I had an amazing skin care with Rose. She is fantastic!…read moreVery pleasant person, calm and very knowledgeable of treatments and products too. Her hands are so soft! My skin is glowing

I was a member at the Danville location for two years and paid in over $2,038.80, always on time…read more When I signed up I was told my monthly credits would never expire and cost nothing extra to use later that promise is the only reason I kept the membership through a long stretch when I wasn't visiting. The therapists are genuinely good and the front desk that day was friendly, so my one star is entirely about the billing and ownership. I came back recently for a single massage and at checkout was charged two prepaid credits ($169.90) for a service that costs $159.95 more than a walk-in pays because I'm "no longer a member." When I asked whether the extra could go to the therapist as a tip, I was told "NO", I was asked to "forfeit it to the business", I find it to be very wrong. When I questioned any of it, the owner became hostile and accused me of being rude. I was told my last remaining credit will be charged extra in the future, even though they have collected the money in advance. Two years of watching constant staff turnover, therapists, and now I understand why. Being asked to forfeit money I prepaid, pay more than a non-member, and denied the ability to reward the therapist, and wrongfully be accused right after a massage that's supposed to relax you, was the last straw. I DO NOT recommended.

I treated myself to a massage and called to check for available appointments. They told me to come…read morein 10 minutes. I arrived within that time, and the masseuse asked me to pay upfront. I handed her my card, and she informed me of a $5 credit card fee. I was okay with this until she asked for a tip before providing the service. This made me uncomfortable, so I told her I would tip after the service. She then led me to a room, saying she would need another 10 minutes for some reason. I ended up waiting for 30 minutes before she finally started. While waiting, I noticed several signs stating they didn't provide sexual services and that police could inspect the rooms at any time, which gave me really weird vibes. When the masseuse finally began, her technique involved pinching and a weird rapid pressing motion that was just awful. The last 20 minutes of the massage was low effort. I was quite annoyed by the end of it and wanted to be over with it. Despite the poor experience, I still opted to give her a 20% tip and she had the audacity to be upset with the amount and asked for more. I was shocked but stood firm and refused to give more despite her trying to "negotiate" her tip multiple times. She finally processed the tip amount I had decided, and I left. Overall, it was a terrible experience, and I would not recommend this place.

Massage was really good but I feel like they should ask for any problem areas or ideal pressure…read more Seemed like it was very routine and a little boring. However they have good prices and the massage itself was very nice, overall good experience just some niche things and they need to make it so their doors don't slam. Every couple of minutes you hear a door slam

Received a Groupon to Spavia from my fiancé, so I decided to…read moregive myself a little massage on a Sunday afternoon to relax and set the tone before the work week. I had such a wonderful experience overall. As soon as I walked in I was greeted, checked in and received a tour of the facility. The women's changing area was clean and well maintained. I enjoyed the relaxation lounge where they had water, tea, nuts and books to unwind after your massage. My massage therapist was excellent. I forgot his name, but his communication throughout the massage was great. Always asked how I was feeling, how the pressure was etc. Spavia offers lots of different options from massages to facials, eye lash extensions/refills and even spray tans. They also offer 3 different membership plans that come with their own treatments per month if you're interested in that as well.

Love this spa and the relaxation room, the massage therapist was amazing and the facial was very…read morechill. One thing I would change about the facial is the addition of more skincare products and tips. Everything with the facial just felt sort of like a massage, there was no description of what was being used and not much was suggested. I also didn't love the group setting of the relaxation room, when I think of the spa I think "peace and quiet" and while it was peaceful, it wasn't very quiet considering all the interactions in the locker and relaxation room.

Went today for the Ultimate 24K Glow Radiance Facial with Tavianna. This was my first time ever…read morehaving a facial at a spa, so I was excited and a little nervous not knowing what to expect. The front desk staff was very helpful -- walking me through the consent forms, showing me the changing area, and helping me set the password for my locker. After changing, you're given a robe and slippers. The robe is incredibly soft and almost weighted, which added to the comfort. It even has pockets for your jewelry or glasses. Phones are not allowed in the treatment area, and no video/photo is permitted past the changing room, which I appreciated (and respected) for privacy. The facial itself was extremely relaxing. The music was at the perfect volume, and the room lighting was dim without being too dark -- just enough to enhance the experience. The service included a hand and arm massage with hot stones and warm compresses, which was such a nice touch. One minute I was getting a scrub, and the next I was waking up -- it was that relaxing. They also have a retail area at the front where you can purchase the products used during your service. Overall, a wonderful first spa experience. I'm already looking forward to booking my second facial and trying other services they offer. 100% would recommend

The management is not able to accept constructive feedback! Don't waste your money here ! It's not…read moreonly me , I've been in contact with other members that used to visit Spavia and they too say it's not the staff it's the management. I took them to BBB and the continue to decline my refund on $$ . They have banned me from going there , mind you because I have a 3 star review and provided constructive feedback! However , they expect me to " gift my gift cards" to my family and friends -just a matter of time for those that go there to stop going there! Save your money and go elsewhere !! If this company can't take a 3 start to improve their customer service with their patrons don't waste your time !! I have seen other posts from other companies with negative or constructive feedback where the customer is using explicit language, however, the company acknowledges the feedback and learns to take it in , they don't bully people over yelp or personal emails . No wonder they have a huge turnover!! Look at who's running the place !

Called to do 60 or 90 minutes massage! The lady she didn't say her name try to cancel my…read moreappointment! When I said I drove 30 minutes to get this appointment, she pushed to do 30 minutes massage instead! Very unprofessional and complaining she had a broken arm! How it is possible for a business to have their injured employee provide services and charge money? Try to avoid and take your business elsewhere! No recommended at all!

Stacy, which I believe is the only person that works there, does a great massage! She has…read moreexcellent techniques, and if you want a deep massage, she is VERY strong. It's also a very clean environment, with nice soft music playing throughout the massage.

I was recently referred to Kellie for lash extensions. Let me tell you - this is life changing!…read morehaha What took me so long to give it a try? Now I can't imagine not having them. :) Kellie does an awesome job and is very meticulous. She takes her time to insure they are just perfect. I look forward to going back soon to get my lash refills and trying out a facial. Definitely a GREAT find in the area!

Kellie is so welcoming and sweet. She made 2 hours of putting on eyelash extentions feel like 20…read moreminutes! Her place is very comfy and inviting...can't wait to go back in a few weeks for a fill.

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

I've been going to Changes for many years now. I absolutely love the pedicure and gel builder nail…read moreservices! Before coming to Changes I'd never experienced such a relaxing and luxurious pedicure and I basically got hooked. No other pedi service compares to lounging in a recliner for a pedicure and being pampered from start to finish. I also love that they use fresh, individual foot bowls for the pre- pedicure soak instead of the yucky foot whirlpools found in the typical nail salon. Everything about this service is elevated. Shoutout to my girl, Vivian! I also began doing gel builder manicures with Nellis last summer and wow are they fantastic! I had a really hard time growing my nails out and keeping them long without breaking one and having to start over. Gel builder allows me to grow health nails, strengthening them so they don't break. I'm pretty hooked on this too, but for someone not wanting to commit to regular service this is a great option because removal doesn't ruin your natural nail. There's also no smell, unlike acrylics, so you don't feel like you're inhaling chemicals through your service. Highly recommend! So great that Changes is staying current with trends and offering new things. They have a relaxation room you can enjoy before and after services. They also offer facials, massage and hair services. Pay parking across the street, behind the salon and kitty corner at the library.