I was really disappointed with my stay at Red Roof Inn. The service was poor from the start. I called ahead, and no one answered. When I called right back, someone picked up but seemed rushed to get off the phone. Over the phone, the clerk quoted me one rate, but when I arrived, the price had changed -- plus a security deposit that was never mentioned. It would have been helpful to know the full cost upfront. When I walked in, the clerk was sitting in the lobby playing on his phone. He asked for my ID right away, with no greeting or welcome, which felt unprofessional. The room itself was okay, but definitely not the cleanest. When I unfolded a towel in the bathroom, there was a huge shoe print on it! The chair at the desk had visible food stains too. The only positives were the convenient location right off the main highway and within walking distance of Target, some convenience stores, and a brewery. Also, the rates were affordable, but honestly, I don't plan on coming back. read more

Red Roof Plus+ - Dirty used towel - Hotels Near Me - Willowbrook, Illinois

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Tv remote didn't work and the 'tard at the desk thought he had magical powers that could fix it. Also, no microwaves, no fridge, no ice, tiny tv, and dirty bedding. Do not stay here. Spend the few extra bucks and go somewhere nice. read more

This place is a dump! furniture that is to shitty for the Garbage, bathroom door that is falling off hinges, linen that is so worn out you can see through it ,dirty, smelly ,patrons smoking weed all hours , burnt out light bulbs... I could go on but you get the picture. read more

Too expensive to have roaches. They are hiding everywhere. This should be $40. If you stay, sleep with the lights on. I am really shocked because this is a really nice area read more

I received no housekeeping for 5 days, no clean linen or towels, there wasn't even a refrigerator or microwave in the room, had to keep drinks outside to keep cold, no iron or ironing board to press a suit, the floor was dirty and had stained sheets, there was even some mold in the bathroom area, and the furniture was unusable. 1/2 star motel. read more

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If I could leave a zero star review, I would. I cannot even decide where to start. When we checked in, the clerk was clueless and less than helpful. He had ear buds in and barely said a word to us. We checked in and went up to our room. The place is really run down, things aren't taken care of, screens are falling off windows, and it smells really bad. Our room was on the third floor. When we got to our room, it smelled like someone had just peed right outside the door. It was horrible. When we opened the door, we were floored. The room was one of the most disgusting things we have ever seen. The dresser was broken and thrown together in a pile, the lamp was broken, the bed wasn't made, there were stains all over the bed, there was some kind of bird poop all over the room, and the rook smelled as if someone had gone to the bathroom and not flushed. It was so bad. We didn't even get a picture of the bathroom because we just honestly didn't want to go all the way inside. The room was stifling hot, and the air conditioner didn't work. We went down to complain. The clerk didn't seem concerned and told us there were no more rooms and asked us what we wanted him to do. He was so rude. We asked to town to a manager, and he said he had no idea who his manager was. We told him we needed a refund. We bought through Priceline, so he said the reimbursement would come through there. We haven't seen a refund yet. Needless to say, DO NOT STAY HERE! It's a waste of every penny. This place is absolutely disguising and should be shut down. read more

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Last minute travel plans brought me to this Red Roof Inn off of Interstate 55 in Willowbrook, IL. Lack of research and a strong budget concious outlook didn't help. Though the price was hard to beat, given the location, quality was not. Room had been cheaply redone, likely in the last 5 years or so. That hardly compensated for the utter filth that existed immediately outside the rooms. The rooms were slightly better off. The larger horizontal surfaces were more or less clean, but it didn't take long to see bug carcasses on the windows sill, blood stains on the mattress pad, and other such signs of poor house keeping and maintenance. Fortunately, though I looked, I saw no signs of bed bugs. Property was quiet the night I stayed. Though I could see how it might attract a rowdier crowd on occasions. Unfortunately with the roar of the AC and the bathroom fan, the night's sleep was anything but quiet. Checkin staff was friendly as was another guest who assisted me in getting into my room. Can't say I'll do that twice but who knows, some just never learn their lesson. read more

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I wish I could give no stars,I do NOT do reviews but I had to do this one because this hotel was disgusting and I hope and pray that the bug my granddaughter killed wasn't a bed bug,my daughter killed 2 I know one was a roach,I booked 4 rooms for Mother's Day weekend because my last stay here which was 2 years ago was great this time rooms were dirty,you had to keep your door shut because of the very strong weed smell,rooms smell of mildew,none of us use the shower rooms just felt so unsanitary and the guy at the front desk was so clueless it was like he just started working that day,I felt so embarrassed because I booked the rooms but never again,this location is only good for 2 things if you want to get high and I can't say the second but I hope you get iT read more

Started out ok - the woman at the desk was very pleasant. However... The room had an overall appearance of trying to be more than it could; someone had obviously tried to make it nice but the smell was dank, mildly of unclean bathrooms and yesterday's cigarettes. No microwave, cheap coffee maker, fridge or even a bad hairdryer on the wall. I'm not a TV watcher, but my options were Fix news, reality TV, on demand movies or a very healthy collection of adult options (don't know if they were free if for pay...) I woke up in the middle of the night because I was dreaming I was sleeping in an ashtray, as the smoke smell had become extreme enough to give me a raging headache. Finally - the shower. Water was quite hot which was great but the soap was cardboard and my tub never drained... Rating: don't bother unless it's your only option. There are better places in the sane neighborhood for about same price. read more

Red Roof Plus+ - Non-draining bathtub - Hotels Near Me - Willowbrook, Illinois

Nothing like getting charged extra for a room you didn't even want. Aren't upgrades supposed to be free? In what world is it okay to charge someone extra to stay in a room that has zero difference from the room you were supposed to get and claim it's "premium". Stay away from this place. read more

Rude staff, no remote, horrible mattress, hot/stale room, had to unplug a lamp to plug in my phone charger, wi-fi kept dropping, disgusting! Booked a disability room and confirmed it one day prior. Told not a problem. Checked in and was told my room was on the second floor - no elevator. I'M DISABLED that's why I made sure to say I needed first floor disability room!!!! Clerk found a first floor room but it's a "premium" room ] and costs more. See first line for description of this "premium" room. Tried arguing with the clerk that this was their mistake and I shouldn't have to pay more. Even showed him the confirmation email that says "disability" room. No luck. If I could, I wouldn't give it any stars except I was tired after a long drive and needed to sleep. Didn't help that the mattress was like sleeping on a pile of feathers and now my back is killing me!! Was planning on staying 2 nights and paid for 2 nights up front. I told clerk I wanted to cancel second night. He refused to cancel since I'd booked 2 nights. Yes I booked, but now I'm canceling because you're rude and the room sucks. Find another place, this one is terrible. read more

Red Roof Plus+ - One line of Wi-Fi connectivity!!! - Hotels Near Me - Willowbrook, Illinois

Room 1 had a party Room 2 was filthy and flooded Room 3 no ac Was treated so poorly not happy. Did take the party Room so I was not a vagrant on the streets. Told the desk told to call the cops if not happy. read more

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I don't really know how this place was beyond the extent of getting there, flipping the mattress and finding 3 bed bugs. Honestly the front desk guy was super nice and refunded me immediately so I hate to give one star.... But I don't want to stay somewhere in a pinch and bring home bed bugs. I kind of feel like it's my civic duty to let people know that they are taking a chance by staying here. Bed bugs are traumatizing. Went on vacation and brought them home in the past, won't make the same mistake again. They have the mattress covers but that really doesn't do a thing... obviously. Also, when I came down and asked for a refund and gave the front desk guy my reason, "because bedbugs", dude didn't act surprised, he didn't ask if I had a picture or try to check himself... he obviously knew that this is an issue. Which again, I appreciate the no argument and all that, just trying to make people aware. Everything looked great til I flipped that mattress. read more

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PLEASE DO NOT STAY HERE! I am begging you, please just spend an extra $200 on your hotel reservation and get a much nicer hotel. This place is horrible!! It is the worst hotel I have ever stayed in. The room is dirty and not cleaned properly. There is a horrible pee/smoke smell in the rooms. There are random stains and cracks in the walls. The bathroom is not cleaned properly. There is not fridge. There is no iron or steamer. There are no snacks or coffee machine. They give you a very small bar of crappy soap. No vending machine. When I complained to the front desk supervisor, he told me the same thing he tells everyone else. He said all their rooms are completely booked (yeah right) and he can't transfer me into another room. I asked for some air freshener and he couldn't even provide that. Horrible horrible place please don't stay here if you value basic hygiene! read more

PROS: pets stay Free, elevator to access third floor, plenty of free parking. CONS: Well, the train wreck of a day started when I arrived, was given a room that had an awful , strong smell, had burned out lights , and a TV that didn't seem to work right. And the remote didn't work, I guessed it needed batteries so I went to the front desk while I tried to air out the smell on a 28° afternoon. I asked how to find out what channels were available, and the non English response was something about they are coming tomorrow. This should have been a red flag, as I had rented the room to watch the super bowl with friends. I spent the next few hours trying to find out what channel was on the TV and the front desk just kept saying I needed to flip through channels. Turned out, their TV system was out, on super bowl Sunday. As we tried to figure out an alternative and were putting together snacks we realized the room had no microwave, no fridge, & no Superbowl. The smell was so bad we couldn't spend the night, I actually checked out at 10:00 p.m. and while trying to make other arrangements had some strange woman (another guest there) verbally berate me as I was leaving because she didn't like that my dog limps ( I adopted a handicapped dog). I went to the front desk to say I could not spend the night in a room that stunk, that the whole reason we had rented the room was to enjoy the TV and asked why we weren't told that the room had no microwave no fridge and no working TV when we checked in & a toilet & lights that weren't functioning properly. I was told it was my fault I didn't confirm what the room had when I booked it and agreed to rent it, and that they would report to maintenance the smell and burned out lights. I called corporate the next day, had to get through three different people interviewing me regarding "what was wrong" only to be told they would " let me know their decision in a week". I asked what decision? I didn't even spend the night in the room! A week later I was told they were giving me "points toward staying there again". In my mind that's equivalent to getting food poisoning and being offered coupons to buy groceries again from the same place in the future! No one in their right mind would! read more

Checked in here at midnight after arriving at O'Hare Airport. Made reservations to stay here because my past experience with Red Roof Inns is that it provides a decent, inexpensive place to stay, and this Red Roof is very close to family at Lake Hinsdale Village. Price and convenience and coffee provided in the lobby are the best things this place has to offer. The bed was comfortable but since there were three of us we needed to share a double -- the room did not have queens. The decor is a bit tired. Only one flimsy pilllow is provides per person which is inadequate for folk who read in bed before sleeping. On the positive side, we asked for and were given extra pillows. The thing that steamed me was that when we came back in the late afternoon to rest before going out for dinner, the housekeeping staff had taken our dirty towels, but did not replace with clean. They did not provide fresh disposable plastic cups, nor did they make up our beds. (I'll post a photo for your viewing enjoyment.) But the tip I put in the housekeeping envelope supplied for such purpose was empty. The worst hotel I've ever stayed in even made up the beds each day. I didn't need clean sheets on the bed! I'm giving them a generous two stars and will question my decision to stay here when it comes time to visit family again. read more

Sketchy to say the least. No TV remotes. Night clerk is clueless. One room was as nasal as it could be. The other was much cleaner. So they call that a premium room. Lol. Still....they have a shortage of remote controls for the TV. Are you joking?? Don't stay here. Complete bs read more

If I could give them 0 stars I would. The most disgusting stay I've ever had. Smelly rooms, dirty bathroom, tub wouldn't drain and the room obviously was not cleaned beforehand. Was terrified the whole time that I would get bed bugs. Please do not stay here, just pay extra money and get some peace on vacation. read more

If I could give this zero stars I would. The first room offered didn't have working A/C and there was visible mold on the carpet. The second room offered was dirty and the floor was damp and sticky, but the A/C worked. A few hours later, a bit after 1:00am, someone pounded on our door and window. When I got up and looked through the shade, it was the front desk person, who yelled through the window asking what our original room number was. I told her, she left, and we had trouble returning to sleep. On the second night we arrived at 10:30pm to find someone else in our room. The person at the front desk had no idea what happened, and had to be prompted to do something...such as find our bags. After approximately 30 minutes they found our belongings in storage, and they indicated there was no longer a room available. (Perhaps there was, but they couldn't be bothered to offer that information, or say "Let me see what I can do here."). As we left they told me to have a nice night. We did not have a nice night. You aren't likely to have a nice night there either. To cap it off, Red Roof corporate customer service was unhelpful when I contacted them about this. Despite their email saying "we value your patronage," their inaction tells me that they do not in fact value it. read more

It got the job done for a road trip getaway to Chicago. Willowbrook is a nice area, and we were in walking distance of a Target and Denny's, which was super nice. The staff were very friendly, let me check in 3 hours early, and gave me a new card for free when I accidentally locked myself out. The room was pretty nice. A tad bit small, but still fine. We did have a couple encounters with bugs, one of them being a small cockroach, which was pretty disgusting. One of the biggest things that ticked my friends and I off was that every single time we asked for towels, they NEVER came, until we had to go ask again at the front desk, standing there waiting until they put the towels in our hands. When we first asked the maids outside, they told us they would "just come eventually" but never did. It was only about 20 minutes from the city, so I was overall satisfied with the stay, they just need to serve their guests better. read more

I've spent over 3,000 dollars at this location this year alone! To only get treated like trash! I booked a room June 23rd 2020 i arrived at 7pm and had to check out a little before 10pm due to me being bit by a bed bug! I immediately went to the front desk to get switched out the room, and he stated that they were sold out which was a lie because multiple rooms had the curtain open which means the room is vacant! He told me that once the manager arrives in the morning I'll get a refund! That never happened so I'll be taking legal actions! read more

Red Roof Plus+ - Hotels Near Me - Willowbrook, Illinois

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Disgusting horrible terrible. I can't say anything else except the staff is the exact same..

Pretty decent stay. We didn't want to break an arm and a leg when we traveled to Chicago. This place was about 30 minutes outside of a chicago (without traffic. With traffic can take an hour) It was pretty clean and comfortable. Rooms were pretty small. Didn't have a hair dryer or coffee maker in the room. Coffee in the lobby at all times which was nice. Overall decent read more

This location is a solid value. If you are looking for something more than the basics, this isn't the place for you. However, if you're looking for a no-frills room at an economical price, this is a good choice. The front desk clerk was competent but not outwardly friendly or welcoming. read more

I needed an inexpensive place to stay for the week of the Chicago Blues Festival, and chose Red Roof Inn mainly for that reason. I found a good rate by booking early on their website, and got a Superior King on the third floor. The first room I had was already inhabited by someone (awkward) so I trudged back down to get another on the same floor. It was clean, with a microwave, fridge and hairdryer so I was set! The location is convenient for traveling to Chicago, and there are many good restaurants close (Chicken Basket, Giordano's, Portillo's). My main reason for not giving it one more star is the noise from people hanging out in the parking lot. It was annoying and promoted an unsafe feeling and fortunately, did not happen more than twice. I sympathize with anyone staying on a lower floor. When visiting Chicago with a cost-conscious budget, I would likely stay here again. read more

I don't know how this place is even open. The AC didn't turn on, toilet wouldn't flush and the shower didn't work. There were yellow stains on every single bed sheet/ blanket. Asked for a new room and we were told "I don't have any more rooms available, what do you want me to do?" Checked out immediately and went to a new hotel. read more

The red roof inn in willow brook was about all you need when staying two nights for a business conference . Bed , tv and bathroom . And really nothing else . The decor was simple , nothing extravagant , but nothing you wouldn't expect if you have stayed at other red roof inns. Other than the room being a tad bit too hot, I enjoyed my stay. read more

This place sucks if I can give a 0 I would this was the worst experience I ever had in a hotel the rooms stunk like dog poop. The smell of weed was very strong that I thought I was high. We payed for 5 nights but didn't stay a night since it was so bad and we could not get our money back. Don't come here for your own good read more

Tamisha as the front desk is so rude she doesn't know her job she doesn't know how to used the equipment poorly managed placed wouldn't give us how money back I would highly recommend a no no for this place read more

Rude, completely unprofessional management that seems to have been brought up in a culture of unethical business principles. My room was dirty (a toilet so nasty I refused to use it and waited till I could use a neighboring business the next day). Killed multiple bugs in my first few minutes in the room. Shortchanged on towels. Billed for a night I didn't stay at the hotel and spent months fighting the charge with my bank and the third party I booked the room through. read more

I would give it a zero if I could!!!! If you stay here they enter the room when the do not disturb sign is on the door!!! They also steal personal possessions!!!! If I could give it a zero I would!!! They also charged me for the room even after they stole from me!!! DO NOT STAY HERE!!! Toilet wasn't clean from previous stay, hair was found in towels, room smelled like weed!!!!! I had my dog loose in the room and when they entered to steal he could have escaped not knowing the person who entered. Unsafe, unclean and unprofessional!!! read more

On this road trip, we decided to try out the red roof inns along the way because of their pet friendly hotels. We are traveling with a kitten. So last night we stayed at a regular Red Roof so we thought we'd try out one of the Red Roof Plus. I mean it has a "+" after the name so it must be an upgrade, right? Boy was I wrong. I have no idea how this hotel can be considered a Red Roof+. They should be sued for false advertising. This place is worse than the regular Red Roof we stayed in in Nebraska, and that was wasn't very good but much better than this place. This room looked nothing like the picture they present on the website. First thing one noticed when going into this room was the bedspread which had nasty looking stains all over them. Bed was missing a pillow. The two smoke detectors that were supposed to be there were missing (safe to assume that's some sort of code violation). The toilet tank had a huge crack in the side wall. The air condition was in complete shambles. The desk light fixture had no light bulbs. And the coup de gras was the huge broken piece of drywall right behind the door. There no way of missing that hole. So I went down to complain and the front desk guy was like "you got the standard room". I was like, "so all your standard rooms were in complete disrepair?" He really wasn't too concerned that this was unacceptable for anyone to stay in and wasn't going to do anything about it. so when I threatened to complain to corporate he decided to give me another room. One that was supposedly an upgrade but was only slight better than the room he tried to put me in. Still nothing like the inviting pictures they have on the website. Oh and when my room key stopped working, I went to the front office and it was closed. There was 7 people standing outside the locked door waiting to get into office. The guy didn't return for 10 minutes. Ugh. On our trip, we got one of our personal clothing items dirty and were looking to wash it. So I asked about laundry facilities. They do have one, but it's closed from 5pm to 9am. So it's closed during the hours that most guests are actually in the hotel? So, I'm still trying to figure out what the "+" in Red Rood Plus even means. Heck, they don't even have a continental breakfast. I can't believe we traveled an extra 25 minutes out of our way to stay here. Now tomorrow we will drive the 25 minutes back south to get back on course. So disappointed. read more

Great place to stay. It's inexpensive and comfortable. The furniture is modern and in really good shape. We did have a bit of a problem upon arrival. We turned the heat on and we had about 10 stink bugs grace our presence. We assumed they were hanging out in the vents. I know it's not something that is easily controlled but it may be beneficial to do some spraying. The room we were moved to was perfect though. I'd stay here again, no question. read more

Horrible. I came in at check in time and they told me my room was not ready. So i came back an hour later and they told me it was completely unavailable even though I reserved this room days before the date. They were careless and did not help me out at all. They gave me no refund. read more

If I could give this motel zero stars, I would. The service is awful. The manager, Crystal, is a very nasty person. They instruct the maids not to change the sheets if they look clean and to not put clean towels in the room if the towels in there look clean. They just refold them and hang them back up. If you are thinking of checking into this hotel, run away, as far as you can!! read more

This was the perfect place for us to stay. Very quiet, great king bed. Target next door. Very reasonable. We got here at noon, the gal at the front desk let us check in early so we were able to call uber and go to downtown Chicago. It is a small room, but it was super clean and had everything we needed. I would highly recommend this place to stay. read more

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I came here very last minute with some friends, we wanted a spontaneous adventure so we chose Chicago :) This place is very inexpensive and seemed like a good fit for us. The rooms are very clean and comfortable, as well as very quiet which is nice. I was a bit sketched out about the doors leading outside, but it's actually nice and still feels safe. I like having the target next door and Denny's down the road :)) very content with this option, although I do wish I would have gotten a place in the city. read more

Our eletricity was out as a result of local storm. So we decided to escape the heat for the night by renting a room for the night in a hotel that would accept our dog, a 96 Lbs Weimaraner. The Red Roof Inn seemed to fit the bill. We do not recommend this hotel except for emergencies. The common areas are filthy, the carpet in the elevator hadn't seen a working vacuum cleaner in many months, and our bathroom had not been properly cleaned: There was a dirty towel in the bathtub--not a very welcoming sight when moving in. On the positive side, the air conditioning was working... read more

Nice staff, the place is older and shows its where but far from a dump. Yes I would stay here again. BTW. Free coffee all day and night. You get what you pay for. if you want luxury go someplace else. read more

Recently renovated room but the heater was out of date and it looked off. It kept the room warm which I guess is the point. My reason for the two star rating is that despite it snowing that night somehow I ended up with two bug bites on my arm in the room. Maybe it was just my room and the rest of the place is clean but I won't be resting my head here again. And there was a technical issue and they couldn't get me a receipt. read more