Turns out RealPage collects information by your name and birthday and not your social security. Therefore, there is a risk that anyone's information could show up on your consumer report if you have the same information. This is terrible! It literally can slow down your process of getting the apartment you really want and risk your chances of missing out on it. RealPage needs to do better and pick a better process! Very inconvenient. I have yet to have anyone reach out from their company like the others from my review either. read more

This company must recruit from the very bottom of the barrel in terms of grades and intelligence. I have never encountered people who were so genuinely stupid. They use antiquated methods and refuse to adapt to the 21st century and are helpless. They purposefully lose things they ask you for, send 2 dozen duplicate requests without a thought, and make it exponentially difficult to do business with them or anyone. Contractors there are way better options, find them. read more

I understand this is a Platform-as-a-Service company for property owners and that their platform is designed to make things easier for the property owners to lease/rent... but their customer service agents answering the phones are ABSOLUTELY NOT EMPOWERED TO DO ANYTHING. My husband and I have had a dispute open with the service since 3/10/21 and we've submitted the supporting documents indicating that the issue was resolved with the agency that had reported a problem. Not only have we received zero calls or emails relating to the dispute, the phone support agents we've been routed to over this entire period have ZERO insight or ability to expedite the disputes. We've been waiting on a resolution to this dispute so that we can finally move into an apartment that we ostensibly approved for, and we're running out of time. My advice for the suits up top? Hire 5x the staff. Empower your phone support people to handle disputes and phone calls IMMEDIATELY, RIGHT AS THEY COME IN. Be more transparent about your capacity and ETAs for resolving disputes electronically. Make your algorithms and searches better and more accurate. This service DIRECTLY IMPACTS people's ability to be housed. You should treat that like a doctor should treat their patients: with the UTMOST of care and diligence. Strongly recommending that any renters/applicants looking at commercially-managed apartments to avoid any location that uses RealPage or On-Site.com. Period. read more

update..thanks so very much to paige!! as promised she expedited my issue being resolved...and i truly do appreciate you...within 3 days i was contacted by her staff, and they did investigate, and send me an updated evaluation..the sad part is,, the property i was seeking had informed me inaccurate information..i was previously told that once this information was investigated, and found not to be truthful, i could proceed with my approval...as the score..nor income, was a negative factor in my approval for the unit..but not true..even after the numerous calls from paige's staff.. as well as myself..the email of completion, and a zero balance on my record..i have now been informed that i will now no longer be eligible for the occupancy...smh..a 718 credit score...along with more than enough financial. ability, debt to income ratio adequate..the original issue as per this data has negatively impacted me...and the truly saddening fact is i would have felt safe in this location..which in this day, and age is of extreme importance...but as for paige..thanks so very much..you are definitely a woman of your word..and im thankful for all u did to help my issue... read more

RealPage - Real page wrongly stated that this company had placed a 500.00 judgement on my resident file..As you can see that is extremely false - Software Development Near Me - Richardson, Texas

This is the most corrupt company. I have been serving our nation for 11 years now, and have moved a lot. Not once have I been denied for an apartment. I applied to a nice apartment and they denied me because of real page and their inaccuracies on their checks. Now me as a service member has no home, and is now trying to balance work and finding a place. This is ridiculous and I have been working with the on base JAG to blacklist apartment complexes that use this company from military personnel. read more

Add me to the list of people turned down for apartments because of this horrible company. I was denied an apartment today and decided to look up my credit report and public records I could get my hands on easily. I was reassured my credit remains excellent and the only thing I have to be ashamed of was not stopping fully at a stop sign in 1999. I then called the customer service line and was directed online to a form that was SO CLUNKY it wouldn't let me update my name from Jen to Jennifer. I'm so mad! I hate that I am going to have to go with an entirely different apartment and rental company based solely on this. read more

I was unable to add my payment method due to RealPage's system saying "could not verify my identity". I saw there're some similar cases here and it seems to be a credit issue. As a recent graduate international student I just got my SSN last week and I'm feeling hopeless now. I am able to pay the rent but RealPage's system just doesn't let me. This is just ridiculous. read more

RealPage - Software Development Near Me - Richardson, Texas

Denied for an apartment that uses this company as a background screening tool for a misdemeanor in 2018, which has NEVER caused me any issues. My income is 3x the rent without even including my fiancé's who's is double what I make. The apartment complex has even attempted to dispute this denial. Now I come to see this happens to various other people. Really disappointing as we had our hearts set on this beautiful home. :( read more

I would give 0 star if i could. I have an excellent credit report and application was declined since real page couldn't reach to my credit score. Big SCAM! read more

My apartment complex uses this payment system online now and charge $35 as a "convenience fee" How convenient right? it went from $28 to $35. Rent inflation is happening all over and more fees added just to pay online. read more

Edit: don't let the reply from RealPage fool you my issue still has not been fixed and now looking into law firms to assist me with remedying this and collecting damages Rejected by apt based on incorrect information on background report given by realpage. Constantly given runaround. Forced into hotel while in limbo. read more

I have tried several times to get false info removed from RealPage records, and using the customer service lines has been a total fail. I am hopeful someone can resolve this issue. read more

What a nightmare! My roommate and I were denied for an apartment due to an alleged eviction on his record. He disputed it and after a bunch of general emails from RealPage, they sent an email stating their findings were accurate based on our local district court. We went onto the district court website and discovered no filings for him, but found that his sister has an eviction. He and his sister have the same middle initial and last name and they have almost the same name, but her's has an A on the end. I'm aware that judgments are filed by name, so the judgment screening would have been done solely by his name, which makes an error the first go around understandable. However, what is not understandable is that the findings were also deemed accurate the second time when someone should have been physically verifying that the results were accurate. After calling RealPage to explain the situation, he was told to go to the court to get a letter from the court stating he doesn't have an eviction, which doesn't make sense because the court is not going to get involved in a third-party matter. I'm sure they would provide him with a copy of the civil record (it's public record after all), but the screening company can see that on the website themselves if they actually took the time to research and verify his claim. RealPage finally told us that we could provide the record from the court website and they would re-work the dispute. I find it ridiculous that he is having to do legwork for what is a clear error on RealPage's part. We got denied housing due to this. I'm grateful that we're not in a situation where we needed to move immediately because we definitely would have been in a bad situation! read more

***UPDATE *** Upon leaving this review I did receive a message from Paige and my issue was resolved the following day. I did have an employee reach out to me via phone after supplying Paige with my information and am now able to move in to my desired apartment. 5 stars for Paige! I was denied an apartment for my nonexistent "criminal background". Was told it would take up to 5 business days to get my consumer report from RealPage and of course RealPage is unable to tell me any information. I do not have a criminal background save for a case that was dismissed close to 20 years ago. I have been working as a nurse for many years and not ONCE have I had ANYTHING come back on a background check. I need this resolved NOW, not in 5 days! When I call the provided number it is only a recording with options to press, none of which lead to a human if you are not a property employee. read more

I applied for an apartment and the leasing department is using RealPage to screen for credit worthiness. They pulled my credit report from EquiFax which came back completely perfect and flawless with perfect credit, no criminal history and no fraud alerts on my account. I spoke with EquiFax directly who assured me the report showed absolutely no indication of fraud. I then received a bogus email form RealPage stating "Thank you for your recent application. Your request was carefully considered and is approved with the following condition(s): Additional deposit of two months rent This adverse action was based on the following reason(s): Fraud alert." I have called the RealPage consumer support number multiple times and we discussed that there was no fraud on my EquiFax report. They simply state that they do not understand why it is there but they have no ability to change it. What is this bogus fraudulent company? They are ignoring the EquiFax report and placing a fake fraud alert on my account with no true customer support? Beware - avoid this company at all costs. read more

This RealPage/LendingDesk screening process is a farce and Camden Farmers Market really should consider going with another service provider, especially after reading many reviews of people in my same situation. I am another applicant that was denied because of an error when pulling my report saying that I had an eviction record although I have NEVER been evicted from a property and have excellent credit. It was likely due to someone else's record with a similar name but I won't know for at least a week at minimum. Don't waste your time calling consumer support because they cannot pull any records, they cannot give you a status update, and they cannot even help you submit a dispute or a request for a consumer report over the phone. They cannot give you a timeline of when to expect a response after submitting a dispute. All they will do is direct you online to do what you need. Maybe RealPage should cut the cost from having a call center that can't help you and invest more to improve your broken screening process. I would love it if I could get help or have my dispute expedited because the rental property I am applying for is near full occupancy and will only hold the apartment for me for a week, and I have already given 60 day notice on my current property that will lease quickly because of demand for this floorplan. This is a huge inconvenience. Update: Did more research... According to BBB press release in October 2018, this company has a government action filed against them and are paying $3MM settlement for violating the FCRA from matching up renters with wrong information. read more

If I could give this place a 0 I would!!! I recently applied for a lease for grad school, but I was declined because of false information that this place gave them. I have no criminal history whatsoever, and all of the sudden it shows that I have 4 offenses in a county that I have never been to. It is frustrating because good apartments are available now. I submitted a dispute and I was told by a representative that there is no timeframe to resolve this matter! Seriously this is nuts. read more

Got my first billing from RealPage. Then difference between what they've billed me for and what I actually owe is more than $300. There isn't any itemization to account for this difference. There are amounts from November of this year, which was before the complex I live in began to work with RealPage. And I've already paid sewer / trash / water for that month. There's a billing for gas from November. Guess what? My complex DOES NOT HAVE GAS. It's electric only. Also, there's a "Pre-tax beginning balance" of negative $85.00. How is it possible to have a BEGINNING BALANCE that's a negative amount? The reviews are real. read more

My boyfriend and I got denied for our apartment simply because his father shares the same last name as him. It Showed an eviction he had from years ago. We sent in documents proving that it's his dad with his SS and birthdate. He's tried emailing and calling daily to dispute this error but after a week our dispute is still being "processed." Our move in date is TOMORROW and we are about to be left homeless. I'm writing this review to get this resolved by end of today. Please, Paige could you please help us? It would be greatly appreciated. read more

My wife and I finally found an apartment that we could afford, after scraping pennies to live in hotels, and had our leasing application denied. The application fee alone will set us back a month if we can't get this resolved. We've contacted the property, they say contact RealPage, we try to contact RealPage - 3 hours and 9 phone numbers later, still can't actually talk to a person. We've requested a copy of the report, but no timeline. We can file "Dispute Form" but truthfully can't even figure out what we're disputing. What a stressful life experience resulting from finally almost seeing the light at the end of the tunnel, only to be knocked back into the dark by a reporting agency :( read more

I applied to an apartment & received a denial notice due to RealPage stating "rental history unsatisfactory or insufficient".. i have never been evicted or denied for any other apartments in the past. Upon reading previous reviews, clearly it's common for this company to provide inaccurate information and that's very troubling read more

I am writing in hopes that there is an immediate urgency, on this manner as this is absolutely, ridiculous. I received a rejection letter from the leasing desk-Transunion, stating I had "unsatisfactory" credit. Before sitting down, with the Millennium at High Street, I let them know that I had already paid off my balance from a previous property in the event it showed up on my report. I also, gave them the receipt for proof. The same day, which was 5/2, I filed a dispute and worked for the greater half of last week following up and letting them know the urgency. I was supposed to move on 4/30 - and since then have been homeless waiting on the approval letter from leasing desk. After calling the Richardson location, I was told by a manager that they have escalated the situation and would be notified once it has been handled. However, was unable to give a specified time as it could take days, weeks or months for an update. That is unsatisfactory, as I have already stressed that I am currently without a home. Furthermore, both Experian and credit karma have both updated that the account is a $0 balance, as well as Transunion. So, I am bit frustrated as to why Transunion has not reported it to Real Page. I need this to be handled within 24 hours, as the apartment complex cannot hold the unit any longer, Help PLEASE! read more

I am so terribly frustrated. My husband and I both have great credit scores, and have applied to apartments in multiple occasions and never had a problem. Of course this is the first time the leasing company is using RealPage and we get an email saying we are denied due to Rent History? We have never been evicted or been late. In fact, one time we even didn't have to pay deposit because of our great rental history. I tried calling today and turns out I have to wait for business hours to try getting an explanation and getting everything resolved. Meanwhile the leasing office can only hold the apartment for up to 48hrs!!! I really hope I don't lose this apartment due to RealPage's mistakes... Update: after posting my original review, Paige and the team contacted me directly and were able to resolve the issue for me. Still will give them 4 stars due to the fact that I had to wait until Monday, but really appreciate the fast turnout. read more

Hello All, Needless to say I feel defeated. I applied for an apartment knowing that I have everything I need to qualify. I have work for the State of Florida School Board for over 20 years as well as run a youth basketball travel program. I have lived in the same location for over 13 years. I have no negative things on my credit and never missed a mortgage payment. Additionally, they stated that I have a criminal record. In the one court case I had over 10 years ago adjudication was withheld and the case was closed. No charges, No convictions. Income wise, I make more than 3 times the rent and I have no debt. I'm still baffled as to why I was denied. Most of the information is inaccurate and now I have to start my search all over again, soon I may not have a place to go. read more

Update to my review. Ms. Paige (owner) reaches out to me. I provided her my parents information and she looked into the issue. She resolved the issue and had someone to reached out and update them as well as the leasing office. Thanks Paige. read more

They have inaccurate information. I provided them with the letter of a $0 balance, The manager of my old apartment communicated that I have a a $0 bab balance but they refuse to update and delt the record. They are not EVEN IN AMERICA. SHAMEFUL TO AMERICANS read more

*BELIEVE THE REVIEWS* I wish when applying for an apartment you knew ahead of time who would be doing the background checks. Myself and my partner applied for an apartment last month. We were required to pay a HEFTY deposit which neither of us could understand why, nonetheless we agreed because we really wanted the apartment. We both of course requested our consumer reports as we wanted to see what was used to determine the outrageous deposit that we had to pay. We just got our reports back and they are the furthest thing from the truth. Mine says that I have serious delinquencies and collections, but none are present on the report. I have 4 accounts and they are ALL in good standing. My partner has a negative collection account that doesn't even belong to her. The report clearly states that medical and educational accounts are not taken into consideration when in actuality they are. I have a lot of student debt, however the account is in PERFECT standing! Now we have to dispute the inaccuracies which I know will be a headache within itself. My job as a consumer should not be to double check a COMPANIES work. Not to mention I have TWO inquiries from Leasing Desk on my credit now when I only applied once. They deserve negative stars and their business shutdown. We both have jobs with government agencies that require good credit so how is it that we were qualified conditionally for an apartment is beyond me. Especially without ever having this issue with an apartment community before. I never write reviews because I'm not easily angered but this issue is one I can't just overlook. read more

Update - I called today and all they could say was complete the online process. I asked for a manager to speak to and he wouldn't give it. He wouldn't even give me his whole name. If management reads this Mark R. is incompetent and needs to lose his job. This is ridiculous. I applied for a rental today and got denied. I have been renting for a very long time with a spotless rental history. The complex that I applied to told me that my issue could be related to an eviction of someone with a different name at one of my previous apartments. This is ridiculous. I am about to be homeless because of this next week! read more

We do not have criminal records, yet they actually pulled fictitious criminal records on us, pulled public records neither of us have and said my husband who makes 100k a year, doesn't make enough to pay rent under 2k a month and when you dispute they say, well we HAVE to be right cause ya know name and birthday, which somethings obviously wrong when people who have military clearance now have criminal records...this company apparently is doing this to everyone, they need to be out of business now * After review we also noticed they purposely lowered our credit scores, mine was lowered by 120 points compared to other pulled reports and my husbands was lower by 140, which I believe is fraudulent. Will be contacting a lawyer and HUD; as we are concerned if this is in conjunction with the rental office as some form of discrimination. read more

I am also having a issue i applied for amli Tuscan davie Florida ,and i was initial approved then denied a day later stating missing info then i called real pages they told me they can't give me a reason i must wait 30 days and that i have incorrect info or a lock on my credit report ( all not true ) ! Now this needs to be fixed as the leasing company took my money and nobody can not give me a real reason of my denial i monitor my credit report and i hold a good job and i am beyond upset and feel this is a scam to get application fee . My name is Gianni knott i want to know the truth of my denial and i have contacting better business bureau and housing department . Reading these reviews clearly there are some real bad issues going on here !! I am beyond upset i find no star Still no response this a scam company read more

RealPage - Software Development Near Me - Richardson, Texas

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I was denied for an apartment because of my rental history record, which is clean, but according to the local property manager LeasingDesk / RealPage says I was evicted, this is ridiculous, I called customer service and all they did was direct me to a website which wouldn't load, I submitted a ticket, and then got a blank email! Companies that deal with peoples livelihoods should perform better in this day and age! *Update* Paige and the team at RealPage quickly addressed my concerns, and through research it was determined my record was clean and that the property themselves had made an error, still leaving at 4 because of the original experience with submission and customer service read more

Reading the reviews, now i understand why i may be having issues. I signed up for Automatic Payments to remit my rent at my apartments. I have had the same checking account for 30 years, and i was rejected for NSF? Then i was told that i "had" to go run down either money order or cashiers check. i could not use personal check or re-enter my information. I spent 90 minutes of my precious day doing this. i was hit for NSF fees plus late fees from my apartment. i re-entered my account info and did a test fire for $1. Again rejected. Do not appreciate being treated like a deadbeat common criminal for a mistake on their end. All apartment mgmt companies should avoid doing business with this establishment. read more

My apartment complex uses RealPage to make payments online. I've always paid on time by check but was going out of town for work for a couple of months so thought I'd use this service. This service is deceptive in that they show the amount you owe but it may not be the true amount so charges begin to accumulate that you're unaware of. I discovered a month later, that I'd accumulated about $400 worth of late charges. I always paid the amount that was shown in the portal. I had to go to my apartment manager and plead my case. They said they'd reimburse me but I've seen nothing yet. I'm moving out next week so maybe I'll see it then. The apartment management even said they don't recommend anyone pay online because of this problem. read more

I'm trying to rent a new apartment found out the apartment complex uses this company. I've already paid $270 in fees to the complex just to have Real Page decline me saying my equifax credit score is lower than what Transunion reported and that I have a criminal record. I have never had my credit score decreased because of sidelining when the other accounts are utilizing credit at under 8% and are paid in full each month. I have never had a criminal record and have two other background and credit checks done by my employers in the last 6 months to prove it. This company is grossly negligent in the way they run these background checks and cause people to lose money due to their negligence to verify information before sending it to apartment complexes. We're in a global pandemic and I am one of the lucky few to still be employed but now cannot find a place to live due to Real Page's negligence. I warn everyone to avoid this company if possible. Will soon be reporting to BBB and AG if not resolved because I know if they providing FALSE information on me, I can only imagine how they are treating those less fortunate than myself. UPDATE: Be prepared for them to say they will be in contact you then not contact you. Luckily, the apartment complex saw these people were negligent and approved me but beware those less fortunate than myself who may not have the means to prove their clean record. read more

**FINAL UPDATE** Two days after this first came up, a representative (I believe Tara?) has been thoughtfully and diligently working on my dispute. Everything has been resolved already!! I cannot believe how fast this was handled and I am extremely appreciative of her tremendous work. Although the whole situation was stressfull, I urge anyone to simply reach out to them and communicate their situation - my contact was efficient and fast to act. - - - **UPDATE** After my original post, Paige reached out to me very next day to help resolve the issue. Prompt for sure! As of this writing, the dispute still needs resolution, but I can at least say the group is attentive to my situation. I should point out that people that are reviewing this group likely have an issue...unfortunately one doesn't praise a screening company when they are cleared since it only meets their expectation. A bit unfair really... As before, I will re-rate and update this review based on my own experience. - - - I was just denied an apartment since my report says I have a criminal history, which I dont. If I had known this would happen I would have started looking for another place a while ago. Now time is crunched and me and my girlfriend will be homeless in about a week. I ordered the consumer report but who knows how long it will take. Then issuing a dispute I see can take as long as 30 days... It's a shame that housing agencies will use their service when clearly there needs a lot more done with this to ensure accurate information. read more

Update: Well, that was a fun anxiety filled week. I got them to remove the criminal history from my record (it was a single traffic ticket). Paige reaching out definitely helped, but it took a full 5 days to get traction anywhere. I'm thankful that things got cleared up, but I'm stunned this even happened in the first place. Maybe it's me, but I feel confusing a traffic ticket for a criminal conviction is something that shouldn't happen. I struggle even giving 4 stars, I feel 3 is more appropriate, but the friendliness of the staff and the fact that it did actually get cleared up are making me bring it up to 4. read more

Update: Consumer report received, everything in question is traffic related. The report literally says "none found" under offenses but the denial stands! This is the result when algorithms and illiterate humans are put in the position of decision maker. My rental application was denied due to inaccurate criminal background of a co-applicant. Looks like it is time for the FTC to sue Real Page again. 3 million dollars in 2018 wasn't enough to get their attention. Their process has obviously not improved one bit. Property managers be warned. Thanks Real Page for monetizing the misery of potential tenants. Also, have yet to produce the consumer report which resulted in the denial. read more

The sales team promises you a streamlined process to make sure your vendors meet your requirements but what you get is anything but. As a vendor I have had to increase my prices for all property management companies that use this horrible service. It adds hours of headaches and paperwork to a simple process. You may not notice it at first but any property management company will see your invoices from vendors ballon as they have to increase the prices to cover this increased cost of doing business. For example I provided a one time service and I have been working for 5 months to get paid the original invoice was for $1500. The additional work required by real page the back and forth with customer service and the additional insurance requirements have increased the invoice to over $3500 at this point. Every property manager I talk to hates it. Do yourself a favor and avoid this service. read more

**UPDATE** Paige contacted me and the issue was resolved in 24 hours!! Thank you so much Paige! I'm so upset that the apartment complex that I applied for uses this verification company. I am moving to another state in less than two weeks, and who would have ever thought that it would be this hard to get an apartment...especially with decent credit and finances to pay the rent. I submitted my application to an apartment that I really would like to rent from and was denied. Turns out I had a balance from a previous apartment that lived in three years ago that they never notified me about. Ok, fine. So I pay what was owed to the collection agency in full, they send me documentation that is paid in full, zero balance, and will be removed from my credit report in ~90 days. I call the apartment the next day to let them know, because why wouldn't they take my proof of payment and zero balance and approve me? Simple, right? WRONG! I was told that I had to call leasing desk and provide the proof, no problem! Called and had a representative that had a bit of a language barrier and gave me incorrect information. Called the apartments back because I'm obviously confused at this point (never even had to use a third party to rent an apartment...ever) and was told that I needed to call leasing desk back to file a dispute. Dispute what?? The debt was mine, I paid it in full, and here is proof! Called leasing desk and was told that the investigation could take up to 30 days! I need a place to live when I move from another state! I don't have 30 days! And why would it take 30 days if I have already submitted proof that the balance is paid in full??? This is so stressful and I have a daughter and we need a place to live! I can't believe apartment complexes use this awe fulservice. I'm praying that Paige contacts some so that I can't get this resolved because my daughter and I will be living in the car in two weeks at this rate smh... read more

I applied for an apartment that uses RealPage and it shows we have a balance with an old apt complex when we actually don't. We have 2 babies and need to move ASAP and we just can't. I disputed and even after the dispute it says it's an accurate information. That's not right and not fair! read more