Exceeded expectations for downtown Homewood. Walking distance to wonderful restaurants and adorable…read moreshopping!! Rooms are clean and even included a pampering mask!

We stopped for a one night stay on our way to Indiana. Convenient location to stay after trekking…read moredown I-294. Only 18 rooms which are well appointed and comfortable. Sounds like this property is booked out often for wedding parties in season and it's perfect for that . The restaurant downstairs is incredible. I can recommend the mushroom ravioli and salads . Parking available on the street out front.

I stayed here one night on Saturday 10/5/2024. The room was booked the day of via Priceline…read moreExpress Deals. Everything was great, the room was clean, the employees were nice, and I requested a quiet room and they gave me one on the back side facing the back parking lot. I would definitely stay here again for sure.

Great staff. Spotless. Breakfast was above what one would expect from a Choice Hotel. My go-to…read morefor Chicagoland hotel.

Everything you need in a hotel. I was in the area for my friends wedding and got a room knowing…read morethat I didn't want to drive a couple hours home afterwards. I checked in super late, around 1am. The lobby and parking lot were full of drunk people from another wedding so that was fun. But the person that checked me in was super friendly and got me checked in quickly. The room was nice and had good space. It was just me but it would be fine for 2 people. The only thing I noticed was that there wasn't a coffee maker in the room, but there was coffee, stirrers, etc. my favorite thing about staying in hotels is complimentary breakfast so I got coffee downstairs anyway so it wasn't a big deal. The breakfast was pretty good and had a good variety. They had strawberry kiwi enhanced water in the juice machine which I've never seen before but sooo appreciated after all the celebrating I did the night before.

Our stay at this Hampton Inn was beyond horrible. Too many things happened to even give 0 stars. We…read morehave never experienced such poor customer service in a hotel. Our first room the beds were completely broken down and when you turned over the extent noise of the springs kept us up throughout the night. Second room the toilet was continuously running and observed the carpet under the a/c unit was soaked from water dripping onto it. Yes both items were corrected. Went for breakfast and observed a large bug crawling all over the breakfast area and when I brought it to their attention, they stated it's only a large ant. I don't care if it's a small ant, roach or fly it was totally disgusting. I was threatened to be charged $75 stating I had not had a service dog that, he was an emotional support animal. I advised them, I have a letter documented by a licensed provider stating he is a medically necessary service dog. Lastly getting stuck in the elevator after pushing the button for help, screaming and banging on the door upon the door, finally opening and a employee standing outside, tells me what's the problem I pushed the button and it opened OK it might've opened on the outside, but it did not on the inside. She then asked me are you sure you didn't press a button absolutely I pressed number one to go to the ground floor. Upon coming up to our room and having three lung surgeries, the whole floor smelled like marijuana called Schererville Police Department and two officers and all of a sudden, a director of sales showed up and yes, they did observe the smell. Also observed a family spraying Febreze in the hallway. Would I ever recommend staying here again absolutely not.

The hotel check-in for the Hometown Inn and Suites was in a vestibule not the main lobby. It took…read morequite a few minutes to get a staff member to show to check me in. I had booked a one night stay and later needed another night which I also reserved through Hotels.com, One Key or Expedia whatever you are calling yourself this week. I asked if I could combine the two without checking out and I was told no, I would need to cancel the second night and the hotel would then put the two nights together. Once that was done I was ultimately charged a fee like there were separate credit card transactions for 2 nights for using a credit card and not paying cash. Really who is carrying around that much cash nowadays and secondly why 2 charges when the credit card was only run once ? Although I knew that there was no breakfast buffet available, I was extremely disappointed that there was no coffee on hand either in the lobby or in room. This hotel is in bad condition, very dirty and antiquated. In the first room I was placed in the TV was not working and I need to call the front desk. They sent a man up to verify that the TV was operational and only needed new batteries in the changer. Then I needed to call the front desk again when a plumbing problem in the room was uncovered. (The toilet was not refilling itself as the cut off was turned off. However after I turned it back on it did not fill up the tank and the man they sent up verified it was a true plumbing problem and I was moved to another room.) I feel that all of these issues should have been discovered prior to me occupying that room. There was an insufficient number of towels available in the bathroom. 2 Tiny bars of soap that were so old they cracked into slivers when dropped. One wash cloth and one towel looked like rags that were used to clean dirty, oily machinery. On the second day the room was cleaned and the used towels were taken away but no clean ones were left in the room. Perhaps the cleaning person did not know that it was a two day stay. I had to track the cleaning person down to get replacement towels for the second day. In the room there was evidence of years of neglect was void of general maintenance, Behind the TV stand was what look liked years of dust and an old empty bottle, apparently the furniture is not moved on any schedule for a deep cleaning of the room. There were smears on the headboards and the walls had marks on them everywhere including spills that had never been cleaned. In 2023, USB outlets or easily accessible outlets are a must. This room provided neither. I could continue, but I think you get the idea. In looking at the reviews post trip, little has changed from similar complaints as far as 2 years prior, though owners state they are working in the problems. This property was nowhere near up to the standards that I would expect attached to the One Key branding. I have always associated the One Key, Hotels.com and Expedia name with quality and a higher standard than I experienced. I would love to say that I will seek out a a property under your umbrella for a future stay but at this point, I am not confident that the One Key name would be at the top of my list. My guess is that the franchisee of this property is tarnishing the branding brand without corporate knowledge. I would also hope there is some level of guidelines required to become a client of One Key branding.

booked on line, drove to the Inn but no one there to check me in…read more called over & over again for 45min but no one answered the phone.

Located about 3 hours from Milwaukee, Comfort Suites in Rensselaer, IN was where we decided to stop…read morefor the night on a road trip to Florida. The room was larger than expected and, most importantly, the beds weren't uncomfortable. Not that it was like sleeping on a cloud, but I wasn't sleeping on a rock either. The room was clean and the price after fees wasn't unreasonable ($134 for the night). Location is great being right off the highway. All of the staff members we interacted with were friendly. The continental breakfast was meh. Only one of the two buffet trays had food in it and the scrambled eggs were very watery. They have plain and cinnamon roll flavored waffle batter, but the cinnamon didn't have much punch to it. The apple juice had little flavor and was almost like drinking water.

Clean, comfortable, kind and friendly staff Attention to…read moredetails. Wow! Will stay here again! Five + stars!

I just wanted to say thank you to the staff that went above and beyond to make sure my son's…read morefavorite stuffie that was left made it's way back to lost and found for us to pick it up the next day. My son was heartbroken we left his stuffie behind. Overall, we had a really enjoyable experience. The pool was great, the s'mores and fire pit were great. The breakfast was great. We loved the seating in the evening to bring dinner back and enjoy at a table near the lobby. The hotel was clean. We will be back again :)

What a great stay! We stayed on a Saturday night and the…read morehotel was very busy with a large group of people staying. Saturday night the guests had taken over the entire breakfast seating area with crockpots of food and delivery pizza. I wish we would've made friends and ate with them instead of next-door at the Farmhouse Restaurant. It was terrible. I wrote a different review on that. We booked a 2 queen room for our family of 3. The room was spacious and had a view of the woods and walking trail behind the hotel. There was a mini fridge, microwave and coffee maker in the room. The shower had shampoo, conditioner, and body wash. We did have problems with our door unlocking, but it was no issue. The main reason we stayed here was for the pool. The pool is 3'6" deep with a basketball goal and water spraying into it. There is a kitty pool that was 1 foot deep and two small slides. There was also a hot tub that went indoor and outdoor Saturday night the hot tub was too hot for my son to get in but Sunday morning it was warm. Lots of kids in the hot tub. The pool is not heated. It was pretty cold. I preferred the hot tub temperature. The staff at check-in and check out were both very friendly. They do a continental breakfast with two waffle makers. My son loved making his own waffles. They also had scrambled eggs, sausage, links, ham, hard boiled eggs, bagels, toast, muffins, oatmeal, and cereal. Plus a machine with orange juice, apple juice, cranberry juice, and water and of course there was a coffee. We enjoyed our stay! As loud as the hotel was Saturday night. I expected to be woke up by kids running down the hallway or slamming doors and I'm happy to say we all slept all night. Great destination hotel.

Great place to stay. Close to Chicago for work, yet away from the chaos. Yamilex does a Fantastic…read morejob with the breakfast, her "off day" person wants that name too.... just to keep things on pace. Monica keeps it in order, Shantelle serves whatever you need to help you unwind after a long day. In 3 years I have been here at least 15 times. Treated like a Hyatt member, yet welcomed like family. What else can be said? So much more, but I do not want to run out of space to type.

I've stayed here several times over the past few months, and it's fine. It's a newer building so…read morethe rooms are generously sized and the furnishings are nice. My kiddo prefers to just sleep on the large sofa directly instead of the pull-out bed. Wish the pillows were better. I had a security incident on my first visit - housekeeping forgot to undo the deadbolt that they had used when cleaning the room, so when I got back to my room very late that night, the door was open. I was utterly exhausted and didn't have the energy to switch rooms. Luckily it didn't seem like anything was stolen, but I really didn't have any mental energy to spend - this was the day after a family member passed away - and I just wanted to crash into bed. I did speak with an assistant manager the next day who apologized profusely, and thankfully I haven't had any other issues since then. I really wish the breakfast was better - I miss a waffle maker. The breakfast variety isn't great, and sometimes there can be a big rush of people. One morning, there was a crowd waiting for more pancakes, and when more came out, there were only enough for a few people. It was awkward. Most mornings, I just end up with hard boiled eggs and a bagel - the hot options looked too greasy or soggy. For me, this hotel is about the location - it's very convenient for me so I put up with the meh breakfast. It's also a little less expensive than some of the nearby hotels, and I appreciate the Hyatt rewards program.

We spent Labor Day weekend at the Harbor Grand per a friend's recommendation and it could not have…read morebeen better. The location is great! It's walking distance from the beach and the main strip. We parked our car when we arrived and never touched it all weekend. The hotel also provides bikes to rent but we found that most places are walking distance and the roads/paths are not very bike friendly. Check in was super simple. Our room was very clean and updated. I wish they had smart TVs to connect to Netflix but we didn't spend much time watching TV anyways so it wasn't a big issue. The restaurant did seemed to get a bit noisy at night which drifted up to our room. The breakfast baskets were a BIG hit! The frittatas tasted so good! The fruit cups were also so fresh. I tried the prosciutto croissant on our last day which hit the spot. The quality of food was top notch - just wish we were able to order more! I had an appointment at the spa as well during our stay. The spa staff is super friendly. I used the robe and spa slippers provided in our room and spent some time in the salt water pool and hot tub before my appointment.

Great resort, excellent customer service. The room was excellent, including the fireplace and the…read moreupgraded room with the extra half bath.

We were on our way to West Lafayette from Chicago. We arrived in Chicago in early evening, so we…read moredidn't want to drive for more than two hours in the dark. We found this hotel from the map that was between Chicago and Lafayette, and per Google Map, there were many stores around in this area. I am very glad that we chose this place to stay a night instead of heading to West Lafayette directly. When we arrived in Chicago, there was a big thunderstorm where we could barely see the highway. It was really scary, and we were all concerned about our safety. Thanks to this hotel, we were able to rest during the storm. The hotel itself isn't fancy, and it's more like a regular Comfort Inn. While it's not sparklingly brand new, it was clean and comfortable. The room was very spacious. The beds were fine. We got clean sheets and towels. The breakfast selection was limited, but with this price I couldn't expect to get a full buffet. It's enough for our breakfast anyways. The staff was friendly and helpful. The TV remote in our room didn't work, so I did tell the staff when I checked out. The staff thanked me and took a note. We would love to come again if we would be in the area next time.

Oh boy this place doesn't earn its star rating. Pros: it's off the highway with easy access to the…read moresurrounding area, but very quiet. I had an upper floor w a view of the cornfields and rising moon. The beds were a bit saggy but we found sweet spots to avoid backaches. Breakfast was ok. cons we actually had towels with DIRT on the--there's no daily maid service but they will exchange towels and give u fresh soap, garbage, etc. room definitely not super clean. Hallway carpets really need cleaning. My toilet seat was loose. If you used the microwave it smelled like something burning. The laundry is one washer, one dryer both very used. Staff was really working hard but friendly, except the evening desk clerk.

Filthy and Unsafe. Hair all over shower. Dirty bedding that smelled like men's cologne. Also a huge…read moregap in door that does not allow it to close properly. You can see into the room from the hallway and could easily break into room.

This is our third year staying at the Fairfield Inn for our gymnastics state meet. Every year we…read morehave been extremely happy with the customer service and the location! The staff is always very friendly and helpful and this is what truly has us coming back. The breakfast is quite decent and great selection of foods (eggs, waffles, bagels, yogurt, breakfast sandwiches etc). They do have a small workout room (weights , a couple treadmills and an elliptical ). Their pool is on the smaller side but is never crowded. Location wise, it is right by the adventure commons If you are there for a sporting event. The mall (which has a movie theater) is right across the parking lot along with a couple restaurants. If you are in the area for an event- I would recommend staying at the Fairfield Inn!