We worked with Taylor Presley to buy our first home in 2020, and again to sell and buy in 2025…read more She deeply understands the strategy of the current market, which helped us get multiple offers and ultimately an amazing sale price for our home. In the buying process, she is patient, honest, responsive, and always acted in our best interest. It can be a defeating process to buy in a sellers market, but she was very motivating and helped us feel like we always had a plan and were on the right track. Ultimately she helped us score what we hope is our forever home!

I am so thankful that we have been able to work with Alex Cope! She took us on as we were first…read moretime home buyers in 2015 and found us a gem and scored us an amazing deal, and now in 2024 she was amazing with helping us sell our house so we could move on to our next home chapter! Buying and selling a house is a very emotional experience, but she was there every step to make sure we were taken care of and making the right decisions! I can't recommend her enough!!

My wife and I have worked with several real estate agents over the years, and Kyle is the best of…read morethem all. It was such a pleasure working with Kyle, who was always responsive and knew how to advocate for us with just the right mix of assertiveness and diplomacy. Kyle knows Irondequoit, having grown up here, which was important to us, as we were conducting our house hunt from Canada! When we began our real estate journey, we were looking into buying land and building a house, something Kyle himself has done. When it became clear that we could not control costs on a new build without getting in over our heads, Kyle seamlessly pivoted to showing us existing housing stock that met our needs. We worked with Kyle from Toronto. If we found something online that we liked, he would go and check it out for us and then let us know whether he thought it worthwhile doing a FaceTime tour. After a FaceTime tour, we would evaluate whether we had a chance to drive three and a half hours each way to see it in person. As we got to know Kyle and he us, we came to trust him so much that we felt we didn't even need to be there in person to make an informed decision. What we couldn't see, he would describe, such as the smell of the basement or the slope of the landscaping. He would advise us on the neighbourhoods and community amenities. In the end, we made one offer on a home we had seen in person and two offers on homes we had not seen in person. Irondequoit is a seller's market, so it was competitive, and Kyle gave us good advice on what to include in our offers, as well as gauging our enthusiasm for any given house. If we really had our hearts set on a home, we went all-in on the contract. But if we felt that it wouldn't be a tragedy if we were outbid, but that the house met our needs, we placed comfortable escalation clauses so that we would not feel like we overpaid for a house just so that we could outbid other potential buyers. Kyle's understanding of the strategic nature of contract writing was really helpful. Kyle is honest, good humored, available at short notice via text, phone, and email, and never tried to pressure us into anything. He never came across as if he was looking to close a sale as quickly as possible so that he could move on to the next client and claim his commission. His commitment to us as clients was extraordinary. If asked his opinion, he would give a measured response that convinced us he was always putting himself in our shoes. He took time to listen to what we wanted and never tried to upsell us on anything. If we ruled something out, he never showed us anything he knew we weren't interested in, ever. Kyle has excellent professional relationships with lenders, insurance brokers, real estate attorneys, and his many colleagues in the area who represent sellers. He also referred us to contractors, plumbers, roofers, electricians, and others in the building trades. He would reach out on our behalf and make introductions, and whomever he connected us with treated us with respect, professionalism, and integrity. You could not do better in Irondequoit than having Kyle Hiscock as your agent, advisor, and advocate.

My fiance & I recently worked with Kyle to purchase our home & we had a great experience with him!…read moreWith the current market, it took a bit longer and Kyle was very patient along the way, helping us with any questions and ensuring we don't lose hope. We highly recommend working with him!

Kelly was absolutely fantastic and I'd give her more the 5 stars if I could! She was so…read moreprofessional and set realistic expectations about the current market, which was extremely helpful. She never tried to talk us into a house and helped looked for red flags during our tours, which was great since my husband and I were first time homebuyers and weren't always sure what to look for in terms of identifying issues. She took the time to explain the house buying process in depth and made sure we had all the information we needed to make informed decisions. We always felt like a priority and that she was looking out for our best interests. I'll always recommend Kelly and will use her again if we are ever back in the market!

I can't say enough good things about Kelly. You will be hard-pressed to find an agent who is as…read moreknowledgeable, supportive, and communicative as Kelly. As a first time homebuyer, I was very apprehensive about starting the home buying process but Kelly was with me every step of the way. She broke the process down for me and was available to answer any questions I had, no matter how small. The window to view houses in this market is very small but I had 0 issues getting in to see houses. Kelly worked her magic to set up appointments for me, even at the last minute. When I finally found a house I loved, Kelly was able to help me craft an offer that was competitive and ultimately got me in my dream home. She was, and continues to be post-closing, professional and supportive. I will be recommending her to everyone I come across that's looking to purchase or sell a home

Tracey was our real estate agent on both sides of a transaction. She did an outstanding job…read morehelping us sell our home and purchase another home. She was willing to go the extra mile to make sure everything went through smoothly. She even made calls on her vacation to facilitate the closings. We would whole heartedly recommend Tracey.

Tracey was our agent when we bought and sold our house. For both events, she made the process so…read moreeasy! She took care of everything, and especially when we were out of town and limited in what we could do. When we needed any kind of home or legal service, Tracey had a referral. Now that we've moved out of Rochester, I hope we are able to find an agent as up to par as Tracey.

They are the best. Great service, professional, knowledgeable, friendly and prompt. We always feel…read morecomfortable that our lovely Bindskeid House will be cared for!

House was beautiful, but it was bug infested. They turned…read moreour water off, pretending that it was a plumbing issue when they just didn't want us using the outside water the people who run this place are absolutely pathetic, and I'm pretty sure that whoever actually owns the house would be very very disgruntled if they found out the way it was getting handled. This property management company is trash.

We found Gray and Steve on Yelp based on their excellent reviews. We hired them to sell my parent's…read morehome in Gates, NY. Prior to hiring the Norselli team, we interviewed 5 other real estate agents and Gary just shined above them all. He was very attentive, detail-oriented, organized and knows his real estate market. I've worked with many real estate agents before and I can honestly say that Gary and Steve are among the best that I've worked with. They had a pricing/listing strategy in mind and assured us that we would get the best value for our home, which they ultimately delivered on. We were always kept up to date with the progress of the whole transaction and our questions were always answered in full detail. I can go on and on about their performance, but my bottom line is, Gary and Steve are one of the best real estate agents that you can work with and I would recommend them in a heartbeat. You can feel free to message me if you'd like further details on their work.

Gary and Steve made the home buying process so wonderful and as stress-free as possible! As…read morefirst-time home buyers we were completely overwhelmed but Gary always explained the process in such an understandable way. Not to mention he really helped us know what to look for when going into a new house. We learned a lot from him! Both Gary and Steve were so responsive and quick to get back to us anytime we had a question. It felt more like two friends were guiding us along the process who really had our best interest at heart. We absolutely recommend them to anyone looking to purchase a new home!! Thank you Gary and Steve!!