They don't do a good job keeping up with the landscaping especially between the garages and…read moredrives alot of weeds and just dirt. I spent the first month cleaning up paint splatter everywhere from the top of the fridge to the bathroom floor. They don't paint the entire place between tenants they just touch it up and it looks bad.

Love this place! My neighbors are great, the office staff and so friendly, kind, and attentive, and…read morethe maintenance staff are also skilled and attentive. Haven't had any issues here at all. The apartment is also beautiful and the perfect space for our family. Highly recommend!

Please do not rent here. The AC unit will go out and they wont care one bit that its 90 degrees in…read moreyour apartment. So far its been 2 months of $300 nipsco bills to try and keep up with the heat and still not getting below 80 degrees in the place. Not to mention they keep raising the rent yet nothing is improved in the building. Was promised new outdoor carpet on the balcony and new carpet in the hallways 2 1/2 years ago yet here we are. Nothing has been done. Hallways are never clean and smell of mildew. Save your money and look for a different place to rent. You'll be thanking me later.

From the owner: Aspen Pines is a great place to call home. Nestled in a beautiful quiet residential area, Aspen…read morePines features spacious two and three bedroom apartment homes. Located near Lake Michigan and the Dunes State Park, easily access I-94 and the toll road. Enjoy the sparkling pool or stroll the private and tranquil courtyard. Call today to schedule a tour 219-926-1487

Apartments were remodeled before we moved in. The pool is a great amenity along with the work out…read moreroom. We also have a dog park that is great for my dog! I highly recommend living here.

I would give them a 0. I will second the fact that they are terrible in their maintenance. Customer…read moreservice is a joke! Rude and won't even let you talk. I wish I would have taken the lady's name. It was terrible! I am away from home on work. I cannot access their portal to pay as it says that I don't have access since before their 3rd day policy. It still says that they I don't have access. She refused to help me or send me another portal link. All she said was that she sees that I have access. No working with me to guide me another route. check if I had something wrong... of which I always make my payments through the portal and this was the only time I had this issue. Terrible!! Embarrassing as a business and character is terrible!! This is the first time I will be late paying my rent due to their negligence in assisting and their policy is $10/day that it is late! I won't be in town until 16 days into the month! This is insane!

Poor customer service when u try get I contact with the agency no one available they don't keep up…read morewith your personal info they don't report back to you when things need to be done

Decent but becoming a bit dirty. Outside the apartment building have so much dirt, inside the…read moreapartment halls dirty and holes. Rent is always going up but service is going down.

From the owner: Great amenities offered like a clubhouse, huge fitness center and pool.read more

We have lived here since around early September. Property is well maintained, people always clean…read moreup after their pets. Management has been very nice. Personally we haven't had any issues within the apartment, so we haven't had to deal with having fixes done other than the toilet had an issue (which was fixed right away). One thing to watch for is carpet separation. Upon move in, it was not noticeable at all. But after vacuuming once the seams started coming up in the places where a different sheet of carpet had been placed. Hopefully because this is on ongoing issue with many of the units, we won't be marked and charged for it upon move out. But it's hard to say. We like it here. The garbage area has always been clean and the prices are pretty good. Pros: -Good price -well maintained -pleasant and accessible management -great location close to college, shopping, ect. -good pet policy Cons: -A little outdated interiors -washer/dryers are pretty old -carpet separation -baseboard heating can be pricey -our breaker flips relatively often We plan on staying here for a couple more years.

DO NOT RENT FROM ABBEY LANE APARTMENTS…read more If you are considering renting here, read the fine print, document absolutely everything, and think very carefully about how you expect to be treated when you move out. I lived at Abbey Lane for three years. During that entire time, I was a responsible tenant and never once paid my rent late. I took care of the apartment and held up my end of the lease. Apparently, none of that mattered when it was time for Abbey Lane to return my security deposit. Instead, they kept my entire security deposit and charged me additional money for alleged "unpaid rent and utilities"--charges I strongly dispute because I never missed or was late with a payment. Then came the damage charges. There was a chip smaller than half an inch on the stovetop. Rather than replacing the damaged stovetop, Abbey Lane purchased an entirely new stove/oven range without my knowledge and charged me for the entire appliance. I strongly disputed this charge because the amount was wildly disproportionate to the minor damage and, based on my understanding, inconsistent with Washington State landlord-tenant law. I was also charged for a new door lock after my key broke off in the lock three separate times. According to the locksmith, the problem was related to faulty construction of the door/frame. The final time it happened, the key broke at approximately 10 p.m., leaving me locked outside my own home. I attempted to call maintenance for help, only to discover that the maintenance number I had been given didn't work. I was later told that maintenance wouldn't have come anyway because being locked out because a key broke off in the lock wasn't considered an emergency. Think about that. I was locked outside my home at 10 p.m. because of a recurring problem with the lock, the maintenance number provided to me didn't work, and I was essentially told that it wasn't their problem until morning--only to later be charged for the replacement lock. I was also charged for other items that I believe were ordinary wear and tear. I was never provided with a proper move-out/check-out list, and management produced photographs of allegedly damaged blinds that were not damaged when I moved out. When I tried to challenge these charges, dealing with management became an exhausting exercise in frustration. Kahmia, in particular, was extremely difficult to communicate with. I found her communication evasive, unprofessional, and unnecessarily difficult. Despite three years of being a reliable tenant and maintaining a perfect payment history, there was no meaningful effort to work with me or fairly resolve the disputed charges. I believe several of these charges were inconsistent with Washington's landlord-tenant requirements regarding security deposits, tenant-caused damage, and ordinary wear and tear. I seriously considered taking Abbey Lane to small claims court over these charges. Unfortunately, because I am disabled and unable to pursue that process, I was put in the position of paying disputed fees simply to avoid the possibility of having them sent to collections. That is the part that makes this experience so infuriating. I wasn't trying to get out of paying for legitimate damage. I was asking to be treated fairly and charged reasonably. After three years of being a good tenant, I expected a transparent move-out process--not what felt like an aggressive attempt to turn every minor issue into another charge. My experience has completely changed my opinion of Abbey Lane. If you rent here, protect yourself. Take detailed photos and videos before moving in and when moving out. Document every maintenance issue. Save every email, payment confirmation, photograph, and communication. Don't assume that being a responsible tenant with a perfect payment history will protect your security deposit. Because based on my experience, when it came time for me to move out, it felt like the goal was no longer to treat me like a longtime tenant--it was to find as many reasons as possible to keep my money. Three years of being a responsible tenant deserved better. I would not recommend Abbey Lane Apartments to anyone.

This is the best place I lived. It actually makes me miss it even while owning a home nowread more

This is like living in stepford. The office manager (Trisha) has spies planted everywhere so you…read morecan't pass gas without getting a complaint. My downstairs neighbor was retired and his wife worked, so he spent all of his time spying. My next door neighbor, a gentleman my age, had his girlfriend stay over a lot at his place. They never made a peep, but the nosy guy downstairs complained like a good little spy and Trisha said she couldn't stay the night anymore unless the man out her on the lease. He's 60 years old and works and makes not a sound. They messed up my entryway tile, so I tripped over it every time I walked in the door, but never fixed it. My kitchen sink leaked and warped the counter and they never fixed it. The fireplace didn't work. The patio door didn't fit well so there was a crack. At one time I counted more than a hundred stink bugs in my apartment. I left the place spotless. I had two small dents in the wall (one from moving my treadmill out) which I fixed and didn't see a dime of my deposit. The downstairs neighbor spent all of his time keeping tabs on everything I did and reported it to the office manager. You think you have privacy but you have none. They charge a lot, stick their noses where they DO NOT belong, and they don't fix anything and you won't get any of your money back. It's a ripoff. They tell you you're welcome to have friends over, but I had three girlfriends and watched Saturday night live once and got complained about for laughing too loud. On a Saturday night. Before midnight. They don't want you if you're not 80 and all alone in the world. They don't want you to have friends or family. The office manager will pull you in because she talks nice but honestly, in my 52 years, I've never met anyone who defines the word "two faced" like she does. I couldn't wait to get out of there. It was like living in hell. Actually, I would prefer hell over that place. Trisha was awful and the apartments are not even close to being near worth the money.

This place is an absolute joke. Don't think because of the amount you pay you will get an amazing…read moreapartment. I pay $1600.00 plus for the 2bd 2 bth unit. Today was by far the worse days of living here. My front door has no weather stripping so it's frozen. You could hear and feel the cold air coming in from the outside not only through the lack or weather stripping but in the living room where the floor and wall meets. I did call the office and all they said was put blankets around the window. How does that solve the issue?? Your charging me $1600 a month to reside here and that's the best you can come up with as a resolution? I lived in other apartment complexes before not paying nearly as much and never had to endure with what I did today. These buildings are over 10 yrs. old and the issues don't justify to what there charging to live here. I will not be renewing my lease. I feel sorry for anyone to decides to rent here cause for what they charge the buildings are not up to par. They are charging the same amount as brand new Apartments in Valparaiso that were built less than this and don't have nearly as much problems. Do yourself a favor and run and don't look back. The office staff and maintenance is great. Lake Pointe Apartments are now owned my Morgan Properties and there hands are tied, but again stay clear of any owners with the name Morgan Properties. I have photos from the issues I ensured today. I won't post them here. The office manager has been sent them and the issues although I know nothing will be done.

From the owner: Lake Pointe Apartments is located in Portage. We are conveniently located on Highway 6, less than a…read moremile from the IMAX Theater & Portage High School, and only 35 miles from downtown Chicago! Our community is resting on beautifully landscaped grounds, surrounding a peaceful lake, and within minutes of Indiana Dunes National Lakeshore Park on Lake Michigan. Offering scenic views and fireplaces in select apartment homes. All major kitchen appliances are included, balconies or patios with individual storage units, full size washer and dryer connections are in every apartment. With spacious floor plans, a pool and our clubhouse that is perfect for all of your special occasions. Lake Pointe truly is the best kept secret in Northwest Indiana.