I recently purchased a house. Kathy Anglin represented the seller and I was the buyer, so I have direct customer experience with her.
Here's my original post on Yelp:
Paperwork was slow and when there was a snag at one point, Kathy flew off the handle and yelled at people. It was quite the sight -- not constructive at all! She didn't do her job -- didn't do the things she promised, didn't deliver paperwork, everything was somebody else's fault, didn't take responsibility.
Honestly, I'm not sure why Kathy is in real estate if she flips out over details like that. We closed the transaction in spite of her, so all's well that ends well. But I wouldn't work with her again.
UPDATE: Someone at Austin Realty told yelp to remove this review because I didn't have direct customer experience of Kathy. That's not true -- I was the buyer and she represented the seller -- I don't know how more direct it can be.
Since Kathy has convinced yelp that I don't know what I'm talking aobut, here are the specifics of how Kathy screwed up:
1. The seller gave Kathy a disclosure for a variance -- I didn't receive that paperwork til two days before closing (after my option period was expired), but the seller said he'd given it to Kathy months previously. Illegal. Realtors are required to provide all disclosures in a timely way.
2. When we presented our offer, it took a couple of days to get the standard disclosures -- typically that is available before even making an offer and always available immediately after an offer is made. Sloppy. (Don't know if this is illegal in Texas.)
3. After our offer was accepted, Kathy said that she'd order a septic inspection and have the owner come from out of town to sign paperwork. A week later, when we asked how that was going, she said that she hadn't done either of those things. She didn't consult with us or notify us, she just didn't do what she'd said she would. As a result, the septic inspection results came only after my option period had expired, making it impossible for us to untangle any issues. Sloppy and unprofessional, maybe illegal.
4. When the late septic inspection caused the revelation of an illegal encroachment, there was little time to deal with it, and I spent two full days on the phone organizing surveys and legal documents -- work that Kathy should have done. Disappointing and expensive -- sucky, since the $800 cost of fixing this wasn't in my budget but the owner very graciously agreed to pay half.
5. Kathy had acted as the agent for the previous sale of the house eleven years previous, and it was her job to know about the illegal encroachment (that was created during repairs during the previous sale). When I asked her to contribute to the $800 cost of fixing the illegal encroachment, she sent me a nastygram email full of capital letters and exclamation points. She also yelled at my agent and at the buyer (twice). Unprofessional and terribly disturbing at a stressful time of trying to buy a house. As a buyer, I need the seller's agent to be calm and professional and this was an epic fail on Kathy's part.
During the yelling session with my agent, Kathy threatened to stop the sale to me because of my complaint. Since I wanted the house and we were three days before escrow close (because of Kathy's slowness), I had no choice but to pay up. Borderline illegal -- at that point, it's not clear if she could stop the sale, and if she did stop the sale, she'd be screwing over her customer who had been trying to sell the house for months in a very slow market.
6. Kathy confronted me at my house and said that the seller had "thrown her under the bus" -- blamed her for things beyond her control. Maybe she didn't know about the illegal encroachment, but it's her JOB to know these things and the error happened on her watch. I never once got an apology or any conciliatory moves -- she didn't take responsibility, just blamed other people and yelled about how she wasn't making any money on this sale.
7. When talking about my house, in an email, Kathy said:
It appears it has been a gentleman's hand shack for years.
I don't think I even want to know what that means. Is "hand shack" some Texas code?
8. The house was for sale for months with no offers, but then in a meeting at the house with buyer/seller/agents, she said that the real estate market was recovered and fine -- blatantly not true in rural Texas and everyone at the table raised their eyebrows. Pretty insulting to the seller who had been doing all he could to get the house sold more quickly. It was totally unprofessional and a slap in the face to the seller.
I agree with the review from Benjamin -- if Austin Realty spent as much time on providing excellent service as they do on griping to yelp I wouldn't be complaining. read more