This is probably one of the most disappointing bubble tea shops I've ever been to. They're over priced and do not have friendly staff.
As I approached the cashier to have her take my order, she looks at me and ignores me. She doesn't even have the decency to acknowledge me standing there. After two minutes of waiting I finally greeted her, she looks at me rolls her eyes and says "what are you ordering?". I asked her for matcha bubble tea with a pump of taro. She said "we don't do that here". I then asked her if the milk tea had some kind of sweetener and she said yes it was sweet. So I said okay no problem I'll take it. I then ordered a mango slush with tapioca pearls.
Once they called my number I tasted the matcha milk tea and it was ... horrendous. It was overly Powderly and it had no sweetener. The tapioca pearls were also very hard and not chewy as they should be. So i went back and asked her to get me the taro milk tea, I would of course pay the difference. She told me no, we don't do that you need buy another one. I wasn't going to spend another $7 to be disappointed. So I had no other choice but to throw it out.
I took a sip out of the mango slush and it was extremely sour and not sweet at all. It was this thick purée of mango that was not appetizing at all. The slush also came with chunks of mango, in which I did not ask for, in addition to the tapioca pearls- my mouth was confused with all the textures. Once again the tapioca pearls were hard and the mango slush did not have a good taste. I felt bad wasting another $6 so I took it.
Here's my professional advice to the owner, provide more adequate training to the employees. If the customer is not happy with the purchase, replenish it. After all customer satisfaction should be number 1 priority. Please also allow add-on's. Kindly also relook the review for the matcha milk tea, this wasn't mixed thoroughly. Lastly, please make sure your fruit is fresh and not going bad before serving. read more