Real Canadian Superstore on 20th Avenue N in Calgary is a solid stop for picking up all the essentials before heading out to Canmore or Banff. The store was well stocked with a wide range of products, and the prices felt fair and reasonable. Parking was plentiful, which made the visit hassle-free. Overall, a convenient and reliable place to stock up on supplies for your trip. read more

Possibly the most unprofessional customer service I've experienced in Canada. No one is at the customer service counter for more than 20 mins, and even after waiting a lot of time, the woman who came in wasn't ready to help, did not properly answer my question in a rude manner and went back. read more

I purchased a cut up fruit tray for Superstore Airdrie. The strawberries were not all clean and several were garbage material only. The honeydew was so green that the pieces were like eating a carrot. I prefer not to be crunching melon pieces. It is bad enough that we pay $15.00 for a tray when Sobey's is a couple of dollars cheaper with better fruit, and then to add insult to this cost, the fruit is almost inedible. Needless to say, I will be returning the tray to Superstore. As a side note, the one of the assistant managers at that store is extremely rude to the customers. read more

This review is specifically for the pharmacy. My son had an ear infection and my doctor faxed in the prescription to them. 2 hours later they still had not received the fax, so he sent it in again. Another 2 hours later they finally received the fax and said it would take an hour to get the medication ready. This was a simple prescription for amoxicillin, an antibiotic which is the most commonly prescribed antibiotic.. When I went to go pick it up the pharmacist at the counter said it's ready, but I have to mix it... I'm not sure what she was mixing or preparing, because she had about 7 hours To do that before I got there.... in any case if you're in a rush to get some medications you should Probably drive to Edmonton because your medications will be ready quicker. Avoid at all costs. read more

Opening day. Entering first thing I see they still have coin carts, I was told by staff many other customers found the low tech (Caveman coins) an inconvenience of the past, very few people in this day and age carry such old stones around. No sales if no competition makes sense if Safeway and Save on food were not within walking distance. Best price means only price, check other stores in the area for better deals. Leaving I wanting a cab button to push... nope low tech here too as they had to call for a cab, not even having the number. Will Superstore break even?.. read more

I love grocery shopping, ergo I love the Real Canadian Superstore. They have a ton of everything, are Canadian owned and operated, and have a ton of distractions that make each major trip a worthwhile venture. I start off each visit by quickly peeking through the toiletries section. They have some very good salon quality products like Joico and Biolage in the haircare selection and they are CHEAP. They I swing into the very obvious, very awesome section of Joe Fresh style. I'm sure buying clothes from superstore says something about me, but they're often cute and stylish and a VERY good deal. I then swing up past the electronics section (cheap DVDs!) and the housewares section (cute dishes! bed sheets!) and then up to their admirable cheese and deli sections. I feel like this Superstore has a few notable strengths: they have a stellar fresh seafood section, a great variety of dry ethnic (Chinese, Japanese and Indian) foods, and a great variety of unusual fruits and vegetables. Shopping here is also considerably cheaper than some of Calgary's higher-end grocery stores and it has everything that they have and more. This place is HUGE. There are some notable downsides too. As mentioned by Christopher W., this place is packed. Visiting on the weekends is the worst, but even weeknight evenings mean parking near the end of the lot, scrounging for a cart and fighting your way through the store. This is grocery shopping as contact sport. You can avoid it by going very early or very late, or just sucking it up (I do this). They have everything you could possibly need, and it is really cheap. Books, toiletries, a pharmacy, electronics, school supplies, work out equipment, ethic food, tons of dry goods, bulk bins, sea food, EVERYTHING. I don't come when I only have a few items to pick up, because there are almost always massive lineups, even in the ten items or less lineup. I limit my visits to one massive trip every few weeks. Saves on frustration, cash, and time. read more

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This is the worst Superstore in Calgary. Constantly filled with thieves stealing to support drug habits. When you alert the staff to the problem they tell you that they've been told not to approach any shoplifters because they don't want to 'cause a scene'. But they will raise prices to compensate for the losses, so paying customers end up paying more. Aside from that I've witnessed conflicts that almost resulted in fist fights from tiffs ranging from racism to who was first in line for the self checkout. I actually heard an older women telling her friend she was becoming 'afraid to shop there'. Managers at the super level don't care, and calling the head office is equally useless. This store is going downhill fast and the brand isn't bothered by it because they make so much money in all the other locations. For those who don't have the option to shop at another store CLEAN THIS PLACE UP BEFORE YOU LOSE ALL OF YOUR PAYING CUSTOMERS. read more

Have I been away from city-life so long? When we stopped by the "Real Canadian" Superstore, I was a bit in wide-eyed awe at the people. I liked how this huge store was painted with all types of people and cultures. In eastern Washington state, diversity is pretty lacking, so whenever I'm in a milieu of cultures I am happy and reminisce about what it's like to live in a real city. The diversity wasn't limited to just the clientele, I was also surprised by their selection---especially in the produce department. Now, how often will one find durian in your fruit aisle? Yeah, this big light tan spiky fruit has the reputation for being one of the stinkiest mothas on the block, but I still like that they sold a few of 'em here. There were also other fruits/vegetables which looked totally alien to me. I love that! And this isn't just a grocery store (it's a SUPERSTORE, BTW....a "real" Canadian" one at that), there are all kind of Canadian fashions available here. I needed some swim trunks, and they had some of those short shorts guys used to wear in the States back in the 70s. I had to buy them so I could show off my blinding white chicken legs. Why wouldn't I when they were only about two Twoonies & a Loonie (that's 5 bucks for you Americans not in the know). So yeah, decent Cannuck store and an excellent joint to people watch! read more

The most disgusting washrooms ever. I complained to a cashier and was told, "oh we know but nothing ever gets done." Not just unclean...the facilities are in disrepair...like the no toilet paper dispenser in the stall, just a roll of paper sitting on the floor. read more

Ok, I do like Superstore...however.... I dread coming to this location. Although there is alot of stuff there to be had - the location itself feels dirty , dingy, and I have never been there without having a brutal line up to check out through. In addition, the staff ( generally) not all - are disinterested and not too pleasant. The parking lot is a gong show and everything about this place is a downer. I only come here when I have to grab something after work. After tonight I think I wont be going back here- it sucks. read more

Although it's one of the biggest grocery stores in the city, this Superstore provided one of the worst shopping experiences I've had here. You actually have to pump in a dollar just to use a cart if you can even find one. Then you have to fight a horde of people as they fight with one another for damaged products. The whole thing was crazy, really. Yeah, the prices are okay but it's not worth it for the indignity one has to suffer. By the time we made it to the check-out, I was lucky to still have my patience in tact. We were lined up at what looked like a mile of cash registers all packed with people lugging carts heaped over with food. It was like being at the ports to be deported somewhere. In the background a baby was crying as the mother tried to comfort it. In front of us, the border guard (cashier) was surly and trying to hurry us through. I even think the guy next to me had live chickens in his cart. Then we had to bag all of our belongings ourselves and pay for the bags.... Anyway, go there for an adventure if you're bored some day. read more

I do not typically "yelp"about grocery stores, but I'm doing this for others. Now, I grew up in NE Calgary and have literally been going to this particular location since childhood. I still admire it's classic green & yellow style, so it hurts to have to josh it. The last time we went was just after Easter, and so a lot of seasonal shelves were bare. That's fine, because my complaint is regarding cleanliness. My mum went to use the washroom (I was with my mother, yes) and she came back shuddering, saying that the toilet was jammed with toilet paper right to the rim, and there was human waste all over the floor in there too. That was strike one. Then, we proceded to shop, but it seemed nearly every aisle had a slipping hazard, products lying on the floor, pieces of paper & cardboard, here & there...the whole time, I was thinking "where is their cleaning staff?" I had to move stuff myself to keep from falling down. Strike two. Now, for what I perceive to be the biggest strike: When we were at the check-out, I noticed a box of corndogs (from the freezer aisle!) that had been sitting out long enough to be warm. I took it to customer service simply to explain that it would now not be safe to put a thawed meat product back in the freezer, because someone could get food-bourne illness. I understand they'd be taking a small profit loss, but I think they can afford it. The first person I spoke to said he wasn't on duty and couldn't help, and the next person insisted she would later put the corndogs back in the freezer, despite my telling her someone could get sick from eating those. So, to those of you who value your health & safety, do yourself a favor, find another Superstore somewhere else. read more

Superstore is a fantastic chain known for great variety of products and low prices, but this particular location leaves much to be desired. How can a location that is a carbon copy of every other superstore out there be inferior? It's all about people. What makes this store so special is its unique ability to ruin customer experience in places that matter. In order to facilitate greetings and farewells, no day goes without people asking for money in the parking lot. This location utilizes crews of three: a person with a sign at the exit asking for money, a person stationed by the cart stand asking you if they could put your cart back so that they could get the loonie you need to insert to take the cart out, as well as the person patrolling the parking lot and chasing down customers who opted for bags instead of carts. To their credit, these parking lot crews work harder and pay more attention to the customers than any staff inside. They also display unparalleled flexibility: if you don't have spare change on you or refuse to give, they'll gladly accept food. World-class washrooms here boast world-class stains and dirt, coupled with beard trimmings and bodily fluids. Toilet paper holders are conveniently detached from walls and placed on the floor, with paper rolling out and forming unique shapes, like a piece of art. To form lines and extend your spectacular customer experience, about one in ten checkout lines are open at a time. For best results, it is imperative that you skip as much of the parking lot as you can. Most definitely skip the washrooms. The area with books and Joe Fresh clothing can be considered a safe space. read more

My other review of the NW location of Real Canadian Superstore professes my love of this place. The fact they carry everything at good prices - one stop shopping. We had a bit less love of this location, because every time we went, my cart tended to go missing. I have no clue why. I'd just turn around or go grab something and a minute later or less my cart would be gone (not to mention they're the kind you need to put in the money to get the cart and such). Cheesed me off. read more

By far the worst Superstore in the city. I second all the comments with other reveiwers regarding this stores cleanlines, organization and overall customer service. BEWARE IF YOU ARE A COUPON USER: This store is very coupon unfriendly. If you have any internet coupons, it is a luck of the draw whether it will be accepted. There is no consistent answer when I have used them in the past. Some have accused me that they are photocopies and will not accept it. Other coupons are usually heavily scrutinized and if it requires a manager/supervisor's approval, their instinct is to say no. Unless it is a store coupon, you need to be prepared to fight for your savings. Avoid this location, it is not worth the long waits and feeling like a second class citizen when you need assistance. read more

Best store in the city ... I like this store ... Couse easy to find staff Biggest grocery store read more

Superstore provides healthy options. You have a choice between scary Chinese produce or you can choose organic Peruvian ginger. Their organic selection is getting better. They have organic avocados, garlic, carrots and more. They now offer meat free from steroids and antibiotics. I would like to see seaweed from Japan though, but keep up the good work. read more

Good Selection. They have improved quite a bit. Lousy cat food section. Oranges are very often sour and pulpy, cantaloup seldom ripens. Grapes usually have thick, bitter skin. (GMO)? Check your expiry dates because they frequently go way over. Intentional?? 2 weeks past the due date on specialty milk. Every week I see product months passed the due date and spoiled or worse, moldy. No half gallons of 2% or large eggs on Sunday? Good grief! Too much product unpriced - that is nothing new. I like that they cleaned up their parking lot. Don't arrive at 7 on a Sunday or may have to skip some aisles due to boxes and cart blocking many aisles. Overall I still find it one of the better grocery shopping experiences despite their shortfalls. Unfortunately, I too often leave with cup half full. read more

Ok I have dealt with (I believe it is Helga) at the 20 Ave NE location - customer service for 2 days now. Not only was she pleasant, she could actually help me and it was done well and efficiently. There were lots of people waiting but she handled each one so well that the wait didn't seem bad at all as everyone was getting looked after.....hard when its only one person....anyway - THANKYOU! It truly is the little things in life that make your day good (or bad) - thank you for making mine good twice!! read more

Their point system is odd because you never know what you're going to get points for. The emails list some items but they're not always accurate. This is definitely not their best location. They close all their lanes early and if you're in a bit before close be prepared to be harassed about leaving on time and then have to wait in line for 20 min after close because they're not prepared for people leaving at once. Seem to find a lot of products that were expiring or have already expired so definitely double check the date. A box of crackers I bought expired 4 months ago. The bonus of that is you can find some 30% of stickers on a lot of soon to expire meat and pre-checked lettuce. Staff is not helpful and not friendly either. read more

My family has been getting gas and shopping at the Edgemont superstore from it's opening many years ago. Its not my favorite store but the prices were good. I noticed yesterday the prices have gone up to the point whare they match full service chains. So that incentive is gone. And here is the real kick in the head they refused to take my gas reward coupon as it was from May. But co-op will take it eventhough it's from superstore. Im going back to co-op whare they pump my gas, carry my groceries and always take my coupons. I would rather spend the extra money and the differance is not much anymore than go where they won't even take there own coupons. I will never go back. read more

I have shopped at Superstore for my entire adult life. They have cheap, and good produce, and unfortunately for this location, that is the ONLY plus. First, I tried to find a cart. You need a Loonie to get a cart, which I believe is the same for all Superstore's. That is not an issue for me. I had 4 quarters, and went into the store to get change. I noticed the man, kind of like a greeter at Wal-mart, had a shopping cart with him. I asked If I could buy the cart from him with my 4 quarters. He blatantly said no, and was very rude about. I went to customer service, and got the loonie I needed, went back to the parking lot and got a cart. I started shopping. After grabbing my produce, one of there employees asked if I was interested in there credit card, I politely said I was not interested, and he persisted to bother me, saying how good of a deal it was. I said I was not interested again, but that didn't phase him. The third time he finally left me alone, and I continued to shop. However, this was the clincher... We (I was with my girlfriend) noticed some dog food was labelled wrong in price. Knowing stores must sell at the advertised price, my girlfriend took one single bag to the cash register. They made her wait while they checked the price. Meanwhile, I stayed near the dog food and waited for her return. I noticed an employee come by on the phone and checked the price. 15 minutes later, nothing had happened yet, they had my girlfriend still waiting while they put other customers through the till. Finally 3 supervisors came to the dog food, and stood there for 5 minutes, looking at me, then back to price up on the dog food. I can only assume they were trying to figure out if I was watching them or not. eventually I walked down the aisle, and then back to the dog food, where I seen the 3 supervisors frantically changing the price while I was gone. I continued to shop while my girlfriend was still waiting at the till (approximately 25 minutes at this point). Finally my girlfriend found me shopping where she told me this; They said that the price was not labelled wrong, and that she must have read it wrong. They blatantly lied to cover for there mistake. They also swarmed her, and made her feel bad for even bringing it to there attention. If they had simply said no, the can not sell it at the price, it would have been completely fine. But to Lie, and make us feel bad was COMPLETELY out of line. I had $250.00 worth of groceries at least, and because of the lying, I brought it to customer service. The 3 supervisors were there, and seen me. They immediately turned around, realizing they had been caught. I left my Cart, and walked out. I will be calling the Manager of the store today to speak about this. I won't be asking for anything from him, because I am done shopping at this location. I only hope to make him realize that customer service is VERY important, and to have his employees lie to customers is beyond belief. This all Transpired on February 5/2013 between 9:30 - 10:30. read more

BY FAR the worst Superstore in Calgary. Dirty, understaffed, and disgusting. Often out of staple items (milk, onions, cereal, etc.) and if you need help, forget about it, the staff will literally walk off in the other direction if they see you coming, pretending not to hear you or speak English (and most of them don't). Broken bags of flour all over the floor, laundry soap smeared all down the check-out aisle, abandoned frozen foods and meat products lying around randomly- you name it and I've seen it here. I have bought frozen food here and found it to be moldy inside- once with a seafood lasagna, which, if it hadn't been green and fuzzy enough to alert me to its hazardous state, could have made us all very sick. Returned some very rank chicken once a couple of years ago, and the customer service clerk told me after seeing what they had at that location, they would never buy meat there! Super! Even though this location is closest to my home, I won't shop there anymore, and neither will most of my neighbors- it is famously bad. I would rather drive 20 min. down to the Deerfoot Meadows Sstore, which offers a completely different experience. I always wonder what Galen Weston would say if he ever walked into this store on a Saturday afternoon and saw some of the horrors I have witnessed here... read more