There was a problem with the cooling unit in our room (incessant loud hum) that made it really unpleasant to stay there. THANKFULLY the person at the front desk addressed our problem immediately and absolutely perfectly. A+++ customer service and that was much appreciated. Our second room was spacious and comfortable, with terrific bedding and pillows. The morons directly upstairs from us were stomping on the floor/ceiling for hours on end (nothing the hotel could do about their utter lack of courtesy for their fellow travelers--but this is the kind of clientele that the hotel attracts evidently). So ours was a mixed experience here. read more

The back view is fantastic, but I'd say that's about it. It's not the worst place, but I expected more, since part of their selling point is that it's also a spa so I expected more zen spot, nope! It's actually one of the loudest hotels I've stayed in (in terms of noise from outside my door) and I've stayed in a lot of hotels. We unfortunately got booked closer to the cafe, so we could literally hear everything and everyone. We had an early day next day, but couldn't sleep earlier cuz their quiet time is 10 and people really took that to heart. Later at night, when people where talking as they get in their room, I could hear them. In the morning, everyone who passed by, and when they used the ice machine at some ungodly hour, I could hear them. I swear it was like our door was made out of paper. The faucet, they're the bowl style sink, that didn't work out. If you put it at light water stream, the faucet lever drops so water stops. If I put the lever higher so it doesn't drop to automatically close, then it gushes water too much and now it's splashing all over the place. I was heavily disappointed because they promoted themselves as a spa, but there was nothing spa like about this place. read more

I highly regret booking this hotel and am writing this review so that others can be made aware. As soon as I walked into the room, it smelled like food (like fried onions and bad carpet). The air conditioner blew out very bad smelling air. Old vinyl wallpaper, popcorn ceilings, very cramped bathroom (sink in the bedroom itself) plastic bathtub, plastic toilet, disgusting yellowed shower curtain that smelled strongly of mildew (to the point that I was gagging), dark black spots on towels that looked and felt 15 years old, polyester bedsheets... I mean... I've stayed at motels and even campgrounds that were nicer and cleaner than this. Extremely disappointed and definitely the worst stay of this trip. I came to check in at 2:55pm and the woman at the front desk seemed extremely annoyed that I was there before the 3pm check in time. It seems like she gave me the worst room in retaliation. I don't know which rooms have the nice upgraded interiors that are pictured on Google, but be aware that they are NOT all like that. The pictures on Google are MUCH nicer than the awful room that was given to us. I would not recommend this place to anyone. read more

Although more on the expensive side compared to other area hotels, we were grateful they were pet friendly. They also have a large grassy area with doggy poop bags behind the hotel which was nice so we didn't have to walk far to take our dogs out. They had just decorated for Christmas so we were lucky to see all of the decor! They offer free coffee, hot chocolate, and tea in the front lobby 24/7 and have an in-house breakfast and dinner restaurant. We ate there for dinner and felt the food and cocktails were delicious! Don't miss the spiked apple cider if you get the chance! read more

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Really wanted to give them 5 stars but couldn't, due to the noise, lack of upkeep (they are understaffed), and grumpy attitude of front desk people. Renovations and modern look have so much potential. There were kids running up and down the hallway, causing havocs and noise late into the evening. Unbearable, made worse by paper-thin walls and doors. We could also hear people in the next rooms. Pool area was perpetually overtaken by kids and large families. No staff to be seen who would maintain order and clean things up. Hallway with water drips as kids ran to their room from the pool. Breakfast was alright; nice food ok presentation but expensive (probably thanks to Torrey's isolated location). Just one waiter / cook at work but he was nice and prompt. read more

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Hi, I loved staying at red sands. My room was super clean and comfortable. And the view? Spectacular! Everyone on the staff was super helpful. I didn't get a chance to use the swimming pool, but I did go and see it, and it overlooks the mountains. There's a firepit area, a restaurant in the hotel, and other restaurants close by. It's also super close to capitol Reef national park! Thanks for having me, next time I come I'll definitely be staying here! read more

Large rooms. Quiet. Nice and simple. Good for a stop after a day of hiking the capitol reef.

I loved the lobby area and the back yard with open space where you can see all the way to the distant hills and the horses in the adjacent farm neighbor. Don't miss the chance to enjoy the beautiful sun down back there! Our room was just a room to rest. Not much to speak of. Ours facing the front parking lot, so nothing pleasant either. We did not use the pool, but it looked nice. Torrey is a nice little town. read more

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We stayed here when visiting Capitol Reef national park. Overall, it was a pretty nice hotel. I felt like the bathrooms could have been a little nicer. The bathtub creaked and made me feel like I was going to break it while I was standing in it. They didn't serve breakfast when we were there (just oatmeal and coffee), if that's something you care about. We don't eat breakfast so we didn't mind. The WiFi was good when our devices were connected, but it kept dropping and our devices would disconnect and reconnect. The location is great. It's about 10 minutes from Capitol Reef and right by restaurants in Torrey. I'd stay here again. read more

This is a beautiful hotel located just a few minutes from Capitol Reef National Park. A full-service spa is also available. I highly recommend seeing Amy for any spa services, she's wonderful and just a delight. The rooms are well-appointed though I could have used a few more pillows. Despite the loveliness of the scenery and the hotel, the front desk customer service is lacking - severely lacking. During our visit, it pretty obvious that the front desk receptionist clearly did not want to staff the front desk and be bothered with having to engage with customers. Any interaction was met with general annoyance, exasperation, and side-eyes. This is incredibly unprofessional. Unfortunately, that's the primary responsibility of the front desk to engage and interact with customers. No other hotel staff seemed to be onsite or available to answer or resolve guest inquiries. So, you were at the mercy of the front desk receptionist. Honestly, it felt like we would all be better off with an interactive AI to help answer questions. I have a feeling that they could at least be programmed to give out proper information. I would suggest that the hotel managers information be prominently displayed, so guests can reach out when there's a problem with the front desk customer service. I would also suggest reassigning the front desk receptionist to another position that does not involve interacting with guests. Oh, and just in case you were curious as to who the front desk receptionist was during our stay, it was Hannah. Now in all fairness, the front desk receptionist job can be the hardest position to have - it sets the tone for your experience as a guest, it could make or break it. And for those of us who are on vacation paying an arm and leg to stay here - it leaves a terrible, horrible no good, very bad taste. So, Hannah - I would suggest please do everyone a favor and consider a job where you are not having to work face to face with customers. Now, I normally never leave reviews. In fact, I had to create a Yelp account just to leave this review as there was no way to give this feedback to management. This should give you an idea of how horrible the customer service was that I was willing to leave such a scathing review. read more

I am torn in rating this hotel ok and good. Good: *Staff friendliness and helpful attitude *Location *cleanliness *common areas * Upgrades where they can *good presentation *our beds were great Ok * amenities in room *general feel of room *general feel of hotel read more

Review of Red Sands: Stayed at the larger king suite room. But the decor is minimalist. The sofa bed was grungy and worn (we didn't use it). But comfort wise, the bed and linen was very good and the towels were large and thick. Unfortunately the water temperature was only "warm" so there was no hot shower after a long day of hiking. Staff tried to increase the water heater but it didn't work. The biggest down side was the price. Stayed midweek in early March and paid a whopping $190. In comparison at Bryce, Best Western Plus Grand was only $114. read more

Lovely place to stay after visiting Capitol Reef. Employees are all very hard working! Seems like they need more staff. The restaurant had a waitress that did everything, including mixing the drinks at the bar. Great service from her! Great views, open deck and pool and hot tub! read more

Cute and very clean. I liked the star gazing patio. The restaurant attached was not good however the waitress was very kind and fixed the problem. Looked like that staff needed some more help. read more

We love the red sands! It is our favorite place to stay in Torrey. The staff and the rooms are so nice and the location can't be neat for getting to Capitol reef. Highly recommend! read more

Spacious upscale contemporary room, very clean with an updated shower. Friendly helpful staff at front desk and in their cafe with full bar. Complimentary coffee and tea 24/7 is a nice, welcoming touch. Nice rock garden and sitting areas in the back. Conveniently located close to Capitol Reef National Park entrance. Staff shared recommendations for local off road tours and restaurants. Easy to find a nearby spot to view the fabulous night sky. Didn't utilize the spa or lovely yoga room during our 2 night stay because we were busy exploring the NP. Would definitely stay here again. read more

Wow! First time staying at Red Sands Hotel and it was amazing ! My room was so clean and the modern rustic decor was so darling. The staff were professional and so friendly. I also spent some time in the Spa and I was just as impressed with the cleanliness and variety of services provided. The steam shower felt so amazing. Great ambiance! I will definitely be staying there again ! read more

This was a great place for our stop over spot. It was a beautiful drive through Capitol Reef and on to Arches the next day. The hotel staff was really nice and the rooms were a pleasant surprise. They had free hot cocoa, coffee and instant oatmeal in the lobby. read more

This hotel actually had an indoor pool open ! Our room had obviously not been used for awhile . When we turned the heater on , we could smell the dust burning off... nice room but no breakfast .. few options open around town so that was disappointing. It's a cheap thing to offer and they should reconsider . It'd be noisy if they had full occupancy. read more

"We are following all the recommendations recommended by the health department and the CDC to keep you safe during your stay" is what they have advertised on Yelp in yet you walk in and the first employee you HAVE to speak to in order to check in is NOT wearing a mask. I HAVE to speak to this person! I asked why they weren't wearing a mask and they said their boss, the owner of the hotel, told them it's their choice if they want to wear one or not. That's not following CDC recommendations. I'm an ICU registered nurse and it should NOT BE A CHOICE to keep the public safe as a business. You can't control your customers wearing masks but as a business you have the responsibility to keep your customers, the people paying you, safe. I was told by staff that this county recently went from being in a yellow zone to a green zone, meaning covid cases went down. At first, it was horribly explained to me by a blond girl wearing Mormon attire. She said, "well, we're going green." To me this phrase is about environmental "green" not about changing covid case status from yellow to green in the county. I asked her what masks had to do with "going green" and she said she didn't know. I spoke to a more intelligent employee in the morning, I believe David, and he was actually able to explain to me why they weren't wearing masks based on this whole yellow to green status. Based on that I was told they are following their county recommendations, but they are located in Southeast Utah and the Southeast Utah health department has listed on their website that all businesses aka people with customers MUST wear a face mask!!!! So they are neither following health department or CDC recommendations!!! They are in a tourist zone where people from all over the country visit so it makes no sense. For example, I'm visiting from South Florida where covid cases have been rampant. You simply don't know where someone is visiting from. Tourists/hotel guests can make your staff sick and your staff can in turn make other tourists sick so you should still wear a mask because you're around people from all over the country all day long. If you wonder why Utah has had a spike in COVID-19 cases, it's because of irresponsibility like this. Just because this county has had lower cases doesn't mean it's not possible people are leaving this county and testing positive elsewhere; it is a tourist destination where people come into the county and then leave, just like myself and so many others. Plus, if your reception employees aren't following guidelines, it does not make me confident that you are even cleaning your rooms properly. This also means the kitchen is not wearing masks and preparing the food you're going to ingest. How hard is it to wear a mask? If it's about discomfort, then just cover your mouth with it and leave your nose out as long as you're not sneezing, unless you're preparing food. I was also told by another employee, a young man with a beard, that I chose to vacation here so essentially deal with it. Yes, I decided to vacation in Utah and all other hotels I've stayed at throughout the state on my road trip have had employees wearing masks. Had I known that this hotel was being irresponsible then I would not have stayed here and given you my hard earned money. It's that simple, but you lie to people with your false advertisement. Simply change your advertisement stating no employees wear masks and we will see how well your business does. read more

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We found this hotel off Hotwire. It was one of a few hotels open during the off-season. The hotel was warm and inviting. It was pretty recently renovated in an industrial farmhouse vibe which I really enjoyed. The outside is beautiful! Numerous places to sit and enjoy the mountain and cow view. We were able to pet a horse which was located in the fenced in area. There is a small cabinet of games which is nice if you don't want to hike or sit outside. The rooms aren't the biggest, but I don't think you are coming to Torrey to spend time at the hotel. Bed was comfortable and the room was clean. The only draw back is the walls are paper thin. There were a lot of kids staying here due to the extended long weekend with MLK day. It isn't the hotel's fault that people cannot control or discipline their children, but I digress. The best part was the indoor pool! The hot tub was awesome. You can relax in it and open the garage door area to enjoy a Mountain View and some cold air (depending on the season). It's been the only place I've stayed recently to have the pool in full working order. Staff is nice and friendly as well! They are knowledgeable on surrounding places to eat and what not. Highly recommend. read more

Red Sands Hotel - Hotels Near Me - Torrey, Utah

If you want to have a good nights sleep, DO NOT STAY HERE. The bed was ancient with am extemely soft mattress that rolled toward the center. Both of us had so much back pain, and sadly the pain remained for several days.... not what you want to hike national parks. They advertise themselves as a SPA but there is NO spa (they blame Covid). It is closed and they don't know when it will open. The Free Breakfast consisted of instant oatmeal and unripe oranges and bruised apples. There were no views except for a large bull crazing outside near a motorhome/trailer. The manager refused to do anything. We checked out after 1 nite and lost our second night payment. Never done that before but our backs were in agony from the bed. Oh, and the toilet seat was broken. Lousy place, oversold on website. Stay at Capitol Reef resort. Cute town, lots of other options. Log cabin options etc.... read more

Nice place. We stayed here for a couple days to visit the park. Nice pool and hot tub. The jetted tub in the room was even better. Dakotah? at the main desk... Does he ever go home? He was awesome. read more

Best stay in Torrey! 10/10 customer service! 10/10 experience! 10/10 spa! 10/10 beds.... I slept like a baby!

I don't Yelp often but wanted to give this hotel a shout out. The hotel exceeded my expectations. Very clean and new and comfortable. The staff were very friendly and helpful. We stayed at many hotels during our excursions through the Big 5 NPs and, with the exception of Zion NP lodge with its unbeatable location, Red Sands was the best of the lot and reasonably priced. Highly recommend! read more

Paper thin walls, dirty room and shower, amenities closed but no price break, and intentionally rude management. Had much better service at The Days Inn across the street- go there instead! read more

A wonderful stay! My boyfriend and I chose this hotel because of its proximity to Capitol Reef, as well as the good reviews. The hotel itself is beautiful, smells and looks very clean, has great decor. The indoor pool and spa was such a treat! Our room was very spacious and the bed was so comfortable, I loved the pillows so much I'm considering buying some for my own home. It's less than 15 minute drive to Capitol Reef entrance. Staff was very friendly and accommodating and COVID-19 regulations seemed to be followed. A previous review ripped apart this hotel for their lack of following COVID-19 rules but that simply was not my experience whatsoever. My only complaint was that the walls seemed a little thin (there is a door between rooms to connect them if needed), our neighbors were sort of noisy but they were quiet around bedtime. That's not a reflection of the hotel, just something to keep in mind if that's important to you. I would absolutely stay again! If you do plan on visiting in the off-season, keep in mind that there isn't a lot of restaurants open nor grocery stores nearby. Stop in Loa for groceries. Some nearby restaurants say on Google that they are open when they really aren't, and some say they are closed when they are actually open, so be sure to give a call! There's a gas station across the road with some goods, but not too much else in the off season (we ended up with Subway for our Valentine's dinner, Lol!) I look forward to staying here again, when other restaurants and stores are open. :) read more

Really loved the hotel in many ways. The room was lovely and had a door that opened to the gorgeous views and walking paths on property. It was great to be able to walk the dog there. However, we were there in the midst of the covid pandemic and NO ONE was wearing a mask. Not the front desk staff or the housekeeping staff. Very scary and irresponsible and dangerous. read more

Rooms did not look like pictures on website. It was OLD!! and not so clean. You would think they'd be a bit better considering we are still dealing with Covid. The staff also didn't wear masks and the pool/hot tub was crowded. Does not offer any breakfast. Does have coffee and tea available in the AM. Would not want to stay here again. The restaurant was pretty decent but it took almost an hour (50ish min) to get my burger! Restaurant is currently only open Fri-Sun. Stayed 10/18-10/19/20. read more

Red Sands Hotel - Room - Hotels Near Me - Torrey, Utah

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Friendly staff Close to Capitol Reef National Park Nice and clean rooms Pet friendly! Lots of outdoor space Horses live on the property! Complimentary breakfast (eggs, sausage, coffee, tea, waffles, bagels, etc.) Free WiFi Definitely recommend this hotel! read more

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My husband and I were visiting from North Carolina and we LOVED staying here. We arrived late after a long day of hiking and the staff at check-in were so nice and helpful. The rooms were very nice and super clean. I constantly saw the hotel staff cleaning. I was also surprised by the nice scenery around the hotel. They had really nice outdoor seating so you can enjoy the beautiful sunrise and sunset. Attached to the hotel is a restaurant with amazing food and it's very convenient considering the small town. Overall super happy and highly recommend staying here. read more

We were looking for a place to eat on Christmas Day. Everything was closed including the restaurant at this hotel. They however invited us in to eat soup, bread and pumpkin pie. I will never forget this experience. I was not staying here but I wish I was. read more

Red Sands Hotel - Free dinner on Christmas Day - Hotels Near Me - Torrey, Utah

Clean & quiet room with comfy bed, with a convenient location to Capitol Reef NP. Room was spacious and had microwave and mini fridge. We did not use the pool or hot tub, but it looked clean. They also have coin operated laundry room near the pool which I thought was a nice touch especially if you are visiting the BIG 5. We will definitely stay here again! read more

Our room was big and clean. Staff was very accommodating and nice. Spa was relaxing, serene and beautiful, my massage by Amy was AMAZING! Would definitely recommend a spa treatment when you visit. Location was perfect, close to restaurants, shopping, etc and right at the entrance of Capital Reef National Park. Highly recommend Red Sands Hotel. read more

Nice hotel close to Capitol Reef National Park. Clean, nice pool and fire pit. Nice view as well out the back. They also have a star gazing deck which is nice. We will stay there again and would recommend. read more

Red sands has lost it's small town lodge feel. It's now just a money grab. Three dollars to wash a load of laundry. With half the machines broken. They have completed their restaurant and apparently the continental breakfast is a thing of the past unless you book your reservation at the "unicorn" booking site. A hundred and ten dollars a night doesn't qualify. Lucky for us the restaurant is perfectly willing to provide a 15 dollar per plate breakfast. We have been coming here for many years. Even stayed while they were still under contruction. It's time to move on. What the hell Red Sands..... read more

Appreciated the aesthetics of this new hotel with small but good restaurant. Overall feeling that it opened before being finished. Example: no way to hang up clothes and towels in the pretty bathroom in our double room, no way for two to read in bed, no microwave in the room, lighting is either blazing from every ceiling light or the other choice leaves it too dark to find your way around at evening. Front desk personnel were unfriendly and just not interested in patron satisfaction. Nice menu in restaurant and nice staff but what's with the seating arrangements that can't protect patrons from being blinded by the afternoon sun? Didn't anyone see that coming? Finally, dark sky patio is ruined by the amount of light allowed to infiltrate. Keep working--this might be a five star in another year or two. read more

They don't even deserve a star. We tried to cancel our reservation because we had an emergency and they said that it has been cancelled and there are no other fees because we cancelled in advance. Few weeks later, we saw a charge in our account. So we tried to dispute the charge because it's already been cancelled. The payment still went through because according to them we were "No Show" despite of our cancellation. That is unacceptable. read more

Te nicest people looks new rooms are super clean. Can not say enough on how great this place is. I do not recommend their food. But as far as the hotel TOP NOTCH ALL THE WAY. Would stay again if I ever make this trip again. read more

Really nice hotel but I saw very few signs of Covid precautions. The desk had a plastic guard but I saw very little else. The maids had no masks nor gloves, and we were the only guests I saw who wore masks. I'm giving a bad review only because of poor Covid handling. If it weren't for that I'd give 4-5 stars. read more