Don't use their service department!!! Failed to winterize my…read moresurf boat properly and take no responsibility. The sea strainer was cracked and leaking. The inlet to the heater core wasn't clamped and the heater core had a hole in it. Complete negligence and they are saying the core was corroded without even seeing it. They will never see another penny from me and will be seeing me in small claims court. Very sad for what used to be a good service department

Service department is horrible. Management needs a lesson in people skills. Charged $1550 to store…read moremy PWC and winterize including cleaning. Never delivered it or summarized it. I had a different company pick it up and it was filthy. I bought my Mastercraft from them and lifts, they serviced, stored and maintained everything for seven years. The last two have been a nightmare. Never again two boats, one PWC, and 3 lifts. It was once a great department.

Did you know you can rent pontoon for 8 hours for $600? Um. You can. Just pop online and make a…read morereservation. I was shocked by how updated our boat was! I was envisioning an old school square pontoon for that cost point but this was next level nice! Plenty of room for up to 10 people. We had a great day on the water and plan to do it again!

It's unfortunate to write this because we had high hopes, but it is what it is. We rented a boat on…read morethe 4th of July and we're told we have the newest boat they own. Perfect....until we took it out. Boat number 3 had engine issues. I'm not a mechanic, but, I know their pontoons are supposed to go at least 10 mph. We even raced a kayaker and lost. Not kidding. The RPM's would run high but we wouldn't go any faster than 7-8mph. So, therefore we had to deal with large wake from other boats because we were basically idle the whole time. We then were stuck due to the engine not starting. After about 10 min of fiddling with everything trying to figure out the issue, we got lucky and the engine started so we could return in a timely manner. Once returned, we reported the issue and their own employee admitted that something was wrong. We were told to call the next day to figure out if there could be some sort of compensation due to not being able to use the boat like we wanted to. Once I called I was told they couldn't do anything because the boat went above 10 mph when they "tested it out". Absolutely unacceptable. The manager told me that since we "didn't bring the boat back to replace with another one, there's nothing we can do". The reason why is because before we left one of the employees said they booked all of their boats. Stating that it was going to be a very busy day. All in all we were a little dissatisfied with the boat, but more importantly the lack of customer service. We made sure to return the boat in better shape than when we received it (mind you we found bottle caps in the cup holders and mud on the seats). I hope the next customers has a better experience. Happy 4th of July!

These four (4) stars are for Rock who is a great salesman. He didn't treat us like second rate…read morecustomers since we were only in the market to buy a little motor for around $2,500.00. He was even eager to learn why we wanted this motor, called the company because he's didn't know such a motor existed and get us the motor from the manufacturer. He suggested a different size propeller to match the jon boat, gave us the propeller for free and offered to have a mechanic shape and adjust the propeller for no additional charge. Because we didn't have a trailer for the boat, he offered to loan us one - again for free. We were so thrilled and enjoyed working with him. The minus 1 star is for the female manager whose name I decided to forget since she practically reneged on everything Rock offered us. Rock wasn't there when we came to pick-up the motor. She made us feel like we were asking an awful lot for only ordering a $2,500.00 motor and assured us the propeller was fine that came with the motor and that we could figure out how to shape and adjust it ourselves. She looked greatly annoyed and put out when we asked if we could borrow a trailer. My parent-in-laws were with us, and I could tell my father-in-law was growing very angry at how she was treating us, and my mother-in-law looked really hurt. I think if this took any longer, my FIL was going to buy us a new boat to prove to her that even if we couldn't afford it, he could. After all, he was the one buying us the motor.

My experience is just from a visitor's perspective, so keep that in mind!…read more My friends have three boats. When they asked our family if we wanted to go boating one weekend, the answer was a resounding YES. From their house, we passed about three marinas to get to this one. I didn't understand it at the time, but now I do! Everyone at this marina was friendly, helpful, and the actual dock was clean. There wasn't a huge wait to get unloaded or to load back up after we were done. Everything was organized and efficient!

Fantastic customer service and communication. Very knowledgeable. Highly recommended. Great people…read moreto work with.

From the owner: Rochester Boat Company LLC is a family-owned, full-service marine dealership serving Rochester,…read moreIndiana and surrounding lake communities. We make boat ownership easy by offering everything in one place - boat sales, service and repairs, detailing, pier and lift installation and removal, parts, and secure seasonal storage. As Fulton County's authorized dealer for Crest and Bentley pontoons, Mercury and Suzuki outboards, and ShoreStation lifts, we provide trusted products backed by reliable local service. Our team focuses on honest advice, quality workmanship, and dependable customer care so you can spend more time enjoying the water and less time worrying about your equipment.

Sherm's did a fantastic job for us! We traveled almost two hours to go the the Mississinewa…read morereservoir. As we were almost there our trailer brakes locked up. We were able to get them unlocked and limp the boat to the boat dock to unload the boat. I called Sherm's and explained our situation to them and they said to bring it on over. They were wonderful to fit us in and fix the problem. They even told me to leave the trailer there and go enjoy the afternoon boating with my family like we had all planned. They even stayed past their closing time to make sure we would have a safe trip back home. Wonderful, wonderful people and service!!

From the owner: Sherm's Marine Provides Boat Dealers, New Boats, Used Boats, Pre-Owned Boat, Marine, Boat Parts And…read moreAccessories, Boat Services to the Wabash, IN Area.

I worked with John the owner on ordering and buying a new Avalon Tritoon and Honda engine. I feel…read moreJohn Treated me fairly and was concerned about my satisfactory experience. He went out of his way to fix a warranty problem on the power Bimini. I would buy from Shriner Lake Marine again.

Friendly, helpful service. Fast turnaround,I dropped it off a couple days before my appointment and…read moreit was done before I had scheduled the service. Affordable price and great work. They were also willing to work in my pre-2000 engine which nobody else was willing to do. It was just a simple carb tuning, but nobody else would touch it.

The service here at the Freeman Tall Timbers is excellent. The week before Labor Day, my boat…read moreoverheated and cracked it's head. I took it in on Friday with no expectation of a boat to be able to use over the holiday weekend. The techs got some initial findings, then called me to confirm I wanted to keep digging. I appreciated the offer vs. just charging labor only to then decide not to repair. They found what I expected, and here it is Thursday morning and I'm driving my boat back to my dock. They even set the expectation that it wouldn't be ready by the weekend, which I could hardly fault them for. I'm sure I'm not the only one with boat issues wanting to get resolved by this weekend. They far surpassed expectations, and the boat runs great. They sent me on my way with some future steps to work out in the carb and I couldn't be happier. I don't want to promise they'll always be early, but this first experience with them was spectacular. To be fair, it's pretty much the only marina on the lake, so using them again would be inevitable regardless. I will be comfortable if I do, because it's in great hands there.

Terrible service recovery and shoddy service work. Had my boat winterized last fall and during the…read morespring turn on I noticed they put the wrong size oil filter on (not even a close fit) and also had not put any oil in. Luckily I noticed this in time. After contacting their service manager and providing them with receipts and pictures; nothing. Completely ghosted me and after multiple attempts they will not respond. Will never be back and am telling this story to as many lake friends as possible.

Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

The marina offers boat rentals and docks, snack shop, and eateries nearby. Parking lot is attached…read more My cousin rented a boat here 4th of July weekend. Weather was perfect, crew was helpful, as were other boaters. We had a good time and enjoyed the day. The boat was in good condition. It lacked horsepower, but that is probably a good thing for amateur boaters. A water safety class was required before rental. Be mindful of the capacity limits posted on the boat.

Good times. The staff were nice and very informative. The boat was nice and clean and the Radio…read moreworked. They provided maps as to where each cove to park was. Great time with great friends.