If I start with a 5 star review, and take a point out for every fault, I'd be in the negatives…read more
1. Food was quite questionable in terms of quality, -1
2. At 27C day, all the heaters in the place are on, bizzar, -1
3. Staffs weren't exactly friendly towards ppl with kids. On one occasion, I just got my baby to sleep and a bunch of staff in black shirt walked by chatting super loudly (although they saw me with my sleeping baby), and woke him up, -1
4. We called to ask for the room to "not" be serviced, yet someone still came in despite being assured it won't be touched (we didn't get our chance to put away all the baby stuff that needed kept clean), -1
5. At one of the bars at the back of a lower ground conference room, I saw a cup of coke with at least 2cm of coke evaporated with mould covering the top, seriously how bad was that! -1 (to be honest that deserved to be -10 even)
6. We have a baby, with lot of luggage. Rather than helping us, staffs just pointed us to a different set of stars. So I had to move pram up stairs myself. Luckily a friend came and helped. -1
7. We were given a room next to a wedding. It blasted music through our room, our baby kept getting woken up! -1, (tho in my mind that's -1000)
8. The music apparently won't stop till 12am...!?! -1 (tho again that should be -1000)
9. Hair dryer in room broken. -1
10. Shower temperature knob broken, stuck at one temperature (yet weirdly temperature still changes at random every time I shower). -1
11. Bed sheet had stain. -1
12. Kids meal wasn't ready at the promised time. Caused some panic. -1
13. Kettle completely lined with lime scale. -1
14. Carpets are dirty. (I know cause my phone landed on some suspicious patch) -1
15. Toilet seat is the old school plastic cheap seats. -1
Tho to be fair:
- great car park with lot of spots. +1
- lovely lawn and very well maintained grass area. +1
- a few of the staffs were friendly +0.5 (at this day and age, focus on customer centricity)
- we called to ask for toilet paper and more soap, it came within the minute. +1 (by now expectations are low)
- my room came with a decently power fan, which was super good on an extreme hot day. +1
Conclusion, the pros cannot Out weight the cons, not even close. While some might say I'm bias because my baby was affected, true and so I should be angry - but, in my humble opinion, with a hint of objectivity, there are still better places for your money.