Red Rooster HQ now has one of those "PROBLEM TICKET" software systems.
So I wrote to HQ complaining about $10 worth off missing stuff from our take away order which, by nature of being take away, wasn't discovered until we were three hours away in Sydney Traffic, which means the other end of Wentworthville.
So yeah nah, HQ created a problem ticket and I get an email with that ticket number from Wenty RR. They asked for my phone number so they could resolve it on the phone. Sounds reasonable.
That was three weeks ago.
No phone call.
No email saying "we tried to call but didn't".
No missed calls or voicemails on my phone.
I'm willing to bet the problem ticket has been closed with "spoke to customer on phone and resolved" so HQ won't be riding their backs now.
Now, duck on over to Google Maps reviews. I know you want to. The funniest is the one that had an hour nap in drive through despite being the second car.
Says it all really. read more