If I could give zero stars I would. The delivery people are lovely and we like the 5 gal Poland Spring water bottles. That said, this company itself is very dishonest and makes it VERY VERY difficult to cancel your account and/or end the autopay from your credit card. We had to call many times (the calls don't go thru and then get disconnected), the CHAT option didn't work and when we emailed, the response was we had to cancel by calling or thru CHAT option. When we did finally get through on the phone, they said they had to transfer us to cancellation dept. (of course) that did not answer the phone and we sat on hold for ages. They add fees and if you tip once, they make that the default for every delivery. The delivery service was very convenient but we don't want to ever deal with this type of dishonest business --- MY RECOMMENDATION IS TO AVOID!! read more

Too expensive and trying to cancel your service is like pulling teeth. I had to make several attempts with customer service, who just offer you different deals instead. It was brutal, finally talked to a live person who could cancel it. Never again read more

Less than one star. My dad died and they will not let us cancel his deliveries and future payments (it was his account, not ours). They are also charging us for all deliveries in the months after his death, all of which are after we requested the deliveries stop. This is disgusting. They are trying to take advantage of family who lost a dad. They will not stop delivering and will not give us our money back and will not stop blowing up our phones. read more

I can't even offer 1-star here. This company sucks out loud. Constant problems with proper delivery dates and times. Never pick-up empties. Good luck in trying to speak with a human in the US. This is after autopay and auto-tip. Shame on me. I wouldn't recommend this water service for my animals!! CONSUMER BEWARE...NESTLE-PURELIFE, READYREFRESH.COM read more

Their delivery service and communication is terrible. They constantly change delivery dates with no notice. Not to mention their pricing is terrible. Would not recommend read more

Scott came out to clean my water dispenser. Very friendly, he was quick and great customer service

if i could give them 0 stars i would! i have never experienced anything like this. my delivery has not shown up and i am tring to cancel my account. you can't call,email or chat. how are you supposed to communicate wit them? literally on hold for 49 minutes and then get hung up on! sent 3 emails with no response. chat unavailable. seriously what do i do! do not use this company! read more

This company parks their trucks in the bike lane and halfway on the sidewalk. In my personal opinion this is really disrespectful to both cyclists and pedestrians and also illegal. They really should not park a big truck right in the bike lane like this. read more

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Awful service and over-priced. On hold now for just under an hour to cancel service. Customer for years. Credit card expired. Got a call from collections with no prior notice. read more

I had been happy with this company for awhile but then I was constantly receiving notices that the prices were increasing on the water, delivery, and cooler rental. I called to cancel my account and delivery and was told they would waive the rental fee for a year so I decided to stay. They backed it up with an email. Then without any notification at all I was charged rent again. It was at a much reduced price and when I called to inquire I was told that because of the type of cooler I had, they could not completely waive the fee. I told them to cancel my account and pick up their cooler. Then on top of it all, they charged me a $50 cooler restoration fee. I am so happy to be done with this greedy company. read more

Ridiculous business practices - Easy to sign up online, IMPOSSIBLE to cancel. You have to call or write to them to cancel, and then they try and tell you to just skip a delivery or take a discount instead of cancelling. I had to tell them 4 times to cancel before they listened to me. read more

do not use this company!!!!!!! total ripoff scheme - they bury charges for equpment that was returned years ago - they do not respond either to requests to fix the problem! i am calling the better business bureau and the atty general on this company!!! driver picked up the machine years ago and promised it will be removed from the bill and come to fond out it was never done. do not trust them!!!!!!!!!!! yelp review is here for a reason - please do not trust them... read more

I started water delivery service with ReadyRefresh while we were having our office rebuilt. (set up autopay with company credit card) From the first install, cooler was broken and had to be replaced. Every month the driver would drop off "promotions" which I thought were free, but then would get charged. Called and had to tell them to stop doing that. Would drop off cups and then charge us. Had to call and have that stopped as we never asked for cups. I would tell customer service, that we only want water, but they kept this up several months. I finally called and said that if it continues we would cancel. This company claims that if they have deliveries in the same area you won't get charged a deliver fee ($9.99) Our business neighbor (across the hallway) and our company received a water delivery on the same day. I called and asked to have the $9.99 removed and they said no. Construction is over and the office wants to keep the water delivery service, but I cannot continue with this company. I cancelled the service and they are charging a recondition fee of $50 after 7 months of use. Please, run from this company. Go to Poland Springs direct or another water company. Months of unnecessary frustration over water deliver. Do better ReadyRefresh. read more

Delivery service is the worst. They overcharge for water. They reschedule set deliveries each month, and often deliver the wrong number of bottles when they finally do show. I have since started getting my water from BJ's. Not only is the water comparable in quality, but is more than 50% cheaper. Thank you BJ's!!! read more

We have been renting their water cooler for $7 per month for over two decades. Ive called over the years to try and purchase it and have never been give an option or solution. Due to a recall, they offered for me to buy my current faulty one at $33. We have spend over $1680 in rental for a cooler over the years. How disgusting is this! read more

tried to cancel my future deliveries and they told me i'm not allowed to do that. that i have to just skip deliveries for the rest of my life. read more

ReadyRefresh - Water Delivery Near Me - Norton, Massachusetts

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Been with them since 2020, and every delivery is messed up. finally cancelled and they charge an astronomical cancellation fee

We are a small business and use ReadyRefresh to supply bottled water for our employees. The service is horrible. Deliveries are delayed without notice, there is no opportunity to talk with a dispatch service to ensure delayed deliveries are delivered on an appropriate day, often the initial delays are extended again without notice, and complaints or problems are handled "in 5-7 business days." Hold times to speak with customer service are obscenely long, and they are unable to offer help, explanations or any kind of compensation. If there is a viable alternative in your area, do not use ReadyRefresh. I could not recommend them ever. read more

Awful service- We used this for a corporate delivery and I placed an order but it was never delivered. I was then notified that we had a small balance due of $150. I tried to pay online and they disabled our account and sent us to collections. I was chatting with customer service for HOURS trying to get access to make a payment and they couldnt figure out how to help me. They then charged us $299 for unreturned equipment, even though we intended to continue using their services?? I paid off our balance and tried calling and was told there is another fee to "reinstate" our account. When I asked how much it was, I was put on hold for over 15 minutes- that should be an easy question to answer. Definitely much easier to deal with Amazon Fresh or order elsewhere at this point. Would not recommend. read more

I understand exactly why this company gets negative reviews. No matter what day or time you call and after going through a labyrinth of menu options, you get a recorded message that says 'Due to high call volume, our customer team is unavailable . . .please visit readyrefresh.com, etc'. The ETA for submitting an inquiry online is 5-7 business days???!!! Really, if a customer has a problem and especially one whose resolution is time sensitive, this is the only option you have? Ludicrous and unacceptable. read more

I am sickened by this company. DO NOT USE THEIR SERVICE. They have attractive sales people come in to push their product and then once you sign up all they do is harass you. I had enough and I am sure I paid for my machine with their rental plus and then they have the gault to charge a restoration fee of $50.00 for a machine I gave back in perfect condition. I called customer service to contest their fee and got no where. They had the further gault to want me back. These people remind me of the pushing sales people for OxyContin. Do yourself a favor and go elsewhere! read more

I have never dealt with a more UNRELIABLE service. Their website allows you to order and schedule delivery for out of stock items, without advising you that the items are out of stock. The customer service number connects you to somewhere overseas where they have no idea what the problems are or how to resolve. All they do is apologize. I tried using this service several years ago and cancelled all deliveries because they were so unreliable. I once had a delivery rescheduled without my knowledge, and it was delivered to my front door while I was on vacation. Now, years later, I thought that maybe they had improved but it seems like their service has only gotten worse. I just had 2 deliveries scheduled and still nothing has been delivered. Will never use them again. I wish Poland Springs would find someone else to deliver for them. read more

Absolutely the worst customer service ever. I had missed 2 payments for the first time ever and asked if they could waive the late fee and I'd pay off the regular bill and continue using them monthly and the customer service rep said "absolutely not, pay the late fee" and when I told him I will pay everything off and cancel the account he replies with "I'll gladly help you cancel your membership" didn't try and keep me as a customer. Just wanted their late fee money and let me walk. PLEASE STAY AWAY FROM THIS COMPANY FOR YOUR OWN GOOD. Go to bjs and just buy them individually. I'm sure they would care more about your business than these money greedy people. If I could give negative stars I would. They would rather get $20 in late fees than keep a customer of 2 years lol. Joke of a company. STAY AWAY read more

They reschedule my delivery then they don't deliver then they rescheduled again. Good luck actually speaking to anyone. The email system is broken cannot even get an email to them. They have a phone number but want to charge 4.99 to speak to someone. Have you ever heard of such a thing? How is this acceptable. No emails from them no apologies, nothing. Terrible terrible service read more

Horrific delivery scheduling. Canceled at zero hour 3 times. Recommend this service if you want exercise bringing your empties out and back in when they cancel. read more

I've had water delivered for a few years now. I love the convinience of having it delivered to y home and not have to go to market and lift such heavy pkg. The water has always been delivered on time, and with no issues. My driver is always friendly, courteous and helpful! Shout out to Matthew Valdez, who delivers my water, what a really nice guy! I'm most greatful for all you do! Thank you. read more

IF YOU HAVE A VISA CARD, DO NOT UNDER ANY CIRCUMSTANCES GIVE THEM YOUR CARD INFO. Why, you ask?? After canceling my account two months ago (which was painstaking enough to even get someone on the phone) I realized today that they did not in fact close my account! They just canceled the recurring deliveries. I tried in vain to delete my credit card info off of my account but they don't let you. I tried calling them for a week but nobody answered. I emailed them and they responded by saying I should call them to close my account. WHAT!? I contacted my credit card company (VISA) to cancel my card and send me a new one so that ReadyRefresh couldn't continue to charge me for a service I had been trying to cancel. Well IMAGINE MY SURPRISE when VISA told me that they have an agreement with certain companies, including ReadyRefresh, that if you have any sort of subscription with them, VISA AUTOMATICALLY SENDS READYREFRESH MY NEW CREDIT CARD INFO EVEN IF I SPECIFICALLY SAY NOT TO!! VISA said that if I had an issue with ReadyRefresh that I needed to cancel my account on their end. I explained to them that this company is a fraud and I've tried to cancel with them before and they wouldn't do it. Visa's only response was that there was nothing they could do except send a request up the chain that I would like ReadyRefresh to not receive my new CC info and it may/may not be approved. Even if it gets approved, it's only valid for 15 months. NOPE. I canceled my VISA account all together and will be shopping around for a new credit card company because that is the only way to get rid of these con artists. I have never in my life encountered a company like this and the fact that they are in cahoots with VISA makes this whole situation even more reprehensible. read more

This company is absolutely horrible. I've been waiting for a water delivery since September 6. First they rescheduled it 4 times then attempted delivery after business hours twice even though I have called them numerous times to give them the proper office hours. You cannot reach a supervisor and they all read from the same script. Don't waste your time dealing with this company. read more

Ready Refresh delivered four big bottles to my house today 1/10/2022. I am not now and never have been a Ready Refresh customer. These four big water bottles belong to someone else. I called Ready Refresh1-800-274-5282 and got someone with very poor English who refused to have the water bottles picked up and delivered to the correct address. He would not transfer me to a supervisor because I was not a Ready Refresh customer. I argued for several minutes and when I asked for his name, he hung up on me after putting me on hold for three minutes. I am posting to several social media websites in the hopes of discouraging other people from using Ready Refresh service. read more

Awful service for a commercial office. They don't show up for delivery then you have to call them. Good luck getting hold of a live person. They don't even provide a contact number on the invoice - now I know why read more

DO NOT order from here. They constantly reschedule your delivery dates. When you call to resolve the issue your on hold for at least 30 minutes. Each time it's a different excuse. You can tell they don't care about losing business just by how they treat you on the phone. After having my water delivery rescheduled for the 7th time this year I finally canceled my subscription. If I could give zero stars I definitely would read more

Basically everything you can do wrong, they did wrong. Delivered on the wrong dates, the wrong items, billed me incorrectly. There were times they didn't show up at all and still billed me. Horrible customer service - I'm still waiting for a check for these no shows even though I quit my delivery months ago. read more

They raised their prices then pulled a no-show the next day after giving me a 12 hour window for delivery. Now they're give me a hard time to cancel my service. I've tried contacting them online and they say to call them. I call them and the phones are busy and they tell me to contact them online. It was a decent service when everything was working but now It has been nothing but a pain. I wouldn't recommend using this service. Oh, and did I mention that the app and website keeps crashing and it keeps forcing you to log in multiple times? read more

If it was possible to give them 0 stars, I would. They constantly don't show up when I have confirmation numbers from customer service stating the water will be delivered on a certain date. Tuesday I called because we never received our December delivery, and we had only 3 five gallon jugs left. For a busy medical office, I knew that amount would not last until our next scheduled delivery of the 31st of January. I requested a sooner delivery - 20 five gallon jugs (our usual order) plus two cases of distilled water. I was told they would be delivered Thursday, and again was given a confirmation number. Well Thursday came and went, and it turns out, they only delivered the distilled water! They came in when I was in a meeting and sneaked out without delivering the full order. I have one bottle left, and they say they cannot deliver until Wednesday. Furthermore, they said that the full order was delivered Thursday. So now the delivery driver is lying and saying he dropped off our full order. Customer service is unapologetic, and this business model is ridiculous. I am not surprised that this company has a 1.5 star rating. I'm now looking into Belmont Springs. I hope Ready Refresh goes belly up - it's what they deserve. Please note - I have not written a review in ages, but this company has enraged me to the point I felt I had to write something. read more

DO NOT USE THIS DELIVERY SERVICE!! The water dispensers that they sell are the worst! Ours broke within a year and when we called, they said the warranty was expired. Even though we could not do anything about it within the alleged warranty timeframe because of ongoing health issues in the world. We did not feel safe having anyone in our house and then we were not home for several months. The driver told us to call and they will swap it out. When we called, they would not swap it out! Now we are left with a broken dispenser and four bottles of water. They just delivered the water this morning and now will not take them back! Stay absolutely clear of this company. They are a joke! read more

Avoid this company like the plague! I cancelled my service in August 2019 and recently found out they have still been charging me. This is nothing less than fraud. The reason we cancelled service is that they never delivered on the day they said they would, would not show up during their delivery window and the customer service is abhorrent. What I have learned from hours spent on the phone with customer service is that they have no visibility into their business and operations. They literally have no idea when a delivery is coming and can do nothing to help you. read more

Zero stars if it was an option. It's probably one of the worst in the service industry. I signed up,for home AND office, bought one of their fountains ( that gets a bad review separately)!! And it's been a nightmare dealing with them. Deliveries don't show up, they changed policy for home so you are not allowed to make a one time order, only repeat orders that show up when they feel like itI'm done and will try another service read more

The WORST. They don't pick up the empty bottles and randomly send more and BILL more. Shady dang business. Don't use them.

Terrible business! I've been trying to get in touch with customer service for 2 weeks (tried calling and emailing) with no success. I moved to a new place and needed to change my delivery to a new address. The website offers no way to change delivery to a new address. I called customer service, the automated phone always says there's a 25 minute wait. After an hour of waiting, some guy came onto the phone and then hung up on me before I could say a single word. I tried calling back, waited another hour and got no answer. Then I tried sending them an email. After 10 days, I've still yet to receive a response on my email. Terrible terrible terrible!!! read more

Have been a customer for years at my business to get 5gallon bottles delivered. My account rep is constantly changing without notification so I do not know who to contact, when you call the main office you are minimally on hold for 20 minutes before you speak to someone. When I want to make changes to the quantity I am having delivered, it takes more than one of these long phone calls to actually get them to update the account. Mid August they raised the cost 1/3 without notification other than the bill that jumped up 33% and when calling to question, it took 40 minutes to get the info and they had no idea who my rep was. Dreading that long hold to cancel the service for a company who actually does provide service. read more