My mother stayed at Citizens back in 2019 for about 3 months. She had fallen and had a broken wrist…read moreand a touch of congestive heart failure. She has some dementia but she was treated lovingly by the staff at Citizens. My brother and I were able to come be with her during the day. When she was strong enough to go to the cafeteria, we went with her. The staff couldn't have been nicer and by the end it was like staying with family. She had first rate physical therapy and speech that not only got her up and walking but saw her cognitive powers greatly improve. She had been bound to a wheelchair before that.

I have a relative living at this facility. Is it perfect? No, far from it. But we made 80+ phone…read morecalls and visited every facility that would take a Medicaid-pending resident and this was the best of the few available options. Let's face it: someone without money isn't going to waltz into a 5-star facility, and just has to hope for something adequate. At Northampton, care plan meetings happen every quarter and are informative, requests are followed up on, the Medicaid liaison is an absolute star, and we get a phone call if a fall, illness, or change in medication occurs. The front desk staff is friendly and excellent at screening visitors to keep them from spreading illnesses to residents (I can't believe someone complained about that!). When there was a covid outbreak, the facility moved ill patients to a covid wing to minimize spread and kept us informed very well. As for the resident experience: Overall the facility appears clean -- sometimes when we visit there is an odor if someone has had an accident, but that is the exception. The building is old and in need of some repairs, but the 2-people-per-room setup is better than another place I looked at that had 4-per-room. The dining/activity room is very nice and bright, and the staff decorates it for holidays. Meals are served on real plates in warmer containers and they are fine. There are activities offered, but of course not comparable to a more expensive facility; I wish there were more music and performances and pet therapy to engage the more passive residents. A lot of the hands-on care staff are terrific and very kind, and some could be friendlier and more responsive, but they all do a very difficult job and we are grateful. They know the residents and in my relative's case are understanding of their individual habits. Unless you can buy your way into somewhere great, living in a care facility in the U.S. is not going to be a picnic. If you are looking to place a loved one, you have to just do the best you can and choose from the available options (and hope Medicare/Medicaid don't get axed!).

I was scheduled to provide some free music entertainment for the residents. Until arriving I was…read moretreated like dirt. Very nasty employees. Requirements to provide free music included hand sanitizing, half a physical, and fifty health questions. I left, no free music for them. They obviously didn't want music. I don't recommend anyone ever even consider wasting your time entertaining for this dump. Don't waste your time.

Encomass exceeded our expectation in every way. My sister felt genuinely cared for by PT, OT and…read morenursing team. But what really stood out was the case manager Thu , she communicated with us so thoughtfully and kept us in the loop. Thank you to this wonderful team.

DO NOT send your loved ones here!! This place is horrible. My 84 year old mother was sent here from…read moreLandsdowne hospital and stayed for about 2 weeks. While she did make some improvements in her mobility she was not able to transfer out of her bed or wheelchair without assistance. She also wasnt able to walk independently with a walker during her last PT session yet they still seemed to think 8 hours of in home care upon returning home would be adequate. They sent us with a wheel chair that she cant even use because due to her arthritis she cant bend her knee enough to use the foot rests!!! They didnt give me a list of equipment I needed to get (aside from wheelchair, walker, and bedside camode) when her in home caregiver arrived this morning (her first morning at home) she asked about a lift belt and she was shocked they didnt send her with one. My mother ended up back in the ER after a sleepless night for both of us with her in so much pain. Encompass refused to take her back and her physician there blatantly LIED to her ER Dr about her abilities prior to discharge. The DR in the ER absolutely didnt belive them as she has eyes on her now and can see how in pain she still is. What they have done is criminal and I am FOURIOUS that they would out right lie to cover their asses. Believe all the one star reviews and try somewhere else, the hospital is now working on getting her transferred somewhere else with, hopefully, competent staff. STAY AWAY is my only advice here.

There were more "hookups" happening than help! It failed to prepare my husband for when he returned…read moreto the real world. So called therapists were just previous patients of this "rehab". They wont let you speak to your wife but for 10 minutes 3 times a week. No one was qualified to give therapy and the advice given was detrimental to my husband's recovery. If you want to be a rehab hopper and take a vacation, this is the place! No self-respecting person in recovery will take this place seriously.

From the owner: At The Valley, we are more than just a treatment facility; we are your partners on the journey to…read morerecovery. As the leading inpatient rehabilitation center, we provide compassionate, evidence-based care that empowers individuals to overcome addiction and rediscover their strength. Nestled in the tranquil surroundings of Rockville, our dedicated team is here to walk with you every step of the way, ensuring that your path to healing is not only possible but filled with hope and renewal. Our residential treatment center offers a home-like feel where patients are fully supported on their path to recovery.

I was told providers/MMI was in network w/my insurance. Turns out, the providers are but if you…read morehave a procedure by Dr. Berman, it's two bills. The provider was in network but the facility bill was not. I was informed of only my co insurance payment- NOT $459 for facility (which is in the MMI office). BEWARE!!!

This is for both their doctors office and their PT center. Their billing and scheduling systems…read moreare their downfall for me. Spend a little bit of money to improve the customer and office staff experience and you would have a good business. As it is, you seem only focused on bottom line and patients are just a dollar sign. Office staff are excellent PT staff is awesome Doctors are good I am finally giving up on them after five years and looking elsewhere.

Great staff members that get to know you and a personal level and try everything in their power to…read moremake you feel better. Cannot say enough good things about all the physical therapists, assistants, and front office staff. If I ever get injured again and need PT I will definitely go back!

Great staff, very supportive, kind and have helped the healing process much easier mentally and…read morephysically.

I have been to NRH now twice for rehab for my poor back. They have always been my first choice for…read morerehab. Love them! The therapists are fantastic! Especially George didn't make me feel incompetent if I couldn't do a certain set; def. made me feel comfortable about my range of motion currently,He explain everything really well as to what is going on with my bad back so that I can understand how to do the exercises better. With the COVID-19 restrictions from the state the physical therapy E-visit is very helpful. -Facility is clean, well organized, and equipped -Love how they print out your "homework" with pictures and instructions of the exercise you should be doing on a weekly. No Con's... really couldn't think of any!! I would recommend them to anyone. Ahmad Pirzada

My daughter has been going to physical therapy at the Germantown location. The staff have been…read moreamazing. They are very helpful at the front desk and we have never had to wait more than 5 minutes for her appointment. The PT that we work with (Blessing) is so knowledgeable and patient with my daughter. She makes sure to listen to her when something is painful and adjusts her approach. I would highly recommend this practice.

I had a great experience at this acupuncture clinic. The doctor was professional, patient, and took…read morethe time to understand my condition before starting treatment. The staff was friendly, and the clinic was clean and welcoming. After several treatments, I noticed improvement in my pain and overall well-being. I appreciate the personalized care and highly recommend this clinic to anyone looking for acupuncture treatment.

Don't recommend doctor did not communitace effectively. I left a with a horrible migraine for…read morebeing in a very uncorfortable Position while receiving acupuncture. I told her before she started and she didn't listen. Waste of money.

I'm grateful for the caring staff at Heritage Hall. They truly live by their values, showing…read morecompassion, kindness, and respect in the care they provide. A special thank-you to Molly, the nurse, for her dedication and thoughtful care. It means so much to know your loved one is treated with dignity. Thank you to Molly and the entire team for making a difference for our family! We literally cried when she had to leave because they had a wait list for long term care. 5 star treatment to their patients.

Food was lukewarm at best and sometimes straight out of the refrigerator cold. On Sunday, August…read more2, dinner was cold American cheese and bologna in two pieces of bread. Ugh! PT and OT often were little more than fifteen minutes on a stationary bicycle. No program discernable. Nurses were usually surly and rude. One time I soiled my diaper and the nurse yelled at me to "clean it up yourself" My roommate soiled his diaper and had to wait two and one half hours for cleanup. Call bells often took fifty minutes for a response. I asked to speak to the administrator (Leslie Raffner) to complain and did not see her in two weeks. There are far better rehab facilities in Leesburg. Choose them over Heritage Hall. Paul G

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.