I normally don't leave negative reviews, but this experience was bad enough that I feel obligated to warn others and hopefully get the attention of management. When I arrived, the room was missing several basic things. There was no phone, no key, and no TV remote, which immediately made it difficult to even contact the front desk. Unfortunately the problems only got worse. The room itself was extremely dirty. The floor was sticky, the walls were stained and damaged, and the bedding had cigarette burn marks. This was supposed to be a non-smoking room, but it clearly had been smoked in recently. Even more concerning, I saw cockroaches in the room, which is unacceptable at any price point. Other issues included: * No Wi-Fi code available (staff said they didn't know it) * The front desk phone just rang endlessly when trying to call * The toilet was loose/shaking like it wasn't secured properly * Overall cleanliness was extremely poor Because of the condition of the room, I didn't even feel comfortable trying the shower. What makes this even more frustrating is that management initially offered a few thousand points for the trouble, but after that there has been no follow-through or resolution. I'm attaching photos so management and future guests can see exactly what the conditions were like. I hope someone from upper management takes this seriously and addresses these issues, because no guest should have to deal with this. read more

See all

YOU HAVE BEEN WARNED--STAY TF AWAY FROM THIS SHITHOLE. KEEP DRIVING TO LUMBERTON OR HOME!! Our first surprise was the Superior King room we reserved AND PAID FOR ONLINE, was unavailable, the girl at the desk put us into room 112. Room 112 has 2 Queen beds. We were let in by the front desk person, because this room has a non working electronic lock. That meant we could not both go anywhere to eat dinner. Anytime we went out, we would have to leave the door open so we could get back into the room. There was no smoke detector in the room, we did look for it and it was inside a drawer with the battery removed. The telephone did not work, it was plugged into the wall. This does not seem safe or legal to rent a room without operational smoke detectors. While the TV remote control had batteries, there was no cover for the battery compartment. The microwave oven was dirty and has a hole in the front window. We did not use microwave. The floor appeared to have water damage as some of the wood floor was buckled and lifted. There was a black substance in the cracks of the floor, possible mold, but did not take a sample for testing. The toilet was dirty, appeared to have iron stains in the bowl. The tank or something in bathroom was leaking water onto the floor near the commode. The refrigerator compressor made a moaning sound ALL NIGHT, which made it difficult to sleep. The biggest surprise was when we attempted to shower the following morning. At first brown water came out of the spigot, that cleared up but we were unable to adjust the temperature so the only water to shower with was COLD! No adjustment of the knob was possible. I'm going to call the county health department, there is NO WAY THIS PLACE HAS AN OCCUPANCY PERMIT!!! NO NEED FOR THE MANAGER??? TO LEAVE YOUR STANDARD REPLY THAT YOU'LL DO BETTER NEXT TIME, there won't be a next time. TTFN REDROOF INN read more

See all

My stay at this Red Roof Inn was unacceptable. I'm taking the time to share my experience across platforms so others don't make the same mistake I did staying here. I strongly recommend finding another motel and not wasting your money here. When I first arrived, the room seemed okay. However, the next morning I woke up and discovered the shower didn't even work. A working shower is a basic amenity that should be a given in any hotel. The refrigerator in the room was also leaking and ruined the food I had stored inside. When I opened it, I even found a roach inside the fridge, which was extremely unsanitary. You can see in the photos that the fridge wouldn't even close properly. There was no TV remote, so the television couldn't be used, and the key card for my room didn't work properly. I had to rely on office staff to let me back into my room. Before I left, the woman at the front desk told me the manager would call me about a refund and even asked for my Cash App. I never received a call or any refund. When I called the corporate 800 number, they were no help and told me it was the hotel's responsibility and they would not issue a refund. I would add the video of the shower not working, but Google/yelp only allows photos. After this experience, I guess I'll have to test the shower immediately when entering any motel or hotel. Basic amenities should be a given. See the photos for yourself. read more

See all

The hotel doesn't give keys or cards to get your room. The workers there are the only ones with access. The room did not have a heater or working shower. The bathroom was fifty. The room shouldn't have been rented. For 3 weeks, I have been trying to talk to management but I have been getting the runaround. The management doesn't care about the healthy concerns at the hotel. I am contacting South Carolina board of health about this matter. DONT STAY THERE, THE SERVICE IS HORRIBLE AND SO ARE THE ROOMS. I wish I could post this video. read more

Mold, on the bedding!!!!!! Room smelled of urine. These things need to be rectified immediately. We will never go back and never stay at a Red Rood Inna gain, anywhere. read more

See all

Worst hotel I've stayed at in my 7 years of traveling. - bathroom light didn't work - key card didn't work for the room. Manager had to let us in our room, and said if we had to leave we'd have to go to the front desk to get access again - unidentified liquid spill a foot wide near one of the beds upon arrival - towels are extremely small and scratchy like sand paper - breakfast consisted of various wheat/gluten highly processed products such as off brand fruit loops, waffle mix, and a nice (poisonous) silicone non-stick spray for the waffle maker And all that for 104$/might even though the place looked pretty empty. Highway robbery. read more

See all

Place should be condemned as is extremely unsafe and should not be allowed to operate or charge for rooms in such unsafe conditions. Short list includes smoke detector in room removed and covered in plastic to prevent from detecting smoke, bathtub literally split in half on bottom and extremely rusted on jagged edges in middle of.shower and uneven floors with tripping hazards everywhere. Free breakfast is massive lie as waffle mix dispenser has broken facet so no way to get mix out to male waffles and employee kept saying she had waffle mix but that couldnt use it, so then no, there is not waffles available. There was ceral but they were out of milk despite is going to get breakfast at 7:15am, showing they dont restock milk and free breakfast is massive lie.​ read more

See all

Reception is the first impression of the hotel. Though the receptionist was polite she did not project professionalism. The room looked clean but it didn't feel clean. I itched during the night. In the morning there were two places on my body that looked like bites. There was hole in the wall. The towels are thin and small. The vending machine is disgusting and practically empty. The continental breakfast was underwhelming. Waffles, toaster but no bagels or bread, microwave but nothing to warm, no drinks. They had cereal. The one word that described the hotel on the door? Wonderful! Far from it. The only reason I stay at Red Room Inns is because I travel w a pet. read more

Gave a star because the lady at the front desk was very nice and the issues there are not her problem. Room was just ok for the price but we discovered once it got dark that the room was swimming with roaches. Brought all of our stuff to car and brought everything to the laundry, the roaches were that bad! I get it's not a five star place but for 100$ for the night they could atleast spray for bugs. I left at 4am and prayed I didn't bring any 4 legged friends home! read more

The years haven't been kind- definitely safety concerns outside and in. Pools are filled in with grass- but if you're just looking to sleep, shower ( no curtain.. ‍) and bail.. good enough in a serious pinch only- room not cleaned- food in fridge from previous guest- outlets and lightbulbs not working- flies galore, bring a swatter. Oh, pet friendly, which is good... they can watch for sketchy folks outside your door or standing by your vehicle Starbucks and Jabs right across the street- which was awesome and highly recommended! They'll be my next Yelp lol read more

It's not the Hilton in but if you have a pet or if you were on a budget the place was clean it appeared to be somewhat recently updated the staff was polite we got a good nights sleep with a dog and we're back on the road what else do you want read more

Total dump and rip off! Front end staff was exceptionally nice... I was driving home on I 95 and could not make it because of the severe weather. Decided to stay at the red roof because I generally stay at red roof inns because they're affordable and they take my pet. Unfortunately I should have checked this location out further. The rates were extremely high for a red roof and I feel I was ripped off. I could a got a much better deal on the Internet which I could've done in my car but I didn't think about it because it was dark and pouring rain. Got to the room there were several issues regarding cleanliness and a sink faucet that was extremely difficult to turn on. Will not be back. Also I had to callTo get the Wi-Fi password because it was nowhere in the room or on the paperwork that they gave me. read more

See all

Zero! We tried to check in on 7/7/2023 and the man at the front desk was too busy watching a show or movie so loud and ignored us then kept screaming what?!! Told me he couldn't help me for 45 minutes because he was about to start his audit at 5am and I told him I have my kid in the car he didn't care, was extremely rude and disgustingly mannered. The most unkind individual, he should not be working there, he was acting like I was a bother like I interrupted his show. Zero rating!!! Hire better people! I have 1 because it wouldn't let the post go through but it's a hard zero! read more

I cannot believe how disgusting this place is for the amount of money that we had to pay you got one room full of roaches they moved up again the same thing if you moved up to a third didn't see any there was no discount for our trouble and the marijuana smell was horrendous smells were terrible around there and by the way the owner that I talk to I think he posted on Google and gave himself five stars What a joke. LOL His name I believe is Rajet PLEASE look it up a 5 star review for his own hotel. LOL. read more

I have stayed at a lot of red roof inns since I travel with a dog. This by far is the biggest disappointment of a place. They are in the middle of the renovation which I get it - kind of messy. But at least put some more parking lot lights up. I took the dog for a walk at night and it was sketchy. It was clean and nothing was nasty from from a safety standpoint total disappoint. Also the vending machines were broken. The pool still not open. Also for what you get they are way overpriced. read more

A dump with drug addicts and parties. I booked two double rooms for two days because i was traveling from out of town for a funeral. I should have asked for a refund the minute we entered our rooms. The bathrooms were in fair condition. Cigarette burns on the both tubs on both rooms. The furniture was modern in one room and dated and worn in the other. A couple was arguing the first night walking past our door for over an hour before security stepped in. The second night my neighbor was having party with loud music and drunk guests outside my door shouting. I had to kindly ask for them to party inside the room because I was exhausted and had a child with me. That was a waste of my time. Around 2:30 am another room had loud guests partying outside our rooms. We got 3 hours of sleep. We checked out a few mins ago because there was no point of staying. Its 4:00 am. Will never rent from RR again. read more

This is the most disgusting place I've stayed. NOTHING, and I mean NOTHING was clean. There was urine in the toilet, the floors had toilet paper pieces dropped on them, the walls have stains everywhere, it's just nasty. Completely nasty. A cockroach ran along the bed and onto my pillow as I was laying here. Do not stay here!!!! Do not!!!! read more

"Crapola- Dumpola-worst Red Roof Inn" 1 of 5 stars SHOULD BE LOWER I am a Redicard member. I've stayed at Red Roof Inn a dozen times when i take my dog and they range from really good to excellent,. but this place has so many violations in one room. Electrical sockets without covers , non-smoking room with the smoke smell in it , big hole in the wall from the door hitting it, sink stuffed up so no water goes down , walls falling apart, I don't know if it's a new design on the bed but normally you can't lift up the sides and see the springs, they must have spray painted the ceiling and sprayed the top of the red curtain white too, laziness,. There is a hotel next door for almost half price, it can't get much worse then this.. I'm skipping breakfast here. FIND ANOTHER HOTEL.. Sheets seemed clean and bug free. Stayed October 20, 2015 read more

See all

Starting out, let me say, I am not a hotel snob. I frequently stay in 'economy' hotels, Red Roofs included. So I don't expect the Ritz when I check in. I reserved a room here a few weeks prior to a road trip with my daughter. The selling point for me was the location and the pool that was advertised on the hotel website. Throughout our long drive there, the pool was my go to promise for my child (Just a little while longer, and we'll go swimming!). Upon check in, I asked where the pool was located, and the agent said it was closed. I asked, for the evening? And she replied, it's not going to be open for quite a while. I took that to mean indefinitely. I call false advertising on the web site, as I would have absolutely picked another hotel based on that alone. Since I didn't want to lose my deposit, I accepted the room. It was absolutely gross. My daughter took off her shoes, and within minutes of walking around, the bottom of her feet were completely black. The tub was stained, paint was peeling, sockets didn't work, and the shower nozzle was broken so it was either scalding hot or none at all. The towels were old and smelled terribly. Had I not been so exhausted from the drive and lugging our belongings into the room, I would have asked to switch. To be frank, I didn't have high hopes that any other rooms would have been much better. Yes, it's cheap. But do yourself a favor and stay elsewhere. read more

This hotel is decent for what you pay. I would stay here again. We didn't have a reservation and they accommodated us and our pet. The important things are: it has comfortable clean beds, No bugs, no vermin. The breakfast was coffee and a few bagels and juice, coffee is always appreciated. There is also a Waffle House and other restaurants within walking distance. The owner was very friendly. read more

This has been the worst stay ever in my entire existence I honestly am disgusted by the staff as well as the unsanitary rooms The room we had was not clean , the pillow sheets where covered in some black like ink And the coffee machine was dirty even after I asked the lady to clean it They over charged me for the first night 75$ and we got another night for 45$ So we paid for the first night over 20$ dollars more The manager is rude and always seemed tired if I was in charge I would shit this down with no hesitation!!! read more

I'm really scared staying here I'm not sure what to say but I did see a roach room 114 clean bed sheets and pillows not sure. If u would stay here but it was ok read more

Such sweet people! Moved all the way from Colorado to Dillon! Loved our stay here! Wonderful staff

On our way to NC we were driving through a hurricane and decided to stop and get out of the storm and get some sleep. Big mistake. This place was gross. First room they put us in the ceiling in the bathroom was caving in and it was raining inside. The next room the toilet was filled with urine stains and the tub was filthy. Hair on floor no amenities. Towels were paper thin. Bed covers were stained. All in all a terrible experience. If the storm had not been so intense we would of left right then. Did get up and out of there quickly never to return read more

Horrible customer service. We were not greeted and waited for ten minutes. Still no acknowledgement. We left and the workers looked lazy. Don't stop here!!! It will be a huge loss for you. read more

The room was somewhat clean, what you can expect for the price you pay. The staff was all extremely friendly and helpful. Zee, the front desk clerk, was really amazing and made sure we enjoyed our stay, one of the nicest guys I've met! All in all I'd definitely stay here again! Great staff and pretty clean room for a very decent price! read more

Not impressed. The front desk staff was on the lazy side and pretty rude. Booked the room last minute so I wasn't expecting much, but after driving for 12 hours it would be nice to be treated with respect and hospitality upon my arrival. They also didn't give me the room I paid for online (didn't offer any compensation or even a free water). They said they were doing renovations. The room is pretty shabby but it is clean at least. There are holes all over the walls and messy wiring. I can also hear the ice machines rumbling from rooms away. I would suggest trying one of the other hotels that are right next door. Hopefully the free breakfast won't be to bad... read more

This hotel is not closed as of this writing, because my family and I stayed while passing through on our way home to Florida. I did not have as poor an experience as it appears others have, though this hotel is not overwhelmingly great either. Our room was clean and bug-free, which is the most important thing for me. The beds were decently comfortable. I did not like the lack of outlets in the room, especially near the bed. There wasn't a convenient place for me to charge my phone anywhere. Breakfast was served from 6-9AM and was decent (coffee, juice, bagels, waffles, etc.) I also did not have an issue with lazy/rude employees. My biggest issue was the pool not being open. We selected this hotel out of others in the area because it boasted a seasonal outdoor pool and after driving we thought that would be nice. The pool was closed, only half full and the water was green. Being that it is June, I would think that it would be appropriate for the pool to be open. Overall, I would suggest another hotel right off 95 over this one. There's a Quality Inn and Days Inn within walking distance from here - I'm sure they're better. read more

Tried to make a reservation in advance and was told there was no need, they had plenty of room. Once we arrived 2.5 hours later (at 11:30pm and very tired from traveling from South Florida), we were told they had no rooms left. Very disappointed indeed. Make sure you make that reservation people!!! read more

i don't know why the other visitors had such bad experiences. my wife and i stayed from 7-11-2018 until 7-25-2018 and were very pleased with the accommodations. the pool was closed for repairs. the owners had only been in possession for six weeks and were making every effort to improve the facilities. the manager, a man named zee was very friendly and accommodating. i was greeted almost every day with a handshake and an inquiry concerning our needs. the room we had was very good. the only problem that could be easily improved was the pillows. they were not as good as we would have liked. we stayed at the " impressive" bed and breakfast downtown for $200 a night and was very disappointed. for the price, the red roof is a very good place to spend the night or a couple of weeks in my case. baldwin franklin camen, ar read more