The care that was given my husband was so compassionate and respectful. Caregivers were very kind…read moreand supportive to me (wife) and our daughters who were all giving 24 hour home care. They kept us very informed as to what was happening as the days went by. I would highly recommend Nathan Adelson Hospice for either home or facility care. Pat Lowe and Family

Looking at this hospice, it is tranquil, dignified, and still. Unfortunately, two individuals…read moretarnish the empathetic pillars on which hospices are built. They managed to sully an already life-changing, sorrowful event further. The only reason this is getting two stars is that most of the staff were wonderful to my father, especially Chamaine, who was genuine and humane. I cannot say the same about Nurse Kate Tuttle, who was in charge of his case. My father came into this hospice facility in agony and was unable to control the escalating pain at home. After two days, he was still in consistent, high-level pain, but we still received a text that he was "ready to go home." When I arrived, my father was still howling in agony. I spoke with the social worker and Kate and asked how he could be released while still in anguish. She said he could control it at home. I wondered how, if they'd been delivering pain meds through his port? She pointedly told me she had switched him to oral medications. Mind you, we were outside of his room, where his distressed moans were audible. I told her they clearly weren't cutting it. She argued that a patient who is eating, talking, and walking should not be in a hospice facility. I mentioned that patient comfort is their prime directive, and that he was there to achieve some semblance of it. I told her that he was unable to lie down because the cancer-ridden bones in his back made it impossible. Instead, in an agitated and increasingly confused state, he shuffled about mindlessly. I said they couldn't ignore his pain, and dropping him to oral meds when he hadn't even achieved a baseline for livability seemed cruel. It seemed like a means to an end to satisfy Medicare, rather than it being in his best interest. I told her that he had said that his pain was at a level 8, and she mockingly said, "He ALWAYS says he's at an 8." The social worker echoed this sentiment. I was horrified at the utter disregard for his suffering. My father had multiple myeloma, which is one of the most painful cancers. I responded, "Have you considered it's because he IS always at an 8?" At one point, they said he would never achieve a zero on the pain scale, which made me point out that there are many numbers between 0 and 8. Why introduce a metric like that if you aren't willing to use it to inform your decisions? And if this is your business, why not make sure you know the nuances of different terminal illnesses as they arise? The things my father was displaying were part and parcel to the end of life for his specific, rare disease. Furthermore, Kate reduced his meds from numerous to just 1 mg of Dilaudid. That was it to combat suffering at the end-stage of painful bone cancer. He wasn't sleeping, he had anxiety, and she gave him nothing to bring comfort in those areas until we brought it up. Otherwise, they did not budge, and for an agonizing two days, instead of focusing on my forever goodbye to my father, I instead worried that they would send him home with no adequate relief as he began to deteriorate before my eyes. After those two days, they started treating him effectively so he could be at peace. When all was said and done, despite their assertions that he was not near enough to death to be there, he passed just three days later. My last days with my father were marred by unnecessary worry and fear, as if there wasn't enough of that already. It was highly unprofessional and a gross negligence of what they claim to do. Despite the incompetence of the people giving the orders, the staff enacting them were kind and compassionate, and ultimately, and luckily, they were the ones who had face time with my father and eased him out of his pain.

Nothing but Kudos for Harmony Hospice Las Vegas. My wife who was suffering with pain from multiple…read moresurgeries (2 knee replacements and a revision, cervical and 2 lumbar) and declining Dementia took a serious downward turn on 3 July. We had been anticipating home hospice and the 4th of July weekend did not look to be a good time to start. I made the phone call anticipating a Voice Mail session. Surprise, Michelle answered and took relevant information. On the Friday Holiday 4th of July I received a call from Harmony liaison Joe Trujillo - he did a DocuSign via email for legal documents. On Saturday the July the 5th Nurse Mia arrived to complete the intake. On Sunday July 6th Nurse Mia did a follow-up visit. This all happened so rapidly and on a big Holiday weekend. There was a following cascade of RN's, CNA, Social worker and religious support. The care and compassion that was delivered was superb. Many many thanks to our dedicated care giving team- Joe, Michelle, Mia, Nicole, Christine and Reverend Solomon who were with us to our dear wife and mother's passing. Watching a loved one's demise with dreaded Dementia is nothing short of agonizing and Team Harmony surely helped relieve some of the burden. Thanks again and a very Well Done!

They only care about getting paid and not the patients or their care. Worst experience I have had…read morewith patient care in my life. I am battling stage 4 cancer and have been treated like I am bothering them when I am in need of care. I am now shopping for a palliative care center because now I want treatment and I don't want to leave my life and what's left of it in anyone's hands.

My dad was brought here March 12 in the evening and passed March 14 in the morning. In the almost…read moretwo days, the whole staff was amazing. The cleaning lady was friendly and stated she too used this facility for her mother. The nurses were super kind and willing to answer any questions I had, or my mom/sister about my dad's condition and medications. The social worker was very attentive. Very pleased with the staff, especially after reading some of the not so great reviews from before. I can only assume there was a changeover in staff. The facility itself was clean. My dad's room was very soothing and the decor/paint job was a calming sage green. My dad said he just wanted to be comfortable while he waited to pass and this facility accommodated it wonderfully. Obviously no one wants to have to deal with death, but would recommend this facility if you or your loved one is in Vegas.

Recently, my brother passed away within two days of leaving Valley Hospital. We were shocked to say…read morethe least and are not happy about how this transfer was handled. My brother needed an advocate on his side who knew "the system". I left several messages-no call backs yet. Be sure you understand how hospice works so you wont be shocked when your loved one dies so quickly.

Wanted to call and ask questions for my mother who has dementia and is currently in a group home…read moreunder another Hospice care that we don't care for, so we want to switch. Well I called and got an answering service. I don't want to leave a long winded message, so I waited 5-10 minutes and called again. This was at 4 in the afternoon on a Friday. Second time I called back, a recording asked me to leave my name and reason for calling first before the person on the other end would accept the call. Really? They're screening calls? That doesn't seem caring and compassionate to me, so they lose my business, and yes, it is a business as they get paid very well by insurance for each patient they take on.

Tracy at Hospice Services of Nevada was amazing! She answered all of our questions and patiently…read moreanswered all of our calls quickly and didn't make us feel like any question was ridiculous. We were truly treated with grace, dignity and compassion. The team was always there for anything we needed and their response time was immediate. When it came to our father's passing, they were there every step of the way and their response time to all of his needs in that moment was quick and stress free! We can't thank them enough!!

I'm leaving this review for my husband's nurse Karesha, she's amazing, very compassionate, caring,…read moreand professional. She was always so nice to deal with. We absolutely loved her, she's such a kind person and took good care of my husband went above and beyond, super smart lady, always had answers to any question asked. We really will miss her and wish her the best of luck! Thank you Comfort Home Health for an amazing Nurse experience! Julie Y.

My husband received absolutely incredible care from every member of Comfort Home Care. He started…read morewith in-home physical and occupational therapies, and all three technicians were friendly, professional, and empathetic to his needs. Unfortunately, his health deteriorated to the point he needed in-home hospice care. Every single administrator, nurse, assistant, plus the pastor, showed us so much care that I am moved to tears. To properly describe their service, one needs to use every single positive adjective in Webster's Dictionary....kind, considerate, professional, witty, intelligent, careful, compassionate, respectful, eloquent, educated, punctual, empathetic.... They informed us of every service available, and we were able to choose what was best for my husband. They anticipated every need so he & I could just love each other. When it is their time, I hope they receive the same beautiful care they gave my husband. Diane G. Las Vegas

My mother in law was blessed to be under the care of the staff at Infinity Hospice Care. From the…read moretour of the facility through her passing all of the staff went above and beyond to provide excellent compassionate service which was highly appreciated. If you are in need of Hospice services, rest assured that the staff will answer all of your questions and your loved one will be treated with dignity as they transition from their earthly presence.

Consider that the only interaction we had with the staff prior to the problem was receiving updates…read moreas to our mother's condition. When my mom passed, however, I had no idea that I would have to engage in a 1:1 almost daily conversation with the RN Case Manager Christine to make a correction - TWICE - to the cause of death in addition to the staff medical doctor erroneously failing to provide his credentials for the death certificate - it's been a CIRCUS. Multiple promises have been made by Christine to provide frequent and timely follow ups on the status of the correction and updated certificates - until today when she decided that because it was with Vital Records that her job was done. NO Christine. Your job is NOT DONE. If your employee - Jayme - had taken the appropriate information and notes at the time that we met with her at the hospital prior to her transfer to Infinity Hospice we wouldn't be having this conversation today. That said, the ball was now in Christine's hands who ASSURED ME that she would see this through and confirm that Vital Records were making the correction then expediting the updated certificates (plural should be 5 - they were paid for) to us so that we can close her her estate. I am DISGUSTED at the lack of professionalism and self responsibility that this hospice facility has demonstrated. Not only have they made this heartbreaking moment in time that much more painful to deal with, we are still left "on hold" waiting for a process THAT THEY INITIATED to complete - with no information to work with. I have made attempts to reach out to Mary Bertram who is the CEO. We shall see if she responds. I was given a 3rd party message today from Casper inviting ME to call HIM on Monday. This entire experience has been offensive at best. I mean - this is THEIR JOB. This is what they DO FOR A LIVING but they couldn't do 3 simple tasks: get the cause of death right, have a doctor on staff who can remember to add his credentials and an RN Case Manager who backs out on her word to see the error through to the end. Shameful.

This place is a swift ticket to death, they overdose each client ! They don't have any ethical…read moreapproach to the patient's needs, They show up whenever at whatever time And expect you to answer the door They are very inconsistent with sending different CNAs that don't even recognize the patient , out of town stubborn doctor, hard to reach nurse

I'm at the nurse one time he said he would put in certain prescriptions. I had to call back two…read moreweeks later to check in on that. He never gave me a number to reach him. Then when someone from ProCare called to check up on me, ask them for the nurses number and for some reason they wouldn't give it to me and all now it's been like two months I haven't heard from them And I know I'm at least supposed to see them once a month but now I'm with a better Home Care place

Marcos was top notch here. My father was in terrible shape and honestly I was hoping to put him in…read moreNathan Adelson Hospice. But I am glad I went with Divine Mercy. I was kept in contact about my dad's condition and I was able to see him whenever I wanted, even with the Covid fiasco. I have nothing but positive feedback for Divine Mercy. Thank you all for helping the way you did and thank you Marcos for all of your help. This was a very difficult event that you helped make quite a bit easier. He referred me to an amazing Funeral Home~ Inspired Life Memorial service. And I feel I recieved top-notch care and support. Again, I just wanted to say Thank you for everything you did, it meant the world to me.

Devine Mercy was absolutely 1000 percent helpful at a moment's notice. Maggie is the one who helped…read moremy stepdad and my mom and myself throughout the process. I wish they were my first go to. Even though I only had them for a couple of days they were so much help and so compassionate I totally recommend this company.

It's hard to see a loved one on hospice, and as first time at-home caregiver to my mother in law, I…read moredid not know what to expect at all. Compassion Care has far exceeded anything and everything I could have imagined. Every single CNA (Anne is incredible!), RN (Mandy has my whole heart & Halston is so smart), late night on-call nurses, wound nurses, case managers, the chaplain, even the answering service people have been the most supportive, compassionate people I have ever met in my life. I am eternally grateful for each and every single one of them for helping my husband and I walk his precious mother to heaven. They have provided the most professional guidance I could have asked for. Always available. Always supportive. Always ready for a hug if I ever needed one. Always took their time, I never felt like they were rushing to get to the next patient. Always treated my mother in law with the utmost dignity and respect that she deserved. I could not fathom recommending anyone else but Compassion Care to whoever needs hospice services. You will feel so supported by the entire team - for the entire process. Thank you to everyone on my mother in laws team. You have a special place in my heart.

Compassion Care Hospice is the absolute best. From case management to Chaplin Pam to nurse Jackie…read moreand all of the CNA's you guys rock. It is nice to see professional's who love their job and the people they work with. Keep being amazing you all shine.

I have had Firs Light Homecare for two years, going on my third year. my cargue is Amy. Stroter…read more She is real treasure. I have no words to describe how pleased I'm with Amy and First Light Homecare. The office staff is efficient, knowledgeable and courteous and Amy is... I think the only wok I can describe he is amazing. she is fas, caring and very efficient. I highly recomend their service to anyone that is looking for high quality in care, for yourself or a loved one.

I can wholeheartedly recommend Sean and Stephanie's home care services. I helped my Dad hire them…read morefor my Mom (age 87) who suffers from neuropathy and dementia. They were more than accommodating to our needs, hours, and after hour texts and calls. They noticed medical issues that my Dad missed (UTI) and contacted me regularly to check in and update me as I work full time and depended upon their care and attention towards my Mom. When I called other similar services, I did not receive the same response. Some had voicemail, some had my call transferred again and again. FirstLight was immediately responsive and continued that service after the contract was signed. I highly recommend them if you need home care for a loved one. They truly want the best for us and had additional resources as well.