Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I visited Woodhouse Spa Walnut Creek on Sunday, July 19, with a friend. I had a facial, and my…read morefriend had a massage that I had purchased as a birthday gift using an online gift card that I purchased in October of last year. Both the facial and the massage were enjoyable, and we were happy with the services we received. Unfortunately, the experience at the front desk completely overshadowed our visit. When we checked out, my friend was told she owed the full amount for her massage. I explained that I had purchased the online gift card in October of last year. The front desk immediately asked for the confirmation email. I explained that the purchase had been made months earlier, I no longer had the email readily available, and that when I called before our appointment, I had been told we did not need to bring the confirmation because they would be able to look it up. Instead of trying to help, I was told that wasn't how they handled gift cards and that they had no way to look it up. Rather than feeling supported, the interaction became unnecessarily uncomfortable and felt more like I was being questioned than assisted. The staff came across as rude, disorganized, and unprofessional, showing very little interest in finding a solution. Ironically, after insisting they couldn't look up the gift card, they eventually searched under my name, even though the gift card was for my friend, and found it. Then, after processing everything, they initially told my friend she still owed $100. When I said I would pay it, they responded, "Oh, sorry, correction, you actually have a $100 credit." That level of confusion only reinforced how disorganized the checkout process was. When it came time to pay for my facial, I was then asked, "Would you like to just do the customary 20%?" Rather than presenting tipping options or allowing me to decide for myself, the question felt presumptive and added to the uncomfortable experience. To top it all off, immediately after everything we had just gone through, we were asked if we'd like to rebook another massage. After the experience we had at the front desk, it felt completely tone deaf. There was no genuine apology or acknowledgment of the inconvenience. The treatments themselves were good, but customer service is an important part of the overall spa experience. Unfortunately, the disorganized, dismissive, and unprofessional interactions at the front desk overshadowed what should have been a relaxing day. I hope management takes this feedback seriously because the quality of customer service did not reflect the quality of the spa treatments.

I was a member at the Danville location for two years and paid in over $2,038.80, always on time…read more When I signed up I was told my monthly credits would never expire and cost nothing extra to use later that promise is the only reason I kept the membership through a long stretch when I wasn't visiting. The therapists are genuinely good and the front desk that day was friendly, so my one star is entirely about the billing and ownership. I came back recently for a single massage and at checkout was charged two prepaid credits ($169.90) for a service that costs $159.95 more than a walk-in pays because I'm "no longer a member." When I asked whether the extra could go to the therapist as a tip, I was told "NO", I was asked to "forfeit it to the business", I find it to be very wrong. When I questioned any of it, the owner became hostile and accused me of being rude. I was told my last remaining credit will be charged extra in the future, even though they have collected the money in advance. Two years of watching constant staff turnover, therapists, and now I understand why. Being asked to forfeit money I prepaid, pay more than a non-member, and denied the ability to reward the therapist, and wrongfully be accused right after a massage that's supposed to relax you, was the last straw. I DO NOT recommended.

I've seen three different massage therapists and been happy with all of them. Also recently got my…read morefirst facial and was very pleased with it. Love the calm vibe of the waiting room!

I treated myself to a massage and called to check for available appointments. They told me to come…read morein 10 minutes. I arrived within that time, and the masseuse asked me to pay upfront. I handed her my card, and she informed me of a $5 credit card fee. I was okay with this until she asked for a tip before providing the service. This made me uncomfortable, so I told her I would tip after the service. She then led me to a room, saying she would need another 10 minutes for some reason. I ended up waiting for 30 minutes before she finally started. While waiting, I noticed several signs stating they didn't provide sexual services and that police could inspect the rooms at any time, which gave me really weird vibes. When the masseuse finally began, her technique involved pinching and a weird rapid pressing motion that was just awful. The last 20 minutes of the massage was low effort. I was quite annoyed by the end of it and wanted to be over with it. Despite the poor experience, I still opted to give her a 20% tip and she had the audacity to be upset with the amount and asked for more. I was shocked but stood firm and refused to give more despite her trying to "negotiate" her tip multiple times. She finally processed the tip amount I had decided, and I left. Overall, it was a terrible experience, and I would not recommend this place.

Massage was really good but I feel like they should ask for any problem areas or ideal pressure…read more Seemed like it was very routine and a little boring. However they have good prices and the massage itself was very nice, overall good experience just some niche things and they need to make it so their doors don't slam. Every couple of minutes you hear a door slam

This place ended up being more than I expected. Friendly front desk, nice amenities ranging from a…read moremen's bathroom to shower, your own robe, locker with your size sandles.a relaxation room to chill in before and after. Olivia was my masseuse and she got some strength on her. Got me right and relaxed. So much so I called into work haha. I'll be back

Love this spa and the relaxation room, the massage therapist was amazing and the facial was very…read morechill. One thing I would change about the facial is the addition of more skincare products and tips. Everything with the facial just felt sort of like a massage, there was no description of what was being used and not much was suggested. I also didn't love the group setting of the relaxation room, when I think of the spa I think "peace and quiet" and while it was peaceful, it wasn't very quiet considering all the interactions in the locker and relaxation room.

My 60 minute massage with Muammer was absolutely fantastic. This appointment was my very first at…read moreSpavia but I get massages regularly at other establishments in the Walnut Creek/Lafayette area. After reading a bunch of reviews both on Yelp and Google, they seemed all over the place. It's a good thing I chose to ignore some of the feedback and gave Spavia a chance. Booking the appointment was really seamless. The front desk was friendly and helpful in providing information as well as suggesting some massage therapists who could be a good fit. I made a point to fill all my necessary forms ahead of time then ensured I arrived 15 minutes before my appointment (as they instruct) to get situated before my massage. The facilities at Spavia were nice, relaxing, and clean. They even provide neck warmers for you to put on in the waiting room before your treatment which was such a nice touch. The massage itself was amazing. Before my treatment started Muammer went through all of the requests from the intake form to ensure he understood my preferences. Throughout my massage he did check-ins for pressure and gave me a heads of on what he would work on next which made me feel super comfortable. I do a lot of traditional weight training and my muscle really need to be worked on. To say that Muammer kicked my behind in the best possible way is an understatement. His massage technique and pressure was on-point! A bunch of knots that were causing so much tension melted away and I walked out of the appointment with my body feeling rejuvenated! Something that struck me as odd were the number of reviewers complaining about not getting their full treatment time. It had me worried that my services would be cut off early. Rest assured this absolutely DID NOT happen and Muammer gave me the full treatment time as booked. I think that when you actually show up on-time with the necessary grace period before your appointment like you're supposed to, you get serviced appropriately. Coming to Spavia was a real treat and I can't wait to book another appointment in the future!

Went today for the Ultimate 24K Glow Radiance Facial with Tavianna. This was my first time ever…read morehaving a facial at a spa, so I was excited and a little nervous not knowing what to expect. The front desk staff was very helpful -- walking me through the consent forms, showing me the changing area, and helping me set the password for my locker. After changing, you're given a robe and slippers. The robe is incredibly soft and almost weighted, which added to the comfort. It even has pockets for your jewelry or glasses. Phones are not allowed in the treatment area, and no video/photo is permitted past the changing room, which I appreciated (and respected) for privacy. The facial itself was extremely relaxing. The music was at the perfect volume, and the room lighting was dim without being too dark -- just enough to enhance the experience. The service included a hand and arm massage with hot stones and warm compresses, which was such a nice touch. One minute I was getting a scrub, and the next I was waking up -- it was that relaxing. They also have a retail area at the front where you can purchase the products used during your service. Overall, a wonderful first spa experience. I'm already looking forward to booking my second facial and trying other services they offer. 100% would recommend

Called to do 60 or 90 minutes massage! The lady she didn't say her name try to cancel my…read moreappointment! When I said I drove 30 minutes to get this appointment, she pushed to do 30 minutes massage instead! Very unprofessional and complaining she had a broken arm! How it is possible for a business to have their injured employee provide services and charge money? Try to avoid and take your business elsewhere! No recommended at all!

According to Yelp it's been 5 months since my original review and I still enjoy coming here…read more I find it a friendly, pleasant atmosphere. Typically, I try to find one therapist and stick with that person but the older women that was originally working here has left. There are two or three younger women working here now and they seem to do a fine job. I believe I've tried two of the three. I don't recall their names and I don't really have a preference yet. I just take whichever one is on rotation when I walk through the door. I'm sure as I get back into my harder workouts and runs I'll naturally gravitate to the stronger of the two but as I'm still "recovering" from injury, I currently prefer a Swedish type massage over a deeper tissue.

I was recently referred to Kellie for lash extensions. Let me tell you - this is life changing!…read morehaha What took me so long to give it a try? Now I can't imagine not having them. :) Kellie does an awesome job and is very meticulous. She takes her time to insure they are just perfect. I look forward to going back soon to get my lash refills and trying out a facial. Definitely a GREAT find in the area!

Kellie is so welcoming and sweet. She made 2 hours of putting on eyelash extentions feel like 20…read moreminutes! Her place is very comfy and inviting...can't wait to go back in a few weeks for a fill.

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

Rose was wonderful!!! I will be recommending her to my friends. She is a terrific massage therapist!read more

I would definitely recommend this banya! I'm going pretty…read moreoften there, have never complained about it, affordable price and replaced for whole week! Highly recommend!!!

First time went to unwind and actually really enjoyed the community vibes…read more They offer everything you need to relax, there's honestly not a lot of places like this and I appreciate it. Two things that I can't ignore and hope management reads this. 1. There is room for improvement on the locker room getting so crowded. 2. Do NOT trust the sandals. They are plastic and incredibly slippery when wet. Since they are not sized to the individual, it's dangerous. I slipped out of my sandals and fell down the stairs in the large Russian Sauna. This resulted in multiple abrasions and a large laceration on my forearm and I actually got stitches for the first time. Sandals have to be fixed, there's stairs everywhere here. The people in the sauna were super nice and helped me, luckily, I'm pretty fit, but it could've been really really bad. Credit to the staff for not charging me for my time there, honestly, I would've rather paid and left uninjured. I'm not 100% sure that I would return, it just happened today so maybe in time that will change.