Don't let them work on your cars!!! Our car went there for an insurance claim when we had issues with an air ride shock. We decided to take the air rides out and put the OEM shocks and suspension back on.... Brought the parts to them and offered to pay for that portion of the labor but was told insurance would cover it and that they would even have a cushion to cover our deductible! Get the car back several weeks later and instantly felt the rear end swiveling every time we would hit a bump! One night my husband was making a left turn and the car acted like it wanted to spin out of control so he immediately pulled over and we got it towed to the house! Take the rear tire off and find that the nut to the bolt that holds the control arm is not there!! How it was aligned before they released the car back to us is a mystery!!!! This could have been a deadly mistake had this happen at a higher speed than what he was luckily going!! read more

This is by far the worst body shop I ever dealt with. My truck was with them for 6 months before work finally started being done on the truck. They constantly lied to me as to what the progress of the truck was and I had photos of the truck sitting in the same spot for almost 3 months . After about 5 months I was fed up and had enough, and only one person at the shop acted like they gave a darn. I even had a call out to the management and of course no return phone call from them. Then after 6 months my truck was finally totaled ( this could have been and should have been done in month one) and the insurance company is still fighting with these people to get things lined out. Over all I wouldn't recommend this place to my enemy. read more

Red River Collision Center - How truck sat for months - Body Shops Near Me - Bossier City, Louisiana

Horrible experience went in for a small dent in fender they kept my car for several weeks. Did mechanical damage to my vehicle and refused to take responsibility. It cost me $1200.00 at a reputable company to repair what they did. read more

I ran into a trash can with my Tesla. As you can imagine I was in shock. My beautiful baby was missing a mirror. The team at red river collision were just amazing. I drove up they had my mirror replaced in record time. The parts were already there. No waiting and no problems. I will definitely be back. Thank you all for great service today! read more

Brought in a new truck (2024 with less than 3,000 miles) after hail storm the end of May, 2024. Requested paintless dent removal (Bayou Dent who contracts with this facility). RedRiver Collision was responsible for disassembly of the truck for the dent repair. Bayou Dent did great job removing dents. RedRiver Collision did a very poor job with their portion of the job. Was obviously no attention to detail. One portion of rear truck bed required painting due to paint chipping with the dent removal. Paint color matches well but had an obvious tape line and clear coat is hazy, full of scratches, and requires a full paint correction. Multiple trim pieces scuffed and one handle cracked. Multiple scratches around the exterior of the truck. Trim piece on the door was loose with a bolt rounded out. Headliner had clip broken and hung low and rattled when driving. Vanity light on passenger visor did not illuminate. Truck was brought back twice where tape line was corrected and headliner and handle ultimately replaced, and visor fixed. When replacing headliner, windshield required removal and during reinstallation tint on the window was damaged requiring replacement. Nothing was done to correct the other scuffed trim pieces or hazy clear coat. After nearly three months, delay after delay, and excuse after excuse, I finally have my truck back. This place is obviously careless in the work they do and do not pay much attention to detail. If they cannot reassemble something as simple as a vanity light, it makes you wonder if the airbags are plugged in and functional if needed. If you have a vehicle that doesn't matter to you or you don't pay much attention to details, then this place will work; otherwise, you may want to look elsewhere. read more

My daughter was struck by another vehicle in her 2 month old Telsa model 3 on New Years Eve 2022 in New Orleans. Red River Collision Center was the only "Tesla Certified" repair shop (if you could ever call them certified) near by to make her repairs. I read the negative reviews and I was reluctant but we felt as through we had no choice because this was the only Tesla shop near New Orleans. We were told that the car needed a full tear down in order to assess all the damages. They gave an estimate and ordered parts. However as they went along that estimate eventually grew as they kept the car for over 9 months with repairs costing over 35K. They only covered about 3 week worth of rental car coverage ( my insurance & uber covered the rest) Here's the deal.... Red River Collision Center blamed Tesla part back orders in the beginning but eventually avoided our calls. Hope / Michelle usually answer the phones. Good luck asking for a manager you will be on hold forever. They are always in a meeting. At one point (from July to Sept) when they actually had all the parts, they told us it was being assembled and painted. That went on too long. So I called, they told us they saw AC trouble that they needed to be addressed. After calling multiple times after being told The manager Mike was in a meeting he finally got on the phone Mike said the AC was being tested and that the car was being handled personally by him so that it could be returned to my daughter in tip top shape. The car was finally delivered to her on Sept 24, 2020. Upon inspection the car was far from "tip top". 1.) Hood crooked, alignment off. 2.) Back seats detached. 3.) Driver seat open. You can literally see all the wires. 4.) Driver door panel open. You can literally see wires. 5.) Undercarriage panel detached and dragging. 6.) Front driver headlight not operating. 7.) AC ERROR message. Yep the AC NOT WORKING! These are only the things we can actually see. Who knows what else may be going on unseen and/or internally. I reported these things immediately to the auto body shop Michelle. She asked me to send photos, and I did. I was met with denial and told by Michelle " We looked at the pics and when the car left here it wasn't in that shape. I will refer you to out shop manager his name is Casey he is more than happy to help with any questions you may have also you are welcome to email him at Casey@rrcolllision.com. I have also sent him the photos." I spoke with Casey and he said. " I personally drove that car and it did not look like that when I had it." He completely denied responsibility and told me to contact my insurance company. I did. My insurance company sent out an adjuster. He noted all the visual items and agreed that there may be other things going on that we can not see. I have no more contact with Red River Collision Center. RED RIVER COLLISION CENTER ARE CROOKS! THEY DO NOT CARE. DON'T BE FOOLED BY THESE PEOPLE. THIS WAS A LIVING NIGHTMARE. STEER CLEAR OF THESE PEOLPE. YOU HAVE BEEN WARNED!! read more

Took my Tesla to this place. Wasn't ready on date quoted (feb 4nd) Or the next day quoted (feb 7) Or the next day quoted. I had the right tail light replaced along with a rear quarter panel repair. So why was there a left side tail light ordered? I received an email from Tesla that a left side tail light was ordered for my VIN. it wasn't placed on my vehicle, so where is it? Also, on the day of pickup. I called to check the status of my vehicle. And the older lady that answers the phone told me, "LOOK! we are working on it". When I called back, she hung up on me. Dont get me wrong, the work was solid. But the experience and service was HORRIBLE! read more

I was in a wreck in May of '23. I searched for two days looking for a place that would be able to make the necessary repairs on my bed. I finally reached out to red river collision, and initially was told that they were not able to do the work. It was only after I told them that there was no estimate previously made on the vehicle. As soon as I said that they told me to drop it off and they would be able to make the repairs needed. I was excited because I did not want to take my vehicle out of state to have the repairs done. Months, I was lied to about the progress of my vehicle. I received a phone call from Red River collision 4 1/2 months after the accident to let me know my vehicle is ready. Due to me working out of state in Illinois. I ask them seven times between Wednesday when I receive the phone call and Friday before I left if my vehicle would be ready every single time I was told that it was 100% ready. I showed up that Friday to pick up my vehicle and it was not ready. I had to stay in Louisiana missing work for 12 days with no way back to Illinois. I lost 12 days of pay due to their incompetence! When I finally received my vehicle on the 12th day, I drove through the night to get back to work. Before I even got out of Louisiana, I found my air conditioner did not work. The brakes were damaged. My front end was loose. I had to immediately take it back to another shop here in Illinois where they found multiple issues with the repairs. My truck is a 2021 GMC sierra 2500. These people are an absolute joke. read more

We took my car in two months ago and they told us it would be ready by December 2. They keep pushing the date back, and they have told us a lie every time we call. They keep telling us it is being painted and then they will say it hasn't been painted yet. They told me that it was finally being inspected and almost time to get my car. I called the next day to see where my car was because they took it to another location without even telling me. They then told me it hasn't even been painted yet. I am wondering if they are off using my car???? Then they told my husband that insurance was holding them up because of some things. Insurance had already approved everything before they even started on my car, and they even already sent us the check. We have caught them in so many lies. Do not do business with this place. This has been the worst experience! Now they are telling us possibly December 29th on getting the car back. read more

The woman with long brown hair is very rude. Won't be back. Should probably get a not so "Karen" manager

Worst car repair experience of my life! They assured me that repairs would be complete befor my rental insurance ran out, and the kept my for for far longer (they did emd up covering my rental coverage, so there's that). They missed multiple completion dates without bothering to let me know that the car wouldn't be ready until it was time to pick up. Didn't provide regular updates, and the ones they did provide always contradicted the one before. They destroyed some items in the back of my car and told me to send them an email with replacement costs. Nobody ever responded. The also returned my car with the clip that connects my gas cap to the car missing. They said they would order a new one. Almost 2 months later and they haven't replaced it, and they will not return my calls. read more

What an awesome experience. Red River Collision got my Toyota Tacoma after a chain collision accident caused front and rear damage. I was resigned to my 'baby' never being the same again. What a relief when I got the truck back. It looked new, smelled like a new truck and drove like new as well! This on top of the friendly and knowledgeable people working on it while it was there. They kept me informed on the status, worked with the insurance company and fought to get OEM parts for the repairs! You never want to HAVE to go to a collision shop, but I know I will return here if the occasion presents itself - and I live in another state! While there are local shops, I'd drive the extra miles to go here. You cannot go wrong when you get the best service, best communication, and awesome follow-up. (I was contacted a few hours after I left the shop to see if everything was perfect, and it was!) read more

they take wayy too long on jobs i have previously witnessed be done the same day. brought my car up there just for a part and its been 2 weeks... pitiful.. read more