DO NOT STAY HERE!! If I could give this hotel 0 stars I wouldn't because I would give it negative infinity stars. Every single aspect of this hotel is absolutely disgusting. From the customer service to the integrity of the building to the state of the rooms it is flat out disgusting and unacceptable. Starting with the outside of the hotel, it is crumbling and falling apart. There are roaches and rats running around and going in and out of people's doors. Next the door to your actual room is in no way shape or form secure. Could easily be forced open so beware especially if you're a woman traveling. Now let's talk about the room. Upon walking in the room we booked (supposed to be non-smoking) it immediately smelled thick and musty of cigarette smoke. It had an awful yellow haze it was absolutely horrid. When checking the beds we were mortified to discover multiple bugs in the covers and under the mattresses. Along with the bugs we also discovered a cigarette burn in the sheets. As well as tons and tons of mystery brown, yellow, and red stains. The sheets and mattresses looked as if they hadn't been cleaned ever. It looked like a trap house it was trifling. Now let's talk about support staff. While attempting to check in the woman working the front desk jumped off to an awfully rude start immediately wanting to up charge us for no reason. When I said ok if that is what she wanted then we would just like a refund and we will stay somewhere else all of a sudden she wanted to cooperate and give us a room. Obviously we checked out that room and it was completely uninhabitable. So upon returning downstairs to speak with her to have a refund processed ACCORDING to THEIR refund policy she rolled her eyes and gave us a horridly rude look. Then when I told her about the bugs and stains and provided her with picture and video evidence and asked for a refund she then stated (I kid you not) "Oh don't leave here I'll put you in a really nice room. This room is a really good one." Which obviously left me to infer that she placed us in a crappy room on purpose. When I refused the new room her all of a sudden cooperative attitude changed and she directly stated "No I'm not helping you anymore". Not that she was any help in the first place. She told me she could not refund me and to reach out to my 3rd party booking site and she would approve the refund through them (fair). So here we are I've reached out to the booking site we used and they told me to reach out to the hotel to notify them that they need to approve the refund which the woman working last night said she would do. And the man that answered the phone proceeded to hang up on me 4 times. When he finally matured enough to have a conversation he didn't mature enough not to yell, cuss, and insult me. I tried to notify him that priceline needed them to confirm the refund to which he yelled and screamed at me that he already refunded me (which I thought the lady last night said they couldn't refund me and priceline had to do it.... hmmmm....) When I tried to explain to him they just needed to confirm through email he continued to yell scream and cuss. He kept reiterating to me that booking.com did not email him which I kept reiterating to him that I did not use booking.com and that I used Priceline. I asked him to calm down so we could have a conversation to which he screamed some intelligible stuff and hung up. Every single worker in this place is hostile, cold, unwelcoming, rude, and have no idea that the idea of a hotel is hospitality. I would never recommend this hotel from hell. There genuinely is not one single positive point I could truly provide about this place and trust me if I could find a bright side I would but there isn't one. This hotel was so awful I would recommend it to my worst enemy. Sleep here if you want to get berated by staff, your room and car broken into, lots of bed bug bites, roaches in your stuff, mouse poop in your stuff, probably some kind of hepatitis from the bathroom and water, and possibly stolen based on the security of the doors. Truly this place is a scam ran by truly greedy, nasty, and awful people. Take my warning with heed, DO NOT STAY HERE. DO NOT STAY HERE. DO NOT DO IT. I know youre thinking but it's so cheap I could really save money. Well when you catch whatever infectious disease by staying here you won't be saving money when you get those hospital bills trust me. Spend the extra hundred bucks and stay at the Hampton instead. Trust me. read more