I love this place…read more Always greeted warmly by the front staff, and briefed on the available benefits for staying here, including free breakfast in the morning Went to my room, which consisted of a wonderful king-size bed, a well lit bathroom and a nice workstation with big screen TV The bed is comfortable, the pillows are outstanding. The bathroom is clean, and the room itself is impeccable. If you are going from extreme north to extreme south and avoiding 95 this is the stop. There is so much to do around here, along with a Walmart and numerous restaurants Easy on and easy off interstate 64 and 81 Yes, this is my go to. Yes, this is my favorite hotel. Yes, it's reasonable, it just checks all the boxes.

Last minute stop, easy on/ off highway. First time at this…read moreHilton brand. Very friendly and efficient check in. Clean hotel, rooms. Good pillows and mattresses. Slept through breakfast, but offered. Annette was great, too ( business manager). Fun theme-- great for families. Very cozy!!! Highly recommend this hotel;

I'm being generous with this review…read more Granted, Hotel 24 S isn't a $500-a-night luxury hotel. We knew that when we booked it. But apparently expecting basic concern, hospitality, and customer service was still expecting too much. The room itself was fine. The real problem started on our second night, when the automatic entrance door--apparently programmed to remain open for approximately one second--closed on my girlfriend's head. The front desk employee came out and seemed unsure what to do. We were told, "You have to wait on the manager." Eventually, the manager appeared, asked my girlfriend if she was "okay," and that was pretty much it. No follow-up. No call to our room. No checking later to see whether she was still okay after BEING HIT IN THE HEAD BY THE HOTEL'S AUTOMATIC DOOR. Nothing. I wasn't expecting a medical team and a fruit basket. I was expecting someone in management to show a little genuine concern for a guest who had just been struck by their door. Then there's the bottled water: $6 for 33 ounces. I've stayed at the Ritz-Carlton and somehow survived without paying that much for water. At Hotel 24 S, apparently hydration is a luxury amenity. The experience continued after we left. My girlfriend accidentally left an expensive sandal in the room, so I called the hotel expecting to speak with someone about lost and found. Nope. I was told to contact ILeftMyStuff.com. Seriously? A guest leaves something in one of your rooms, calls YOUR front desk, and the response is essentially, "We don't handle that"? That pretty much sums up our experience. What was most disappointing wasn't the room, the overpriced water, or even the lost sandal. It was the complete lack of warmth and concern from the front desk and management. Everything felt detached and matter-of-fact--as though helping guests was someone else's department. Perhaps my expectations were simply too high. Rest assured, they'll be considerably lower the next time we venture to this quaint little town.

When I travel, I usually stay at one of the Hilton or Marriott-branded hotels, but I was attracted…read moreto this hotel because of its location near some of the places we would be visiting (Wilson Museum and Shakespeare Theater) and proximity to restaurants. The ability to park the car once and leave it for the couple of days was attractive. I couldn't be more pleased with our visit here. The Staff greeted us and was helpful throughout our stay, the historic building is beautiful and well maintained, the front porch has rocking chairs in a covered porch, and there's complimentary coffee in the mornings (and good coffee too!). The room isn't large, but is attractive, the bed was comfortable and the temperature controls worked well. There's a $15 breakfast buffet that we used once. It's typical eggs, potatoes, meats, yogurt, fruit, oatmeal/grits, and OJ. We went for breakfast a few doors down and spent $26 for 2 bagels and one coffee; I don't think this was an outrageous price at a nice hotel in a nice room with good service. There's an indoor pool that looked good, but we were busy and didn't get a chance to use it. The hotel truly is located in a great location. We ate within walking distance of a couple of good restaurants, and a few of the significant attractions are only steps away (although, be warned, the neighborhood is hilly!) The parking is $7.50 per night in a public lot attached to the building. They charge the parking to your room with in-out privileges.

Incredible ! The breakfast is amazing ! I love a true bnb! The rooms can be challenging…read more The owner is amazing ! Best food in Staunton ! Love this place

We booked an economy room at Frederick House for a one night stay while on our way to the Outer…read moreBanks. The room was perfect, modern with historical touches, very clean, with all the amenities you'd expect at a chain hotel. We loved the downtown location, it was an easy walk to dinner and church. And the included breakfast was fabulous!! We hope to return and spend more time in Staunton!

Thank you. Thank you. Thanks to all the great people that work there. We stayed there from August…read more10 to August 15 (2026). Our 22-year-old son uses a wheelchair. The room was excellent. The accessible shower was excellent. The breakfast every morning was excellent. It was great to have coffee and tea available 24/7. A totally convenient location to explore the Shenandoah Valley and the Shenandoah mountains. Loved the town of Staunton. Also, very close to Charlottesville and Monticello.

Very nice stay at the Hampton Inn- Clean rooms- spacious bathrooms, very tasty complimentary…read moreBreakfast. I didn't use the pool , but the kids seem to enjoy themselves. Convenient location to downtown, and lots of restaurants. I recommend this facility, and will stay there again in the future.

The hallways are stunning -- you pass through small glass doors to reach your room, and I have no…read moreidea what their original purpose was, but they're beautiful. On the fourth floor there's a spiral staircase leading up to a rooftop porch with sweeping views over the town and surrounding buildings. The architecture throughout the hotel is incredible; you can feel the history in every detail. Once I found my way to the actual front of the building, the driveway view was breathtaking -- grand and picturesque, lined with benches that give it an almost storybook feel, framed by huge willow trees. I'm completely in love with this place and highly recommend it to anyone who appreciates historic architecture and thoughtful restoration.. Go stay now!

Absolutely Appalling Customer Service. Book at Your Own Risk…read more I rarely write negative reviews, but my experience with the Blackburn Hotel was so outrageously unprofessional that I feel obligated to warn other travelers: DO NOT trust this hotel with your reservation. Our group of six booked three rooms for four nights through a third-party booking service, only to discover that the Blackburn had canceled ALL THREE ROOMS without so much as a phone call, email, or any attempt whatsoever to notify us. To make matters worse, our reservations were STILL showing as active in the third-party booking system. We had absolutely no reason to believe that six people would suddenly be left without accommodations for four nights. When we called the hotel to find out what had happened, the gentleman answering the phone explained that they had recently switched reservation systems and were overbooked that weekend. Apparently, our group of six was among 22 guests who had lost their reservations because of this colossal administrative failure. Mistakes happen. Systems fail. I understand that. What I cannot understand or excuse is the complete lack of accountability, empathy, or basic human decency that followed. The next day, two of the other women in our group and I went to the hotel hoping to speak with a manager and find some kind of resolution. Instead, we were met by an incredibly rude and dismissive front desk employee whose behavior was nothing short of astonishing. When we asked her what she would do if she were in our situation, she actually responded that she wouldn't be in our situation because she doesn't travel because she's poor. I'm sorry, WHAT? When we explained that we weren't exactly wealthy ourselves, which was precisely why we'd booked through a third-party service to save money, she proceeded to lecture us about all the reasons we should never book through third-party websites. So, to recap: The HOTEL overbooked. The HOTEL canceled three rooms for four nights. The HOTEL failed to notify us. And somehow, WE were the ones being scolded? I've worked in customer service for over 20 years, and I can confidently say this was among the most disgraceful displays of hospitality I've ever encountered. Not once did this employee offer to help us find alternative accommodations. Not once did she assist us in obtaining a refund or offer any meaningful solution. She demonstrated absolutely zero interest in helping six travelers who had suddenly found themselves without the accommodations they had booked. And the cherry on top? When she finally gave us a phone number for a manager, we called it, only to hear the phone ringing in the EMPTY OFFICE DIRECTLY BEHIND HER. She had directed us to an unoccupied office rather than making any effort to connect us with someone who could actually help. The sheer audacity was breathtaking. This wasn't simply a reservation mishap. It was a complete failure of customer service, professionalism, and accountability at every level. A hotel has one fundamental responsibility: to provide the accommodations its guests have reserved, or at the very least communicate promptly and make a genuine effort to help when something goes wrong. The Blackburn failed spectacularly on both counts. What makes this experience especially infuriating is that a little kindness, accountability, and willingness to help could have gone a long way. Instead, we were treated as though we were inconveniencing THEM by asking what happened to our three rooms and four-night stay. My advice to anyone considering the Blackburn Hotel: STAY SOMEWHERE ELSE. Your reservation apparently means very little to this establishment, and if something goes wrong, don't expect anyone to lift a finger to help you. Travel is expensive. People save their hard-earned money, make plans, and trust hotels to honor their commitments. The Blackburn showed us exactly how little that trust means to them. Zero accountability. Zero compassion. Zero hospitality. If I could give zero stars, I would.

Very large Holiday Inn. Service provided by Yvette at the front desk was great. Room was clean…read more There is plenty of parking. At this hotel breakfast is not included, but they have a restaurant available. Good location not far from Shenandoah National Park.

My family stayed here overnight after a long day of travel. We really enjoyed the room. To start it…read morewas well-cleaned and did not have any unpleasant odors. The room itself was nicely styled and spacious. There were four of us sharing it and we did not feel crowded/claustrophobic. There was plenty of space for our luggage. They provide hand soap and toiletries that are Dove. They smelled very good and had fresh clean scents. The beds were okay, firm and the pillows soft. The coffee station had two regular coffees, a decaf coffee, an English breakfast tea, and a herbal tea. There were four to-go cups and four silverware sets that have sugar and powder creamer. The hotel itself has an indoor pool, which we did not use. A little store by the reception desk. It had snacks, drinks, frozen meals/desserts, and toiletries. There is a 24/7 coffee bar which also has hot chocolate and tea. The hotel also provided a breakfast buffet. The breakfast included: pancakes, muffins, breads, cereal, eggs, sausage, bacon, breakfast potatoes, fruit, apple juice, orange juice, etc. Overall, I would recommend this hotel and would stay here again.

Of all the hotels we've experienced in 82 countries and all 50 states, this might just be our…read morefavorite "affordable" hotel ever! There are luxury hotels in this world, the kind we utilize during our international travels. And then there are reasonably priced accommodations making up the vast majority of hotels like this particular Sleep Inn. These are the establishments we use during our domestic road trips. And this is a remarkable option conveniently located just off I-81, where a small degree of luxury can be experienced without braking the bank. The hotel has been beautifully remodeled, with squeaky clean rooms and a sparkling lobby. It was a wonderful surprise! The only knock is the lackluster breakfast, but the hotel itself is very nice!

Convenient location on the way to TN. Clean lobby and rooms. Spacious room. Comfy mattress , king…read moresize bed. Quiet room. Friendly & efficient staff. They let us check in late without problems as we were traveling.

This place is very clean, and pretty with numerous sculptures around…read more Pros: they serve an excellent breakfast buffet and hot beverage bar. Cons: We made a reservation for a king-sized bed, we got a double queen. They advertised a microwave in the room. There was not. One had to turn the shower valve all the way to the hot stop to make the water comfortable.

We booked this hotel as our usual one in Christiansburg was booked solid. But glad we did. The…read morefront desk was very nice and polite and saw my BW membership and offered me waters for me and the wife . Our room was very nice and extremely affordable. The hotel overall is very clean , especially the pool . Would stay here again if we were in the area again.

Was unable to get the room I requested. Instead given a handicap room on the 3rd floor. Walked into…read morethe room and it had an odor. It turned out there were french fries in the air conditioner, guess house keeping must have missed that. I did complain about the odor, I was told they would bring some fabreeze air freshener to my room. Still waiting. I have stayed here before on several occasions, this will be my last stay.

Elevator is always broken. They removed the free continental breakfast in place of a sparse,…read morelukewarm, over salted, $10 buffet. No milk, no hot water. The room had a sink full of water with white muck.

Absolutely a must stay here!! Convenient to downtown, great restaurants close by, convenient…read moreparking, and extremely spacious. There is a laundry closet in the lobby with all cleaning items you need!! Snack bin in the room, water in the fridge, a nice full size kitchen, and large hygiene products in spacious bathroom. We stayed in #4 and absolutely loved it.

I can't say enough great things about Gibsons Warehouse! From the beautifully designed and…read morespacious rooms to the pleasant and accommodating proprietors, everything was amazing. The keyless entry worked perfectly and the location is ideal for shopping and dining or a train ride, brewery or winery! Your stay in Staunton would not be complete without a visit here. Thank you Jeff and Jenna!