I've been dealing with this HOA management company for the past five years, and unfortunately, the…read moreexperience has been consistently disappointing. From the start, the communication has been poor, and the management--particularly Judy--has been unprofessional and unresponsive. I've received years' worth of nitpicky complaints about minor issues like slightly dry patches of grass, which I've managed to shrug off. But this year has truly been the tipping point. After accidentally making a double payment, I contacted Judy immediately with instructions not to deposit the check if it arrived after I paid online. Despite our email exchange, the check was deposited the very next day. It took weeks of back and forth just to get my own money refunded. Now, there's an unapproved above-ground pool installed in a neighbor's backyard that is damaging my fence. I've sent multiple emails with photos, and after weeks, I've yet to receive any response or acknowledgment. This company is a joke. They operate out of their home, and the lack of transparency and accountability is staggering. I strongly believe this management group should be replaced by a professional company that actually communicates, enforces rules fairly, and provides transparency about where our dues are going. I would happily pay more for proper management that takes the responsibilities of an HOA seriously.

This place is an absolute joke. They decide to drive by on the day of garbage pickup and if your…read moregarbage cans are not collected by 7pm on the day of collection, they threaten to fine you. But God forbid, they enforce the rest of the C.C&R's sections that talk about yard care, weeds, satellites, fences, garbage in people's front yard, ect. You are a joke Judy. They also don't care to answer their phone when you call.

I have been a landlord that has used TMG for 17 years and they are exceptional. The fluid…read moretransparency and professionalism that their entire team has displayed has made home ownership a breeze. A bit about me, I'm born/raised in Clark County but now live on the East Coast. The property management team does a great job moving tenants in/out seamlessly, and the accounting department does a great job of collecting rents and paying my mortgage. Moreover, if you are seeking to make any home purchases or renovations, they have a team dedicated to that. I could not give a higher recommendation to their team.

Owner Review: Shady Tactics, Misleading Auto-Renewals, and Broken Promises…read more I am writing this from the perspective of a property owner to warn others about the poor experience I had with TMG. While they have a very convincing sales team that promises a "partnership" where you as the owner are able to be hands-off while your home is well-cared for, the reality is quite different. They don't follow through with what they promise from a property management perspective and use predatory contracts with high early termination fees that are designed to lock you in, regardless of your property rental goals. Property Owners, beware: Maintenance Neglect: While the maintenance crew does decent work, getting them to actually come out to your property is a struggle. While living abroad, it took my manager, Elijah B., 60 days to tell me he couldn't turn on my Wi-Fi-enabled sprinkler system because it was "too difficult." By then, my lawn was already damaged. Even when I offered to pay the hourly maintenance rate to fix it, he couldn't coordinate it. I had to hire an outside contractor myself. Poor Inspections: They charge 10% of the rent but offer very little oversight. During the mid-year inspection, they failed to notice, follow-up on, or replace a filthy air filter that I had pre-arranged and provided a replacement filter for free. More importantly, they missed the fact that the tenants had repainted multiple rooms. Because they didn't compare old photos with new ones - as a result, we "missed the window" to charge the tenants for the unauthorized painting on one of the rooms. High turnover and shuffling between different account mangers: I was constantly passed around between new property managers, accountants, and business development reps. No one talked to each other, which resulted in more work for me and more damage to my home. My second manager, Heather K., gave me several contradictory statements regarding basic tasks like scheduling AC maintenance. Predatory Billing: Despite telling the sales team from the start that I was only going to be renting my property for a year, they "didn't have this in their notes" and charged me a $1,700 early termination fee. When I pushed back, their response was essentially: "You signed the contract and didn't read the fine print; pay us or go to collections." The "partnership" the sales team promised vanished the moment there was a billing dispute. I even reached out to the President, Carmen Villarma, and the COO to ask if this is truly how they want to do business. They didn't even bother to respond. The Bottom Line: My opinion is TMG spends a lot on Ads to appear first in your search, but that money comes directly out of the pockets of the owners they neglect. Save yourself the stress and the money--find a company that actually values your property. There are tons of property managers you can google that are actually going to give your property attention and dont rely on charging you thousands of dollars when they fail to renew a client.

Criminally negligent and disrespectful fascists…read more Disrepair/Security concerns, incorrect billing, random contractors showing up at the door with no notice to service things that do not exist in the unit, penalty fees to trying to talk to contractors that show up, fraudulent "insured party" requirements in lease compared to "interested party" which is normal, lies, window issues, broken glass, broken amenities, no communication, no accountability.

Worst experience we have EVER had with property management. They kept our entire deposit when we…read moremoved out, even though the homeowner told us directly that we would receive the full amount back, and this was after his final walkthrough of the home. I called to follow up with RPM and they seemed nervous on the phone and didn't have answers for me - I called and emailed multiple times to get our deposit back and they never responded. Finally had to get our lawyer involved. Prior to all of this, we needed some basic repairs and we were told it was our job to get and pay for parts ourselves since we were the tenets. DON'T chance it, they will steal your money. We moved in June 2021 and left as soon as we could May 2022 - We paid double rent that month to get out ASAP, so not getting our deposit back was another financial hit.

To update the company is working with social services to redesign the ramp so that it meets…read morestandards for egress under the home, etc. very prompt in contacting be to resolve problem.

I want to follow up from a previous review that I had written. Scott contacted me & we were able to…read moretalk about the problems with communication. The air is cleared, but unfortunately Sterling cannot help me at this point. Bummer!

When we were accepted after applying I went to the address they were supposed to be and it was all…read morelocked up and they told me that they were in the Regus building down town Vancouver and would not give me the address so I could meet them and give them the signed lease and a check. This was sketchy to me. So, we did not sign the lease and back out on renting the property from them. Nannette

Great company, straight forward honest service! Couldn't be…read moremore happy. They have been managing my properties in Camas for almost 2 years.

Inappropriate inaccurate listings that are way overpriced compared to houses in the surrounding…read moreareas. Their niche is that they fill homes with wholesale furniture that looks expensive so they can justify charging 3x what they should and offer to have it fully furnished. Would not rent from them, would avoid if possible.

Kevin Swan has been a wonderful partner to work with. He is responsive, dedicated and genuinely…read morecares about partnerships and strong relationships with his vendors. His company revolves around creating the best experience for his customers. Ibis Properties is my first go to when I have a housing need in the Portland area.

Our HOA has had an outstanding experience with Invest West Management, and I highly recommend their…read moreservices. We transitioned from another management company approximately 18 months ago and have been extremely pleased with both the company and our community management team, Corey D. and Nancy L. This year, our HOA board is almost entirely new, and we have relied heavily on their guidance and support during our transition. We have likely made more calls and sent more emails than the average board, yet Corey and Nancy have consistently responded promptly to every question and concern. Their professionalism, responsiveness, and willingness to go above and beyond have helped us successfully navigate the inevitable challenges that come with a new board. In addition to the exceptional support they provide to our Board, several homeowners in our community have commented on how refreshing it is to finally have community managers who respond quickly to calls and emails. Their level of communication and customer service has made a noticeable difference within our community. I highly recommend IWM and their wonderful team.

I cannot believe what is happening with this HOA. I request a meeting to meet with the board to…read moredispute fines and I can't meet with them until July. In the meantime they are charging late fees and sending me foreclosure threats. It's absolutely insane and such terrible customer service. There is no avenue for solution only being bullied into paying fines I am disputing. Now threatening foreclosure. Just unbelievable.

I rented a house from them and they were amazing. They go far beyond what I expected and have…read moregenuinely concerned and caring employees. They are communicative and responsive plus they are actually logical when it comes to issues at the house. Right when I moved in I discovered the sink was leaking because the garbage disposal had a crack. They came and swapped it out very quickly. After about 2 months we had a pipe burst and flood the upstairs bathroom and into the kitchen (no fault of owner, Zenith, or mine). They made all the arrangements to have the owners insurance take care of repairs. Zenith worked around our schedules and didn't have lots of pressure to do things. Moving out was just as smooth. I hired a maid service to clean and gave them the receipt. They have in the contract that a professional carpet cleaning will be done and taken from the security deposit. I got my final papers and it was a very detailed and organized line by line of all payments and move out expenses plus my check for what they owed back. They also had copies or receipts for cleanings and minor repairs. They didn't nickel and dime for wear and tear either. I was blown away by how friendly and thorough they were. Overall I highly recommend them. They are friendly and work like they care, not like you are a number and they are a corporation.

Past reviews say it all! I would just be repeating almost every post here. I just moved in on July…read more26th Broken shower -still not fixed Water damaged floor in kitchen under the refrigerator -still not fixed. They came in assessed the damage, came back ripped up part of the flooring Update:2/25/26 We have had a total of 50 maintenance visits since July 26, 2025.

Awesome people to work with. Great communication. Fantastic…read moreapartment, good location.

Nice and well done on the inside pretty clean and well fix from rooms lightings. Price wise good…read moredeal