1. Red River HARLEY-DAVIDSON

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Wichita Falls, TX

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Red River HARLEY-DAVIDSON

4.7 (14 reviews)
Closed • Closed
Updated over 3 months ago

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Highway bar and peg

I think the reviews on this dealership paint a pretty accurate picture so far. Most of the time things go well and they're great, until they're not. Their retail section is nice and their sales staff seems well mannered and not pushy at all. I also have been recommended by others to go here instead of a closer location. It seems that when things do go wrong, they're just not experienced with handling that professionally. During a recent tire change, one of their mechanics rolled through a stop sign while accelerating through a turn on my bike with brand new tires and crashed it. The wreck could of been a lot worse, thankfully the mechanic seemed mostly unharmed just freaked out and mad with himself. The wreck isn't the reason for the low rating though, it's how they handled it. After the accident the owner told me that they'd put everything on my bike back and that they'd make it right. He kept reiterating that they'd "make it right" and they'd have someone give me a lift home. When it came time to leave, they gave me a loaner bike instead. So far, as good as can be, given the circumstances. A few days later, however, I followed up to get a projected ETA and plan going forward as I hadn't heard anything yet and it went downhill quickly. I wound up having a pretty unpleasant phonecall with the owner during which he stated they would bring my bike back to me after I paid for my service. I was pretty pissed at the insinuation that paying for the service where they wrecked my bike before they returned it to me was how they planned to "make it right." When I expressed my frustration over the circumstances and said if the loaner bike was the issue they were welcome to come get it because driving their loaner wasn't my idea of enjoyable as I'd rather have my bike, the owner actively laughed. Again, they've got tons of great reviews and chances are things won't go wrong for you while buying a T-shirt, but when they drop your bike your importance goes with it.

Continued our epic journey
Cindy T.

From Michigan broke down over an hour from them they retrieved us, Fixed us, supported us. Excellent service, exceptional team, they really took care of us. Thank you rrhd! Cindy and Joe

Flags lowered for sen. Mccain's death

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7 years ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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4 years ago

Business owner information

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Royce P.

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5 years ago

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8 years ago

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4 years ago

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7 years ago

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9 years ago

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8 years ago

Great service and very friendly staff. Will be buying my first new Harley from Red River. They seem to go that extra mile..

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Very helpful and reliable, can't wait to get my next bike here. They're very customer friendly!!!

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Review Highlights - Red River HARLEY-DAVIDSON

“I was greeted by three very kind sales people and Cindy ended up helping me.”

Mentioned in 2 reviews

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Eddie Hill's Fun Cycles

Eddie Hill's Fun Cycles

(9 reviews)

Took 9 months to repair a problem with my RZR power steering. Also had a leaking shock. I was given…read moreseveral " next week" dates that nothing happened. Finally they fixed the steering issue that they told me should be a warranty repair. They didn't go through the steps to get the warranty. I paid $1800 to repair the steering issue. The shock problem was not addressed because they said they didn't have time in those 9 months to look at it. In other words they fixed the steering then started looking at the shocks. The WORST PART Was 9 months later when I went to pick it up it was obvious that it had sit outside in the elements the entire time. My 2 year old $35,000 RZR looked like it had aged 5 years or more. Never again. My recommendation is drive as far as you need to to avoid this place. Notice all the good reviews are from people buying new ones. Of course they're happy. Duhhh.

I'd like to start by saying I only created a Yelp account to give this company a review. This…read morecompany is incredibly unprofessional and dishonest. I originally called in July for help with my moped, and they told me they could fix it, however, they were busy and would call me back in 2 weeks to schedule an appointment. 2 weeks passed, no call, so I called them back. They said again they were busy, so to try again in August. Since there weren't other options, I waited. I tried again, and they put me on a "waitlist" with "2" customers ahead of me. Now it is the end of September, I called to see about my spot, and there was never any waitlist. They told me now they don't handle Vespa Mopeds, and to take it to Tulsa because they don't have recommendations on where to bring it. I asked why they didn't tell me this back in July, and they said "I don't know." BRING YOUR BIKE SOMEPLACE ELSE! Don't waste your time, they can't be honest with what their schedules are and what they can / can't do, how will they be honest with anything else?

Red River HARLEY-DAVIDSON - motorcycledealers - Updated October 2026

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