I want to like this place so bad, but I cannot. I am beyond disappointed.
I just moved to the area and was looking for a spot for group fitness classes. I went to the Rec Plex to check it out. I walked myself through the weight section, around the track, checked out the locker room, checked out class schedules, and group fitness rooms. The classes going on looked WAY over crowded, but I was planning on attending earlier classes, so this may not be an issue for me. If you plan to go at peak times, this could be an annoyance. If you are the type of person who likes your space, these classes are not for you. When I was finished giving myself a tour, I stopped at the front desk to ask details about signing up.
When I talked to the young girl at the front reception area, she told me that I could come back the following weekend to sign up as there was a special running for new member sign up. I asked her what I needed to bring to sign up as I had just moved to the area and my driver's license was from a different state. She told me that was fine, just to bring mail containing my Pleasant Prairie address and my current ID.
I returned the following weekend to sign up. There were a couple people in line so I decided to wait as I wanted to take a class later that morning. I waited in line for over an hour and a half to sign up. When I got to the front of the line and was called up, I had only my Debit Card, Drivers License, and my mail, as directed the week before. The girl who called me to her station to sign me up was rude. She was more interested in flipping her hair and talking to a boy standing at the end of the counter. She was also very inconsiderate and not at all pragmatic. I filled out all of the paperwork and she then told me that she could not sign me up using my debit card. She could only use bank routing numbers. I left my cell phone in the car as I had planned to work out, and this was the only way I could look up my bank routing info. I explained this to her, and her snotty comment was, "Well, I can't help you then". I turned around and the line was twice the size it was five minutes before I was called to her station. I refused to wait in line again, so I left and have never returned. I should have asked for a manager then, lesson learned.
Since this experience I have sent an email in via their website. I detailed the issue and that was over two weeks ago. I specifically requested a follow up, and no one from the Rec Plex has contacted me.
Boo Rec Plex. I wish I could love you. So sad. read more