We had no hot water for the past week. I called Crystal and mentioned the issue. Three other…read morecompanies wanted us to replace the entire system which was a huge price tag. I was told that because my system was outdated, repairs would be difficult or impossible. Crystal right out said that's not true and the electrical panel could be replaced, connected me with an electrician and resolved my issue. Her husband Levin came to check the system. Everything is now working perfectly. I highly recommend this company. They're wee upfront and honest.

Kevin did a great job! He was very nice and very nice and professional. They provided quick…read moreservice. He was very informative about some issues with my old unit, and I felt like he cared about the people he serves. His wife was helpful on the phone too.

Since my first review I've used GHM for multiple things. Most recently they fixed the pump…read moreunderneath my house - first with a temporary fix while they waited for a part and then with the permanent fix. He was patient with me as I explained my issue over the phone and was able to inform me that our washer could still be used even before they got to fixing that. They've done a couple of other jobs for us in between like putting in a new shower head and implementing a new outdoor water spigot since the old one just didn't turn on anymore. They are always good and fair with their pricing and as always are happy to entertain my questions (like me asking where our water shutoff valve is and them showing me where it was.)

We had a plumbing emergency and we got a response within minutes. Greg went out of his way to fit…read moreus into his schedule and he got the job done quickly and completely. I've heard similar stories from others.

Waste of $ and time. They were responsive to make the appointment. However, the plumber they sent…read moremade no attempt to alleviate the issue we are having with a water heater.

Had a problem with a water hammer and the plumber they sent out convinced me it was my well pump…read moreand tank..I thought it could possibly be a mixing valve on shower..I did call a well company who checked the well pump and tank and nothing wrong..His advice from the well company was to find another plumber.

Wicked plumbing was at our house within the hour after called. They repaired the piping under our…read morekitchen sink. They adjusted the piping under our bathroom sink. They replaced the toilet all within three hours. Pricing was fair. Zach and Jacob were so polite and answered any and all of my questions I would recommend wicked plumbing to anyone who has any plumbing issues.

Fantastic work and communication. The Wicked team addressed a long-standing issue with skill. Super…read moreclean work and fair pricing. Highly recommend!

I'm a landlord in Boston so I have experience working with a number of different contractors and…read moresubcontractors in the city. I use Ken at all of my buildings because he's reliable and I know I can trust him. He's done all sorts of work for me...connecting gas stoves, replacing sinks/disposals, fixing leaks, swapping out dishwashers, even much larger projects like removing two old boilers and installing high efficiency gas water heaters for a 20 unit building. He has always gone out of his way to make sure things are done the right way. Never had a problem with any of the work he's done.

First time he installed the hot water heater but left a huge mess of brown water covering the…read moreentire ceiling of my bathroom and ruined a kitchen towel when he could have just asked me for rags. Second time he gave me a time frame of 8am-9am but hours went by and he never showed. I text'd him and he told me he'd be here at 12:30. Shows up at 11:30, has to wait a few minutes because I went to my basement storage and began complaining like a baby about 5 minutes when I spent half my day waiting on his services. Super unprofessional and I don't know how someone like this stays in business.

These guys are great! Recommended by my plumber, which was a good sign. Very responsive, not only…read morearrived the day I called, but arrived early. Had issues which resulted in two return visits but very prompt and no additional charge. All 3 guys were professional, friendly and very neat. I highly recommend this company if you are in need of drain service.

We called another company for our clogged kitchen sink and when they showed up, they quoted us…read more$1,300 to run a snake. Absolutely floored, we said no, and found Budge It Drains through a neighborhood website. Not only did they responded immediately, we were scheduled for the next morning and the two technicians arrived on time, were incredibly knowledgeable, kind, professional and charged us a fraction of the cost from the first quote. We appreciate their honesty and expertise and couldn't recommend them more highly.

Emergency call. Returned within 15 minutes. Didn't have anyone available tonight but I will be…read morefirst customer tomorrow morning. Will definitely use in the future.

First off...I'm not in San Fran...Im in Middleboro, MA. I called in to inquire about septic…read moreservices after this company came highly recommended by a Facebook post I had put up in a town page. When I had called, the person I spoke to WAS nice. The customer service was good. My problem is that when I called, I covered 3 major points as follows... 1) I JUST bought my new house in August 2024. 2) This is precautionary as I don't know when the last time the tank was pumped. 3) I have NEVER in my 45 years lived in or dealt with a septic system. I am completely ignorant on this topic. I was assured I was doing the right thing and we scheduled an appointment. I was EVEN assured that it was better to be safe that sorry. I WILL say this. The gentleman who came out was prompt, he was courteous, and professional. He did a really good job as far as I could tell. Where this falls apart is in the time waiting for the service appointment I discovered that in the town I live in, when a TitleV inspection is done a pump must be done with the inspection. I did mention above that I am admittedly ignorant of these things. Not wanting to just take second hand information, I contacted my town's Health Department which unfortunately couldn't get back to me before my service appointment. When I called to make my payment, the first question I asked was "Does the town of Middleboro require a system to be pumped for the completion of the TitleV certification?" She knew RIGHT away without hesitation; and answered assuredly. I then expressed my disappointment in the situation stating that I feel taken advantage of as a new customer. I told the woman EXACTLY what was covered in my conversation while initially inquiring about services and setting up the appointment. I explicitly talked about ALL three points above with the original woman. There was ZERO effort on their part to take any responsibility whatsoever. Just "It wasn't me" (event though it sounded like the same person I talked to previously). She just kept calling it a miscommunication and when I called to set up the appointment I should have covered these items. I expressed multiple times I did and I felt that as the PROFESSIONALS they should have better guided a new customer, especially having the knowledge I expressed to them. She never even attempted to work with me. No small percentage off. No "just cover the cost of our disposal." Nothing. I told her that I would be leaving a review of this experience where I can, and would never work with them again if this was their stance (placing it all on me). It didn't seem to phase her whatsoever. And that's their prerogative. It wasn't miscommunication. I communicated clearly, they either just didn't listen, or didn't care. But what I will not except is ignorance of the ability to leverage what I said to my benefit, and not theirs. If they had just been honest, and told me to wait because it was just done...I would have 1000% used them BECAUSE of their honestly and they would have gained a customer for life. Now, they have $353 more dollars and I'd never use or recommend them to anyone. I wasn't looking for a free handout. I would not do business with these folks if you have other options. Its nothing personal.