I would like to express concerns regarding my family's interactions with Dan Roth, MSN, APRN,…read moreFNP-BC, during our father's hospitalization at Sunrise Hospital. On Tuesday 9, 2026 at approximately 10:00 AM, Mr. Roth visited our family to discuss hospice care options. At that time, we informed him that we needed additional time to discuss these options as a family before making any decisions. Subsequently, another member of the care team met with us, and after further discussion, we decided not to pursue hospice care at that time. We assumed this decision had been communicated to all relevant members of the hospice and care teams. However, on Thursday at approximately 8:45AM, Mr. Roth returned and again began discussing hospice care. Because our family members were not all present, my father called my sister so she could participate in the conversation. During that discussion, we clearly communicated that we intended to continue pursuing treatment, including chemotherapy. Despite this, Mr. Roth continued emphasizing that my father's illness was terminal. While we fully understand the seriousness of his diagnosis, the manner in which the information was presented felt unnecessarily pessimistic and dismissive of our family's decision to continue treatment. Rather than feeling supported in making an informed choice, we felt pressured toward hospice care despite having already communicated our wishes. Additionally, communication barriers appeared to arise when Mr. Roth attempted to speak Spanish. Given the importance of discussing complex medical decisions, we believe professional interpretation services or communication in the language in which he is most proficient would help prevent misunderstandings and ensure patients and families receive clear, accurate information. We understand that hospice is an important option that should be discussed when appropriate. However, we believe patients and families should feel respected and supported regardless of the treatment path they choose. We hope this feedback can be reviewed to improve communication and patient-family experiences moving forward.

Looking at this hospice, it is tranquil, dignified, and still. Unfortunately, two individuals…read moretarnish the empathetic pillars on which hospices are built. They managed to sully an already life-changing, sorrowful event further. The only reason this is getting two stars is that most of the staff were wonderful to my father, especially Chamaine, who was genuine and humane. I cannot say the same about Nurse Kate Tuttle, who was in charge of his case. My father came into this hospice facility in agony and was unable to control the escalating pain at home. After two days, he was still in consistent, high-level pain, but we still received a text that he was "ready to go home." When I arrived, my father was still howling in agony. I spoke with the social worker and Kate and asked how he could be released while still in anguish. She said he could control it at home. I wondered how, if they'd been delivering pain meds through his port? She pointedly told me she had switched him to oral medications. Mind you, we were outside of his room, where his distressed moans were audible. I told her they clearly weren't cutting it. She argued that a patient who is eating, talking, and walking should not be in a hospice facility. I mentioned that patient comfort is their prime directive, and that he was there to achieve some semblance of it. I told her that he was unable to lie down because the cancer-ridden bones in his back made it impossible. Instead, in an agitated and increasingly confused state, he shuffled about mindlessly. I said they couldn't ignore his pain, and dropping him to oral meds when he hadn't even achieved a baseline for livability seemed cruel. It seemed like a means to an end to satisfy Medicare, rather than it being in his best interest. I told her that he had said that his pain was at a level 8, and she mockingly said, "He ALWAYS says he's at an 8." The social worker echoed this sentiment. I was horrified at the utter disregard for his suffering. My father had multiple myeloma, which is one of the most painful cancers. I responded, "Have you considered it's because he IS always at an 8?" At one point, they said he would never achieve a zero on the pain scale, which made me point out that there are many numbers between 0 and 8. Why introduce a metric like that if you aren't willing to use it to inform your decisions? And if this is your business, why not make sure you know the nuances of different terminal illnesses as they arise? The things my father was displaying were part and parcel to the end of life for his specific, rare disease. Furthermore, Kate reduced his meds from numerous to just 1 mg of Dilaudid. That was it to combat suffering at the end-stage of painful bone cancer. He wasn't sleeping, he had anxiety, and she gave him nothing to bring comfort in those areas until we brought it up. Otherwise, they did not budge, and for an agonizing two days, instead of focusing on my forever goodbye to my father, I instead worried that they would send him home with no adequate relief as he began to deteriorate before my eyes. After those two days, they started treating him effectively so he could be at peace. When all was said and done, despite their assertions that he was not near enough to death to be there, he passed just three days later. My last days with my father were marred by unnecessary worry and fear, as if there wasn't enough of that already. It was highly unprofessional and a gross negligence of what they claim to do. Despite the incompetence of the people giving the orders, the staff enacting them were kind and compassionate, and ultimately, and luckily, they were the ones who had face time with my father and eased him out of his pain.

My dad was brought here March 12 in the evening and passed March 14 in the morning. In the almost…read moretwo days, the whole staff was amazing. The cleaning lady was friendly and stated she too used this facility for her mother. The nurses were super kind and willing to answer any questions I had, or my mom/sister about my dad's condition and medications. The social worker was very attentive. Very pleased with the staff, especially after reading some of the not so great reviews from before. I can only assume there was a changeover in staff. The facility itself was clean. My dad's room was very soothing and the decor/paint job was a calming sage green. My dad said he just wanted to be comfortable while he waited to pass and this facility accommodated it wonderfully. Obviously no one wants to have to deal with death, but would recommend this facility if you or your loved one is in Vegas.

Great care my mother. I am very pleased with the service. It's a calm and comfortable atmosphere.read more

Rastelli met with me at MountainView Hospital offering help for my husband, Glenn, who was…read morediagnosed final stages of COPD. A horrible diagnosis for my husband of 38 years. Rastelli was very kind, attentive, and compassionate for which I will aways be grateful. They sent a pastor, Jessie, to our home to help with our spiritual needs, and he and his wife attended and spoke at his funeral. His wife sang 2 songs, beautifully. There was a point in the beginning that I questioned my choice, but it turned out to have been the right one. I would recommend Red Rock Hospice to anyone in need.

Our family turned to Red Rock Hospice and they do a wonderful job. They were very caring,…read morecompassionate, and communicative. We highly recommend them for other families looking for hospice in Las Vegas.

Wanted to call and ask questions for my mother who has dementia and is currently in a group home…read moreunder another Hospice care that we don't care for, so we want to switch. Well I called and got an answering service. I don't want to leave a long winded message, so I waited 5-10 minutes and called again. This was at 4 in the afternoon on a Friday. Second time I called back, a recording asked me to leave my name and reason for calling first before the person on the other end would accept the call. Really? They're screening calls? That doesn't seem caring and compassionate to me, so they lose my business, and yes, it is a business as they get paid very well by insurance for each patient they take on.

Tracy at Hospice Services of Nevada was amazing! She answered all of our questions and patiently…read moreanswered all of our calls quickly and didn't make us feel like any question was ridiculous. We were truly treated with grace, dignity and compassion. The team was always there for anything we needed and their response time was immediate. When it came to our father's passing, they were there every step of the way and their response time to all of his needs in that moment was quick and stress free! We can't thank them enough!!

Tried to call to confirm they would be able to care for my mother. She had a lung transplant at…read moreUCLA and they are finally going to let us go home to Vegas after a VERY extended stay here. I just need to be sure their nurses handle what she needs because she has a PICC line and is on TPN. Even though I handle all of her TPN, I know labs need to be done weekly and the dressing changes are required weekly. This was one of the only Home Health companies approved by Medicare AND had a good amount of reviews on Google & Yelp with good ratings. That said, I called the number on their website and the number listed on the Medicare approved site.... Both ring and ring and then go to a voicemail that's full for 2 days now. While my call wasn't urgent at all, this would be less than ideal if she was a patient of theirs. So frustrating. Back to more hours of research to try to find a good fit.

I'm leaving this review for my husband's nurse Karesha, she's amazing, very compassionate, caring,…read moreand professional. She was always so nice to deal with. We absolutely loved her, she's such a kind person and took good care of my husband went above and beyond, super smart lady, always had answers to any question asked. We really will miss her and wish her the best of luck! Thank you Comfort Home Health for an amazing Nurse experience! Julie Y.

They treated my great grandmother with great care. Very appreciative of the nurses and staff at…read morethis hospice center

Consider that the only interaction we had with the staff prior to the problem was receiving updates…read moreas to our mother's condition. When my mom passed, however, I had no idea that I would have to engage in a 1:1 almost daily conversation with the RN Case Manager Christine to make a correction - TWICE - to the cause of death in addition to the staff medical doctor erroneously failing to provide his credentials for the death certificate - it's been a CIRCUS. Multiple promises have been made by Christine to provide frequent and timely follow ups on the status of the correction and updated certificates - until today when she decided that because it was with Vital Records that her job was done. NO Christine. Your job is NOT DONE. If your employee - Jayme - had taken the appropriate information and notes at the time that we met with her at the hospital prior to her transfer to Infinity Hospice we wouldn't be having this conversation today. That said, the ball was now in Christine's hands who ASSURED ME that she would see this through and confirm that Vital Records were making the correction then expediting the updated certificates (plural should be 5 - they were paid for) to us so that we can close her her estate. I am DISGUSTED at the lack of professionalism and self responsibility that this hospice facility has demonstrated. Not only have they made this heartbreaking moment in time that much more painful to deal with, we are still left "on hold" waiting for a process THAT THEY INITIATED to complete - with no information to work with. I have made attempts to reach out to Mary Bertram who is the CEO. We shall see if she responds. I was given a 3rd party message today from Casper inviting ME to call HIM on Monday. This entire experience has been offensive at best. I mean - this is THEIR JOB. This is what they DO FOR A LIVING but they couldn't do 3 simple tasks: get the cause of death right, have a doctor on staff who can remember to add his credentials and an RN Case Manager who backs out on her word to see the error through to the end. Shameful.

Excellent facility, staffed by professionals. This hospice goes above and beyond patient care. I…read moredefinitely recommend this hospice for your loved one.

This place is a swift ticket to death, they overdose each client ! They don't have any ethical…read moreapproach to the patient's needs, They show up whenever at whatever time And expect you to answer the door They are very inconsistent with sending different CNAs that don't even recognize the patient , out of town stubborn doctor, hard to reach nurse

Marcos was top notch here. My father was in terrible shape and honestly I was hoping to put him in…read moreNathan Adelson Hospice. But I am glad I went with Divine Mercy. I was kept in contact about my dad's condition and I was able to see him whenever I wanted, even with the Covid fiasco. I have nothing but positive feedback for Divine Mercy. Thank you all for helping the way you did and thank you Marcos for all of your help. This was a very difficult event that you helped make quite a bit easier. He referred me to an amazing Funeral Home~ Inspired Life Memorial service. And I feel I recieved top-notch care and support. Again, I just wanted to say Thank you for everything you did, it meant the world to me.

Devine Mercy was absolutely 1000 percent helpful at a moment's notice. Maggie is the one who helped…read moremy stepdad and my mom and myself throughout the process. I wish they were my first go to. Even though I only had them for a couple of days they were so much help and so compassionate I totally recommend this company.

I can't recommend CompassionCare Hospice more highly. The level of care my sister Carole received…read morefrom this hospice company was indescribly wonderful. From the moment they took over my sister's care--to her deathbed was the most loving and professional service I would wish for anyone. I consider myself so lucky to have found them, after a disastrous two weeks with another company. They stepped up right away. The first day I called them they came immediately. That day I met the nurse practitioner Kelli, the RN Elizabeth, and the social worker Kirstin. I was so impressed by the speedy and expert way they handled everything. Right away CompassionCare got my sister back on her meds. Then in the course of a few hours they prescribed and administered pain medication. They moved her out of the horrible nursing home she was in and got her into a lovely group home (Victorian Group Home in Las Vegas) and made sure the move went just as they planned. Someone visited my sister everyday and often the CNA and the RN would go the same day. When my beloved sister was struggling with pain they administered pain meds immediately. The nursing assistant would bathe her and change her bedding. The nurse would take vitals and change her meds as needed. My sister's social worker became my "go-to" person. She was the most incredible person I have ever met. She set up the move to the group home. She made arrangements for my sister's body to be donated to science. She arranged for the funeral home to pick up my sister's body. She arranged for a donation of my sister's power chair to be donated to a wonderful Veteran's group. All this time taking care of everything for me because I was now back home in NJ. I couldn't do anything myself and Kirstin Lewis has shown she can handle the responsibilities all by herself with professionalism and love. I especially want to thank, and single out, Kirstin--my sister's social worker! I can't thank Kirstin enough. In fact, I would like to thank from the bottom of my heart, the whole team that cared for my sister! THANK YOU!!

It's hard to see a loved one on hospice, and as first time at-home caregiver to my mother in law, I…read moredid not know what to expect at all. Compassion Care has far exceeded anything and everything I could have imagined. Every single CNA (Anne is incredible!), RN (Mandy has my whole heart & Halston is so smart), late night on-call nurses, wound nurses, case managers, the chaplain, even the answering service people have been the most supportive, compassionate people I have ever met in my life. I am eternally grateful for each and every single one of them for helping my husband and I walk his precious mother to heaven. They have provided the most professional guidance I could have asked for. Always available. Always supportive. Always ready for a hug if I ever needed one. Always took their time, I never felt like they were rushing to get to the next patient. Always treated my mother in law with the utmost dignity and respect that she deserved. I could not fathom recommending anyone else but Compassion Care to whoever needs hospice services. You will feel so supported by the entire team - for the entire process. Thank you to everyone on my mother in laws team. You have a special place in my heart.

I have had Firs Light Homecare for two years, going on my third year. my cargue is Amy. Stroter…read more She is real treasure. I have no words to describe how pleased I'm with Amy and First Light Homecare. The office staff is efficient, knowledgeable and courteous and Amy is... I think the only wok I can describe he is amazing. she is fas, caring and very efficient. I highly recomend their service to anyone that is looking for high quality in care, for yourself or a loved one.

I can wholeheartedly recommend Sean and Stephanie's home care services. I helped my Dad hire them…read morefor my Mom (age 87) who suffers from neuropathy and dementia. They were more than accommodating to our needs, hours, and after hour texts and calls. They noticed medical issues that my Dad missed (UTI) and contacted me regularly to check in and update me as I work full time and depended upon their care and attention towards my Mom. When I called other similar services, I did not receive the same response. Some had voicemail, some had my call transferred again and again. FirstLight was immediately responsive and continued that service after the contract was signed. I highly recommend them if you need home care for a loved one. They truly want the best for us and had additional resources as well.