Horrible experience at this Superstore. The first week of Jan 2024 I bought 1 box (the last one on that day) of boneless, skinless, frozen chicken breasts. Thinking I was getting a deal on a 4 kg box for $35 that was $5 less than Safeway or Sobey's when their boxes go on sale, I picked up an additional 3 boxes a couple days later on Jan 9th planning to pressure can these. I immediately placed them in our deep freeze when I got home and of course, as any normal human being would do, threw out the packaging. There's something called "woody breast" that happens when poultry companies pump up their chickens on growth hormone and it leads to rubbery textured chicken breasts. It doesn't matter how you cook these MASSIVELY sized breasts. You get the same result. I tried pressure canning (which normally softens chicken), I tried frying them in smaller strips as chicken fingers, I tried baking them and I tried slow cooking them. NOTHING helped. They were TOTALLY inedible and it was a month before I could even think about eating chicken. Now I wonder with what I discovered about "woody"/rubbery breasts and growth hormones whether or not this meat was even safe to eat. The fun started when I mentioned this on Twitter/X and SS "Customer Service" contacted me. I told them the situation from the onset of this nightmare (including throwing out the packaging) and they asked me what store it occurred at, and my Optimum Card Number (which includes all the information about my purchases). They found the transaction but.... what followed was three days of back and forth where they repeatedly told me I needed:
1. A picture of the product (?)
2. The UPC code
3. the lot number of the box
4. the receipt.
All this despite "customer service" having located my purchase through my Optimum account AND after having told them from the VERY BEGINNING that I didn't have the vendor information or packaging. The only thing they were concerned with was passing on the loss to the supplier or making the customer eat the loss. Anything but themselves, even after having sold growth hormone-contaminated meat. With all the stories in the media of Loblaws putting insect powder into food products (cheese puffs and cricket "protein" bars), selling "cricket flour" which is known to be harmful to humans, and having the very highest prices on meat at Superstore, AND the 3 days run around Customer Service gave me, I just want everyone to know, buyer beware if you're buying meat here. Aside from the top-of-the-scale high meat prices (after earning a motherload of profits during the Corona lockdowns which they were all in lockstep with), the quality of meat here is not something I would ever feed the family dog. Thanks for reaching out Canadian Superstore "Customer Service". Great "service". Next time I plan on stocking up on meat for my freezer to save money, it will NOT be at Superstore and I advise others to do the same. read more