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    Red Moon

    4.7 (3 reviews)
    Closed • Closed

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    Archie's Flat Top - #2 burger and fries

    Archie's Flat Top

    4.6(154 reviews)
    32.0 mi
    •$$

    First off my husband and i come here because we love a good crispy smash burger. And they NEVER…read moredisappoint. My husband and i ventured out today to get dinner . Simple burger and fries for me and he wanted the loaded smash burger fries with an extra patty. While we waited he enjoyed a PBR and i had a small scoop of ice cream from next door. We got our food (or so we thought!!) and since it was tied shut we didn't question it we just grabbed it and went home. Got home only to realize it was not our order. So i drove back and the man behind the counter immediately saw me and apologized for the mix up. They then replaced our order and were working to remake our food. And he told me i could keep the food from the mix up. Which awesome, So I'm waiting for our original order to come out and it does and i had to double check for the extra patty on the fries and unfortunately that was missed. So i just asked to have a second patty on the side that could be added. I waited a while for the second patty. It was super busy though so i didn't wanna be pushy. I asked about it about 10-15 mins later and i was told it would be out shortly. I said ok that's fine. I was just tying make sure my food was going to be warm still. Within 2 minutes the food came out and it was all bagged up. The lovely man behind the counter (i wish i had caught him name!!!!) rushed over and apologized for the inconvenience and then said he refunded the order. This was completely unexpected i never ever thought i would be refunded i just wanted what i had paid for. I told him he didn't have to do that and he just told me to have a good night and enjoy dinner. To say i was shocked was an understatement. I nearly cried it was just such a nice gesture. So now i get home and i take the food out and get my husband his dinner and a realize because they messed up not adding the second patty they remade the entire smash burger fries and added the second patty. I realized why it had taken so long. They remade the entire thing and didn't just put a patty in a box for me. This place goes above and beyond for their customers and the food is fantastic. My husband and i will be coming here every time we want a burger and will Be recommending it to all our friends and family. Not many places out there value customer service the way Archie's does. Thank you again if you read this review. Yall definitely made an unfortunate situation amazing, we will be back to see you soon.

    IG: diamante.lara.milwaukee…read more The food was fantastic and the ambiance was great. Seems to be a unique go to spot for me. Service was well. Watch the video attached.

    Photos
    Archie's Flat Top - Dining room

    Dining room

    Archie's Flat Top - Archie Smashburger

    Archie Smashburger

    Archie's Flat Top - Inside

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    Inside

    Red Moon - wraps - Updated October 2026

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