This place is going to need some work.
Pros- everything is nearly new. It's new ownership and new massage chairs and desk lights. As to be expected.
Cons- lighting is the drab medical office fluorescent lights that are anything but relaxing. White walls aren't helping. There also seems to be a huge language barrier, I get it, I do but it's pretty bad.
My first trip (there were two)... time in the wait was next to nothing. Upon pulling up, everyone was on their phones looking like they were going to fall asleep. One person getting their nails done.
I was asked what I wanted and I said a mani/pedi. It's a free mom day for me so I'm treating myself! I was sat down in he chair and paired with the old man that was asleep in the chair in the back when I pulled up.
They quickly had me pick out colors and I felt talked into this "dip" nail process. Why not spoil myself. They were running a special too so that was nice. I picked out their top pedicure option with massage and paraffin and warm towel. And they smiled and nodded, gave me a water bottle and that's about it.
I looked around for a massage controller, asked the man, he just smiled and nodded "ok" but nothing. So I sat there another 15 minutes before I was handed a controller for the chair that was wrapped and tucked behind the chair. Completely out of sight. There went 15 mins of back massage, which sometimes is the only reason you wanna go!
I told the older man and the young man how I like my feet to be treated, smiled nodded ok ok... I repeated myself twice more, each time after i had given them time to adjust. Still nothing changed. Well ok then!
I got a very sad massage - you know the thing I paid extra for.
He rolled the incredibly hot wax that was in bags on my legs and feet before putting my feet in the bags. I voiced discomfort and again, "smile oh ok ok". No change.
They finished up my feet and moved me over to start my nails.
Now anyone that's had a proper pedicure, knows that amazing feeling, I didn't get that feeling.
I asked for a full manicure. I had the same old man that did my feet for my nails. I was not looking forward to it.
My other options were busy. The older woman was engrossed in her laptop along with the young man that was at the front "floor managing" and the young girl was with the only other client. Old man it is.
The dip method he used was awful.
Terrible job at a manicure. Same sensation I felt when he finished my feet. "Ugh"
I repeated myself more times than I can count that I want my nails done thin. I don't want them thick. I commented on the shape of my nails a few times. I ended up taking the nail file from him to fix my nail for him!
The mother and young girl ended up coming over to swoon over my nails and how pretty they look and the color. I sat with a defeated fake smile knowing I am going to regret all of this.
I paid them. I even left a tip because I felt bad.
Sure enough. Once I got home I had to fix my pedicure as best as I could. It was ridiculous. And my nails? They had blobs on the side and they were so thick I couldn't pick anything flat off the ground.
I had to wait to have my nails redone until Monday.
By Monday 3 of my nails had peeled off. I looked up the proper way to "dip". And NONE of it involves the gel top coat. The dip method is a top layer, clear layer, polish layer not quite to the cuticle , dip, polish layer to the normal polish line, dip, polish clear (or another color dip), polish. Then they buff and then seal with 2 top coats. YouTube the method.
I walked in and they assured me they would fix it.
I sat in awkward silence as she fixed the awful mistake. Rushing and not doing a very good job herself. I tried to talk to her about things to fix it for next time, no response.
Old man was sleeping in the chair again, old woman in front of the computer, two younger guys were floor managing or on their phones.
I won't be going back. I won't be recommending this to anyone.
Harsh criticism but seriously. When nail salons are around every corner you should do better about the "experience". Especially when you're given direction, told that it's a splurge day and you're there to relax! read more