Great place to live . I'm currently paying for housing and I do believe that I will be here for…read moreawhile. Very quiet neighborhood

The new building owners have made it hard for my 81 year old grandma to even pay rent. I don't…read morerecommend this apartment is because this made the rent unbelievable high and I think they need to lower it.That is why I give this apartment complex a 1 star review

MOLD! This place looks nice enough from the outside but the problems start after you move in. We…read moregot mold months after moving in when we call them and they make it seem like it's normal saying the windows seals are broken and all they do it's clean the mold and not actually fix the problem that causes it. We then got mold in our closet and we lost several personal items that they don't replace and then mold showed up in our bathroom, which they open the wall full of mold and left the wall open for almost a month with the mold everywhere due to bad communication with maintenance. We renewed our lease because we thought the mold was gone but as soon as it got cold the mold came back. We are breaking our lease because this apartment is no longer a healthy environment for us I have 2 small children that keep getting sick and now because we want to leave to keep our family safe we have to be punish and pay a Huge fee. Once I sent the email with our reason for leaving they want to "fix" the problem. The walls are paper thin so you would hear EVERYTHING! And some of the neighbors thing they own the Parking because they been here longer! I would not move here but if you do test for mold and other things. If you want to get in a screaming match with anyone the office manager it's your person! Ever since we said we are moving every time she speaks with my husband she is soo unprofessional!

This was a nice place to live. It is a very clean environment. The common areas were kept clean…read more The staff is very customer friendly.they are animal friendly. I would definitely recommend this place to live to others.

This review is rather unfortunate, and it was difficult having to write it. Especially knowing that…read morewe've lived here for almost five years without incident. We have an impeccable history with paying our rent on time. There were even where we paid for multiple months. The town home we live in, is well very taken care of. There has been absolutely no updates made to the town home, outside of new windows that were put in for the entire complex. Nevertheless, we're still here and being modeled tenants. Within the last couple of months, a severe smoke smell has been lingering within our townhome unit. Our unit is an end unit, so quite naturally we asked the neighbor if they were smokers. The neighbors said they weren't and so we left it alone, with the hopes that things will get better. Unfortunately, it got no better. It's even more unfortunate when you're not a smoker. The smell consists of smoke as well as marijuana. By this time quite naturally we have had enough. We spoke with the property manager Nicole on 8/15/23. We shared our frustrations and concerns with Nicole. Nicole mentioned how she sent out a message of courtesy around smoking and she was hoping this would fix the issue however it did not. She did mention how neighbors are allowed to smoke in their home. We did not know this, and we take full responsibility for that. At the same time, It's one thing if a person smokes occasionally in their home; but it's another thing when the smell of the smoke impacts another tenants day-to-day living and them being able to focus and enjoy their home. Nicole mentioned that she didn't want to lose us as tenants and that she was open to suggestions that would help to remedy the issue. She even suggested moving into a different townhome if that would maybe solve the issue. She also mentioned that she'll send out another message around smoking. It was decided that we'll put some thought to it and then get back to her. Believe it or not, the smoke smell was strong and heavy again. We said forget it, let's go ahead and reach out to Nicole and see what the process would be to move into a different home and take our chances. We spoke with Nicole on 8/17/23, and when it was all said and done, she advised us that to move it to a different townhome, we would have to pay $600 and our rent would go all the way up to market rent. We're already paying almost $1100; yet the remedy to possibly resolve the smoking issue, is for us to be out of more money, and pay market rent of over $1200. We're left speechless.

My heat was not working and Juan from the maintenance department went above and beyond to make sure…read moreI had heat. Nicole the manager checked numerous times to make sure everything was fine. I greatly appreciate the care and follow up that Nicole and Juan showed. I have been a resident since February 2020 and I could not have found a better place to call home. Thank you Nicole and Juan for everything.

My son and I stayed at Del Prado for four days in an Airbnb two bedroom unit. The unit was basic…read moreand sparse, yet comfortable and suitable for our needs. Key fobs are used for entry to the building and metal keys for the actual unit itself. Free street parking less than a block away can be found, just have to keep driving around to find it. The building is very large, yet quiet and spacious with a fitness room, laundry facilities, vending machines in the lobby and a front friendly desk person who is seldom at the desk, but that's OK since we didn't need any assistance while we were there. The building is old, but clean, and we saw no bugs inside our unit. The hallways are muggy, no air-conditioning in the halls. Management has large fans in the lobby to circulate air. Window air-conditioner units inside the apartments work great! The location is in a very safe part of Hyde Park with a café located right outside the building, a Mexican restaurant next-door and a sweet shop across the street, very walkable area to the lake as well.

Paola at the front desk is one of the kindest and most thoughtful people I think I've ever met…read more Fred and Mark on the maintenance team are so generous with their time and so sweet as well. My toddler and I both look forward to giving them homemade cookies during the holidays. Mac Properties resident services though...useless. Mac as a whole could care less about their residence. Our proper manager Mark Gearing requires multiple phone call and email inquires (and yes I have had to walk down the to the resident services office) to complete any tasks. You're then gaslight to believe you didn't supply all information need for him to follow through on their end. Most recently my dog died of cancer. Mac requires a 30 day notice of a pet no longer being in the residence before they will remove a pet fee. How on earth am I supposed to know when my dog will die and then be required to pay for her? Not only that I've been trying to have my dog, who passed April 21st, removed from the lease as my new lease started in June. Not only is she still there now the pet fee has doubled from the previous month?! I've called Mac upwards of 6 times, emailed Mark (crickets), walked over and now I'm getting automated emails to pay the rent of my dead dog. And now Mark is claiming I've been keeping him waiting by not providing documentation of the dog's death. This is one of many awful experiences with resident services. Oh and the camera in the lobby is broken, then after it broke they removed 24 hour door service. Packages are constantly stolen, yet Mac isn't responsible. Oh and you can't have medications delivered because only Mac employees can enter the mail room but again they aren't always present as they once were. I could ramble on even more but Mac sucks.

International students shall really pay attention to this clause in your lease. The requirement…read morethat a new ComEd account be set up "no later than the beginning date" can be an impossible mission for international students. Many of us have no state-issued ID, which means we can't handle the business remotely online. Usually we have no relatives in America to provide living places before the lease beginning date for a couple of nights or weeks(considering the speed of new account setting). Most of us just go right forward to Windermere after arriving at the O'Hare and then grapple with the ComEd thing on following days. And then what will happen is, because you can't have a new account immediately, a $50 penalty inevitably appears in your next month's bill. There is a large number of international students in this apartment every year. And this clause in the lease really makes me feel like they are chosen to be penalized.

I lived at the Windermere House August 2018- July 2019. I would not recommend living here. My main…read moreissue was with the plumbing. Not only is the water shut off every couple of weeks, there was frequently SEWAGE coming up through my kitchen sink. This problem was ongoing for months and the Windermere House gave me two movie tickets in exchange for an unusable kitchen sink that had to be bleached several times a week. Like most old buildings in the area, the radiators can also be very loud.

We have stayed in Shoreland the past two years and have absolutely loved it. This is by far the…read morebest apartment in Hyde Park, and is significantly more affordable than the other luxury high rises. The units are great, and we have only had a couple issues with the appliances (all of which were our fault like a clogged sink for example), and the maintenance people came to fix it in under an hour. The front desk people are so kind and friendly as well. The biggest plus is the proximity to Promontory Point and the lake, which is about a 3 minute walk away. We take walks there 3-4 times a day and couldn't imagine our life anywhere else. Unfortunately we had to move to South loop to be closer to work, but we are super sad to leave this building, and hope others will have as good of an experience as we had.

Great building and friendly responsive staff. Good communication with tenants. Love the front desk…read morepeople and requests of maintenance have been consistently responded to over three years. Love the historic building and overall feeling of the building. A great choice for graduate students at UChicago too.