I want to thank Hammond Elderly Apartments Maintenance Staff Allen, Robert, and Tarrae for taking…read morecare of my maintenance request so fast and being friendly while doing it. Thank you Hammond Elderly Maintenance Team

When I called this facility the woman who I spoke to was rude and unprofessional. She interrupted…read moreme and angrily TOLD me what I was going to do. I never got to speak with the manager about the concerns. I then called their Corporates offices in Indianapolis and no one ever called me back about the issues that were presented.. They seem more concerned about collecting rent and dodging resident complaints, than addressing them in an professional and compassionate manner. I suggest speaking directly to current residents before making the move or moving an elderly loved one to this facility. My next complaint will be with the BBB.

I used to live here and it was the worst decision I ever made. The summer of 2024 my central air…read morewent out and the would not fix it and then in fall of 2024 I noticed that my heat did not work and I asked them to fix it. I asked many times if they could fix it and ever week there was some reason why they could not fix it and in December when I moved they charged me for breaking my lease. And did I mention the roaches they would come once a month a spray under my counter and they was it I had to hire my own exterminator to try and get rid of them but the whole building had them so I could never get rid of them. Don't move here

Maple Leaf apts. is keeping our security deposits erroneously. They kept over $1,300 of my daughter…read moreand $813.00 of mines. The apartments are mold and roach infested. You have strangers sleeping in the laundry room or loitering in the hallway all hours of the night. In the wintertime I had absolutely no heat. I was told that I was responsible for putting plastic over the windows that was misfitted and letting cold air in the apartment. The maintenance workers are lazy and sloppy, wasting paint all over the apartment and taking forever to do simple jobs. The apartment manager has mood swings, she is also very, very unprofessional she doesn't know how to talk to you without getting confrontational. They will literally stop answering the phones or emails. My daughter and I both have section8 and we were being threatened by the apartment manager every other month that we were going to lose our section8. She uses her employees as her personal bodyguard she also sends the young male maintenance workers into the apartments with keys after just knocking one or two times. They came in my apartment and sprayed roach spray while I was asleep, I have asthma, woke up and could not breathe. They do not shovel the snow in the wintertime except for their own walkways and parking spaces. It is only one elevator per tall building, and it doesn't work half the time. The people that fix the elevators don't come out on the weekends. All of the employees live onsite, they get all of the new appliances first before the other tenants. University Park is a slum suburb, especially in Maple Leaf apartments.

They don't do a good job keeping up with the landscaping especially between the garages and…read moredrives alot of weeds and just dirt. I spent the first month cleaning up paint splatter everywhere from the top of the fridge to the bathroom floor. They don't paint the entire place between tenants they just touch it up and it looks bad.

Love this place! My neighbors are great, the office staff and so friendly, kind, and attentive, and…read morethe maintenance staff are also skilled and attentive. Haven't had any issues here at all. The apartment is also beautiful and the perfect space for our family. Highly recommend!

Since new management took over late 2023 things have improved. The office staff is friendly and…read moreknowledgeable and follow through is finally a thing. The maintenance staff Angelo, Javon and Kyle are friendly, very knowledgeable and take pride in their work. Being an older property there are going to be some issues related to that, however it's nice to finally have a team in place that cares about our concerns and takes them seriously. The apartments are big in area and I feel very safe here. Would definitely recommend this property for individuals of any age from young adults to retired folks, or families with children. Great location with tons of restaurants and shopping located within 5 to 25 minutes of the property.

Alright at first, then went sharply downhill…read more Pros: Nice pool, well kept grounds. Cons: Animals in walls, dishonest office staff, mediocre maintenance (refrigerator door put on upside down after refrigerator went out and had to get a new one). Not all electronics work in apt (thermostat, intercom), sliding door didn't lock and wasn't fixed. Our apartment had animals in the walls which made a lot of noise in the middle of the night. One night an animal started eating through the drywall in our bedroom and was sticking its paws out into the room. I called the emergency maintenance line and no one ever answered my call. Had to barricade the bedroom door so when the animal broke through it wouldn't be free in the apartment. Went to the office the next day and they offered to put poison in the wall, but didn't care that there would be a smell of dead animals in the walls. Poison was sprinkled in one wall and the animals kept coming back. 8 subsequent calls were made over 4 months time and we were told they would think about fixes, but nothing was ever done. POOR customer service.

My apartment is wonderful! And the staff is amazing! Good workers! Great location! Would recommend…read morethe company!

The apartment is nice when you first move in but it quickly falls apart. The pain chips, the sink…read morechips, the blinds chip, even the "granite" chips. You can hear everything through the walls as they are paper thin, even a cough from your neighbor sounds like they're standing in your living room. The management office is unbelievably rude, especially the AA woman. My dishwasher flooded and the water was up to my ankles, trying to get maintenance out to your apartment is a joke. If you complain to management they start doing spiteful things such as sending packages away, even going as far as writing up false noise complaints. The reason I know they're false is because the complaints didn't start until 3 years after I lived there and my neighbors assured me that they never complained or heard any noise (outside of standard living) coming from my apartment. There isn't many up to date rental properties in highland but I promise this place is NOT worth it.

I have been living here a couple years now and I love it here. First I want to start off with how…read moreamazing the owner of the building Joe Kotso and his daughter Katherine are. I don't care what time of day or night it is when I call them they answer and promptly do whatever I need done. The secretary Nicole is so nice and funny you hate to hang up the phone or leave the office. Not to mention how helpful the extended family members are. I genuinely enjoy living at the camellia apartments.

Horrible Apartments When you call someone for maintenance they barely come or would come but come…read moreback months later. People be stealing out of the renters cars