I highly recommend One Medical because I lucked out with my provider Dr Sarah Dobro who is one of…read morethe most skilled and genuinely compassionate physicians I've ever had. This is not a statement to take lightly because I've moved over 20 times and have had many PCPs growing up. Prior to signing up, I heard One Medical is convenient and great if you don't have major health issues - that last piece is not true if you find the right physician. I had to deal with a host of terrible medical issues this year and was so grateful to Dr Dobro who actively worked with me, while coordinating a specialist team to resolve my problem. She has an incredible memory, is great at her job, and is insanely compassionate - for instance there were several times when she proactively checked in with me - that's like having a doctor who cares about you like their friend! She also places equal emphasis on emotional as physical health and is super understanding. One Medical as a practice is extremely well run and super tech forward - it really is the Amazon of medical care. Everything is just quick and easy. Their app makes it painless to book appointments, request medication refills, request referrals, and retrieve your records, and there's frequent provider availability including an urgent care 24/7 video chat line that's saved me so many times. The offices are also beautifully decorated and posh.

Poor service, disorderly, no communication and they don't care if they waste your time.read more

Absolute zero service when requesting medical records. It has now been nearly 4 months since I…read morestarted a life insurance application and my provider has been completely stonewalled in their request for results of bloodwork that I did with One Medical. There have been calls, faxes, emails, maybe even courier on horseback and nothing has been responded to. I hope that they will respond soon as my insurance application will get denied without their participation Update: After finding the number online and speaking to someone it was a couple minute process to help the process along. The representative was friendly and helpful

I've found One Medical useful for basic, transactional care - telehealth prescription renewals, UTI…read moretreatment/lab scheduling and convenient bloodwork for things like cholesterol. However, I would not recommend them for anything more. Unexpected Billing. I recently went in for a single annual physical. During the appointment I mentioned that a UTI previously treated through One Medical had not fully resolved and asked about another antibiotic. One Medical then billed an additional office visit at $549, on top of the annual physical. I was never told during the appointment that briefly addressing this issue would result in a second office visit charge. I have contacted One Medical to dispute this charge and despite multiple messages, have not received any response. What is worse, the antibiotic prescribed 1. Did not work 2. Was Bactrim, which I later learned is associated with an increased risk of certain birth defects including neural tube and heart defects when taken early in pregnancy (I was in my first trimester). None of these pregnancy-specific risks were discussed with me. Unnecessary testing / poor diagnostic experience. A few years ago, I developed Dupuytrens contracture, including the characteristic puckering in my palm. It was obvious what it was. I asked for a referral to a specialist, but the One Medical provider repeatedly told me that it was likely a callus, because of my age and race. She recommended an ultrasound and reassured me that it would be inexpensive because it was performed in-house. I was charged $700. When the ultrasound did not support the callus diagnosis, she then recommended an MRI and continued to reject my request for a referral.

I saw Dr. Lowenthal a number of years ago; She ended up switching practices/offices and my…read moreinsurance didn't cover me anymore but, in any case, I think my review probably still holds true today. She always treated me with respect even though I was honestly kind of a pain in the ass when I was younger lol. She was always a straight shooter, even if I didn't want to hear it, and she always had my best interest in mind. Overall a great doc- knowledgeable, fair, and kind- would recommend!

I was fortunate to find Sarah when my doctor of 30 years retired. She kindly called me back and we…read morediscussed options for working together. Sarah oversaw multiple tests and bloodwork, after which she carefully went over all the results and made educated comments so I could make wise choices for my health. Sarah really shows great care with her profession and patients. Anyone would be lucky to be under her care. She is a rare bird in today's health care maize

I like Dr. Rosenblatt when you get a chance to see him. He's direct, consultative, proactive and…read morehonest. I dislike that his staff doesn't follow up with information the doctor promises after a visit, and that you need to schedule an appointment 3-4 months in advance to see him, or that it's really really hard to speak to somebody human on the phone.

The doctor is getting too old (73) and impatient to treat patients properly and with consideration,…read more at least older women Joined my partner on a visit because she previously was not getting any answers about issues after seeing him for 25+ years.. Rosenblatt took 20 min to explain how osteoporosis tests are done, what results mean with lots of numbers and percentages, then recommended a medication. She was unclear as to much of this info , which he did not respect and should have known.. When it came time for questions and clarification, he WAS WAY TOO BUSY TO ANSWER any of them and walked out the door to see other patients. Osteo,. meds are VERY serious, have special requirements, and should be prescribed with STRICT orders to eat better foods, QUIT OR REDUCE SMOKING and exercise. I explained she needed PT cause she wouldn't exercise on her own. He blew me off and DID NOT write prescription for PT. She said she wanted a back brace, and without a question, ordered one and guessed at the size. and wrote . The brace provider called and we had to change size. She DID NOT NEED back brace but needed PHYSICAL THERAPY. RECOMMENDATION: Do not let your friend or family member see Dr. Rosenblatt alone. DEMAND HE ANSWER QUESTIONS, even if he needs to walk out the door..

Dr Ranuska, wonderful doctor and a wonderful human being. I've been to many doctors and have the…read moreusual complaints that everybody has heard many times. Not Dr. Ranuska. Has compassion, calm cool and collected, a great listener, not judgemental, highly educated and evolved, and just a caring person. Always offers great information, ideas, alternatives, ways to navigate through my particular issues. Definitely not just a hi, bye, try this medication. He will take the time to thoroughly explain everything. He even answers complicated questions about insurance, my political office work environment, and information on my particular medical issues. Dr. Ranuska is the best. Thank you, thank you.

My experience with Dr. Ranuska has been better than any experience I've had with any doctor…read more With psychiatrists in general, I've had the usual encounters for the most part. I've just been monotonously asked the same questions over and over (that don't even pertain to my situation) and sent with bill after bill. All in all, I've found that most psychiatrists have just looked at me as a dollar sign. This definitely wasn't and isn't the case with Dr. Ranuska. From intake to routine check ups for treatment, I feel as though he truly cares about the path that I'm on and is there to make sure that I'm optimizing and developing that path as best I can.

I have been seeing Dr. Chan for many years. He is very caring, knowledgeable,and thorough, and…read morenever rushes you during appointments..

A few negative but old responses, caused me to respond:…read more Don't listen to them. I've been under Dr. Chan's care since he began practice, decades ago. He is a caring, sensitive man, spends more time w/ his patients than any Family physician I know. He explains things clearly to you, & is up to date ( I know because I've tested him a few times.) His staff adores him and has been with him forever! (Some even stayed w/ him until THEY retired!). That alone says something.

So I just drove from penngrove to see this doctor being told by the receptionist that they will…read moretake my insurance. I called blue shield and had them change this to my primary doctor. I suffer from Trigeminal Neuralgia which is a serious neurological disorder. I was just turned away and told no we won't help you because our receptionist told you the wrong information. What a joke. Thank you for turning someone who really needed help away. Blue shield is the worst since I had to drive from penngrove to San anselmo to find a doctor just to be turned away while in the middle of having an attack. This is the prime example of how our healthcare system doesn't care if you are sick and dying. To walk into this mans office while in pain, severe facial swelling, and bleeding from my nose and be told sorry won't see you... wow.

I am extremely reluctant to write a negative review of Dr. Werschky, but I feel I need to. I have…read moreseen him three or four times over the past several years for several acute illnesses, which he always treated competently. Dr. Werschky's bedside manner is great--his demeanor and banter are relaxing and comforting, and he asks a lot of targeted questions. As John W. noted, the office facilities and equipment are dated, but I don't consider cutting edge environs a requisite for solid general practice medicine. Dr. Werschky's receptionist, though curt, is very nice once you break the ice. The huge, glaring problem I encountered, however, was as follows: My wife and I have a newborn. On advice from our (stellar) pediatrician, Dr. Martin Ernster of Golden Gate Pediatrics, I decided to get a TDaP (tetanus, diphtheria, and acellular pertussis) vaccine booster, as my last round of immunizations had been well over ten years ago. I scheduled an appointment with Dr. Werschky (finally reaching the office after leaving three unreturned messages) for the vaccine. When I arrived, Dr. Werschky gave me the TD (not the TDaP) vaccine, instructing me to get the acellular pertussis (the "aP") vaccine on its own from a separate provider. He broadly suggested I call "a travel clinic" to find the pertussis vaccine. I called all of the travel clinics I could find, plus the Safeway pharmacy--none had the pertussis-only vaccine. I called Dr. Werschky's office back and through his assistant he told me to "just go and get the TDaP" from Safeway. Concerned about potential side-effects of over-vaccinating, I called the San Francisco department of health and spoke to their director of medicine. He advised me that, given the not insignificant potential for a serious side-effect of too much tetanus vaccine given at too short an interval, I should not get a TDaP vaccine on top of the TD vaccine Dr. Werschky had already given. Not knowing that the stand-alone pertussis vaccine no longer existed might have been excusable--no one can keep up with every change in an industry. Advising me to get the TDaP vaccine on top of the TD vaccine without first researching and notifying me of the potential negative effects of doing so directly endangered my well-being. Now, instead of side-effects, I just have no pertussis immunity, which puts my baby's health at risk. This degree of carelessness in a physician is shameful.

Chanel is helpful and available. She is good at talking through options and answering questions.read more

She referred me to an OB/GYN. Before that she had all the blood test ready for me.Then I delivered…read morebaby smoothly. Very responsible medical provider.