The staff are the best. Tyler, Max and John were exceptional and made our time in Indiana so nice…read more Tyler is so great, so welcoming and friendly and professional. Max was always a pleasure to see in the evenings when we'd come back fr being out. John was the hardest worker we'd ever seen! He was also great to talk to. All of the staff was hella nice, but these three made it feel like home, and are true assets to the Hilton brand. We had family in a diff room, so we experienced three rooms over two weeks. The pool was heated and very clean. The washers were an experience lol, we had to go to a nice laundromat about 20 min away, Fresh Laundry in Griffith. The hotels washers were pretty rough, we cleaned gross hair and gunk off of one before we decided to not use it. Then the next day 2 of 3 were out of order and there was a line for the one that was working. The gym is great, used it each day. The breakfast and 24/7 coffee/tea/water is also very much appreciated! The lobby is really cute and the elevators are very efficient. Parking is super easy and plentiful. Mostly, this hotel felt really safe and welcoming. Factoring in the crazy good deal we received, if you're on a budget or need to be in this area, highly recommend. Also, water gets nice and hot fast for the sinks and showers. Our if the 3 rooms, 2 had great mattresses and everything was perfect, but the third (handicap accessible room) had a lot of issues w knobs falling off of the kitchen area and the shower sprayer needed to be replaced and I had to tighten the table leg bc it was so loose the table almost fell. The heater and ac worked really well in each unit and the streaming was easy, wifi was stable enough for work. We mostly stay a lot in Chicago (Trump tower, review for that on yelp as well), and we don't think we'll be back in Indiana for future visits, just due to family being more in the city, but if you find yourself in this area- we recommend this place for a great value and perfect staff members. We did have very strange issues w exceptionally crazy stomping and noses fr what sounded like upstairs, but they said no one was above us lol- but we def heard hella running and footsteps like, 8pm to 1-2am for a lot of days so who knows from where that was deriving- sound placement can be deceptive, but there were 5 of us who will swear it was directly above us lol. They moved us w no issues to the above mentioned accessible room, and that was in the top floor, so we had no issues w noise after that and we appreciated how they moved us w no issues.

Well the check process was good, no hassle, my room wasn't ready and they were apologetic for that…read morebut if check in is at 3 then 3 it is and don't coming knocking at 11 pm for check out. Typically when i book hotel rooms i read reviews and look at ratings, pictures as well. The pictures doesn't match, my greatness disappoint at this location was it was not clean, dirty furniture and bathroom was clean, the kitchen area needs upgrading, rust in the fridge on racks. There was dust on the dressers and desk area and trash left under the sofa in the living room area. I pay for good service not convenience. The pool area has no towel. This is a location i will not be re visiting.

Stayed here for a long weekend honoring my mother's passing. Our entire family stayed here so that…read morewe could go to the Indiana Dunes and dine at Giovanni's in remembrance of her. This was my first experience staying here. Lovely and close proximity to Centennial Park- lit up at night- So beautiful and peaceful. I lived in Munster for my school and professional days at the hospital. Moved to Chicago and then to the West Coast- Southern CA. This is definitely the place to stay. The rooms are so nicely appointed and clean. Staff at front desk and at breakfast are so accommodating. I highly recommend it for a most pleasurable stay.

Booked me for this one night stay here on my way from Chicago to home using her points. She called…read morein advance to put my name on the reservation, but the guy spelled my name wrong. Fortunately the reception at the desk still managed to find my reservation and she is very kind and nice. The room is nice, bed is comfortable and bathroom is modern with walk in shower. Everything is great, and i had a good night sleep before my long drive.

Well rooms were clean. The pool and hot tub where nice. Breakfast was good. Lots of options and hot…read morefood was actually hot. The best issue was we were supposed to have an acceptable suite. It was not, a grab bar in the shower yup that it. Since I dont really check to ensure it accessible. I first realized how tall the bathroom sink was when I brushed my teeth. Next was when I woke up at two a.m. the black out rod was high so in a wheelchair I could not close it. Last but the most disappointing at two a.m. I went to the bathroom imagine my surprise there was no grab bar for the toliet. I was stuck for a bit but finally positioned my chair so I could transfer. In a bathroom it could barely fit in. So all in all the hotel is fine. But don't go if you need an accessible room.

Just spent two nights here, and it has a lot of potential but missed a lot of marks. It's also one…read moreof the more expensive hotels in the area, but I don't understand how they justify that price. First, there was no one there when arrived to I check in - I had a long wait until I was able to find someone to help get someone to check in (and there were other guests waiting by that time then too). No recognition of Hilton Honors status. There was no working power available next to the bed. There's a table between the beds with built-in power outlets, but none of them worked, so I had to charge my phone on the other side of the room. Not the most fun when the alarm goes off in the morning and you've got to stumble around to get up for it. Shower water pressure was very low in the mornings. Pillows were terrible. Hot tub is broken - I was told "it's hot but the jets don't work" - but it also looked like no filtering was happening either as there were lots of tiny things floating in the water. I wasn't told about the every-other-day housekeeping. There was lots of noise from the hallway throughout the night. On the good side, I really love the waffles in the morning - especially getting to choose from two flavors. One was chocolate the second morning and that was fantastic. Wish the scrambled eggs were better. Checking out, I wasn't asked how my stay was - and she didn't even actually check me out of the room. I got an alert on my Hilton app that check out was coming up soon, but I had left an hour earlier. Hmpf.

Our stay at this Hampton Inn was beyond horrible. Too many things happened to even give 0 stars. We…read morehave never experienced such poor customer service in a hotel. Our first room the beds were completely broken down and when you turned over the extent noise of the springs kept us up throughout the night. Second room the toilet was continuously running and observed the carpet under the a/c unit was soaked from water dripping onto it. Yes both items were corrected. Went for breakfast and observed a large bug crawling all over the breakfast area and when I brought it to their attention, they stated it's only a large ant. I don't care if it's a small ant, roach or fly it was totally disgusting. I was threatened to be charged $75 stating I had not had a service dog that, he was an emotional support animal. I advised them, I have a letter documented by a licensed provider stating he is a medically necessary service dog. Lastly getting stuck in the elevator after pushing the button for help, screaming and banging on the door upon the door, finally opening and a employee standing outside, tells me what's the problem I pushed the button and it opened OK it might've opened on the outside, but it did not on the inside. She then asked me are you sure you didn't press a button absolutely I pressed number one to go to the ground floor. Upon coming up to our room and having three lung surgeries, the whole floor smelled like marijuana called Schererville Police Department and two officers and all of a sudden, a director of sales showed up and yes, they did observe the smell. Also observed a family spraying Febreze in the hallway. Would I ever recommend staying here again absolutely not.

Booked 2 rooms for a long weekend stay for my daughter's 13th birthday. Absolute WORST experience I…read morehave ever had with a hotel!! Called and made reservations a month IN ADVANCE only to show up and have Finley at the front desk tell us, as my fiance is swiping his card, that we only had 1 room reserved and the price of the 1 room was almost double of what we had on our reservation. When we explained to her we reserved 2 rooms she had the most arrogant, smug grin on her face like we were full of sh*t and had no idea what we were talking about. When I pulled up our reservation email and also showed her our reservation online on Hilton.com that entire look changed. We asked to speak with her manager, there was NO MANAGER ONSITE. she called her manager and she told us her manager said we could pay the price of the rooms and email our documents to her manager for a refund of thr difference. When I asked what the turnaround time was for that, she had no idea. I asked her to call her manger again and ask. At this point, my fiance is walking our childrent back to the car. As she was in the back talking to her manger, Finley starts laughing very loudly while on the phone then returns and says she couldnt give us a turnaround time. At that point we decided we were not staying and we wanted a refund. She told us they dont usually do refunds but they would make an exception this time. I asked her for a receipt showing the refund, and she started to say they didn't print receipts, I cut her right off and said you print stuff out when you check people out, so you can print my refund receipt. Waited 5 minutes for her to figure out how to do that and it still did not show an actual refund. NEVER AGAIN!! ABSOLUTELY GROTESQUE UNPROFESSIONAL CUSTOMER SERVICE!! Finely and her "manger" absolute put a severe stain on the Hilton Brand. We were thinking of using this hotel for a block of rooms for our upcoming wedding for our guests from out of town, ya we will absolutely pass!! Save your money and your time. The staff here could care less about their customers.

I stayed here one night on Saturday 10/5/2024. The room was booked the day of via Priceline…read moreExpress Deals. Everything was great, the room was clean, the employees were nice, and I requested a quiet room and they gave me one on the back side facing the back parking lot. I would definitely stay here again for sure.

Great staff. Spotless. Breakfast was above what one would expect from a Choice Hotel. My go-to…read morefor Chicagoland hotel.

I would give five stars, except the shower was not as clean as it could have been. There was some…read moremold between the glass doors and some hair that was not mine. The rest of the room was very clean. Maurice at the front desk was awesome! He was very helpful and extremely fun to talk with!

The Hilton Corp should spent less on Commercials and more on there WORN OUT HIGH PRICE MOTEL . it's…read morejust a worn as the Ramada I was put up in . Hallway carpet is worn out, my handicapped room has a shower that leak all over the floor. A potential LAWSIUT due to avoidable safety concern. Stepping out on to a wet floor with mobility issues is a recipe for a fall. My TV is slow looks lite early 2000's at best. The security latch fell off. The staff does a half- hearted attempt at cleaning too. Like the Ramada at least I learned not to leave anything valuable. Once again garbage left on the floor. Along with a half baked attempt at "cleaning"( I wonder how her home looks? ) Dangerous leaking worn out duct tape style repairs. ( See photos ) A fridge that took multiple request to finally have the night shift guy remove it. Since no one on day shift could be bother to actually do the job there paid for. May I remind this is a" HILTON" I guess we'd rather spread lies on how great the place is than put real money in maintenance, The pool was like the staff NOT WORKING. So for full price you get No Pool , worn out rooms and a lazy unresponsive staff. Cleaning left this garbage yesterday. To much work like bending over to pick stuff of the floor. I'd rather stay a motel six at least I won't pay HILTON PRICES for MOTEL . QUALITY.. DONT WASTE YOUR MONEY SUPER 8 OR EV3N MOTEL 6 ARE A MUCH BETTER VALUE ESPECIALLY IN THESE HARSH ECONOMIC TIMES!!

Stayed here for a night after watching the NCAA Tournament all day with a local friend at Hard Rock…read moreCasino in Gary. The only noise I heard overnight was from a TV in a nearby room, so the only con I have is that the walls are thin. But otherwise it was a nice stay! I would book here again for future visits.

Dealt with racial discrimination during my stay. Assistant General Manager Julie Crafton "guarded"…read morethe pool area to keep a headcount for "security" which the hotel doesn't have. Was told the pool "is dirty from you all being in it". Staff suggested all black people staying at hotel were together. Dealt with Julie's condescending micro aggressions and once reported was rebuffed by her enabler Tammi Kowalik. I'm sure Julie or Tammi will type their response. I'm standing on what I said Julie is a racist bigot and Tammi is right behind her. Take your business elsewhere. Zero stars.

A beautiful secluded room that was beyond romantic and perfect for my "baecation" enjoyed the warm…read morepool all night then woke up before check out and hopped back in!

My grandma and I really enjoyed our stay during the day. It was so clean! The staff was so…read morefriendly. I would definitely book again, I just wish they allowed more people haha, perfect for a day swim or a date night

Wow. What do I say to describe this amazing place? First, every staff member is extremely friendly,…read morekind, and helpful. Secondly, the hotel itself is gorgeous and our room is very clean and has everything we could need! The pool and hot tub are both extremely relaxing. The breakfast in bed is an amazing experience. My favorite part by far is the bike rental. We had so much fun on this trip and will definitely be back. I can't thank you enough for a wonderful spring girls getaway weekend.

We spent Labor Day weekend at the Harbor Grand per a friend's recommendation and it could not have…read morebeen better. The location is great! It's walking distance from the beach and the main strip. We parked our car when we arrived and never touched it all weekend. The hotel also provides bikes to rent but we found that most places are walking distance and the roads/paths are not very bike friendly. Check in was super simple. Our room was very clean and updated. I wish they had smart TVs to connect to Netflix but we didn't spend much time watching TV anyways so it wasn't a big issue. The restaurant did seemed to get a bit noisy at night which drifted up to our room. The breakfast baskets were a BIG hit! The frittatas tasted so good! The fruit cups were also so fresh. I tried the prosciutto croissant on our last day which hit the spot. The quality of food was top notch - just wish we were able to order more! I had an appointment at the spa as well during our stay. The spa staff is super friendly. I used the robe and spa slippers provided in our room and spent some time in the salt water pool and hot tub before my appointment.