My family member joined Country Meadows with specific needs that were different from the majority…read moreof residents. I was immediately impressed by the sincere interest they showed in learning how to best support his needs. I came to see that from top to bottom, the staff was responsive, friendly, well trained and motivated. Their positivity builds the sense of community that is evident at Country Meadows. It is the single most important ingredient in creating the environment at Country Meadows where residents feel at home and their families feel secure with the level of attention and care that they receive. There are many lovely things about Country Meadows Frederick, but I am most appreciative of the fine people that work there.

Country Meadows is a wonderful facility. Our parents moved there in February 2020 about two weeks…read morebefore Covid shut down everything. They moved into a spacious two bedroom apartment in Independent living. My dad passed away in December 2022 and Country Meadows was able to quickly find a one bedroom apartment for my mom just down the hall from the first apartment. The staff has always been fantastic! Debbie, Emily and Carol have always been there for support and guidance for our family. There are too many staff members to mention; however, from the kitchen wait staff who deliver meals (even putting mom's ice cream in the freezer) to the director have been so good to our parents. There are many activities and trips for the residents to enjoy. My mother has many friends who come to visit her and have told mom what a nice place Country Meadows is. She loves to take them to the Bistro! Our family is so blessed to be a part of the Country Meadows community.

wonderful community that has continued to take excellent care of my mother for the 3 years. she…read morecontinues to thrive with the excellent daily group exercise classes and activities that Tranquilliy offers.

My 80+ loved one was in memory care at Tranquility for 4 months in 2021. I am still traumatized by…read morewhat my mom experienced there. "Tom's" review exactly expresses what I experienced at Tranquility. The cleanliness and care of the facility are excellent. My loved one was always clean too. But the patients were neglected in every other way. And the food in memory care was not good. Food seemed to be lower quality than the assisted living side. My mom declined rapidly. And the facility staff often made promises to the family that weren't kept. The physician, nursing director and facility director are colleagues who have worked together for a long time. (the big three) I felt they often played 'good cop, bad cop' with me and my family. I will give a big kudos to Nicole (? I think that was her name) , the director of the memory care unit. She genuinely cared about the residents and did the best she could with the resources that she had. However, her decision making authority was limited by the 'big three' in power. I will also give a kudos to the hairstylist and the laundry service. My loved one's clothes were always clean and fresh smelling. But, as 'Tom' stated - don't be fooled by the wonderful brochure and promises made on the tour. My mother's overall care was very poor.

family can't stay for more than 1 hr, food has no favor, can't call staff...too busy..they hang up…read moreon you, can't go in past 6pm after their dinner, family patient after 2 months admitted... they drug up so they go to BED EARLY. Its getting better....improvement! Will stay in touch on further update with a more detailed report!

Administration can't keep their associates happy. How can they keep the residents happy. Such…read moreturnover among all staff. I have seen too much turnover to think that they can care for residents effectively

Following botched surgery at FHH, I could not walk, use hands or even think clearly. Ordinary needs…read moresuch as toileting and bathing were actually dangerous for me to even try to perform. After a month plus with Community Rehab, being home I needed help. Comm Rehab staff raved about R@H. Best decision I could have made! The aides are very kind and willing to try anything to help! Several have taken me to Dr.'s appts, picked up prescriptions and even groceries! They also clean my room, even changing my bed sheets, wash my floor. Bathing me is a Ghodsend, and helping me dress (still not fully able). They also take me shopping in their cars and push me in my wheelchair! I had never heard of home nursing providing any of these! All are non-judgemental, and open to anything new! Having someone with me during recent eye surgery was such comfort. One dear lady nagged me out of bed and move! The negative comments here make me think there was more to the story. They also help my daughter, who is very disabled mentally with CP, now stuck at home since day programs are cancelled. Her caregiver is exhausted, and always they offer her help and needed break. I would recommend Right at Home with enthusiasm! Try them!

Not only don't they lessen your workload, Right at Home increases your workload! The first person…read morethey sent to care for my mother just wanted to sit on her cell phone for 4.5 hours out of 6 hours at $36 per hour. The second person they sent was very soft spoken and had a strong accent. My mother who is 92 couldn't hear her most of the time and, when she could, she couldn't understand her. The third person that was scheduled was a no show. I didn't receive any notice, a phone call, anything. So I was left with no assistance and had to cancel an appointment for myself. Regarding the fourth person they said was coming on a Tuesday after a three day holiday weekend; they call me at 7:30 a.m. on Tuesday to tell me that the lady that was scheduled to come was not getting back in town until today so I was on my own once again for the day. Again I had to cancel my commitments for the day and my mother, as well as my 94 year old father, woke up from the phone call. Also, sometimes multiple people will call you regarding the same subject and other times no one will call you. They dial your number and have you hold while they try to figure out what they were calling you for. They are extremely disorganized, unreliable, and couldn't care less how they impact your day due to their incompetency. This agency is useless! I strongly recommend that you spare yourself the headaches they cause and find an agency that can provide your love ones with the care and compassion they deserve.

I was scheduled to provide some free music entertainment for the residents. Until arriving I was…read moretreated like dirt. Very nasty employees. Requirements to provide free music included hand sanitizing, half a physical, and fifty health questions. I left, no free music for them. They obviously didn't want music. I don't recommend anyone ever even consider wasting your time entertaining for this dump. Don't waste your time.

I have a relative living at this facility. Is it perfect? No, far from it. But we made 80+ phone…read morecalls and visited every facility that would take a Medicaid-pending resident and this was the best of the few available options. Let's face it: someone without money isn't going to waltz into a 5-star facility, and just has to hope for something adequate. At Northampton, care plan meetings happen every quarter and are informative, requests are followed up on, the Medicaid liaison is an absolute star, and we get a phone call if a fall, illness, or change in medication occurs. The front desk staff is friendly and excellent at screening visitors to keep them from spreading illnesses to residents (I can't believe someone complained about that!). When there was a covid outbreak, the facility moved ill patients to a covid wing to minimize spread and kept us informed very well. As for the resident experience: Overall the facility appears clean -- sometimes when we visit there is an odor if someone has had an accident, but that is the exception. The building is old and in need of some repairs, but the 2-people-per-room setup is better than another place I looked at that had 4-per-room. The dining/activity room is very nice and bright, and the staff decorates it for holidays. Meals are served on real plates in warmer containers and they are fine. There are activities offered, but of course not comparable to a more expensive facility; I wish there were more music and performances and pet therapy to engage the more passive residents. A lot of the hands-on care staff are terrific and very kind, and some could be friendlier and more responsive, but they all do a very difficult job and we are grateful. They know the residents and in my relative's case are understanding of their individual habits. Unless you can buy your way into somewhere great, living in a care facility in the U.S. is not going to be a picnic. If you are looking to place a loved one, you have to just do the best you can and choose from the available options (and hope Medicare/Medicaid don't get axed!).

I would not recommend this service to anyone. They are a telemarketing machine and will not leave…read moreme alone! The minute I signed up with them to try to find my Mom a place, the constant phone calls from multiple people began. Now 2 years later, it's still going! I have unsubscribed and blocked them but they keep calling. It's always different people who all should KNOW that I did find my mom a home and I don't need their services anymore. I believe they have sold my information and will never leave me alone. I would NOT sign up with them whatsoever!

I DO NOT Recommend this business. Please do not sign up. It is such a scam!!!! Not worth the money…read moreor customer service. They offered me a free month then charged me $378. I reported them to the BBB.

It is unfortunate that in times of need there are poser companies like Centris who do not care…read moreabout the person in need. Our initial communications were good, as a few other reviewers have stated, but when we met with their staff it was a different experience altogether. Their communication skills were non existent and attitudes extremely negative. In short: Authoritative.Dismissive.Coarse. If you are looking for "true" quality care then I would not consider this company (steer clear, way clear).

Awful experience. So disappointed because at first they appeared wonderful. Lying. Cancel…read morebecause mixed up schedules. Bad mouth their supervisor. Leave early. Show up and have no idea what to do, don't even look at care plan. Won't speak directly to client, treat as if not there. Rude rude rude

I had the pleasure of touring Silverado Memory Care in Frederick, and I was truly impressed by the…read morecompassion and dedication of their entire team. From the moment I walked in, I could feel the warmth and sense of community that surrounds the residents. The environment is beautiful, uplifting, and designed with the well-being of every individual in mind. A heartfelt thank you to the Silverado team for taking the time to show me around and share more about the wonderful care you provide. It's clear that Silverado goes above and beyond to ensure each resident receives not just care--but dignity, respect, and genuine love. I look forward to building a strong partnership and continuing to make a difference together in the lives of seniors and their families. -- Kendra, Heartfelt Homecare

Feels like home. A very welcoming environment. Very clean and well maintained. The staff is…read morefriendly and the facility is pet friendly.