wonderful community that has continued to take excellent care of my mother for the 3 years. she…read morecontinues to thrive with the excellent daily group exercise classes and activities that Tranquilliy offers.

My 80+ loved one was in memory care at Tranquility for 4 months in 2021. I am still traumatized by…read morewhat my mom experienced there. "Tom's" review exactly expresses what I experienced at Tranquility. The cleanliness and care of the facility are excellent. My loved one was always clean too. But the patients were neglected in every other way. And the food in memory care was not good. Food seemed to be lower quality than the assisted living side. My mom declined rapidly. And the facility staff often made promises to the family that weren't kept. The physician, nursing director and facility director are colleagues who have worked together for a long time. (the big three) I felt they often played 'good cop, bad cop' with me and my family. I will give a big kudos to Nicole (? I think that was her name) , the director of the memory care unit. She genuinely cared about the residents and did the best she could with the resources that she had. However, her decision making authority was limited by the 'big three' in power. I will also give a kudos to the hairstylist and the laundry service. My loved one's clothes were always clean and fresh smelling. But, as 'Tom' stated - don't be fooled by the wonderful brochure and promises made on the tour. My mother's overall care was very poor.

I would not recommend this service to anyone. They are a telemarketing machine and will not leave…read moreme alone! The minute I signed up with them to try to find my Mom a place, the constant phone calls from multiple people began. Now 2 years later, it's still going! I have unsubscribed and blocked them but they keep calling. It's always different people who all should KNOW that I did find my mom a home and I don't need their services anymore. I believe they have sold my information and will never leave me alone. I would NOT sign up with them whatsoever!

I DO NOT Recommend this business. Please do not sign up. It is such a scam!!!! Not worth the money…read moreor customer service. They offered me a free month then charged me $378. I reported them to the BBB.

I have been a employee with shepherd Staff for 10 years. The…read morestaff has always been a very caring family.

From the owner: Non-medical home care, including assistance with personal hygiene, incontinence care, light…read morehousekeeping, meal preparation, incidental transportation, memory care, and caring companionship.

Facility and faculty does what is needed for my family member. No complaints to be givenread more

I first encountered Visiting Angels Frederick when they began care for my ailing Grandfather. They…read morewere so kind and compassionate and created a resource that allowed my Grandfather to maintain his pride and dignity around his family as his health declined, and they handled his personal care. Since that time, I have been fortunate enough to work with the wonderful staff at Visiting Angels and cannot speak highly enough about their warm nature and professional demeanor.

Visiting Angels has been helping an elderly family member for several months, with daily companion…read morecare visits and twice-weekly medication management service. I am extremely happy with the quality of service! My elder loved one really enjoys the visits, and I have the security of knowing that there is a friendly face and help with daily housekeeping, shopping, or just daily life whenever it's needed. Also, Anna Ellis and the caregivers are wonderful with communication - they are only an email or phone call away and always respond right away. My sibling and I also get updates and alerts regularly, which is a real help. The service is fairly priced, and there are no "surprises" on the bill. Anna and her team have done everything they promised and more. I highly recommend Visiting Angels of Frederick.