HONEST REVIEW (UPDATE 9/29/2025):
Power went out AGAIN! This time while I wasn't home. I called to have the power restored as usual expecting the power to be back on within an hour or so as it had been the week prior.
This time my experience was VERY different. After 2 hours, I used the text number they provide on the website asking why the power hasn't been restored. The reply was the following,
"Good evening, sorry to hear about your power. Have you tried calling ComEd? We do not have the ability to restore power nor shut down power in your unit.
Is this from certain outlets? If so, we can have a unit inspection and see what the issue is"
My reply:
"How disappointing... Actually, you do. The power is included in my rent. I'm located at ******. Normally when I call, someone restores the power."
I was genuinely disappointed because I never had this issue before. They told me they would put in a work order and page maintenance. That was at 6:45 pm. My first call was at 4:57 pm. It's now 8:28 pm (and counting) and power is still out.
It has been out all day and this is supposed to be an EMERGENCY service. Lord knows that if I had access to the power myself, I would have resolved the issue on my own, but I feel like I'm dealing with utter incompetence.
I called again around 8:05 pm, and the woman who answered lacked customer service skills. Common things like showing empathy and LISTENING. Of course, I'm frustrated! You're going to hear it in my voice, but I won't dare take it out on an employee.
The woman who answered asked how she can help. I told her my power went out and it needs to be restored. She told me the same thing the person via text told me. That was baffling because with any call I made prior to today, I never experienced this level of pushback when I told them my situation.
When I responded out of frustration and told her "We've been through this before" (speaking about the company not her), she lashes out and says, "Sir, I never spoke with you!" Who trained her to speak to tenants this way? Then when I tried explaining why I'm telling her this, she talked over me and ignored everything I said.
I told her the arguing is quite unnecessary. I'm frustrated with a power issue that's supposed to be treated like an emergency and the company seems to have shapeshifted into a rude and totally incompetent group of sociopaths.
All I wanted was my power restored so I can not only keep the food in my refrigerator, but charge my ebike battery for work the next day, charge my phone so I can wake up for work in the morning via my alarm., and complete several tasks I need to do on my computer for my job.
I don't complain. I give companies the benefit of doubt. This completely destroyed whatever faith I had in this company. Now I'm saving to move at the end of my lease.
If you're an employee at Real Realty, please understand that I was one of the people rooting for you. You had me in your corner. That ended today because you seem to hire people who lack the appropriate skills to serve your tenants.
LISTENING IS AT THE TOP OF THE LIST‼
Update from Google:
It's 11:09 pm and my power is still out. They have paged the property manager several times apparently. I don't know what to do anymore. My anxiety is through the roof about all the adjustments I need to make in order to be successful at work tomorrow. At this point I can't even come up with words to describe what I feel. Frustrated doesn't begin to describe it. read more