 stars for activities- hoping this improves as Ashwood grows. Not many activities overall and none that are mind- expanding or brian-developing. All of the activities are passive. 2 stars for food - this area needs major improvement. Same two soups for lunch and dinner each day, salad bar lacks variety and lettuce is wilted, no fresh fruit - only canned, not enough variety, both in terms of the food itself and nutrition - if fish (fried) is the main meal, then one of the soups is fish, if chicken is one of the main meals, then there is a chicken soup, food need a to be kept warm for the entire time of service, not just the beginning times of each mealtime. Hopefully the food quality will improve sooner than later. Will update review if/when that happens.

I initially posted a 2 star review on this business but since they have changed the location…read moremanager, things have greatly improved. The person under my care is so much happier and has decided to remain at the facility.

From the owner: At Southern Heritage Independent Living we know how much your loved ones matter…read more We provide a comfortable and happy life for all of our residents. Our community includes an Independent Living Community for seniors who want to live more independently! Our facilities offer dedicated support and assurance for seniors at any stage. We also know the importance of family, friends, and visitors. We offer a visitor program where loved ones can visit and socialize.

It is now 2/5/24 My Mom LEFT Rockbridge Oaks about 2 months ago. We expected another decline…read morebecause of the move but she has improved to the point that she no longer has to use her walker all the time. She is sleeping on a normal schedule. We have cut out some of her pain meds because she is so much more active now she does not need them. There is no doubt she was declining at Rockbridge Oaks because of the SEVERE NEGLECT. Don't listen to the words of management. Pay attention to their actions! If they say they will change but their actions do not reflect their words...RUN AWAY!!

Stay away until they get their staff sorted out…read more We just moved our mother out of here after her only receiving three showers for the entire month of November and rarely having her teeth brushed, among many other things. We tried for months to get things addressed but their promises were consistently broken, and this was the final straw. The assisted side is ok, but the memory care side is critically understaffed and undertrained. The office has a very high turnover rate as well. They are trying, but unfortunately failing, and all the good staff seems to be burning out. I do hope they get it together soon though, for the sake of the remaining residents and few remaining great staff members. They deserve better.